Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Robotic Process Automation in Singapore General Hospital

Getting your Trinity Audio player ready...

Increasing efficiency, accuracy, standardisation, patient satisfaction, and cost savings are just a few benefits of automating patient care in hospitals. Healthcare organisations can streamline procedures, improve patient outcomes, and provide high-quality, patient-centred care by utilising automation technologies.

As a result, in March 2022, the Physiotherapy Department and Artificial Intelligence and Automation Unit at Singapore General Hospital (SGH) became the first in Singapore to deploy Robotic Process Automation (RPA), a software robot or “bot,” to collect Patient-Reported Outcome Measures (PROMs).

This was done to learn what health outcomes matter to patients. PROMs are questionnaires that healthcare professionals use to learn how their patients’ conditions influence them and their capacity to carry out daily tasks.

According to Adjunct Assistant Professor Philip Cheong, Senior Principal Physiotherapist at SGH, the desirable health outcomes of a young, active basketball player differ significantly from those of a housewife. PROMs will enable for a more accurate assessment of patient status and refinement of rehabilitation approaches based on a predetermined objective.

Patients with musculoskeletal problems who see an SGH physiotherapist will get an SMS the day before their visit reminding them to fill out the PROMs questionnaire online. Those who are neglected may still do so before seeing the physiotherapist on the day of their appointment.

Before physiotherapists see their patients in the clinic, the algorithm will collect the submitted responses, calculate the PROMs score, and email the respective physiotherapists with the results.

However, the Department is not new to the use of PROMs. Historically, the collection procedure was laborious and difficult. It was not surprising that less than 8% of the musculoskeletal patients they saw in 2019 completed the questionnaire during a six-week trial. Patients are only required to do so upon arrival at the physiotherapy clinic.

Many arrived just in time for their appointment and were required to spend approximately five minutes completing the questionnaire during consultation. The physiotherapist then spends an additional eight minutes reviewing the responses with the patient, calculating the PROMs score, and documenting the results.

When analysing the data between March and December of 2022, the Department discovered that by utilising RPA, they saved more than 1,350 hours by not having to perform laborious calculations and documentation. This was despite a patient response rate of approximately 25%, or roughly 10,000 of the 41,000 patients seen during the period. Therefore, physiotherapists were able to devote more time to patient care.

In the physiotherapy clinic, the Physiotherapy Department treats nearly 1,400 patients with musculoskeletal disorders each week. Already, preparations are ongoing to distribute the questionnaire in additional vernacular languages by the end of the year to increase the response rate to 50%.

Additionally, they intend to expand the use of RPA in the collection of PROMs to other clinical specialities. According to Chan Wai Ching, Assistant Manager, Artificial Intelligence & Automation Unit and RPA Lead, SGH, while robotic process automation improves the back-end processes, depending on the use case, it may also assist patients.

The hospital will continue to explore the wider use of RPA to automate repetitive manual procedures and complement clinical workflows. Staff can then focus on a more sophisticated job that involves a thought process.

Since 2020, SGH has successfully implemented 36 RPA use cases, saved more than 52,500 man-hours and achieved a productivity increase of more than S$1.8 million. Other RPA use cases involve charging patients automatically for laboratory tests completed at specialist outpatient clinics as well as gathering and processing data from an online form for medication delivery services.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com