EXCLUSIVE: David Graham, Chief Innovation Officer, City of Carlsbad, on digital management tools as key for smart cities amid COVID-19
David Graham, Chief Innovation Officer, City of Carlsbad, discusses how the city utilised digital collaboration and data management tools in mitigating the effects of the pandemic.
Indrek Onnik, the Global Affairs Director of the Government CIO Office of Estonia, discusses how data analytics and AI improved public services amid the pandemic.
EXCLUSIVE: Malcolm Koh, Zendesk, on the role of AI and Intelligent Automation on customer engagement amid COVID-19
Malcolm Koh, Customer Experience Strategist, APAC for Zendesk, discusses how AI and IA impacts customer experience programmes amid the pandemic.
EXCLUSIVE: Dr Enrico Paringit on applying emerging technologies and R&D to government services amid COVID-19
Dr Enrico Paringit, Executive Director, Philippine Council for Industry, Energy, and Emerging Technology, R&D, discusses how they use technology to administer public services amid COVID-19.
Insights from Howie Sim, Vice President, Healthcare & Transport Client Service Unit, NCS on the importance of tech-driven responses during critical events.