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How to make going ‘back to office’ safe again

The coronavirus pandemic has been a sobering wake-up call to swiftly abolish corporate inertia plaguing critical event management.

COVID-19 has brought into sharp focus two primary goals – how to keep employees safe with minimal businesses disruption.

This was particularly telling in a recent high-level meeting with around 30 senior executives from major brands from Australia and other Asia-Pacific countries.

Only 7 per cent said they had a scalable solution to deal with the next critical event – bushfires, tsunami, terrorism, earthquake, flood or another economic or life-threatening situation – in a post-COVID world.

Yet, 89 per cent said critical event management was important to their business outcomes.

Most were in the dark and had no idea where to begin but all understood the dire consequences of doing nothing.

The current pandemic is an opportune time to ask if your organisation can quickly identify threats and assess the risk environment, then easily identify and locate the impacted people, assets, operational functions which could potentially be impacted.

It may be 2020 but many organisations still rely on a manual call tree to disseminate accurate information to ensure staff safety. This may be acceptable in small organisations but even they struggle to keep the basics, such as mobile phone numbers, up to date.

The process of managing a critical event is often very manual, even disjointed (some large organisations still have employee details spread across multiple Excel sheets and even in binders).

It’s often siloed using multiple applications, and it takes a significantly long time to work through. Why?

An organisation needs to know what’s happening and why it’s happening – what is the threat and the nature of the threat. What’s the potential impact? Is it related to physical security, inclement weather, or is it digital disruption due to a cyberattack or ransomware?

Is that an IT outage or application latency?

Is it a localised or national disaster?

How many different sources of data are being used to monitor threats? How effective are they and is any of it automated or filtered, and tailored to your specific business?

And can the sources of information be trusted?

Based on all that organisations need to understand and locate what and/or who’s impacted – their people, assets, and operational functions.

This is especially challenging if some staff members are on the move or the risk event is changing – as we’re faced with in the current pandemic.

Trying to correlate the two may involve accessing multiple systems and having multiple applications running at the same time.

How many different systems do you currently have that stores information about your people or assets?

And is this information integrated with your threat data to determine who or what might be impacted.

Before employees can safely to return to the office, organisations must have the capability to effectively respond to another wave or if a worker tests positive.

Critical event management systems can’t be a one-way street as staff need the ability to confirm, acknowledge or respond to alerts, information, safety check-ins, and questions or polls – no matter where they are or what device they use.

It’s time organisations stop outsourcing employee safety and well being to spreadsheets or pieces of paper. Drowning in data during a pandemic without a single source of truth will surely sound the death knell for any business.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.