Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

KL Airport Trials New Face Recognition Tech

KL International Airport Single Token Journey Concept

The KL International Airport, last week, piloted the Single Token Journey concept. Passengers flying from Malaysian to Japan were the first to experience the technology.

The single token journey concept utilises facial recognition technology providing passengers with one single identification verification that will take them through the entire airport touchpoints from check-in to the boarding gate.

The move is part of the Airports 4.0 initiative which is working to transform KUL into a smart airport through the use of big data analytics (BDA).

The concept is being piloted for a period of three months in collaboration with Malaysia Airlines and SITA, the world-leading air transport specialist in communications and information technology.

During this period, passengers on two daily Malaysia Airlines flights to Narita International Airport, Tokyo and Kansai International Airport, Osaka will get to experience this new concept.

Facial recognition scanners have been placed at check-in counters H5 to H8, and e-gates have been placed at the security screening touchpoints and at the boarding gates.

Passengers on these flights will only need to scan their faces to verify their ‘token’ at all the touchpoints. After this, they will not need to present their passports or boarding passes when going through these checkpoints during their journey.

According to the acting group chief executive officer (AGCEO) of Malaysia Airports, the single token journey concept is a testament of the organisation’s continuous commitment to improving services at the airports.

He noted that the main focus in moving forward is to strengthen Malaysia’s position as an aviation hub. This is done by ensuring that services at Malaysian airports are of the same standard as those of other mega hubs around the world.

Harnessing technology for this purpose is one way that the airports can simplify airport processes for flyers. This initiative is especially timely in view of Visit Malaysia 2020. It is expected to have a successful pilot so that the initiative can be implemented in totality at KUL.

Malaysia Aviation Group chief executive officer (CEO) stated that the single- token journey concept is a collaboration with Malaysia Airports, which will allow passengers to enjoy reduced check-in time and identity verification within seconds.

As this is the trial period, the group will make this option available first to passengers flying into Tokyo and Osaka to gather feedback and monitor their acceptance rate.

The single-token will also help manage the queue at check-in counters, especially during peak periods, and it is hoped that the system will be to fully adopted by quarter four of 2020.

The President of the Asia Pacific branch of SITA stated that the firm is delighted to be a partner of Malaysia Airports for its Airports 4.0 digital transformation initiative.

Through the company’s Smart PathTM, passengers’ faces become their boarding passes and passports, eliminating the need for passengers to provide travel documents repeatedly throughout the airport.

The company looks forward to working with Malaysia Airports and Malaysia Airlines to deliver elevated customer experience through this new biometric technology for ID management.”

The single-token biometric ID approach no longer requires checking of any physical identity at the various multiple checkpoints because all data have been disseminated to all relevant parties such as the airlines, immigration and customs.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.