Close this search box.

We are creating some awesome events for you. Kindly bear with us.

IMDA using IMconnected app for voluntary crowdsourcing of consumers' mobile broadband experience

IMDA using IMconnected app for voluntary crowdsourcing of consumers' mobile broadband experience

Screenshots from IMconnected app

The Infocomm Media Development Authority of Singpaore (IMDA) has been using a mobile application, called IMconnected, for voluntary crowdsourcing of consumers' mobile broadband experience, using the data to take measures for improving the quality of experience for users.

IMconnected gathers usage experience from users' mobile phones on mobile cellular networks such as 3G and 4G, as well as on Wi-Fi networks.

The app, available for both iOS and Android users, runs in the background of the phone and it collects and sends the information in anonymised form back to IMDA. Information is collected in data performance (session throughput, latency, packet loss per session ,data volume utilised), voice performance (experienced network coverage) and device identifiers ( manufacturer and model, operating System and location Information).

Information collected excludes mobile numbers, International Mobile Subscriber Identity and International Mobile Equipment Identity, name, age, NRIC numbers and address, photographs or video images from the phone, personal email address or any online profiles and data on usage of applications such as internet browsing history, URLs or call activities.
         The erstwhile IDA (now IMDA) launched the MyConnection SG (now IMconnected) mobile application as a pilot in October 2014, to complement the IMDA Quality of Service framework, allowing IMDA to have a better understanding of wireless broadband performance and consumers' service or usage experience. The successful pilot was useful for identifying areas for improvement in local mobile networks. Subsequently, the application was made available to both iOS and Android users.

As more users participate in IMconnected, IMDA will be able to gather more data points for better accuracy in the results. IMDA publishes the IMconnected results twice every year to increase information transparency and  to help consumers make informed choices on their mobile broadband plans and encourage operators to improve the usage experience for consumers.

Around 18 million data points across various parameters were collected for the period, July to December 2016. Examples of the data collected from the July to December 2016 period are below:

4G Signal Strength across Singpore
Left: Overall 3G & 4G Median Throughput (data download speed) Graph – Comparison Across Periods; Right: Overall 3G & 4G Average Latency (measured in milliseconds and is defined as the time taken for a data packet to travel from one point to another and back) Graph – Comparison Across Periods

Source: Results from IMconnected (Jul 2016 – Dec 2016)

The app is available on the Google Play Store and the Apple App Store.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit