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Government looking towards Unified Communications for a healthy work-life balance

Government looking towards Unified Communications for a healthy work-life balance

OpenGov and its partner Polycom held an informative breakfast dialogue (29 Oct) with Indonesian ICT leaders from public sector, healthcare and education to discuss the benefits of Unified Communications. 33 attendees from 17 unique agencies, hospitals and universities came together to discuss the future of the workplace. 

Mr. Peter Harrison, Head of Infrastructure and Support at the Department of Child Protection and Family Support in Australia, said, “When you have 2,500 users spread across 150 sites spreading over  2,500,000 sq kms… you need  something  that works, a solution that is reliable and secure.”                  

The solution lies within  video conferencing and it achieves the following:

  • Improved collaboration between District Offices

  • Improved collaboration between Head Office and Districts

  • Interoperability with other Government Agency Network

  • And Ease of Installation and use

Video conferencing has a direct impact and you can see tangible benefits right away – Reduction in travel costs, accommodation and meals. Fatigue Management was top of the list, employees did not have to waste time travelling for a weekly meeting. This resulted in more family time and increased efficiency. Mr. Harrison finished off by telling the delegates that the CIO of his department works 3 days in the office and 2 days from home. Yet, he is never out of touch. When they are on a call, they switch to video conference to get the job done. It’s almost like they are having a conversation in his office.

This example got the room talking…. Working from home would be a brilliant idea.  It would ease traffic, reduce C02 emissions and increase morale.   However, this got the delegates to thinking… what works in Western Australia, would it work in Indonesia?  This is due to the mind set in Indonesia being that if you are not ‘physically” in the office you are not working.  

Marc-Alexis Rémond, Senior Director, Industry Solutions & Market Development, Worldwide from Polycom agreed to the consensus.  He said that in parts of Asia because of the joint family set up, the perception is when you are at home you cannot work.  This is very different to the west, where the home office is considered to be more of the norm.  He pointed out that the mindset was similar in Japan.  “But they tackled this problem by setting up offices outside the city where the employees lived. These were near trains and public transportation and away from the city centre. “Because of technology, you know when an employee logs in and what work they are doing. There is a shift towards ‘result based’ management system and not hourly," Mr. Rémond emphasised.  

polycom remond

When the audience was asked “ What is the biggest challenge to the adoption and utilisation of video conferencing? 56% of the audience responded “Limited Bandwidth”, 22% stated “Difficult to integrate with other systems and solutions” Mr. Rémond pointed out that, “interoperability  is a must when choosing a system, for it must have ‘open standards’ to ensure it can communicate with others.”

Delegates raised the point of employee unhappiness with video conference. “People in remote areas feel left out of not visiting the capital.” For them, it is a sign of prestige to tell staff and others that, “I have to to go to Jakarta for a meeting,” a delegate said.

‘Video conferences does not replace face-to-face interaction.  That should happen every 6 months.  “In fact it increases the value of the face-to-face meeting,” said Mr. Rémond.

What model of video and collaboration delivery do you prefer now? 50% of  the audience wanted a mix of both ‘cloud service’ solutions and ‘on-premise’ solutions. This is because, ‘some of the information is highly classified” stated Mr M Sutomo, Chief of Information Security and Cryptography, Ministry of Defence.

Conversation quickly moved onto connectivity. Indonesia is going through a transition. 4G connectivity is only available in Jakarta City at the moment. When you hit the outskirts, connectivity drops to 3G or even lower. Mr. Rémond pointed out that the fastest way to get connectivity in Indonesia would be via satellite. He said, “India has dedicated satellite bandwidth for telemedicine in rural India as a priority.”

The audience was then asked – What is the biggest driver in the use of video conferencing for your organisation? 54% said ‘To increase collaboration and coordination with other government agencies’. The 2nd biggest driver was ‘To improve access and quality in rural areas’. 

Mr Acep Irawan, Deputy Director for Information System, Ministry of Finance and Sri Hartati, Head of Central Financial (IS & Tech), Ministry of Finance discussed how recently they rolled out video conferencing with a focus on education and training.

polycom 29 oct

Video capabilities are now available on tablets, smartphones and laptops. Which application will benefit your organisation the most? 67%  want Telework & Mobility solutions.  Everything must be on the go.

Video conferencing pushes Indonesia closer to digital transformation. The need for these capabilities is clear. By connecting more seamlessly to each other, agencies can spur further collaboration and greater initiatives.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com