February 23, 2024

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AI, Innovation to Improve Public Service in Indonesia

President Jokowi stressed the need for constant innovation for ministries, agencies and regional governments to speed up services. Rising public expectations will be challenging to achieve without creative problem-solving.

Abdullah Azwar Anas, Minister of Administrative and Bureaucratic Reform (PANRB) said that new ideas are essential to enhancing the standard of government services. However, Anas emphasised that creating a new application for every breakthrough is unnecessary. Since there are presently over 27,000 applications for various public services from several government organisations, they have already been developed.

“It’s encouraging to see the government adopting new approaches to delivering services to make life easier for its constituents. But a new app development effort is not mandatory. No longer is there a ‘one invention, one use’,” he said when inaugurating the 2023 Public Service Innovation Competition (KIPP) Launch.

According to Anas, innovation should simplify people’s lives, not make them more difficult. Minister Anas has stated that integration and interoperability are essential in the future. Both are following the plans of the SPBE Electronic-Based Government System, as directed by President Joko Widodo. Single sign-on at digital public service malls (MPP) is a step towards simplifying all kinds of processes.

“In other words, gone are the days when locals seeking service A first downloaded app A, then manually created account A by entering extensive personal information. Accessing Service B requires using Application B; if you don’t already have a Service B account, you must make one and enter your information again. As well as the others. The populace is in disarray with thousands of service applications today,” he noted.

Furthermore, the government has carried out a digital transformation of public services using artificial intelligence to give convenient services to the community (AI). Diah Natalisa, Deputy for Public Services at the Ministry of Apparatus Empowerment and Bureaucratic Reform (PANRB), has emphasised the importance of digital services and how they improve the efficiency and accessibility of government programmes.

Diah explained that the Indonesian National Artificial Intelligence Strategy 2020-2045 has already been formed. It identifies five priority sectors with promising prospects for AI’s advancement, application, and exploitation. Artificial intelligence innovations are first used in the healthcare industry to improve response times, increase patient numbers served, and lower overall healthcare costs.

Patients can allegedly access medical care via telemedicine without physically going to a clinic or doctor’s office. In addition, there are various ways to employ AI in the realm of bureaucratic reform, such as creating ChatBots that can provide 24-hour, two-way dialogue with the general public.

Meanwhile, Diah argued that the potential for the future growth of artificial intelligence would lead to precision learning in education. Learners’ routine actions are considered with their mental and emotional faculties and physical abilities.

Then, artificial intelligence can be applied to satellite photos in food security to determine which locations have access to electricity and which do not. It’s been theorised that this hypothetical can also be used to catalogue the crops cultivated in a particular region and forecast the yield of each crop.

AI will also help the future of transportation and intelligent urban planning. Diah presented the example of using AI for smart traffic management solutions to guarantee locals’ safe and efficient movement from one place to another.

The Ministry of Administrative and Bureaucratic Reform is developing the Public Service Portal. The portal system’s AI will be optimised to predict and fulfil each user’s needs based on their unique traits.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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