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In collaboration with GOVTECH
Since the implementation of the circuit breaker measures, Singapore has seen a decline in community COVID-19 cases. As a result, the Government has recently released a roadmap detailing a three-phase approach to gradually restart the nation’s social and economic activities.
Singapore’s transition into a “Safe Nation”, however, depends upon successfully containing any subsequent waves of COVID-19 in the community. In other words, though the circuit breaker period may be over, it’s no excuse to let our guard down. Practices that support public health such as safe distancing, mask-wearing and even remote work should still be maintained for the time being—and accepted as part and parcel of our new normal.
Within a short matter of months, developments like TraceTogether and SafeEntry have shown the potential of data-driven technology in helping us adjust to the changes brought about in our daily lives by COVID-19. To showcase some of these other data-driven solutions, the Government Technology Agency (GovTech) invited developers from three different projects onto a webinar 28 May 2020 to discuss how their solutions address the challenges that could arise as Singapore safely reopens.
Staying vigilant
Temperature screening stations have become a regular sight at public spots across Singapore. Though these systems can automatically take body temperatures, dedicated staff must still be deployed to analyse the temperature readings and take action if needed. Many smaller companies and organisations, however, cannot afford to delegate temperature screening due to manpower limitations. In addition, current temperature screening systems have been described as inefficient, even causing long waiting times and queues during their initial implementation.
“When DORSCON Orange was first announced and temperature screening was implemented, building owners told us that they faced issues with manpower and screening efficiency,” said Mr Delon Leonard, an AI engineer from the video analytics team at the Data Science and Artificial Intelligence Division (DSAID) of GovTech. “To address these issues, we wanted to create a solution that could control entry across each screening station while minimising staff deployments.”
That premise soon developed into the fully-automated, contactless VigilantGantry, which combines a video camera, thermal sensor and a gantry system. Through its video analytics and artificial intelligence (AI) framework, the system checks for two things: First, if a visitor’s face is sufficiently exposed to make an accurate measurement; and second, if the visitor has a fever. Should either of these checks fail, the gantry will restrict access.
By leveraging technology to assume the responsibilities of a human operator, VigilantGantry will help to solve their manpower crunch, said Mr Leonard. At the moment, VigilantGantry has been deployed at some institutes of higher learning and government agencies.
A way around the crowds
Essential services have operated continuously throughout Covid-19 period in Singapore to meet people’s needs. These include many retail malls, supermarkets, markets, banks, and post offices, among others. Measures to ensure safe distancing included guidelines on having physical separation of 1m between people for all services, and a cap of no more than 1 visitor per 16 square meters of usable space for retail malls.
While these retail operators implement the measures on ground, information on their crowd levels are not readily available to the general public. Such information can help people make more informed choices on where or when to go to avoid crowds before they head out. Through this, it can also help relieve some pressure popular retail outlets face in crowd management.
“We collaborated with operators to bring together their crowd level information of malls, supermarkets, markets, and post offices and made it available to the public through www.SpaceOut.gov.sg. This was designed to be an easy-to-use, map-based website that people can access on any digital device.” said Ms Jazreel Siew, a Systems Analyst at the Digital Planning Lab of the Urban Redevelopment Authority (URA) of Singapore.
The website shows both near-real time crowd level information for malls that are able to provide it, as well as analytics on recent trends of crowd levels. People can also easily search for less crowded options nearby.
“Building Space Out was a very exciting and meaningful opportunity for me. The team designed and built the website in less than a week, and we had to develop solutions to bring together different data formats from various partners. We were able to bring our experience in developing geospatial analytics solutions for urban planning in partnership with operators, to develop convenient solutions that can help everyone in Singapore stay safer during Covid-19 period.” Ms Siew said.
Upgrading man’s best friend
Perhaps in the near future when you visit your neighbourhood park for a walk, you may notice dog-like robots patrolling the route, reminding you to observe safe distancing. The Smart Nation Platform Solutions (SNPS) team from GovTech had recently concluded a two-week trial of Boston Dynamics’ four-legged robot SPOT at Bishan-Ang Mo Kio Park in May for safe distancing operations.
Since before the COVID-19 pandemic, the team has been building a mobile sensor platform capable of collecting data and carrying out operations autonomously in different environments. “The whole idea was to have a robot packed full of sensors to bring in data, which is why we picked Spot® as the model for our robot,” said Mr Lim Chinn Hwa, Senior Director of the SNPS group. The SNPS team augmented Spot® with software capabilities such as remote control, 3D mapping and semi-autonomous operations, which enabled SPOT to be deployed for COVID-19 related operations.
“One of the places where we deployed Spot® was at the Changi Exhibition Centre, where it was trialled for delivering critical medical supplies from the green zone to the red zone,” said Mr Chong Jia Yi, the engineer who heads the SNPS robotics team. The reason for using Spot® in this context, he said, was to keep medical personnel safe. After all, entering the red zone entails a tedious process of dressing up in personal protective equipment (PPE). As Mr Chong recounts, there are times when tired medical personnel could inadvertently expose themselves to virus particles in the air.
Besides Changi, Spot® is also being trialled at the Bishan-Ang Mo Kio Park, where it uses deep-learning algorithms developed by the SNPS team to detect if safe distancing is observed among visitors. The team is currently working to make the augmented Spot® fully autonomous.
From convenient gantry systems to robotic watchdogs, the projects showcased at the STACK-X: Meetup webinar exemplify how emerging problems can be proactively addressed by harnessing data and technology.
To find out more about ongoing projects at GovTech—including the ones mentioned above – visit their Developer Portal. For readers that are looking to contribute to Singapore’s digital efforts against COVID-19, volunteer and career opportunities are also available. Click on the respective links to find out more.
Missed the webinar? Click here to watch the recording and stay updated on future STACK-X: Meetups here.
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Artificial Intelligence (AI) stands at the forefront of technological innovation, promising transformative solutions to complex challenges across various domains. Recognising its potential to revolutionise industries and improve societal well-being, the National University of Singapore (NUS) has inaugurated the NUS AI Institute (NAII). Led by Professor Mohan Kankanhalli, NAII aims to accelerate AI research and its practical applications, fostering collaboration, innovation, and societal impact.
In an era marked by rapid technological advancements, AI has emerged as a powerful tool with the capacity to reshape diverse sectors, ranging from healthcare to finance, education, logistics, and beyond. The establishment of NAII underscores NUS’s commitment to harnessing AI for the greater good, addressing critical issues facing Singapore and the global community.
At the core of NAII’s mission is the advancement of fundamental AI research, aimed at pushing the boundaries of AI capabilities and exploring novel applications across various domains. Through foundational research initiatives, scientists at NAII will tackle complex AI problems, spanning hardware and software systems, AI theory, responsible AI, reasoning AI, and resource-efficient AI. By delving into these areas, the institute seeks to develop cutting-edge AI technologies that address real-world challenges and drive innovation.
Moreover, NAII will prioritise research into the ethical and societal implications of AI, aiming to develop robust governance frameworks that ensure responsible AI development and deployment. This includes examining issues related to transparency, accountability, and ethical decision-making in AI systems. By fostering dialogue and research on AI ethics and governance, NAII aims to guide the responsible use of AI technology and mitigate potential risks.
In addition to foundational research, NAII will spearhead applied research initiatives, focusing on developing AI-driven solutions for specific application domains. Collaborating with experts from diverse fields, including healthcare, logistics, manufacturing, finance, urban sustainability, and education, the institute will tackle pressing challenges and explore opportunities for AI-driven innovation. From optimising supply chains to improving healthcare outcomes and enhancing urban infrastructure, NAII’s applied research efforts aim to deliver tangible benefits to society.
Furthermore, NAII will serve as a hub for AI talent development, providing comprehensive education and training programs for students, professionals, and policymakers. By offering hands-on learning experiences and internships, the institute seeks to nurture the next generation of AI leaders and entrepreneurs, equipping them with the skills and knowledge needed to drive innovation in AI.
To support its research and educational endeavours, NUS has allocated significant resources to NAII, including external research grants and institutional funding. Moreover, the institute will collaborate closely with government agencies and industry partners to amplify its impact and drive innovation. Strategic partnerships with leading companies such as IBM and Google Cloud will enable NAII to leverage industry expertise and resources, accelerating the translation of research outcomes into real-world applications.
In alignment with Singapore’s Research, Innovation, and Enterprise (RIE) strategy, NAII aims to contribute to the nation’s AI ecosystem by fostering collaboration, innovation, and talent development. By positioning NUS as a global leader in AI research and application, the institute seeks to drive positive societal change and economic growth.
The establishment of NAII represents a significant milestone in NUS’s journey towards harnessing the power of AI for societal benefit. Through cutting-edge research, education, and collaboration, the institute aims to unlock the full potential of AI and pave the way for a more innovative, sustainable, and inclusive future. With its interdisciplinary approach and commitment to excellence, NAII is poised to make a lasting impact on Singapore and the global AI landscape.
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The Vietnam Posts and Telecommunications Group (VNPT) has reached a significant milestone with its artificial intelligence (AI) platform, VNPT eKYC, logging over 1 billion user authentication requests. This accomplishment solidifies VNPT’s position as a pioneer in electronic identification and verification solutions within Vietnam.
Since its inception, VNPT eKYC has been at the forefront of electronic Know Your Customer (eKYC) services for over five years, serving a diverse range of clients including banks, financial institutions, telecommunications companies, and e-commerce entities. With over 100 organisations utilising its services, VNPT eKYC has facilitated electronic identification for more than 40 million individuals across the country.
On average, the VNPT eKYC system processes an impressive 600,000 requests daily, with peak days witnessing over a million requests being handled seamlessly. This demonstrates the platform’s robustness and reliability in managing high volumes of authentication transactions efficiently.
The significance of VNPT eKYC extends beyond its technological capabilities, particularly in the context of evolving regulatory requirements. The State Bank of Vietnam’s decision mandating biometric authentication for transactions exceeding 10 million VND (approximately 416 USD) and other significant transactions from July 1, 2024, underscores the critical role of advanced authentication solutions like VNPT eKYC in ensuring compliance and security in financial transactions.
Moreover, the platform’s success highlights the increasing importance of domestically developed solutions in the banking and financial sector. Domestic solutions such as VNPT eKYC offer several advantages, including rapid implementation, cost-effectiveness, adherence to global technology standards, scalability, and high readiness to meet evolving regulatory requirements.
Central to the effectiveness of VNPT eKYC is its advanced AI models, which enable the verification of facial biometric data with an impressive accuracy rate of up to 99.99%. This high level of accuracy not only enhances the security of authentication processes but also contributes to building trust and confidence among users and regulatory authorities.
As Vietnam’s digital economy continues to grow and evolve, the role of advanced authentication and verification solutions like VNPT eKYC becomes increasingly indispensable. Beyond facilitating seamless and secure electronic transactions, these solutions contribute to enhancing the overall digital infrastructure and ecosystem of the country, paving the way for further innovation and economic growth.
Looking ahead, VNPT remains committed to advancing its AI platform and expanding its capabilities to meet the evolving needs of its clients and the regulatory landscape. With a strong focus on innovation, reliability, and security, VNPT eKYC is poised to play a pivotal role in shaping the future of electronic identification and verification in Vietnam’s dynamic digital economy.
VNPT’s achievement of logging over 1 billion authentication requests with its AI platform, VNPT eKYC, marks a significant milestone in Vietnam’s journey towards digital transformation.
Amid a swiftly changing global landscape, Vietnam emerges as a frontrunner in a digital revolution, strategically positioned to harness technology’s transformative power for economic progress and societal development.
It is embracing its digital transformation journey, highlighting collaborative efforts to drive the nation’s digital transformation. The nation’s digital technology industry aims to propel Vietnam towards high-income status by 2045 through technology mastery, innovation, and indigenous manufacturing capabilities.
Moreover, the nation is working to harmonise its regulations, streamline laws, and promote consistency in its legal framework to foster a more favourable and appealing cyber environment.
As the country continues to embrace technology-driven solutions to address emerging challenges, VNPT eKYC stands as a testament to the potential of domestic innovation in driving progress and excellence in the digital era.
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In a significant scientific breakthrough in a space sector, Dr Sarah Kessans has developed hardware designed to operate autonomously in orbit, transforming the study of protein crystallisation in microgravity. This technology provides scientists on Earth with unprecedented insights into protein behaviour, with far-reaching implications for developing more effective medicines and vaccines, among other applications.
Minister for Space Dr Megan Collins lauds Dr Kessans’ research as an inspiring example of how space technology can drive innovation on Earth. This achievement follows the recent successful launch of MethaneSAT, a satellite designed to track and monitor global emissions from space, highlighting the significant potential of space technology in addressing some of the world’s most pressing challenges while bolstering our globally competitive space sector.
The MethaneSAT satellite will be equipped with a highly sensitive spectrometre that can detect concentrations as low as two parts per billion, and it will have high-spatial resolution coupled with a broad, 200-kilometre view path, allowing it to quantify even small emission sources over large areas.
Dr Kessans’ research culminated in successfully launching her hardware on a rocket from the Kennedy Space Centre at Cape Canaveral, USA. This mission also included protein experiments from leading New Zealand universities, including Canterbury, Otago, Victoria, and Waikato, showcasing the collaborative efforts of the country’s academic institutions in advancing space science and technology.
The launch of Dr Kessans’ project results from a strategic agreement between the Ministry of Business, Innovation and Employment (MBIE) and the US commercial space company Axiom Space. This partnership aims to facilitate New Zealand researchers’ advancement in space science and technology, fostering innovation and driving collaboration between academia, government, and private enterprise.
Dr Kessans’ project has also received government funding for further development through the MBIE-administered Endeavour Fund, highlighting the government’s commitment to supporting cutting-edge research and innovation in the space sector. This collaborative effort between academia, government, and private enterprise is a testament to New Zealand’s growing presence in the global space economy, positioning the country as a key player in space research and technology development.
Previously, New Zealand had collaborated with several countries, including Australia, to advance space research, as reported by OpenGov. The collaboration between SmartSat and the New Zealand Space Agency (NZSA) is an important development. The signing of a Memorandum of Understanding (MoU) between the two entities aims to accelerate the growth and technological advancement of the Australian and New Zealand space industries, marking a pivotal moment in the evolution of space exploration and innovation in the Australasian region.
This partnership is underpinned by a shared commitment to fostering innovation, driving research and development (R&D), and nurturing a skilled workforce capable of propelling technological breakthroughs in the space sector. The MoU, ceremoniously signed at the NZSA headquarters in Wellington, signifies a strategic alignment between SmartSat and NZSA to leverage their combined resources and expertise.
At the core of this collaboration, it is designated to support joint research initiatives in three key technological domains: Earth Observation, Space Situational Awareness, and Optical Communications. These areas represent the forefront of space exploration, offering immense potential to revolutionise humanity’s perception and interaction with the cosmos.
Minister Judith Collins, New Zealand’s Minister for Space, praised the new agreement as a testament to the enduring collaboration between Australia and New Zealand in space exploration. In a statement on her official website, she reiterated her commitment to fostering innovation and collaboration, recognising the transformative potential of space technology in addressing global challenges.
Minister Collins reaffirmed the government’s dedication to developing the country’s space sector, promoting innovation, and strengthening partnerships with the New Zealand research community, international space agencies, and commercial collaborators. These collaborative approaches underscore New Zealand’s commitment to advancing space science and technology to benefit society and the economy, paving the way for future breakthroughs in the field.
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In a significant stride towards bolstering research efforts in offshore wind power technology, The Hong Kong Polytechnic University (PolyU) and the Yangjiang Offshore Wind Energy Laboratory have inked a collaborative agreement to establish the PolyU-Yangjiang Laboratory Joint Research Centre for Offshore Wind Power (JRC).
The joint initiative, officially announced through a signing ceremony held at PolyU’s campus, marks a pivotal moment in the burgeoning partnership between the two entities. With the JRC set to be jointly operated and managed by the PolyU Research Institute for Land and Space (RILS) and the Laboratory, the collaboration signifies a concerted effort to deepen research collaboration and foster innovation in offshore wind power technology.
Under the ambit of this new partnership, researchers from PolyU and Yangjiang will synergise their expertise, resources, and laboratory facilities to undertake pioneering research projects. These projects will focus on developing novel technologies and materials tailored for offshore wind power applications, with a paramount aim to translate research outcomes into tangible solutions for industry implementation.
The signing ceremony, attended by a delegation from Yangjiang in Guangdong province alongside PolyU representatives, saw the presence of Prof. Christopher Chao, PolyU Vice President (Research and Innovation) and Mr. Liu Dewei, Vice Mayor of Yangjiang Municipal People’s Government. Their attendance underscored the significance of this collaborative endeavour in driving forward advancements in renewable energy technology.
In his welcoming address, Prof. Christopher Chao highlighted the pivotal role of wind power in the global transition towards carbon neutrality. He emphasised that the collaboration between PolyU and the Yangjiang Offshore Wind Energy Laboratory not only serves to advance offshore wind power expertise but also fosters a robust platform for mutual engagement in research, talent development, and knowledge exchange.
Prof. Chao expressed optimism that the JRC would harness the collective research capabilities of both organisations to tackle pressing scientific challenges and overcome technical barriers in the energy sector, ultimately contributing to the establishment of a world-class research and innovation hub for wind power and clean energy.
The partnership between PolyU and the Laboratory holds particular significance for Hong Kong’s energy landscape. With the Electrical and Mechanical Services Department of the HKSAR Government estimating that wind power could potentially satisfy a significant portion of the city’s electricity demand, the collaboration is poised to address critical engineering challenges in the construction of offshore wind farms. By facilitating interdisciplinary research and engineering solutions, the collaboration aims to benefit not only Hong Kong but also the wider region and beyond.
The Yangjiang Offshore Wind Energy Laboratory, comprising leading experts from esteemed mainland universities, is dedicated to advancing fundamental science and technology in the offshore wind power sector. Leveraging the collective expertise of institutions such as Zhejiang University, Sun Yat-sen University, and Shanghai Jiao Tong University, among others, the Laboratory is at the forefront of research in this domain.
Established in 2021, PolyU’s Research Institute for Land and Space (RILS) has been actively engaged in interdisciplinary research undertakings, with offshore wind power emerging as a focal area of interest. A delegation from RILS visited wind energy-related facilities in Yangjiang in November 2023, laying the groundwork for potential collaboration opportunities with the Yangjiang Offshore Wind Energy Laboratory.
As the PolyU-Yangjiang Laboratory Joint Research Centre for Offshore Wind Power takes shape, it symbolizes a collaborative initiative aimed at driving innovation and addressing the energy challenges of tomorrow. Through concerted research efforts and knowledge exchange, the partnership between PolyU and the Laboratory is poised to play a pivotal role in advancing offshore wind power technology, thereby contributing to a sustainable energy future.
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In a landmark display of indigenous innovation, the Indian Institute of Technology Madras (IIT Madras) unveiled its latest breakthrough: the NeoStand Electric Standing Wheelchair. This cutting-edge mobility solution promises to redefine accessibility for wheelchair users across India.
With its emphasis on user empowerment and well-being enabled by technology, NeoStand stands poised to usher in a new era of accessibility, where every individual, regardless of ability, can realise their full potential.
Led by Professor Sujatha Srinivasan, Head of the TTK Center for Rehabilitation Research and Device Development (R2D2) at IIT Madras, the development of NeoStand represents a significant milestone in the quest for inclusive technology.
At the heart of NeoStand lies a commitment to user-centric design and functionality. Unlike conventional wheelchairs, NeoStand features a motorised standing mechanism that allows users to effortlessly transition between sitting and standing positions with the push of a button. This innovative feature opens up a world of possibilities for individuals with mobility impairments, enabling them to engage in face-to-face interactions, access higher shelves, and experience the physical and psychological benefits of standing.
The launch event illuminated the profound societal impact of NeoStand, showcasing its potential to redefine accessibility and inclusivity for individuals with mobility impairments. By bridging the gap between innovation and social responsibility, NeoStand symbolises a transformative shift towards a more equitable and empowering future
“These translational research endeavours underscore our commitment to fostering social impact through innovative solutions,” remarked Professor Kamakoti. “Indeed, NeoStand represents more than just a mobility aid; it symbolises a paradigm shift in how we perceive and address the needs of individuals with disabilities.”
One of the key drivers behind NeoStand’s development is its emphasis on promoting user independence and well-being. For many wheelchair users, the ability to stand remains an elusive goal, often hampered by physical limitations and reliance on external assistance. NeoStand seeks to address these challenges head-on, offering users the freedom to stand comfortably whenever needed. This not only enhances their physical health by improving blood circulation and digestion but also fosters a sense of empowerment and autonomy.
The journey from concept to reality has been made possible through a collaborative effort involving various stakeholders. Sponsored by a company as part of its corporate social responsibility initiative and developed in partnership with NeoMotion, an IIT Madras-incubated startup, NeoStand exemplifies the transformative potential of public-private collaboration.
“The launch of a new product this evening for the differently abled signifies a turning point in our endeavour to foster inclusiveness and empowerment,” remarked Mr. Sudhakar Rao, IAS (Rtd), Member of the Board of Directors at the company.
Professor Srinivasan, the driving force behind NeoStand’s development, highlighted the device’s therapeutic benefits and ease of use. “Integrating standing functionality into a wheelchair provides health benefits as well as functional and psychological benefits to the user,” she explained.
Testimonials from users like Mr. Justin Jesudas, a quadriplegic individual, further attest to the life-changing impact of NeoStand who noted that, “The ability to stand with just a push of a button makes the wheelchair even more inclusive, helping quadriplegics to stand independently.”
Looking ahead, NeoStand stands out for individuals with mobility impairments, promising a future where accessibility knows no bounds. As India continues to embrace innovation and inclusivity, initiatives like NeoStand serve as a testament to the transformative power of technology in shaping a more equitable society.
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Mudik is a tradition of returning to one’s hometown that is widely practised by the Indonesian community, especially when Eid al-Fitr celebrations approach. This tradition involves a massive population movement from big cities to their origin areas or hometowns to celebrate the holiday with family and relatives.
The phenomenon of mudik also shows the importance of family values and togetherness in Indonesian culture. It becomes a moment to reconnect social and cultural ties among family members who might have been separated by distance for various reasons, such as work or education.
The Indonesian government often takes special measures to accommodate the travel surge during the mudik period, such as increasing public transportation capacity, providing emergency health services on the mudik routes, and maintaining and repairing road infrastructure.
This year, as a State-Owned Enterprise, the cellular operator Telkomsel provides 4G networks on 14 mudik ships operated by the Indonesian National Shipping Company (Pelni).
Over the years, mudik travellers choosing to travel by sea have faced significant obstacles related to internet access. This condition has left them disconnected from the outside world. At the same time, in the middle of the sea, thus unable to access up-to-date information, communicate with family, or even enjoy entertainment.
“With this latest development, we can provide high-quality services to our customers, ensuring that they remain connected even while in the middle of a sea journey,” said Saki Bramono, Telkomsel’s Vice Director of Corporate Communication and Social Responsibility.
Further, Telkomsel’s 4G service has now successfully reached as many as 1,100 shipping routes served by 14 ships and 83 ports across Indonesia. This innovation results from a strategic collaboration with Telkomsat, a Telkom subsidiary specialising in satellite internet services. Through this collaboration, Telkomsel and Telkomsat present a strong and stable 4G LTE signal on ships, allowing passengers to stay connected to the internet during their mudik journey.
Telkomsat uses the Non-Geostationary Orbit (NGSO) Landing Rights to ensure broad and reliable satellite internet coverage. Saki stated that the initiative to provide 4G internet services on ships, chosen by the community for mudik, is the first time Telkomsel has implemented satellite internet technology. This move not only revolutionises the sailing experience for mudik travellers by sea by ensuring smooth and continuous communication access but also marks a new chapter in Telkomsel’s efforts to overcome connectivity challenges in Indonesia, especially in hard-to-reach locations like the middle of the sea.
To improve service quality and customer experience during the crucial mudik Lebaran period, Telkomsel focuses on upgrading and optimising telecommunications networks and proactively expands and strengthens its network infrastructure. As part of these efforts, Telkomsel strategically increased the 4G network capacity at 70 existing Base Transceiver Stations (BTS) and took a significant step by building 325 new 4G BTS.
These measures ensure that customers enjoy smooth connectivity and high-quality communication in urban areas and mudik routes that often cross areas with limited telecommunications access.
Telkomsel estimates a 15.22% increase in internet traffic during the Ramadan and Eid al-Fitr 2024 period compared to regular days. Of the total increase in internet traffic, the cellular operator estimates the highest increase comes from the areas of Java, Bali, and Nusa Tenggara, popular mudik destinations, at 26.25%.
The second highest increase is estimated from Sumatra, at 16.99%. An increase in internet traffic is also expected in Papua, Maluku, Sulawesi, and Kalimantan by 13.11%. Meanwhile, the increase in internet traffic in the Jakarta, Bogor, Depok, Tangerang, Bekasi, and West Java areas is estimated to reach 4.28%.
Telkomsel has prepared a customer service team that works tirelessly, ready to serve customers 24 hours a day, seven days a week. Customers can easily access this service through various channels, including social media, customer service calls, the MyTelkomsel mobile app, and a virtual assistant named Veronika. Customers can also visit GraPARI outlets spread across various locations for face-to-face services.
These comprehensive measures affirm Telkomsel’s commitment to providing high-quality and reliable telecommunications services, especially during important moments like the mudik Lebaran, where smooth and fast communication is critical.
With the improvement of network infrastructure and strong customer service support, Telkomsel strives to ensure that every customer can connect with family and loved ones without obstacles, making their mudik journey safe and enjoyable.
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In a significant stride towards enhancing cybersecurity in the realm of consumer Internet-of-Things (IoT) devices, the Cyber Security Agency of Singapore (CSA) and the Connectivity Standards Alliance (Alliance) recently signed a Mutual Recognition Arrangement (MRA). This milestone agreement underscores a shared commitment to bolstering international cooperation and coordination in cybersecurity, with a specific focus on advancing the security standards of consumer IoT devices.
The MRA, signed by Mr Chua Kuan Seah, Deputy Chief Executive of CSA, and Mr Tobin Richardson, President & Chief Executive Officer of the Connectivity Standards Alliance, facilitates the mutual recognition of cybersecurity labels for consumer IoT devices.
By harmonising standards and procedures, the arrangement aims to reduce duplication in testing and costs for manufacturers, thereby fostering a more robust cybersecurity environment for consumer IoT devices globally.
Central to the MRA is the exchange and alignment of information related to relevant standards, requirements, and practices concerning the cybersecurity labeling of consumer IoT. This collaboration lays the groundwork for future developments in cybersecurity certification and labeling schemes, ensuring that evolving threats and technological advancements are adequately addressed.
Mr Chua Kuan Seah emphasised the significance of achieving global alignment for consumer IoT cybersecurity, citing it as a key objective since the launch of Singapore’s Cybersecurity Labelling Scheme in 2020. The agreement with the Alliance represents a significant step forward in this endeavor, bringing Singapore closer to its goal of establishing internationally recognised cybersecurity standards for IoT devices.
By promoting Cybersecurity-by-Design and Cybersecurity-by-Default principles, the MRA incentivises manufacturers to embed robust security measures into their IoT devices, ultimately enhancing cybersecurity for consumers worldwide.
The Connectivity Standards Alliance, formerly known as the Zigbee Alliance, is a consortium of companies devoted to developing standards envisioning seamless interaction to enhance daily experiences. With a membership of over 500 companies, the alliance collaboratively creates application profiles for interoperable products, thereby advancing IoT connectivity and fostering innovation in the industry.
Singapore remains deeply committed to bolstering cybersecurity measures both domestically and internationally. At the national level, initiatives are aimed at fortifying the nation’s digital defences, safeguarding critical infrastructure and protecting citizens and businesses from cyber threats. These efforts include the implementation of robust cybersecurity frameworks, regular cybersecurity exercises and drills, and the promotion of cybersecurity awareness among the populace.
The Cyber Security Agency of Singapore (CSA) plays a pivotal role in safeguarding Singapore’s cyberspace to bolster national security, support the digital economy, and protect the digital way of life. Through initiatives like the Singapore Cyber Emergency Response Team (SingCERT), CSA swiftly responds to cybersecurity incidents, ensuring the detection, resolution, and prevention of cyber threats.
As part of the Prime Minister’s Office and managed by the Ministry of Communications and Information, CSA oversees national cybersecurity functions, collaborates with sector leads to protect critical information infrastructure, and engages stakeholders to raise cybersecurity awareness.
OpenGov Asia reported that Singapore, represented by CSA, collaborates closely with ASEAN Member States (AMS) to establish the ASEAN Regional Computer Emergency Response Team (CERT), facilitating information-sharing and enhancing cybersecurity incident response coordination across the region.
Despite a significant increase in scam cases by nearly 50% to 50,376 in 2023 from 33,669 in 2022, proactive cybersecurity measures have led to a positive outcome. These positive trends are attributed to collaborative efforts among various agencies and stakeholders, including the Singapore Police Force, Infocomm Media Development Authority, Cyber Security Agency of Singapore, Smart Nation Group, Monetary Authority of Singapore, and private sector partners.
Singapore’s proactive efforts, including the proposal to host and fund the ASEAN Regional CERT’s physical activities, demonstrate its commitment to fostering regional cooperation and safeguarding critical information infrastructure on a transnational scale.