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Australia’s Department of Immigration and Border Protection issues request for procurement of new digital platform for visa management

The Department of Immigration and Border Protection has released a request for expressions of interest (REOI) to transform Australia’s visa system and how it is delivered around the world.

The Immigration Reform Visa Service Delivery for Australia – Global Digital Platform REOI is the first stage in a multi-stage procurement process to collaborate with industry on Australia’s visa service delivery arrangements for the future.

According to the AusTender website, this new platform will support the Australian Government’s priority of building a strong national security, by ensuring every visa applicant can be efficiently identified and assessed through modern technologies. In addition, the new services will achieve the following objectives:

  • Improved decision and assessment quality and consistency;
  • Improved user experience for clients (including through value added services), departmental staff and market providers;
  • Enhancement of Australia’s international competitiveness and attractiveness while improving financial outcomes of the visa business for Government;
  • Implementation of the new delivery arrangements as fast as possible with minimum delivery risk;
  • Facilitation of the simplification of Australia’s visa framework; and
  • Provision of flexibility to implement future visa policy changes quickly and efficiently.

The Global Digital Platform will support the ongoing competitiveness of key Australian industries, support strong national security and deliver a world-leading, digital user-experience for visa applicants.

Immigration reform will be introduced over a number of years and in full consultation with departmental staff. There will be no immediate changes to arrangements with current service delivery partners.

The Department released a consultation paper to launch engagement with the market on this transformational programme of visa reform on June 23 2017. Featured image by Mvjs licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.

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