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Automation and Digitalisation to Improve Travel Experience at Philippine International Airports

The Philippines Bureau of Immigration (BI) is looking to modernise and automate immigration-related transactions at their international airports early next year. To improve passenger service, the bureau intends to modernise and automate all immigration-related transactions by January 2023, beginning with tourist visa extensions, online visa waiver applications and e-payments.

The bureau finalised the strategy over three days in Manila. Commissioner Norman Tansingco, along with Officer-In-Charge Deputy Commissioners Ronaldo Ledesma and Rogelio Gevero Jr., led the planning activity with key BI officials. During the event, the heads of the various divisions presented the status and evaluation of their current programmes, activities, and projects (PAPs) and proposed PAPs for the next three years.

“These are exciting times for the bureau, as we are driven to implement numerous changes to improve the quality of service we deliver. Strategic planning would allow us to lay down what to expect from the bureau in the next few years,” Tansingco said.

Moreover, the BI chief highlighted the critical focus areas of his administration — anti-corruption, digital transformation, national security, rightsizing, and employee empowerment. “Upon my assumption, the marching orders of (Justice) Secretary (Jesus Crispin) Remulla was to focus on anti-corruption and modernisation. However, I also see a need to strengthen the role of immigration on national security, follow the president’s direction in maximising the personnel complement of the bureau, and improve the welfare of our employees.”

The Philippines’ digital transformation efforts continue to accelerate in the travel sector. Previously, the Philippines introduced E-travel, a contact tracking platform that replaces the One Health Pass and e-Arrival card. The platform aims to collect arrival information and a health declaration checklist for inbound travellers.

The new system is simple; arriving travellers can sign up with personal profiles, travel information, and health declarations. After completing this step, the user will be given a personalised QR code. This service is free, but visitors must sign up at least three days before arriving in the Philippines.

The new service has combined interconnection, data-sharing, and synergy of all the many departments that were divided into several silos into a single system. Meanwhile, the DICT’s Office of the Undersecretary for E-Government (OUEG) signed a Memorandum of Understanding (MoU) with partner government entities to promote a unified government approach to E-Governance.

The DICT hopes to improve data standards and governance through its efforts to digitally transform government processes and agencies, allowing for data harmonisation and coordination across the government. The effort includes developing, deploying, and integrating systems for Department flagship programmes such as ELGU, E-Government Applications (EGovApp), E-Govpay, E-Travel, and E-Cloud.

The Memorandum of Understanding establishes the partner organisations as crucial players in pursuing digital transformation and e-governance since harmony is the foundation of clarity. As a result, the goals of these initiatives are twofold: to build an ICT-enabled government and to enable its development.

Furthermore, a multinational technology company will provide free professional training to Filipinos through the Career Certificates Scholarship Programme. The DICT currently offers this programme through the ICT Literacy and Competency Development Bureau (ILCDB).

Thanks to this career certificate programme, appropriate skill development and tooling are now easier to obtain. The agency encourages Filipinos to apply for the scholarship and take advantage of the free professional training provided by one of the world’s largest software companies.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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