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Singapore: Digital Innovation Advancing Healthcare

The development of telehealth has revolutionised the healthcare system by facilitating the remote delivery of medical services and expanding access to care. In Singapore, telehealth has received a great deal of attention and recognition as a vital instrument for enhancing community care services.

The Ministry of Health (MOH) has been actively supporting and implementing telehealth initiatives, recognising the need for additional resources and efforts to make these changes a reality.

Ong Ye Kung, Minister for Health, stated at the AIC’s Community Care Work Plan Seminar that recruitment and retention of healthcare professionals is one of the greatest challenges facing the community care sector.

“The high-touch nature of the sector limits the extent to which digitalisation and productivity improvements can address the increasing demand,” Minister Ong said. To address this concern, the MOH is committed to providing funding support through the community care salary enhancement exercise, thereby ensuring that healthcare professionals receive competitive salaries.

Additionally, the Agency for Integrated Care (AIC) is actively engaged in sectoral job redesign initiatives, transforming the workforce through improved task allocation, and increasing manpower across support care, nursing, and therapy.

Consistency of financial support is crucial in attaining care coordination across settings. To facilitate seamless access to healthcare financing, two initiatives have been implemented. Subvented home medical and nursing providers will be able to submit MediSave claims for homebound patients eligible for subsidies but unable to visit polyclinics or hospitals due to limited mobility beginning on 1 October 2023.

This modification allows patients to access MediSave for home medical and nursing care. In addition, the financial support for telehealth services will be gradually increased. From 1 July 2023, subsidies and MediSave will be available for teleconsultations for chronic disease management.

The community care sector requires additional resources to address diverse requirements, including recruitment of personnel, expansion of the work scope, promotion of volunteerism, and integrated services.

Additionally, the advent of digitalisation has made it possible to build the infrastructure and obtain the resources required for the successful implementation of telehealth.

It also provides the infrastructure and technologies essential for effective telehealth adoption; and assists healthcare practitioners in providing remote therapy, reaching patients in remote locations, and improving access to healthcare services while maintaining patient privacy and security.

For seamless communication between healthcare providers and patients, robust and dependable digital infrastructure, such as high-speed internet connectivity and mobile networks, is required. These digital networks’ availability enables real-time audio and video consultations, data interchange, and remote monitoring.

Likewise, digitalisation allows for the production and maintenance of electronic health records (EHR), which hold medical information about patients in a digital format. EHRs make it easier for healthcare practitioners to share medical history, test results, and other relevant data, providing continuity of treatment in telehealth settings.

Wearable sensors, remote monitoring equipment, and home monitoring kits collect and send health data from patients to healthcare providers. This data digitisation enables healthcare providers to remotely monitor patients’ vital signs, track symptoms, and spot potential health risks.

Telehealth-specific digital platforms and applications provide secure and convenient communication between healthcare providers and patients. Video consultations, chat systems, appointment scheduling, and connectivity with EHR systems are common elements of these platforms.

Further, the importance of data security and patient privacy in telehealth is highlighted by digitalisation. To protect patient information in telehealth transactions, robust cybersecurity safeguards, encryption procedures, and adherence to data protection rules are required.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com