Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Malaysia to create digital transformation framework for Kuala Lumpur International Airport

Malaysia to create digital transformation framework for Kuala Lumpur International Airport

On Feb 27,
it was announced that Malaysia Airports will be
working with OpenText, a global leader in enterprise information management
(EIM) to a digital transformation framework for Kuala Lumpur International
Airport (KLIA).

The digital
transformation plan will include the development of intelligent automation,
predictive analytics, and expanded digital services for passengers at the KLIA
and its second terminal klia2.

The unified
digital platform will enable Malaysia Airports to differentiate engagement with
passengers and other customers, drive operational efficiency, enable passenger
productivity and experience, and drive new and existing revenue streams.

Data from
various existing systems will be incorporated into the digital platform and be
analysed with machine learning and artificial intelligence, providing insights
for better decision making to enhance passenger experience as well as business
and operational excellence.

“Through
the Unified Digital Platform (UDP), we are looking to deliver effective
engagement and achieve all-round operational efficiency that we can extend to
our passengers,” said Chief Strategy Officer at Malaysia Airports Azli Mohamed.

The project
will be executed in phases, through a big data analytics and digital platform
that will contribute to the Total Airport Experience (TAE) strategic pillar
outlined in Malaysia Airports' five-year business plan.

It will
kick-start with a mobile application that will help passengers plan their
journey. Through the application, passengers can receive real-time
notifications on flight status, congestion levels, expected journey times and
travel options, as well as airport services such as self-check-in and self-bag
drop facilities. With later releases of the app, passengers will be able to
access the “click and collect” service which allows them to purchase products
online and have them delivered to their boarding gate.

“As a
global hub for commerce, Kuala Lumpur International Airport is truly embracing
a progressive model for the airport of the future,” said Vice Chairman, CEO and
CTO of OpenText Mark J. Barrenechea.

This
digital transformation will also benefit Malaysia Airports' commercial partners
such as airlines and retailers, as well as other stakeholders at the airport
such as the immigration department.

Airlines
will be able to verify passengers’ authenticity before they enter a secured
area by digitally matching the airlines’ check-in data with passengers’
documents. Airlines will also be notified in real-time of passengers’
whereabouts after check-in, helping to improve the overall efficiency of
airport and airline operations.

This
project facilitates the collaborative relationship between Malaysia Airports
and the Immigration Department of Malaysia, helping to ensure queue management
efficiency and incident management through digital escalation processes, as well
as allocating resources based on the predictive analytics of passenger flow and
volume, thus aiding in seamless immigration and emigration clearance. New
security scanning facilities and boarding gate readers will also be employed to
ensure seamless end-to-end passenger experience.

As a
technology partner, OpenText will deliver digital and analytics capabilities
through an integrated software suite, including content and big data
management, service quality management, customer experience management and
asset management.

The next phase will see Malaysia Airports and
OpenText to collaborate
on a Digital Airport Center of Excellence at Malaysia Airports' premises. The
Center of Excellence will focus on driving change, with a core emphasis on
identifying opportunities for transformation, assessing the impact of new
initiatives and in identifying future initiatives through passenger feedback.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.