OpenGov Asia hosted its third installment of its Virtual Breakfast Insight: Powering Smarter Data and Resilient Government with Advanced Analytics on 29th July 2020.
This audience comprised of senior digital executives from the Indonesian public sector. The session once again witnessed a 100% turnout with delegates from 16 different government agencies in attendance.
The session was opened by Mohit Sagar, Group Managing Director and Editor- in- Chief at OpenGov Asia.
Mohit shared that the whole world came to a sudden shut down when the COVID – 19 hit us. Everyone was shocked and scared by the magnitude of its impact. However, governments didn’t get a chance to slow down.
In fact, they were the ones who kept nations going by ensuring all necessary services were provided as uninterrupted as possible.
During this process governments collected a lot of data about their citizens’ needs and requirements.
Mohit emphasised that it is imperative for the governments to extract relevant insights from this data to identify services that are more in demand than others and how to provide them.
Times like these, he stressed, require strong leadership. Leaders who can recover and respond to the current crisis and also plan for a better future.
He concluded his presentation by highlighting the importance of working with the right partners (both internal and external) who can help recognise the opportunity amid crisis and make the best of it.
Joseph Musolino, Global Sales & Strategy Consultant, Fraud and Security Intelligence for SAS shared his insights with the audience.
He began by sharing an interesting stat that 61% of the organisations in the last year picked Machine Learning and AI as the most significant tools for the next year.
Joseph then elaborated on the numerous challenges that organisations face in making AI and Analytics a part of their current working paradigm.
He then expounded on the various SAS Analytical capabilities that can help agencies and organisations overcome the afore mentioned challenges and adapt analytics tools quickly.
To validate this, he shared actual examples of the various areas where governments are deploying analytics in serving citizens better: customs, healthcare, taxation and judicial issues.
Dr. Ian Opperman, Chief Executive Officer and Chief Data Scientist, the New South Wales Data Centre took over to share his learnings on Data sharing during COVID-19.
He began by highlighting privacy concerns as the major issue when it comes to sharing data, especially between government organisations.
Ian further emphasised the importance of source and context in which the data is being analysed, i.e. data from open source or in a closed and controlled environment.
He shared an actual example of how his agency gained insights from open data sources during the COVID-19 pandemic.
Ian also shared how powerful and useful insights were, if carefully extracted from various open data sources and shared with various concerned parties.
After Dr. Opperman’s presentation the session went into a more interactive time with the polling questions addressed to the audience.
On the question of the biggest impact of the COVID-19 had had on an organisation, a majority of the audience voted for increased demand for services with rising expectations from citizens (45%). Another major section voted for disrupted sectors looking to the government to provide innovative policies and processes (35%).
A senior executive from the Ministry of Health shared that there has been an increased demand from the government to transform digitally and serve citizens better. So the major focus and challenged has been digital transformation of the government.
On the next question of how the pandemic has changed the functioning of agencies / departments, delegates responded with several interesting reflections.
Pertinent to the topic of discussion, a majority of the audience were of the view that they have become dependent on data and analytics to make decisions (40%).
A delegate from the Ministry of Finance shared that he voted for the above option as a result of what he has personally experiences.
He elaborated that he is heavily involved in policy development to overcome the challenges during COVID-19. In so doing, he has realised that data is of paramount importance when it comes to making well informed decisions. And analytics is a powerful tool for drawing useful insights from data.
On the question, “have advanced analytics and AI become a higher priority for your organisation as a result of the COVID-19 pandemic”, the audience was equally split between strongly agree (45%) and agree (45%).
A delegate from the Ministry of Education and Culture shared that there is an urgent need to make analytical tools a higher priority. During critical times like a pandemic, making the right choice of what is best for the citizens and students can be hard. Analytics can play a vital role in evaluating the various options and choosing the best out of them.
The session concluded with closing remarks by Febrianto Sibaro. He expressed his gratitude towards the delegates for attending the event and sharing their insights.
The delegates acknowledged that they gained a lot more information about data analytics and how it can improve their day to day workings in serving citizens better
Australia Post is building a digital twin of its entire delivery network as part of continued efforts to use advanced analytics to detect and intervene on mail and parcel delivery problems.
The delivery network digital twin was revealed by Australia Post’s general manager of data science and strategy on a podcast earlier this month. Much of the work of the data science team that General Manager leads is well-documented.
The team, which was formed under finance but now sits in Post’s transformation and enablement function, is responsible for standing up several advanced analytics assets, including a data lake of sorts called Zoltar, named after the fortune-telling machine in the 1988 film Big.
More recently, it is responsible for Dexter, an “AI data bot” fed real-time data on mail movements that alert facility managers to potential issues.
The General Manager stated, “If your parcel is moving through the network and it’s due to be delivered today but we don’t see it get scanned onto a van by 6 am, the facility manager will start to receive emails from Dexter saying, ‘these are parcels we’re supposed to get out today, they’re somewhere in your network, go look for them’.”
However, it is the General Manager’s work on a multi-layered digital twin of the entire Post delivery network that is likely to be of substantial interest. Digital twins are digital copies of physical assets that are often used to plan and test future scenarios without impacting normal operations. The GM stated in the podcast that the big thing that the team is working on is a digital twin of the entire Australia Post network. That is huge.
The team is approaching it holistically. When people think of digital twins, they think of more scenario-based modelling but the team is thinking about it more like a grid, so three layers – an intervention layer, a forecasting layer and a simulation layer, and then interaction zones – an interaction with retailers, an interaction with ourselves in the network, and then an interaction with Australia Post customers.
AP’s data models have to fit within one of those grids, and then every model they develop now has to be part of what they are calling the digital twin ecosystem. “It has to have a life that contributes to that ecosystem, and then over time we will have eventually built a digital twin of the network,” the GM said.
The delivery network digital twin appears to be the second digital twin project at Australia Post. Having hinted at producing a virtual reality tool that could help posties complete difficult or unfamiliar delivery rounds back in 2018, a proof-of-concept emerged in October last year.
A professional services organisation said on its website that ‘Parcelbot’, as the proof-of-concept is called, also counted as a digital twin environment. It said it worked “in partnership with Australia Post” and used a mix of virtual reality technology, a virtual assistant AI technology an American multinational technology company and the Unreal gaming engine to create the tool.
The PoC: create a digital twin environment for posties to capture and surface important information along their delivery routes, including customer preferences like safe to leave a parcel unattended, locked gate, and protective dog.
The unlisted video accompanying the PoC shows how a postie can ‘look’ at an address and immediately see an overlay of information, such as recorded notes about the residents, how many parcels they receive, and how often missed delivery cards need to be left at that address.
As the world continues to navigate the waters of the new normal, unprecedented accelerated digital transformation continues to be the need of the hour. However, as organisations increasingly migrate to virtual operations and transactions, there is an urgent need to protect against potential breaches and cyber intrusions. Cybersecurity threats are indeed on the rise. Ransomware and cyber incidents have multiplied, adding to the already complex crisis management morass for many organisations. Executives are now looking for the best and most sustainable critical event management strategy, while also saving time and cost.
In recent months, cybersecurity has been inextricably embedded into operations frameworks of organisations, in both the government and the private sector. Reports showed that companies’ budgets for these systems have spiked by more than 50% and towards the end of 2020, these security solutions were anticipated to form as much as half of the overall funding. Despite this, several agencies are uncertain as to how to adapt these tools and solutions. In the absence of adequate precaution, planning and programmes, many organisations are left stranded and exposed when hit by an unexpected critical event.
Such eventualities can be addressed by setting up a robust critical event management programme (CEM). This was the essence of the OpenGovLive! Virtual Breakfast Insight: Strengthening Cybersecurity and Emergency Preparedness: Enhancing Readiness, Response and Recovery.
On the 21 January, OpenGov Asia, in collaboration with Everbridge, hosted the OpenGov Live! Virtual Breakfast Insight for senior digital executives from both the public and the private sectors in the Philippines. The event focussed on establishing strong cyber resilience in organisations with effective risk management tools to be fully prepared for managing crises and cyber risks.
The role of critical event management in upgrading work systems
Mohit Sagar, OpenGov Asia’s Group Managing Director and Editor-in-Chief, opened the session with a short introduction of the participants and the topic. He highlighted the importance of having a reliable incident management programme to ward off potential data security risks.
The current scenario in many organisations in both the public and private sectors is a delicate balancing act. He painted a picture of a group of ballerinas in a difficult balancing pose. Like these ballerinas, organisations have to balance technology, customers, employees, regulations and stakeholders in the precarious new normal. If any one of these components fail or shift, the whole construction can crash.
This tightrope act works well when everything is in equilibrium. However, an imbalance, misstep or unmanaged tension can have catastrophic results.
Reflecting on how the world responded to the pandemic, Mohit then questioned the readiness of the organisations in dealing with cyber risks and their continuity plans. Lacunae were painfully evident last year with the onset of the COVID-19 pandemic. Technology did help manage the pandemic in terms of being able to work from home but was only a temporary solution.
Prior to the pandemic, the need to consider the impact of potentially critical events was more of a theoretical pursuit and organisations plodded along with traditional plans in place. However, when the crisis hit, organisations were floundering, ill-prepared for such a massive disruption. Significant changes were urgently required to just stay afloat.
Many organisations were able to turn things around and somewhat mitigate the impact of the pandemic. But the fact is, not all organisations were able to come out unscathed, and the reality is that there is still a lot to be done to upgrade work systems and processes to accommodate the new normal.
The solution, Mohit said, is not to hope for an auspicious year to get through 2021, but to learn from past mistakes. There is a need to find out what went wrong, develop a better understanding of organisational cyber risks and determine to set a robust resilience plan in place. From this, organisations can incorporate changes in their operation models, retrain employees and most importantly, invest in strategic tools like a critical event management system.
Technology is at our fingertips and it proved to be the saving grace last year. But resilience must not be equated with being able to keep the business running through remote methods.
Mohit emphasised that putting up event management systems must not be shouldered by organisation management alone. Operational resilience is tied to effective communication that is well-received on both ends – employers and employees, management and staff. To do this, ensuring seamless communication is key and becomes crucial in crises. It may come at a price, but in the end, it must be done.
According to Mohit, creating an operational resilience plan is not an easy task. It relies heavily on cybersecurity expertise and professional critical event management systems. Therefore, it is expedient for agencies to work with the right partners to ensure that they have the best strategy in managing upcoming cyber risks.
Setting up an adaptive event management programme suited for each organisation
Sonia Arista, Vice President and Chief Information Security Officer at Everbridge, furthered the discussion after Mohit. She briefly shared her background in information security management and introduced Everbridge.
Everbridge is a global critical events management company that strives to keep businesses running continuously through any events that affect the workforce and supply chain, such as IT disruptions, and to maintain visibility and communications between employees and leaders on events that might affect the business.
Working in information security program management means that half of the time, Sonia needs to oversee product development as well as operational areas. The other half of the time, she is responsible for maintaining the security of Everbridge’s employees’ information and environments and maintaining a standard of security.
This can be challenging for several reasons. First, full visibility in the context of what is happening is difficult to achieve. Second, determining the level of severity of the events and the parties is not straightforward. Thirdly, how to notify relevant people, what messaging is needed, it is a one-way communication or is feedback required can make response complicated.
In short, identifying the appropriate response plan to the event and putting it into action is the name of the game. She also felt that assessment post-crisis is important to determine areas of improvement and potentially developing guidelines for other members in the industry.
To address this, there must be an adaptive critical event management programme integrated within operations models. However, Sonia was quick to acknowledge that deploying a CEM programme is no walk in the park. None the less, the rationale is that the more time spent to impact-proof operations, assets and people the better the resilience during critical events.
Sonia went on to explain her take on simplifying and unifying critical event management. To streamline the whole process, Everbridge views 4 factors to be at the core:
- Assessing an incident
- Locating what is happening, identify stakeholders and assets impacted
- Acting and responding to the event – inform, notify, rally, collaborate, mitigate, fix, and recover.
- Analysing the performance on the course of the incident, and to offer possible improvements on the processes
According to Sonia, there are instances where organisations need to manage multiple crises. Events can happen in tandem and are often caused by multiple factors such as supply chain disruption, disease outbreaks, severe weather, etc. All of these elements together contribute information to the events, and by applying the four core factors mentioned above, an organisation can fully mitigate and resolved any event.
Different business models will have different focus areas and critical event management takes different forms for organisations across various sectors. For example, companies with multiple factories will want to focus on physical access control to maintain standards in their facility, weather services for health systems to predict patient influx caused by natural disasters and threat intel engines in cybersecurity. She underscored this point by showing a list of partners that collaborated with systems such as Everbridge to bring comprehensive intel and context in remediation planning.
Sonia summarised her presentation by acknowledging that there are various programmes that an organisation can utilise. It all depends on which key areas that a specific agency would want to focus on so that the proper critical incident management can be deployed.
Enhancing cybersecurity measures through critical events management
Following Sonia’s presentation, Charlotte Wood, Director of Policy and Awareness of Cybersecurity at New South Wales Government shared her experience with the participants. Her department is responsible for setting standards and providing leadership in cybersecurity and affects all 120 entities in the NSW Government that consist of approximately 400,000 employees.
According to Charlotte, there are 3 pillars of cybersecurity: 1) Confidentiality of digital information held, 2) Availability of the information accessed digitally by people whenever it’s needed and 3) Maintaining the integrity of the digital system and services – data must not be modified improperly, whether maliciously or accidentally
Charlotte explained that the initial question to be answered is: what is an agency trying to protect when integrating cybersecurity measures. As with most, if not all workplaces, protecting the confidentiality of data is paramount, as well as keeping such information intact and readily available. In and of themselves, these two components are not sufficient. There must be workplace safeguards to ensure the integrity of data and that malicious activities do not compromise it.
One way to balance these three key components is by applying a risk-based approach and the NSW Government uses this methodology. With their standard, they address the level of risk in 3 main areas: 1) Technology and Infrastructure – in protecting their digital system and services, 2) Procession and Organisation – the standards set and 3) People and Culture – the employees’ understanding of cybersecurity
However, more critical than these 3 areas is the risk and impact of the events to the people of NSW. The risk level dictates how they prepare for the attacks, and how they prioritise the different attacks. The risk-based approach has allowed the NSW government to have a standard framework that will work in different agencies with different needs.
Mitigating the impact of critical events does not end with a cyber risk approach. It is a holistic process that improves on key aspects of the workforce including retraining employees. She added that while the notion that cyber threats can be prevented is a myth, agencies can mitigate impacts by training people and by putting up a solid cybersecurity framework.
Charlotte concluded her talk by reiterating that investment in a cybersecurity programme is a continuous cycle. As data breaches become more sophisticated, systems must be improved and defences against these threats must be fortified. Organisations can do this through prevention and simulation of potential threats.
After the engaging discussion by the speakers, participants participated in polling questions and discussions regarding their risk management and cybersecurity protocols, as well as the challenges that they see in this area.
When asked about their key concerns around cybersecurity in their organisations, nearly half (49%) of the attendees voted for employee education in IT security.
A delegate from the Department of Energy said that educating employees is one of the major hurdles that his agency is experiencing. The reason is that most employees fail to grasp the importance of cybersecurity and because of this, the responsibility is left in the hands of IT professionals.
An executive from the Department of National Defense shared the same sentiment. She noted that with their current remote work programme, educating employees and enforcing security policies has become more difficult.
When it comes to measuring the effectiveness of cybersecurity architecture, two thirds (66%) of the participants said that they do this by looking at the ability of the organisation to respond effectively to impending cyber threats. Data protection, threats response and effective mitigation are their main measurements.
Interestingly, 20% of the participants stated they did not have any measurement and wanted to learn from the others. One participant from the government said they are interested to find ways to measure this area in their cybersecurity policies.
The third question was on how the participants rate the level of preparedness of their organisation to cyber threats. Few were unsure and some admitted that they are not well prepared. 45% of the participants felt that they are prepared but they have doubts if it can withstand infiltration.
The fourth question asked the participants on their biggest challenge for accelerating their response to IT incidents, a large portion, mostly government officials, voted it to be the lack of skilled Cybersecurity or IT professionals. They experienced budget constraints and felt policies in hiring these professionals were difficult to follow.
For well over half of the delegates (60%), the lack of skilled Cybersecurity/ IT Professionals is the biggest challenge they see in boosting their cybersecurity protocols. Others felt information overload and alert fatigue to be challenging since IT incidents involved not only cybersecurity but also operations.
The last question was on how participants’ security operations are currently driven. For the most part, delegates said they were compliance and incident driven but now realise the importance of risk-based or intelligence-driven parameters and were working towards it.
The session came to a close with Sonia stressing the need to establish a critical incident management programme in order to ramp up cybersecurity in the overall organisational framework.
She re-emphasised how different elements contribute to an incident and that it is important to look beyond the confines of technology. Keep educating and spreading awareness, pick up intelligence from suppliers and partners that are helpful for the organisation in responding rapidly to events in an automated consistent fashion.
Sonia thanked the participants for their wonderful insights and contributions and encouraged them to reach out to her team and her on their CEM journey.
An anticipated change in food consumption patterns during the post-pandemic recovery period is pushing the Indonesian government to try innovations in ramping up existing food and beverage production methods.
The Indonesian government in a statement encouraged agencies and key figures in the food and beverage industry to prepare for an increase in public demand by developing more technologies. The announcement comes as this strategic sector is expected to recover and bolster growth in the coming months.
Abdul Rochim, Director General of Agro-Industry of the Ministry of Industry, explained that the health crisis has made a huge dent in the economy and also stirred a substantial change in people’s consumption patterns. For one, fewer people are lining up to shop and shift towards getting their needs through online delivery services. He added, “meanwhile, people who are used to eating food in restaurants prefer to pack food or order food online.”
Because of these changes in consumer behaviour, the food and beverage sector needs to be more proactive in utilising innovation to cater to consumer demands in a modern way. The adoption of innovative tools also allows consumers to pay more attention to health and safety protocols during the new normal. The Director General noted that this sector which is closest to society should be able to take advantage of the benefits of tech to provide ease and convenience to customers.
Some of the proposed changes are not mainly in the delivery phase but are found also in the marketing, logistics and production systems of the industry. He mentioned that in marketing, digitalisation tools are key in reaching out to both producers and consumers. Hence, new digital tools must be implemented in this sector.
The vision of the Ministry of Industry is in keeping with efforts set forth under the Industry 4.0 concept in online marketing. The logistics sector can also be able to reap the benefits of using modern systems. To explain, the Director General noted that, “marketing that was previously carried out conventionally has shifted to using online marketing innovations. Meanwhile, the logistics sector also needs to be introduced to contactless logistics or a system that reduces human interaction so that consumers feel safe.”
In the production industry, the Ministry admitted that this industry needs new digital solutions, particularly in processed food technology and product diversification. Innovations in the production of frozen food and packaging methods to ensure item durability should receive an upgrade from tech. Food manufacturers also have a lot on their plate in ensuring that they improve finished products that are readily processed at home.
To support manufacturers, the Ministry announced that it has teamed up with the Association of Indonesian Food and Beverage Entrepreneurs (GAPMMI), Under the partnership, the Ministry shall help in compiling a book called ‘Guidebook for the Adaptation of New Habits in the Food Industry’. The project is expected to help manufacturers and other players in the food industry as they embrace their digital transformation.
These developments are all part of government efforts to boost economic growth on the back of significant contributions from the food sector. This is in line with directives laid out under the Making Indonesia 4.0 roadmap, where, In addition to the food and beverage sector, the government aims to foster economic growth by strengthening the electronics and manufacturing industries.
The results of such efforts were seen in the third quarter of 2020 when the food industry was recorded to be the biggest contributor to Indonesia’s gross domestic product, locking in an increase of 7.02%. Food and beverage also had the highest export value in manufacturing, as it reached US$ 27.59 billion in the January-November period last year.
To further ramp up food production techniques, the government has earlier said in a statement that the Agricultural Research and Development Agency is on the lookout for technological advances in agricultural methods to drive an increase in food production.
The pandemic has been seriously affected Vietnam’s economy in general and the tourism industry in particular. Data at the end of last year shows that COVID-19 has had a negative US$1 trillion to tourism worldwide and a reduction of 61% to Vietnam’s tourism revenues compared to 2019.
Clearly, traditional management and business methods cannot adequately cope, globally and in Vietnam as well. The pandemic has required the tourism industry to implement digital transformation solutions and establish a smart tourism data integration and sharing system. Various cities and provinces of Vietnam plan to leverage technology to boost their tourism sectors. This is in line with the governments overall emphasis on digital transformation across the board.
Vietnam’s northern province of Ha Giang is looking to promote the local tourism industry through digital transformation and smart services in partnership with the National Administration of Tourism (VNAT) and a mobile carrier. Under the agreement, VNAT and the mobile carrier will assist Ha Giang to use the carrier’s Smart Travel system to ramp up promotion of tourism as well as to provide useful information to potential travellers.
Ha Giang authorities will provide relevant data about local destinations, scenic spots, historical sites, culture and food to be incorporated in the Smart Travel system. The provincial authorities will also facilitate connection with local organisations and businesses to develop tourism through digital transformation.
The platform features advanced technologies such as virtual reality, augmented reality, big data and e-commerce. The portal has been designed to meet the needs of tourists, businesses, service providers and regulators alike. The data collection and analytic tools will give tourism authorities an overview of their local tourism’s advantages and challenges, allowing them to formulate and introduce policies and provisions.
VNAT has also signed an agreement with Ha Giang to assist the province create and develop tourism products, promote the brand of Ha Giang tourism and develop the workforce for tourism. VNAT Director Nguyen Trung Khanh said the cooperation will open new opportunities to boost the tourism of Ha Giang and Vietnam at large in a more effective manner. He added that digital transformation and smart travel development are the inevitable processes, especially as the COVID-19 pandemic has affected all aspects of life. Ha Giang Vice Chairman Tran Duc Quy was confident that the agreement would significantly drive the growth of the local tourism industry and harness its full potential.
Vietnam has been eager to boost its tourism sector after it was hit by the pandemic. In November 2020, Việt Nam International Travel Mart (VITM) finally took place after being postponed three times. Thousands joined the annual Việt Nam International Travel Mart, one of the tourism industry’s most anticipated annual events.
Vũ Thế Bình, deputy chairman of the Vietnam Tourism Association, said that while the event was smaller, the content is more profound and discusses how we overcome the consequences of the pandemic and also other kinds of crises. Bình stressed that the theme for the event was digital transformation for tourism development, “All of our economic sectors will gradually transform with digital technology. But tourism is one of the first economic sectors to have a chance to transform with digital technology.”
The platform featured over 300 stalls of tourism enterprises, airlines and tourism service providers from 47 cities and provinces throughout the country and six foreign countries and territories, namely Thailand, Peru, Japan, South Korea, Colombia and Taiwan. The exhibition had a separate zone for digital transformation exhibition, where companies could introduce new products at a hall for four days – the very first time the tourism sector got close to technology.
Recently, Vietnam’s tourism industry launched the online tourism mobile app “Du Lich Viet Nam An Toan” (Safe travel in Vietnam) that integrates electronic payment and the monitoring of public health in just one card. The app is aimed at more than 43 million smartphone users. This is a useful tool for travellers in recommending safe destinations and advertising destinations to tourists, as well as effectively serving the second domestic tourism stimulus programme. The app is also considered to be one of the practical digital transformation activities of state management agencies in the tourism industry.
As banking becomes more increasingly online, and with the data touchpoints on the rise, AI and ML have become an integral part of a bank’s DNA. It is a natural outcome that the more the data touchpoints, and the wider the data exposure, the greater the chances of things going wrong. Understanding this vulnerability, banks and financial institutions are keen on deploying AI/ML to keep a check on fraud incidents.
To get a better insight into how banks are adopting and adapting new technology and what is the future looking like for them, OpenGov Asia had a conversation with Dr David Hardoon, Senior Advisor for Data and Artificial Intelligence, Union Bank of Philippines.
David acknowledged that the rise in digital data points, as a result of increased online banking, has necessitated leveraging technologies like AI and ML to derive actionable insights. Additionally, more financial institutions see the benefits of adopting technology to keep fraud in check. The headway in security has encouraged them to scale it to other core functions like floor management, compliance, and regulation.
This is an almost-radical departure as historically there has been a reluctance in adopting technology among financial institutions due to unfamiliarity and the stern regulations around it. The pandemic has driven this paradigm shift, forcing organizations to think beyond their existing boundaries and comfort zones.
David noted that even the support office is catching up with the front office in terms of robustness, scalability, and capability to know when something is wrong. This is driven by the need to ensure a smooth and secure online experience for the customer.
On being asked about the notion that online malls and shopping sites are leading the way in customer experience and engagement over online banks and financial institutions, David agreed the banking industry is lagging but highlighted an important issue. The pandemic has driven people online but there is a fundamental lack of trust among customers engaging with such e-commerce sites.
“Trust is an equity financial institutions have, he opined. But it needs to be leveraged appropriately to build customer engagement online.”
Speaking about fraud and risk management in financial institutions in the post-COVID-19 era David shared that there has been a tremendous increase in the adoption of technology among banks. The strategy has been to use existing systems and adopt/adapt more sophisticated data techniques to achieve operational efficiency.
Banks are also focusing on taking the marketing mantra of hyper-personalization to compliance. David shared that data is the tool that equips banks with the ability and capacity of seeing and engaging individuals as individuals. Adding to this, he believes that such technologies can only be deployed in an institution when the top management believes in its power.
Elaborating on the future of AI/ML in fraud, David believes that the conversation is going to shift from digitizing the front office to bringing in the latest technology in the middle and back office in financial institutions. Apart from focusing on driving top-line growth, companies will need to get a better handle to know if anything wrong or irregular is happening.
David is confident that discussions around using AI/ML to manage fraud and risk will convert into action. The implementation might not be uniform across all institutions, but will it will move forward. Bigger institutions who have focused teams and resources will look to develop in-house fraud and risk management systems initially. A major reason behind it is the need to understand the complexities and difficulties associated with this process. Once they have familiarized themselves with it, they might partner with experts who champion the field.
All in all, David is an optimist who believes in the power of AI/ML, in risk and fraud management, and believes that conversations around it will get more operational.
The Ministry of Electronics and Information Technology (MeitY) has announced it will establish a Quantum Computing Applications Lab, in collaboration with Amazon Web Services (AWS), to accelerate quantum computing-led research and development and enable new scientific discoveries.
The MeitY Quantum Computing Applications Lab will provide quantum computing as a service to government ministries and departments, researchers, scientists, academia, and developers. It will enable advances in manufacturing, healthcare, agriculture, and aerospace engineering.
According to a press release, AWS will provide hosting with technical and programmatic support for the ab. The initiative aims to provide scientific, academic, and developer communities access to a quantum computing development environment aligned with the government’s science and technology priorities.
Quantum computing is an emerging field that harnesses the laws of quantum mechanics to build powerful tools to process information. It has the potential to solve computational problems that are beyond the reach of classical computers and lead to breakthroughs that can transform chemical engineering, material science, drug discovery, financial portfolio optimisation, machine learning, and much more.
The lab will identify quantum computing problem statements for experimentation from among central and state governments, research institutions, and academia. It will work with subject matter experts from the government sector to define the problem statements, and make them public, inviting applications from researchers, academia, and organisations to address them. The lab will then provide select applicants with free access to quantum computing hardware, simulators, and programming tools, on-demand. This will help scientists and developers to build algorithms, conduct advanced simulations, and run experiments.
Amazon Braket provides a development environment to enable users to explore and design quantum algorithms, test and troubleshoot them on simulated quantum computers, and run them on different quantum hardware technologies.
The Secretary of Meity, Ajay Sawhney, said that India has a rich legacy in science, technology, and innovation. The government believes that India’s path forward will be driven by achieving world-class scientific solutions. Enabling the scientific community with advanced technologies plays a key role in scientific advancements and learning.
An early and successful foundation in quantum computing is important to achieve leadership in this emerging field. The MeitY Quantum Computing Applications Lab is the first of its kind initiative in the world and aims to enable India’s talented researchers to explore the unchartered applications of quantum computing, and pave the way for discoveries and disruptions, another government official noted.
A core mission of MeitY is to identify and deploy technologies to promote innovation and discovery to help India advance and achieve a more sustainable future. Quantum computing has the potential to help countries leapfrog technology generations, achieve scientific leadership, and deliver answers to complex economic and social challenges. This initiative will augment India’s ongoing efforts in developing quantum computing applications, the President and CEO of the National e-Governance Division (NeGD), Abhishek Singh, explained.
The MeitY Quantum Computing Applications Lab will help government bodies and the scientific community identify problems and opportunities rapidly and test real-world challenges through experiments and prototypes in a low-risk environment. Outcomes from these experiments will help researchers evolve problem statements, proofs-of-concept, and prototypes that will lead to the development of new applications, models, and frameworks in quantum computing.
For almost three quarters of 2020, the world was battling a pandemic of a magnitude that has never been witnessed in the history of humankind. Not only individual citizens, but large organisations and governments were caught off guard.
Apart from being surrounded by the threat of getting infected by the virus, citizens’ liberty to move freely in the community was completely lost due to national lockdowns and social distancing measures. There was a colossal drop in the volume of domestic and international air travel, starting in the first months and continuing to the present.
Distressed and perturbed by this captivity and the fast-changing – and sometimes contradictory movement restrictions – got Mohit Sagar, founder and CEO of Access Anywhere, thinking how he could address this problem. He envisioned a solution that would empower citizens to take responsibility for their wellbeing in their own hands.
Taking further steps to convert his vision into reality, Mohit Sagar partnered with industry leaders Microsoft, SAS and Confluent to create a cloud-based solution that gives people real-time risk assessment of their health: Liberty and Passage.
Liberty and Passage is a total outbreak management system application that offers users the ability to continue routine activities like going to work and socialising with friends without compromising their own or the health of those around them.
Mohit acknowledged that the application is based on a give and take relationship where the user gets the gift of liberty by willingly giving up personal health-related information to the app’s database. But significantly, in the current environment of scepticism, he highlighted something which is incredibly unique to this app and makes it more trustworthy – all information received from the user is anonymised at the source.
Mohit was firm in maintaining the privacy of the app’s users and ensuring that their information is secure is a non-negotiable for the team.
Taking about the structure of the app, Mohit shared that the app has three main pillars Liberty Open, Liberty Corporate and Liberty Passage.
Liberty Open in for individual citizens to help them monitor and manage personal risk.
Liberty Corporate offers corporate leadership an opportunity to share the government’s burden by taking the responsibility of their employees’ health. It is designed with the flexibility to be compatible with an organization’s existing infrastructure to check the COVID-19 spread.
Liberty Passage is a solution for travellers and the travel industry that can offer real-time alerts against infections, an immunity passport of sorts for travellers and assistance in immigration processing.
Elaborating on how this app stands out against the plethora of track and trace apps losing trust amongst citizens all around the world, Mohit shared that they are helping citizens retain their freedom during the pandemic by having a very transparent relationship with them. Mohit said “We are not here to police. We anonymise all information at source and make sure that our users are in control of what they want to do.”
He added, “We are not competing with governments but complementing what they are doing.”
About the app hitting the marketing and be available to the users, Mohit shared that they have successfully finished few rounds of Proof of Concept (PoC) with the Vagabond Club, Singapore at two of their locations while a third is underway. With the current success, Mohit is confident that they will be able to make the app available in the market by February 2021.
“Keeping our hotel operating during the pandemic has meant we have had to put in place measures to ensure the safety of our staff and that of our guests that stay here. Liberty Corporate has given us the added confidence and assurance, through its health logs, location software, data insights and risk notifications, that we are doing our utmost to prevent transmission in our hotel.”
Ms Harpreet Bedi, CEO and General Counsel at The Garcha Group
Mohit reiterated, in light of the still increasing number of infections, the discovery of new strains and the absence of an effective cure, the pandemic is here to stay. Their objective is to empower citizens and assist governments in making sure that an individual’s ability to move and mingle freely – the very essence of social beings – is not compromised by any this pandemic nor any future ones.