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Businesses in Singapore continue their transformation journey despite pandemic

Despite COVID-19, 15,300 businesses in Singapore continued with projects to raise productivity, enhance innovation and pursue internationalisation in a challenging 2020, with support from Enterprise Singapore (ESG).

The businesses are mainly from the retail, wholesale trade, manufacturing, food services and professional services sectors. Their efforts are expected to raise S$18.4 billion in value-add and 22,200 jobs for the Singapore economy in the next few years according to ESG.

Enterprise Singapore also increased its support to help companies access financing and accelerate digitalisation as means to sustain their businesses, amid the pandemic.

Enterprise Singapore released the following transformation statistics in a recent release showing how companies have went from strength to strength in their transformation despite this difficult period.

Productivity
14,800 businesses embarked on productivity improvements and capability upgrading projects in 2020 – a 78% increase over 2019. These projects were aligned to the transformation strategies outlined in the various Industry Transformation Maps, covering capabilities such as automation, process & workflow redesign and digitalisation,
and branding & marketing.

Innovation
600 businesses undertook innovation projects, which was comparable to 2019. They embarked on these projects to develop new products and solutions to capture COVID-induced opportunities or build up their innovation capabilities to enhance their longer-term competitiveness.

Internationalisation
Internationalisation activities among Singapore enterprises slowed down in 2020 due to global travel restrictions. Nonetheless, 1,600 enterprises (38% lower than in 2019) continued to pursue internationalisation in different forms, reflecting their sustained interest and agility to adapt and capture overseas opportunities. China and Southeast Asia remained the top markets of interest.

To further help enterprises, including startups, broaden their innovation ventures beyond Singapore, ESG expanded the Global Innovation Alliance (GIA) network to Manila and Shenzhen last year. The GIA network currently spans across 15 cities in 11 markets.

Leadership Transformation
Beyond projects, enterprises also embarked on transformation at the leadership-level. In 2020, 38 enterprises embarked on the Enterprise Leadership for Transformation programme. In addition, 7 enterprises from across agritech, healthcare, urban solutions and supply chain have been onboarded to the third run of the Scale-up SG programme. These programmes aim to accelerate their growth trajectory towards becoming regional
and global champions.

Startup and innovation ecosystem continued to remain resilient and vibrant in 2020
2,100 startups benefitted from the Startup SG programmes and assistance from partners, who provided mentorship, incubation and collaboration opportunities as well as funding support. Enterprises and startups also continued to test their solutions with demand drivers through open innovation challenges and international co-innovation programmes such as the EUREKA GlobalStars-Singapore co-innovation call.

COVID-19 support measures eased financing needs and accelerated digitalisation
On top of working with enterprises on business transformation, ESG worked with partners to help more enterprises get access to financing as well as pivot to digital modes of working and conducting business, amid the pandemic:

a. Enhanced the support levels and worked with financial institutions to approve S$18 billion worth of loans for 21,000 enterprises, with ESG sharing a higher loan default risk under the enhanced loan schemes. 87% of the recipients were micro and small enterprises, largely from the wholesale trade, construction, manufacturing, professional services and retail sectors.

b. Assisted 23,500 enterprises to upgrade, digitalise and achieve business continuity amid the pandemic, with majority tapping the six COVID-related digital tools and solutions that were newly introduced under the Productivity Solutions Grant (PSG).

c. Supported 3,600 retailers and 19,000 F&B establishments to build digital capabilities and sell online via the e commerce and food delivery booster packages.

Outlook and Priorities for 2021
ESG said they were heartened to see businesses pressing on with transformation efforts to better compete and capture new opportunities moving forward, despite the challenges of COVID-19.

They also said they are committed to supporting more enterprises to continue in these efforts in 2021 with a focus on building new business capabilities, supporting internationalisation in a hybrid manner, as well as leveraging innovation as an enabler to move up the value chain and pivot to new business models so that they can compete more effectively globally.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.