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Indonesia’s Fire and Rescue Department to use Data Analytics and Mobile Platforms to optimise and improve services

At the Indonesia OpenGov Leadership Forum, we learned about how the public sector is looking to embrace data analytics to improve operations across several agencies.

Many felt that they had not utilised data analytics tools to the best of their ability, requesting for more information and services related to their needs.

Talking to some agencies, we learned that many are not sure that their technological capacity is mature enough to make such a strategy.

However, there are several agencies who see the benefit in implementing such a plan to capitalise on the benefits of data analytics.

OpenGov spoke to Sugeng Wiyono S SOS MSI, Secretary General, Fire and Rescue Department, Indonesia, about his plan to further utilise security and data analytics tools to improve service delivery throughout his agency.         

IT Security became a forefront priority for Indonesia in the past year, since the rise of targeted breaches towards government websites.

For an agency like the Fire and Rescue Department, it is crucial for them to utilise ICT to better their service. With this, IT security is essential to protecting the network from malpractice, like attackers infiltrating the network and disrupting the operation fleet.

“We must consider how important security is in protecting our IT infrastructure,” said Sugeng Wiyono, “It is a priority for us, especially in budgeting. We need top experts to implement these solutions in our organisation.”

Security solutions will enable the organisation to develop new methods for monitoring and operations management. This is where the agency can provide enhanced mobile apps and e-services to citizens.                   

“Our key objective is to improve our service to the public, using new technology and connected devices,” stated Mr. Wiyono, “I think we can use IT to monitor who meets the standards set by our department. For example, we can use a mobile app or e-service to report on fire safety violations and rate organisations based on their fire preparedness.”

On this note, Mr. Wiyono made the point that they must inform the public of these new e-services. Otherwise, they feel that it will go unutilised. It is not enough to simply create a service platform but organisations must also work to spread awareness about these tools.

“We will also look at information from public feedback to improve our service and make these new platforms accessible,” Mr. Wiyono told us, “We can use IT to commission information from public and use that to deploy services efficiently.”

When developing new e-services, it is important that it is made accessible and responsive. The Fire and Rescue Department will look to user experience design professionals to develop such platforms. This will help them receive information about which areas they lack in providing services.

To this point, we asked how fire and rescue will use big data and analytics to drive further service optimisation. Mr. Wiyono said that he looks to use it to develop strategies and control the command centre.

“The problem is how to process the data to get the information we need,” said Mr. Wiyono, “To get that, we need some software or applications which we can implement to draw these insights.”

This year, Mr. Wiyono looks to develop the IT system and create a method to release information for the public about fire safety. This would provide people with information about a specific building’s fire preparedness and resources at hand.

The Fire and Rescue Department hopes that educating the public through new avenues will lead to more informed decision making and behaviours when it comes to fire safety.

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