Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

NSW to Roll Out Offender Digital Services Platform

Image Credits: Digital.NSW, Press Release

In 2020, an in-cell digital technology was piloted by Corrective Services NSW at two NSW Correctional Centers under a programme designed to reduce reoffending by 5% by 2023.

The Offender Digital Services platform, following the pilot’s success and after securing funding from the Digital Restart Fund in 2021/22, is now being implemented across the state. By mid-next year, a total of 28 Correctional Centers will feature the in-cell devices. A total of AU$ 40.42 million has been contributed by the Digital Restart Fund to support 16 centres directly, ensuring the purpose-built technology will be implemented by June 2023.

The Offender Digital Services programme aims to leverage digital technology to transform rehabilitation in prisons across the state. The digitisation of services and programmes is expected to increase intervention opportunities, boost program dosage, promote self-efficacy through education and improve communication with support networks. Inmates transitioning back into the community will receive assistance, with the devices helping remove barriers to successful reintegration, mitigating the likelihood of reoffending.

The scheme uses secure devices that have been purpose-built for prison use and operate on a highly secure network. These devices are tamperproof, allowing restricted access to approved websites, services and applications including the Offender Telephone System. The cost of the tablets is offset by a small levy applied to prisoners every time they make a call to a mobile telephone.

Acknowledging delays due to the pandemic and recent flood disasters, the Acting Director of the Reducing Reoffending Program Management Office said Corrective Services is excited to now be progressing the tablet roll-out.

One inmate said that the scheme gives them the confidence to navigate the digital world. When they get out, they will know how to apply for Centrelink, submit a job or housing application as well as be familiar with how it all works.

In addition to improving digital literacy, the offender tablets also provide improved access to telephones. The tablets permit prisoners to connect securely and safely with support networks during in-cell time. Maintaining contact with family and friends has been positively associated with enhanced prisoner wellbeing, improvements in connectedness and improved reoffending outcomes.

“I wish they had tablets when I first came into custody. I struggled and felt so isolated, lonely, and scared. Now I feel connected to the outside world by keeping in contact with the news and my family, my daughter and Mum. I am thinking about my future, and I am more optimistic about getting a job,” one female prisoner has stated.

Offender Tablets also benefit staff particularly when inmates become self-sufficient and the requirements for a staff intermediary in everyday transactions are removed. The Acting Director of the Reducing Reoffending Programme Management Office has observed that efficiencies and time-saving benefits accruing from these new processes, allow Correctional Centre staff to spend time on more meaningful interactions with inmates.

She noted that the risk of harm is minimised as inmates can now carry out tasks independently, such as checking personal information and making phone calls. These changes incentivise pro-social behaviour among inmates, which contributes to reduced risk to officer safety.

The roll-out of Offender Digital Services in NSW prisons is an excellent example of the Digital Restart Fund’s capacity to support teams across the NSW Government to become leaders in the digital world. Corrective Services NSW is shaping positive changes to deliver quality outcomes not only for people in custody but the wider community.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.