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The Cyber Security Agency of Singapore (CSA) released the key findings of the Cybersecurity Public Awareness Survey 2019 today. The survey polled 1,000 respondents between 17 and 23 December 2019.
This survey has been conducted annually since 2016, and measures public awareness and adoption of cyber hygiene practices, as well as attitudes towards cyber incidents.
The survey revealed that there were high levels of concern for cyber incidents. Most respondents also agreed that everyone has a role to play in ensuring cybersecurity. However, there continued to be room for improvement in respondents’ cyber hygiene.
The majority did not install security applications in their devices despite knowing the risks. Many respondents continued to think that cyber incidents would not happen to them. In addition, respondents faced difficulty in identifying phishing emails.
The key findings are as follows:
Difficulty in identifying phishing emails
The 2019 survey made a deeper dive to understand respondents’ awareness of phishing, as it remains a popular way for attackers to target their victims. Although two-thirds of the respondents (66%) said that they knew what phishing was, only four percent could identify all the phishing emails correctly.
Marginal increase in Two-Factor Authentication (2FA) adoption rate for online accounts
Overall, the proportion of respondents who activated 2FA for some or all of their online accounts increased from 80% in 2018 to 83% in 2019.
More respondents knew how to use security apps but less than half installed them
The proportion of respondents who used their mobile devices for online transactions has continued to increase to 80% in 2019, up from 73% in 2018.
However, the proportion of respondents who installed security applications in their mobile devices saw only a slight increase from 45% in 2018 to 47% in 2019 This is despite the fact that majority of the respondents (85%) acknowledged the risks of not installing security applications.
Respondents believe that cyber incidents would not happen to them
The survey also studied the prevalence of cyber incidents and respondents’ attitudes and behaviours towards them. About a quarter of the respondents said that they had been a victim of at least one cyber incident in the past 12 months.
When asked about the actions they took, 68% of respondents said that they changed their passwords, 46% reported the incident to the relevant organisation, 30% installed an anti-virus software, while eight percent of the respondents did not take any action.
However, most continued to believe that such incidents would not happen to them. For instance, while 78% of the respondents were concerned about falling victim to an online scam or fraud, only 27% felt that there was a likelihood that this would happen to them
Cybersecurity is everyone’s responsibility
Similar to previous years’ findings, the majority of respondents (78%) agreed that all Singaporeans have a role to play in cybersecurity,
Mr David Koh, Commissioner of Cybersecurity and Chief Executive, CSA, said “With our increasing reliance on technology, especially amid the COVID-19 pandemic, opportunistic cyber criminals now have a bigger hunting ground. It is important for us to shake off the ‘it will not happen to me’ mindset, stay vigilant, and take steps to protect ourselves online so that we do not become the next victim.”
The insights gathered from the survey highlight CSA’s efforts to raise cybersecurity awareness and promote the adoption of cybersecurity measures.
CSA will also launch a Safer Cyberspace Masterplan later this year, which lays out a blueprint to better protect Singaporeans and businesses in the digital domain.


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The development of telehealth has revolutionised the healthcare system by facilitating the remote delivery of medical services and expanding access to care. In Singapore, telehealth has received a great deal of attention and recognition as a vital instrument for enhancing community care services.
The Ministry of Health (MOH) has been actively supporting and implementing telehealth initiatives, recognising the need for additional resources and efforts to make these changes a reality.
Ong Ye Kung, Minister for Health, stated at the AIC’s Community Care Work Plan Seminar that recruitment and retention of healthcare professionals is one of the greatest challenges facing the community care sector.
“The high-touch nature of the sector limits the extent to which digitalisation and productivity improvements can address the increasing demand,” Minister Ong said. To address this concern, the MOH is committed to providing funding support through the community care salary enhancement exercise, thereby ensuring that healthcare professionals receive competitive salaries.
Additionally, the Agency for Integrated Care (AIC) is actively engaged in sectoral job redesign initiatives, transforming the workforce through improved task allocation, and increasing manpower across support care, nursing, and therapy.
Consistency of financial support is crucial in attaining care coordination across settings. To facilitate seamless access to healthcare financing, two initiatives have been implemented. Subvented home medical and nursing providers will be able to submit MediSave claims for homebound patients eligible for subsidies but unable to visit polyclinics or hospitals due to limited mobility beginning on 1 October 2023.
This modification allows patients to access MediSave for home medical and nursing care. In addition, the financial support for telehealth services will be gradually increased. From 1 July 2023, subsidies and MediSave will be available for teleconsultations for chronic disease management.
The community care sector requires additional resources to address diverse requirements, including recruitment of personnel, expansion of the work scope, promotion of volunteerism, and integrated services.
Additionally, the advent of digitalisation has made it possible to build the infrastructure and obtain the resources required for the successful implementation of telehealth.
It also provides the infrastructure and technologies essential for effective telehealth adoption; and assists healthcare practitioners in providing remote therapy, reaching patients in remote locations, and improving access to healthcare services while maintaining patient privacy and security.
For seamless communication between healthcare providers and patients, robust and dependable digital infrastructure, such as high-speed internet connectivity and mobile networks, is required. These digital networks’ availability enables real-time audio and video consultations, data interchange, and remote monitoring.
Likewise, digitalisation allows for the production and maintenance of electronic health records (EHR), which hold medical information about patients in a digital format. EHRs make it easier for healthcare practitioners to share medical history, test results, and other relevant data, providing continuity of treatment in telehealth settings.
Wearable sensors, remote monitoring equipment, and home monitoring kits collect and send health data from patients to healthcare providers. This data digitisation enables healthcare providers to remotely monitor patients’ vital signs, track symptoms, and spot potential health risks.
Telehealth-specific digital platforms and applications provide secure and convenient communication between healthcare providers and patients. Video consultations, chat systems, appointment scheduling, and connectivity with EHR systems are common elements of these platforms.
Further, the importance of data security and patient privacy in telehealth is highlighted by digitalisation. To protect patient information in telehealth transactions, robust cybersecurity safeguards, encryption procedures, and adherence to data protection rules are required.
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Australia and Singapore have begun conversations regarding potential areas of collaboration in green and digital shipping, hence, a Singapore-Australia Green and Digital Shipping Corridor will be established by the end of 2025.
This development is consistent with the Green Shipping Cooperation initiative outlined in the Singapore-Australia Green Economy Agreement, which was signed in October 2022 by Singapore’s Minister for Trade and Industry, Gan Kim Yong, and Australia’s Minister for Trade and Tourism, Don Farrell.
This collaboration is being led by Australia’s Department of Infrastructure, Transport, Regional Development, Communications, and the Arts (DITRDCA) and Singapore’s Maritime and Port Authority (MPA), a Statutory Board under Singapore’s Ministry of Transport (MOT).
These agencies are collaborating closely with port operators, appropriate governments, and marine and energy value chain players on both sides of the Atlantic to galvanise action to decarbonise and digitise the shipping industry. DITRDCA and MPA intend to begin by identifying areas of common interest and partnership to minimise carbon emissions in the maritime industry through coordinated initiatives.
This includes developing low- and zero-carbon fuel supply chains, as well as greening port services and shipping operations to speed the development and adoption of green marine fuel sources. Collaboration would also entail the discovery of digital shipping solutions to promote effective port calls and the flow of products, as well as paperless handling between the ports of Australia and Singapore, all of which would assure system interoperability.
Given Australia and Singapore’s extensive cross-border trade, this collaboration is an important step towards determining how both partners can take a worldwide leadership position in streamlining their shipping routes to test and trial green and digital solutions. This highlights the critical role of international cooperation in decarbonising shipping and the maritime economy.
Collaboration supports environmental sustainability by embracing green shipping practices such as using cleaner fuels, optimising routes, and decreasing emissions, lessening the industry’s impact on climate change and maritime ecosystems.
Digital technology provides for more efficient fleet management, route optimisation, and real-time monitoring, leading to fuel savings, lower operational expenses, and increased profitability for shipping businesses.
Digital solutions improve overall efficiency in areas such as logistics, supply chain management, and cargo handling by streamlining operations, automating procedures, and enabling data-driven decision-making.
Collaboration in digital and green shipping makes it possible to use advanced safety measures like remote monitoring systems, predictive maintenance, and better cybersecurity procedures to protect assets, crew, and cargo.
Acting Prime Minister Lawrence Wong said that Singapore and Australia are very important in making the area a place of stability and growth. To stop international rules from falling apart and regional blocs from forming, it is important to keep and improve multilateralism.
He also said that both countries can keep a rules-based system by taking an active role in making global digital trading rules and norms for international trade.
Australia and Singapore have a lot of strategic trust in each other, so their projects can be used as models for wider regional cooperation. By making deals about the digital and green economies and setting new rules for trade in these areas, they can go beyond bilateral agreements and help the whole region.
The collaboration helps bring about stability and growth, which is good for Asia’s future. Singapore and Australia can help keep the region stable and growing while staying true to their shared values and interests if they work together and take an active role.
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Singapore’s Minister for Communications and Information, Josephine Teo, unveiled Singapore’s Digital Connectivity Blueprint (DCB), which establishes the orientation for Singapore’s digital connectivity’s next frontier.
Singapore’s Infocomm Media Development Authority (IMDA) partnered with a cloud computing company to launch a Joint Innovation Centre (JIC), a first-of-its-kind in Southeast Asia and appointed 18 high-potential tech professionals as SG Digital Leaders under the SG Digital Leadership Accelerator.
The Blueprint was created in collaboration with the Advisory Panel on Digital Infrastructure, which is co-chaired by Dr Janil Puthucheary, Singapore’s Senior Minister of State, Ministry of Communications and Information, and other industry partners. It outlines strategic priorities and moves into new frontiers to stay ahead of the curve.
Reports cited that Singapore will continue to invest ahead of demand and plan holistically for the whole digital infrastructure stack, including hard infrastructure, physical-digital infrastructure, and soft infrastructure, to guarantee that the digital infrastructure is future-ready.
The nation is committed to staying ahead of the competition by expanding digital connectivity to provide better lifestyles and new opportunities for people and businesses. Hence, Singapore will increase its focus on the following strategic priorities:
- Provide enough capacity for underwater cable landings to double in the next ten years.
- Within the next five years, build seamless end-to-end 10 Gbps domestic connectivity.
- Ensure digital infrastructure has world-class resilience and security.
- Create a roadmap for the expansion of new Green Data Centres and push the sustainability envelope.
- Increase the use of the Singapore Digital Utility Stack to broaden the benefits of smooth digital transactions.
Also, Singapore will make movements in more fledgling and frontier areas to capitalise on future opportunities:
- Push for a Quantum-safe Singapore within the next ten years.
- Lay the groundwork for widespread autonomy.
- “Green software” to reduce heightened computing by establishing a nascent ecosystem for sustainable software.
- Use Low Earth Orbit satellite services to enable creative solutions in critical industries.
The Blueprint lays a solid foundation for Singapore to achieve better opportunities, stronger trust, and empowered communities.
In addition, Tan Kiat How, Singapore’s Senior Minister of State, Ministry of Communications and Information, met with the 18 Singaporeans designated as SG Digital Leaders from 16 companies. This is part of IMDA’s initiatives to develop Singaporean leaders in the ICT ecosystem for leadership roles in the digital economy.
The SG Digital Leaders are founders of high-growth tech start-ups, executives at large corporations (MNCs), and inventors creating world-changing technology. These executives come from a variety of backgrounds, lead regional teams, and have experience in Artificial Intelligence (AI), Machine Learning (ML), data, software, and engineering.
The JIC will provide exclusive access to the latest tech showcases and demonstrations, innovation methodology for successful adoption and deployment, and workshops for design thinking, among other things, to inspire corporates and public sector organisations to accelerate industry innovation and support the growth of promising start-ups.
Modern digital infrastructure is critical to Singapore’s growth and prosperity. Businesses and consumers may access information and services more easily with improved connections, boosting innovation and economic competitiveness.
Process automation and digitalisation increase efficiency and production while decreasing expenses while smart city solutions improve resource management and overall quality of life. A well-developed digital infrastructure ecosystem attracts investments and encourages digital economy growth.
Data-driven decision-making gives policymakers more authority. Singapore’s emphasis on contemporary digital infrastructure positions it as a digital age global leader prepared for long-term growth and development.
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Researchers from Singapore General Hospital (SGH), A*STAR’s Genome Institute of Singapore (GIS), and Duke-NUS Medical School have used artificial intelligence (AI) to speed up the identification of vital biomarkers that can identify patients with chronic myeloid leukaemia (CML) at diagnosis who will not respond to standard therapy.
These patients may be eligible for a life-saving bone marrow transplant in the early stages of the illness with this favourable prognosis.
A genetic mutation that causes a tyrosine kinase enzyme to turn on permanently causes CML, a specific type of blood cancer. In the bone marrow, a blood stem cell experiences a mutation that transforms it into an aggressive leukaemic cell that eventually takes over the creation of healthy blood.
Tyrosine kinase inhibitors (TKI), which turn off the tyrosine kinase that the genetic mutation switched on as a result, are the standard treatment for CML. But not everyone reacts the same way to these medications. Some individuals respond very well to the point that their life expectancy would be regarded as typical, at the other end of the range.
Besides, some individuals do not respond at all, and their sickness develops into a severe condition known as a blast crisis that is resistant to all sorts of conventional therapy.
Finding out if a patient is resistant to TKI therapy earlier could make the difference between survival or early death because the only cure for blast crisis is a bone marrow transplant, which would be most successful when carried out during the early stages of the disease.
“Our work indicates that it will be possible to detect patients destined to undergo blast crisis when they first see their haematologist,” said the study’s senior author and associate professor, Ong Sin Tiong of Duke-NUS’ Cancer & Stem Cell Biology (CSCB) Programme.
He added this may save lives since bone marrow transplants for these patients are most effective during the early stages of CML.
Researchers made an “atlas” of cells by taking samples of bone marrow from six healthy people and 23 people with CML before they were treated. The map let them see the different types of cells in each sample and how many of each type there were. Researchers did RNA sequencing on a single cell and used machine-learning methods to figure out which genes and molecular processes were on and off in each cell.
The work found eight statistically important things about the bone marrow cells before treatment. These things were linked to either sensitivity to treatment with a tyrosine kinase inhibitor or strong resistance to it.
Patients were more likely to react well to treatment if their bone marrow samples showed a stronger tendency toward premature red blood cells and a certain type of “natural killer cell” that kills tumours. As the number of these cells in the bone marrow changed, so did the way the patient responded to treatment.
The study could lead to drug targets that could help people with chronic myeloid leukaemia avoid or delay treatment resistance and blast crisis.
Associate Professor Charles Chuah from Duke-NUS’s CSCB Programme, who is also a Senior Consultant at the Department of Haematology at SGH and National Cancer Centre Singapore (NCCS), cited that the results of treating chronic myeloid leukaemia have gotten much better over the years and that patients now have many options. Knowing which treatment works best for each patient will improve these results even more, and they are excited about the chance of doing so.
The team hopes to use the results to make a test that can be used regularly in hospitals to predict how well a treatment will work.
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The prospective economic, social, and technological benefits of transforming Singapore into an open and trustworthy global artificial intelligence (AI) hub are substantial. It can place the nation at the vanguard of AI innovation and enable it to shape the future of this transformative technology.
The Ministry of Communications and Information (MCI) and a major technology firm announced their intention to work together to strengthen Singapore’s AI national vision and strategy. This strategic partnership may support the adoption and development of innovative, responsible, and inclusive AI technologies to maximise opportunities arising in Singapore and the region.
Director of the Digital Economy Office at MCI, Andrea Phua, stated that they welcome the opportunity to collaborate with the tech giant as they develop their plans to support the growth of the digital economy and realise the benefits that AI brings to individuals and businesses in a safe and responsible manner.
Singapore’s technology ecosystem has access to next-generation AI infrastructure, industry-leading GPU hardware, the Vertex AI platform, and AI-managed services and tools to implement AI at scale.
The partnership will seek to::
- Accelerate the development of home-grown AI technologies: A marketplace for developers and businesses to access the best of AI solutions and foundation models, allowing them to build conversational AI, enterprise search, and other capabilities;
- Build a sustainable pipeline of talent for the future AI economy: Skill-building initiatives to strengthen AI capabilities and competencies, including possible assistance for eligible startups to leverage an open AI ecosystem;
- Supercharge the adoption of cloud AI technologies in Singapore: Development of incubators and accelerators that encourage developers, entrepreneurs, and companies to innovate with generative AI (Gen AI) technologies; and
- Root Singapore’s AI progress in Responsible AI: Possible collaboration in AI governance and Responsible AI principles implementation.
By becoming a global AI centre, Singapore can attract world-class talent, researchers, and businesses. This promotes collaboration and the exchange of knowledge, resulting in innovation and the creation of cutting-edge AI technologies.
Several industries, including healthcare, finance, transportation, and manufacturing, will be transformed by AI. By positioning itself as a global AI hub, Singapore can attract investments, foster local startups, and generate high-paying employment, thereby fostering economic growth and prosperity.
Singapore has the potential to become a centre for AI education and talent development. By providing high-quality training programmes, seminars, and research opportunities, the nation can produce a workforce with AI expertise. This can satisfy the increasing demand for AI professionals and alleviate the talent shortage in this field.
Singapore, as a global AI centre, can serve as a testing ground for AI-based solutions and applications. The nation’s well-developed infrastructure, supportive regulatory environment, and diverse population make it an ideal location for the deployment and development of AI technologies. This enables businesses to validate their products, gain real-world insights, and iterate their solutions.
Through initiatives such as the Model AI Governance Framework, Singapore has demonstrated a commitment to ethics and trust in AI. Singapore can influence and define international standards for responsible AI development and deployment if it continues to develop as a global AI hub. This contributes to the development of AI technologies that respect privacy, impartiality, and transparency.
Singapore, as an open and trusted global AI centre, has the potential to become a regional leader in AI. This can entice regional enterprises and organisations to cooperate with Singaporean partners, resulting in a thriving Southeast Asian AI ecosystem. Singapore’s AI leadership may also assist drive regional initiatives, boost information sharing, and improve the region’s overall capabilities.
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Dr Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry launched the Jobs Transformation Map (JTM) for Retail as a guiding resource to help retail companies plan and ensure that their workforce is equipped with the necessary skill sets to meet evolving business needs.
Following the release of the Retail Industry Transformation Map (ITM) 2025 in October last year, Enterprise Singapore (ESG) and Workforce Singapore (WSG) collaborated with the Ministry of Manpower to create the JTM, which was supported by SkillsFuture Singapore (SSG).
Singapore National Employers Federation (SNEF), in collaboration with the National Trades Union Congress (NTUC), has been designated as a programme partner for the Jobs Skills Integrator for Retail (JSIT-R).
The JSIT-R is a dedicated intermediary that offers retailers end-to-end solutions for workforce transformation, staff training, and job matching services. When engaging with retailers, the JSIT-R will consult the JTM.
Retail trade associations and chambers (TACs) have signed a Memorandum of Understanding (MoU) with SNEF and NTUC to demonstrate their support for the JSIT-R and the implementation of the JTM. TACs are committed to reaching out to and collaborating with over 1,100 member companies and other retailers to accelerate employment transformation for their workforce of about 94,000 employees.
To ensure that the Retail sector can continue to attract and retain talent while also creating quality jobs, a study was conducted to identify future industry trends as well as anticipate how future job roles and required skill sets must change to create new opportunities and meet evolving business needs.
Four major trends and opportunities have been identified:
- Shifts in consumer needs as a result of changes in lifestyle, preferences, and awareness;
- Emergence of new retail models (e.g., omnichannel, customer-centric retail experience, and innovative business model) that enable enhanced brand and shopping experiences;
- Using data analytics and improvements in retail technology to increase productivity and efficiency;
- Create a resilient and agile supply chain to improve inventory management and enable more fulfilling alternatives in an increasingly complicated and turbulent supply chain environment.
The JTM analysis highlighted existing work roles that are likely to change somewhat or significantly, such as sales associates and store managers. Changes such as new technology and shifting consumer needs will transform these jobs.
A fundamental recommendation in the JTM report for adapting to these trends and technology improvements is to transform the workforce through human capital development programmes that include training, job redesign, and skills-based career progression pathways.
Such efforts would allow employees to focus on more value-added work and plan their evolution, which would help the growth of businesses.
Some emerging job roles include Sustainability Specialist, Product Innovator, Customer Experience Manager, Customer Intelligence Analyst, Omni-channel Manager, Digital Marketer, Digital Transformation Manager, UI/UX Designer and Full Stack Developer.
Further, retailers can stay competitive in a continuously changing industry by utilising data analytics and developments in retail technology. It helps them to provide personalised experiences, optimise operations, and boost customer satisfaction, resulting in higher profitability and long-term success.
The utilisation of data analytics and improvements in retail technology is critical for merchants looking to increase productivity and efficiency. Retailers can obtain important insights into customer behaviour, preferences, and market trends by leveraging the power of data analytics.
This data enables them to make data-driven decisions, improve inventory management, personalise marketing efforts, and improve overall operational efficiency.
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In conjunction with the Department of Information and Communications Technology (DICT), a giant technology company will award 500 Cybersecurity Career Certificate scholarships to qualified government employees, equipping them with the necessary skill set to identify and mitigate common cybersecurity risks, threats, and vulnerabilities.
Even without prior experience, qualified government employees will be able to acquire the skills necessary for an entry-level position in cybersecurity through the 3–6-month self-paced programme.
Ivan John Uy, DICT Secretary stated that the Cybersecurity Career Certificate will help the Filipino workforce become more globally competitive. This will also empower them with the skills necessary to withstand cyber-attacks and create a safer, more secure online environment.
The DICT acknowledged the generous effort to aid the Philippines in its digital transformation voyage and anticipates additional opportunities for cooperation.
In collaboration with DICT Regional Offices, the ICT Literacy and Competency Development Bureau (ILCDB) is responsible for the evaluation, nomination, distribution, and monitoring of these accounts to qualified recipients of the Career Certificate Scholarship.
According to the International Information System Security Certification Consortium’s (ISC2) Workforce Study, there is a global shortage of 3,4 million cybersecurity professionals. Currently, there are only 202 Certified Information Systems Security Professional (CISSP)-certified cybersecurity professionals in the Philippines.
It is essential to create more opportunities for Filipinos to acquire the necessary digital skills and pursue the cybersecurity field competitively. The institution is committed to working closely with local collaborators from the public and private sectors to assist in the development of the country’s next generation of cybersecurity professionals and experts. Interested candidates can contact ILCDB via email at ilcdb@dict.gov.ph.
The Cybersecurity Certificate is a wholly online programme that equips learners with the necessary skills for an entry-level position in cybersecurity, regardless of prior experience. Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS) will be utilised.
Participants will gain knowledge regarding Programming for cybersecurity tasks, frameworks, and controls that inform security operations, utilising security information and event management (SIEM) tools for cybersecurity, detecting and responding to incidents using an intrusion detection system, and performing packet capture and analysis.
Cybersecurity education for government employees is of the utmost importance. Local, regional, and national government institutions handle and store a vast quantity of sensitive and confidential information.
This includes citizen data, national security secrets, financial records, and systems vital to the nation’s infrastructure. Without adequate cybersecurity measures, these priceless assets are susceptible to cyber threats and attacks.
Government employees play a crucial role in protecting these assets and the nation’s security. By studying cybersecurity, individuals acquire the knowledge and skills required to identify potential risks, mitigate vulnerabilities, and respond effectively to cyber incidents.
This includes being aware of the most recent cyber threats, recognising social engineering techniques, and instituting secure data handling and network access practices.
In addition, cybercriminals frequently target government employees due to the valuable information they possess. By training government personnel about cybersecurity, they become more resilient to these risks, lowering the likelihood of successful assaults and data breaches. Hence, cybersecurity expertise is necessary for effective policymaking and governance.
Government officials comprehend the implications and repercussions of cybersecurity-related decisions to create effective laws, regulations, and guidelines. Governments can improve their overall cybersecurity posture and protect critical infrastructure, essential services, and citizen data if they have personnel that is well-informed and knowledgeable about cybersecurity.