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Connected Government: Singapore mobilising citizens in contact tracing efforts

Singapore Government has launched a contact-tracing smartphone app to enable the relevant authorities to identify and trace those who have been in contact with people who have been infected with COVID-19 as part of a nationwide effort to fight the spread of the disease.

The Government Technology Agency of Singapore (GovTech) in collaboration with the Ministry of Health (MOH) announced the launch of a mobile app called TraceTogether, to help the government with the current contact tracing efforts in order to fight the spread of the coronavirus.

Since the Coronavirus outbreak, the Singapore Government have worked tirelessly to ensure that the infected are isolated, contained and all contacts they may have made in recent days prior to and during infection are track and traced.

The Ministry of Health is overall in charge of contact tracing operations in Singapore and the police are called in to help in some cases. Where the details of activity or movements of a patient are incomplete or further verification is required, the police will come then support MOH in these investigative circumstances. Sometimes details are not easy to recall when the patient is very unwell and have difficulty remembering all previous activity.

App will help the contact tracing process

This is where the app can help with the contact tracing process and enables contact tracers to inform TraceTogether users who are close contacts of COVID-19 cases more quickly. This enables users to take the necessary action sooner, such as monitoring their own health closely for signs of flu-like symptoms.

The Government have outlined 3 ways that the app will help:

If someone has had close contact with a COVID-19 case, TraceTogether helps contact tracers call potentially infected cases more quickly.

Being contacted earlier allows to better protect those that have been exposed to the virus and helps reduce the spread of COVID-19.

TraceTogether makes it faster to complete contact tracing on a national level. When more people use the app, it will be able to provide a more detailed landscape and enable the government to protect citizens better.

TraceTogether works by exchanging short-distance Bluetooth signals between phones to detect other  TraceTogether users in close proximity. Records are stored locally on each user’s phone. If a user is interviewed by MOH as part of the contact tracing efforts, they can consent to their TraceTogether data being sent to MOH.

App respects Data Privacy 

TraceTogether does not access a user’s personal details or contacts from their phone. It uses Bluetooth data only to establish a contact and does not store information about where the contact happened. The data is not uploaded to the government. All data collected is stored locally on their phone and is encrypted.

If a person is confirmed to have COVID-19, the government will then ask them to upload the data to help contact tracing of their close contacts.

Using Technology to connect with and empower citizens

The COVID-19 spread in Singapore has allowed both the government and app developers to harness technology as part of the response. This shows how government and citizen interaction can help beat this virus more efficiently and effectively if people get involved. It is also another way of bringing the nation together to work collectively to protect its people and country.

It also highlights one of the many ways the government is using technology to connect with its citizens digitally and empowering them to beat this virus together.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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