We are creating some awesome events for you. Kindly bear with us.

AI-Assisted Teleconsultation to be Rolled Out in The Philippines

Image credit: Courtesy: pixabay.com

While public hospital doctors and nurses are highly proficient in the country, public healthcare in the Philippines has significant drawbacks. Despite having achieved universal healthcare, the Philippines still struggles with unequal access to medical care, especially in the telemedicine sector. A study indicated, as of 2019, the doctor-to-patient ratio in the Philippines was 1:33,000 – significantly worse than the global average of 1:6,600.

The advent of the COVID-19 pandemic definitely overwhelmed the country’s healthcare system with the deluge of patients suffering from Covid-19 confined at many hospitals and other medical facilities. However, it also forced those with other ailments to take a back seat, particularly in terms of face-to-face consultationS with their doctors at hospitals or even clinics, for fear of contracting the disease.

A Philippine leading international provider of telemedicine is integrating artificial intelligence (AI) into its telemedicine platform and is seeing a lot of success. The local platform saw its number of consultations jump to at least 500 calls per day this year from 100 calls per day in 2019, leading to a total patient base of 1.5 million.

The chatbot-like system allows patients to self-triage and accounts for risk factors such as allergies and age. In this case, the developed AI device helps determine whether a patient should have a teleconsultation, or go to a clinic, or to an emergency room. The process goes by first, inserting information on the patient’s symptoms in the platform; then, it goes through a question-and-answer phase to gather more data and ultimately, a recommendation would be provided by the AI.

Powered by machine learning, the symptom checker has already been integrated in Switzerland, where the company was founded. By the end of this year, it will be rolled out in stages in the Philippines. The company aims to extend its partnerships, increase its network of healthcare experts and provide patients with various touchpoints for easier access for patients – be it over the phone, social media, website or its upcoming mobile app.

This telemedicine company uses a medical co-management strategy in these consultations, in which experts from several specialisations consult on a single case. An internist, for example, may treat a paediatric case in order to gain a better understanding of and solution for a patient’s condition, contributing to the provider’s high treatment rate. Doctors undergo a minimum of 80 hours of training on the platform’s tools and methodology.

Communication between doctor-patient for purposes of medical consultation during extraordinary times or in cases where distance hinders or prevents them from doing so, by using a digital device like the computer would help to achieve the objective and thus, this defines telehealth.

With AI’s expanding use in telemedicine, doctors will be able to easily analyse, screen, and diagnose various illnesses from afar. When remote checking and AI are combined, good progress can be made with less specialised labour. This is because AI has the potential to reduce hospital wait times and other processing inconveniences.

The demand for smart healthcare, which includes telehealth and telemedicine, is increasing globally. From the distribution of electronic medical cards to personal consultations, telehealth is one of the newest industries to use AI extensively. As the field of telemedicine and telehealth evolves with increasing adoption, the role of AI in telemedicine, too, will grow substantially.

Telemedicine is practically the country’s healthcare sector’s future, and the Philippines government will need to consider it as a key component of universal health coverage. As there are not enough doctors in the country, utilising technology to distribute medicine is necessary for the country’s healthcare sector to improve. As telehealth continues to evolve, in the not-so-distant future people would soon be hearing “the robot will see you now.”


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend