CyberSecurity Malaysia (CSM) has had a splendid fiscal year, winning many different awards including OpenGov’s Recognition of Excellence award. They have taken numerous initiatives in ensuring safe cyberspace. We spoke to Dato’ Dr Amirudin, Chief Executive Officer (CEO) of CSM to gain insight into how they have gained their traction in the tech-industry in Malaysia.
The 2018 Cybersecurity Index by ITU has named Malaysia the third most cyber secure nation in the world. CSM had a big role to play in achieving this. They have rolled out many initiatives in the past year to ensure that Malaysia’s networks are safeguarded.
Dr Amirudin highlighted that while cybersecurity tools can always be upgraded to keep up with the changing technical landscapes, they are not sufficient in protecting entire companies and networks from cybersecurity threats.
Cyber criminals these days are becoming even more devious and undetectable. They wreak havoc with catastrophic consequences for businesses. A large-sized organization in Malaysia can possibly incur an economic loss of US$22.8 million from cyberattacks. This amount is set to increase exponentially as technology continues to advance.
The best way to keep pace with the security threats from the rapid advancements of technology is to deploy modern adaptive cybersecurity solutions that are able to utilise predictive detection techniques.
Dr Amirudin highlighted that while technical cybersecurity tools can provide temporary protection from immediate and potent attacks, they are not a sustainable means of protecting entire networks from the perennially evolving cybersecurity threats.
Organisations need to be fortified from within. To do this, they have to ensure that the three main elements are impregnable. These three elements are: People, Processes and Technology.
The weakest link in the security chain is still the “people”. Insider threats account for nearly 84% of cybersecurity breaches in organisations. Studies have shown that people underestimate the rate at which technology evolves, causing them to have the false belief that they are already resilient to cyberattacks.
This is one of the reasons why Cyber Security Malaysia came up with the CyberSAFE programme. This is an awareness, programme aiming to raise awareness about the technical issues that internet users face. The programme aims to reach out to people of all walks of life including, school children, adults, working adults and even teachers.
The programme has had a stellar success rate especially when it comes to reaching out to children as they are the most vulnerable to cyberattacks. Courses have been conducted to educate both children as well as their school teachers to ensure that they are not only aware but have knowledge of how to react when faced with a cyberattack. Over 230 100 students have attended the CyberSAFE programme.
Despite their incredible penetration rate, CSM is continuing to look for ways to make the programme more holistic. The programme is conducted in many different ways and through many different platforms to capture interest and make it more attractive.
Since the CyberSAFE programme is a preventive measure aimed at protecting digital citizens from cyberattacks, it has to be interesting and engaging so that people retain the message of what has been taught. CSM is, therefore, working on ways that they can achieve this retention rate.
The Northern Territory Government has awarded a $64.4 million tender for the Client Management Systems Alignment program, known as the Care System, to improve the care and protection of children in the state.
The Care System will enable different and necessary government agencies such as Police, Territory Families, Housing and Communities, Health, Education and Attorney General to access the same information, create the one case file and share critical information to best manage each child’s specific case.
The region’s Minister for Territory Families and Urban Housing said the new Care System will give frontline staff in child protection and youth justice the necessary tools to better protect vulnerable children.
The Minister stated, “We want to make sure all Northern Territory children have the best start in life. A total of 72% of Territory Families, Housing and Communities’ core business is recorded outside of our approved computer system which is more than 25 years old.”
A UK-based tech firm and local a Territory business IT company have been selected for the project, which will provide a modern digital tool to assist frontline workers in child protection, youth justice and service provision for the Northern Territory’s most vulnerable children. A local Territory digital company has been selected to undertake work on this project with a dedicated local team.
The Minister for Corporate and Digital Development said the IT overhaul is one of the biggest the NT has ever undertaken and will be supported by specialist IT practitioners from a range of local Territory digital businesses.
He noted that the IT firm has more than 25 years’ experience delivering information technology solutions and services in the Northern Territory, with a local team dedicated to this project.
The Care System will provide child protection and youth justice case management solution to equip the Northern Territory Government with a holistic view of the child and increase opportunities for early intervention.
The Care System will also enable frontline staff to access important information anytime and will improve the connection between non-government, private service providers, the community and the government to access and update information related to child wellbeing.
The project came about after the Royal Commission into the Detention and Protection of Children in the Northern Territory highlighted the limitations in current processes that support child protection and youth justice. In response, the Territory Government invested $64.4 million into the Care System to facilitate better information sharing and coordination.
The Minister for Territory Families and Urban Housing also noted that the creation of the Care System and the delivery of the program is all about it being based on the child. The NT government wants to make sure they are keeping up-to-date information on vulnerable families, so they can assist quickly and proactively.
The program is scheduled for completion in late 2022 and will improve the way Territory Families, Housing and Communities approaches child protection and youth justice, through a child-centric approach to systems and service delivery.
According to another article, The Department of Corporate and Digital Development (DCDD) is leading the project, formally known as the client management system alignment (CMSA) program, on behalf of Territory Families.
DCDD (then the Department of Corporate and Information Services) went looking for a new system in 2018 in response to the Royal Commission into the Protection and Detention of Children in the NT. The Royal Commission identified systemic problems with the territory’s approach to child protection and youth justice, including limitations with several underpinning systems of record.
Systems of concern included the CCIS and the integrated offender management system (IOMS), neither of which ‘talked’ each other, as well as the police real-time online management system (PROMIS). The government said it expects the new Care system to improve “information sharing and coordination to ensure we are better protecting vulnerable children”.
Malaysia and Sweden have come together to introduce the Digital Health Innovation Challenge. Launched 15 January 2021, the Innovation Challenge invites start-ups registered in Malaysia to identify solutions in solving healthcare challenges, especially related to non-communicable diseases (NCD).
The initiative is a collaboration between Team Sweden, comprising of the Embassy of Sweden, Business Sweden and a British-Swedish multinational pharmaceutical and biopharmaceutical company; and Malaysian partners Sunway iLabs, Malaysian Global Innovation & Creativity Centre (MaGIC) and Malaysia Digital Economy Corporation (MDEC).
The Innovation Challenge is aimed towards identifying solutions that can empower NCD patients and high-risk communities to proactively reduce the risk factors of these diseases by encouraging healthy living and increase accessibility, on top of introducing digital tools enabling self-care and monitoring.
Start-ups that are selected to participate will get access to incubation programmes, global innovation networks, mentorship and funding, as well as an opportunity to collaborate with the above partners to solve healthcare challenges in Malaysia.
The Swedish Trade Commissioner to Malaysia stated that the Digital Health Innovation Challenge is a great opportunity for start-ups to explore solutions from multiple angles and to work with partners to exchange knowledge and scale-up across borders.
Adding to this, the country president of the pharmaceutical and biopharmaceutical company noted that empowering patients with innovative digital health care solutions and technologies is a major part of the firm’s focus. They believe that digital health is a means of making our health systems even more patient-centric.
For this reason, they engage in various partnerships to deliver next-generation health solutions. The Digital Health Innovation Challenge will certainly galvanise digital start-ups to develop new technologies and health care solutions that would meaningfully support our health system development and public health.
The Chief Innovation Officer of the Malaysian conglomerate company and its Innovation Labs director stated that it is important that the public and private sectors come together to solve societal problems.
“I believe that this initiative is a great example of how we can accelerate market-driven healthcare innovations from talented entrepreneurs by leveraging corporate testbeds and international networks,” he remarked.
The CEO of MaGIC added that collective participation and engagement from the government is needed – by its policy and mobilisation of resources; the private sector, which carries with it a wealth of expertise and scale to make a difference; and finally, the start-ups that are built to create impact and resolve these challenges through technology and innovation.
start-ups should take the opportunity to showcase their advantageous capabilities which are agile by design, and pivot during crucial times, she added.
For MDEC, healthtech is one of the key areas that the agency is looking to grow within its tech ecosystem. The CEO od MDEC stated that the challenge plays “a crucial role” in highlighting the capabilities of Malaysian healthtech start-ups.
“It also empowers them to create technological impact within the health industry that the pandemic is accelerating. By supporting programs like the Digital Health Innovation Challenge, MDEC will further ramp up the development and improvement of Malaysia’s healthtech ecosystem as part of the ongoing efforts to realise the vision of Malaysia 5.0 and establish Malaysia as the heart of digital ASEAN,” she concluded.
Applications for the Digital Health Innovation Challenge will be open from 15 January 2021 and will continue until 15 February 2021. Applicants must register with the Digital health Innovation Challenge Application Form and submit their proposal in accordance with the terms and conditions specified.
As banking becomes more increasingly online, and with the data touchpoints on the rise, AI and ML have become an integral part of a bank’s DNA. It is a natural outcome that the more the data touchpoints, and the wider the data exposure, the greater the chances of things going wrong. Understanding this vulnerability, banks and financial institutions are keen on deploying AI/ML to keep a check on fraud incidents.
To get a better insight into how banks are adopting and adapting new technology and what is the future looking like for them, OpenGov Asia had a conversation with Dr David Hardoon, Senior Advisor for Data and Artificial Intelligence, Union Bank of Philippines.
David acknowledged that the rise in digital data points, as a result of increased online banking, has necessitated leveraging technologies like AI and ML to derive actionable insights. Additionally, more financial institutions see the benefits of adopting technology to keep fraud in check. The headway in security has encouraged them to scale it to other core functions like floor management, compliance, and regulation.
This is an almost-radical departure as historically there has been a reluctance in adopting technology among financial institutions due to unfamiliarity and the stern regulations around it. The pandemic has driven this paradigm shift, forcing organizations to think beyond their existing boundaries and comfort zones.
David noted that even the support office is catching up with the front office in terms of robustness, scalability, and capability to know when something is wrong. This is driven by the need to ensure a smooth and secure online experience for the customer.
On being asked about the notion that online malls and shopping sites are leading the way in customer experience and engagement over online banks and financial institutions, David agreed the banking industry is lagging but highlighted an important issue. The pandemic has driven people online but there is a fundamental lack of trust among customers engaging with such e-commerce sites.
“Trust is an equity financial institutions have, he opined. But it needs to be leveraged appropriately to build customer engagement online.”
Speaking about fraud and risk management in financial institutions in the post-COVID-19 era David shared that there has been a tremendous increase in the adoption of technology among banks. The strategy has been to use existing systems and adopt/adapt more sophisticated data techniques to achieve operational efficiency.
Banks are also focusing on taking the marketing mantra of hyper-personalization to compliance. David shared that data is the tool that equips banks with the ability and capacity of seeing and engaging individuals as individuals. Adding to this, he believes that such technologies can only be deployed in an institution when the top management believes in its power.
Elaborating on the future of AI/ML in fraud, David believes that the conversation is going to shift from digitizing the front office to bringing in the latest technology in the middle and back office in financial institutions. Apart from focusing on driving top-line growth, companies will need to get a better handle to know if anything wrong or irregular is happening.
David is confident that discussions around using AI/ML to manage fraud and risk will convert into action. The implementation might not be uniform across all institutions, but will it will move forward. Bigger institutions who have focused teams and resources will look to develop in-house fraud and risk management systems initially. A major reason behind it is the need to understand the complexities and difficulties associated with this process. Once they have familiarized themselves with it, they might partner with experts who champion the field.
All in all, David is an optimist who believes in the power of AI/ML, in risk and fraud management, and believes that conversations around it will get more operational.
A Malaysia-based tech firm has developed a highway monitoring system that integrates artificial intelligence (AI) and smart technology in its Smart Surveillance System (S3). Its group chief executive officer stated that the move complements the company’s ongoing effort to increase the safety rate and satisfaction level of highway users. He noted that, in line with Industrial Revolution 4.0, the company is prioritising efficient ways of working by utilising technology.
Through the implementation of S3, the level of highway efficiency will be upgraded and the safety of drivers improved. S3 enables the monitoring and detection of accidents, foreign objects, wild animals, potholes, surface cracks and ponding. The system also covers problems such as water spots, guard rail and slope failure, liquid spillage and road signage damage.
It combines technologies like AI and machine learning to provide notification to the relevant parties for further action. Since the launch of S3 on 19 August 2020, 1,303 incidents were detected in the first month alone. So far, the S3 has helped operations in carrying out immediate rectification with the real-time notifications. Fifty per cent of surface damage and highway asset damage were detected by the system and repairs were made immediately.
To improve security and safety, the company uses the Artificial Intelligence System Analytics (Aisya). By leveraging dashboard cameras and computers installed in every highway patrol car, it is able to obtain images of damage and accidents immediately.
The input is then sent over a 4G network to a cloud server to classify, identify and determine the next move. Aisya will then process, classify, analyse and come out with a digital report before notifying on-duty officers through their mobile application or websites.
Additionally, another system was developed by the firm alongside its industry partners for the purpose of highway management operation. It is called Prime and assisted the company in maintenance scheduling and digitisation.
With innovative technologies such as these, the company will escalate highway surveillance operations to ensure highway safety and user satisfaction. With the opening of new highways this year, including Sungai Besi-Ulu Kelang Elevated Highway and Damansara-Shah Alam Elevated Highway, such digital applications can only mean a better and safer drive for highway users.
Tech to improve transport
Malaysia is working to push better traffic systems via technology. OpenGov Asia previously reported that the Malaysian government partnered a US-based GPS navigation software app to implement Bluetooth beacons across the Tun Razak Exchange (TRX) highway and basement roads leading to car parks in the area.
The company will provide Bluetooth signals to improve navigation where GPS signals are limited, increase driver safety, and better visibility of real-time traffic events. Malaysia was the first in Southeast Asia to put Waze Beacons to the test.
The nation’s underground roads are an ideal test ground as they lead out to key exits, and it is expected the technology will enhance TRX’s level of services. Ensuring seamless connectivity is critical to support TRX’s status as an international financial hub.
Meanwhile, the Head of the Waze Beacons Program stated that the firm’s team is pleased to bring the Waze Beacons Program to Malaysia, the first Southeast Asian country to adopt the technology. Seamless navigation can be enjoyed in TRX when its underground roads are open to the public, but this is just the beginning and the aim is to expand into more areas nationwide across Malaysia soon.
Taking forward the learnings from a recent cyber attack impacting organisations all across the world, the Monetary Authority of Singapore (MAS) has rolled out a set of central banking rules to mitigate the technology risks in the financial sector.
The Monetary Authority of Singapore (MAS) now requires all financial institutions to assess the suppliers of their technology vendors. The updated guidelines apply to all banks, payment services firms such as GrabPay and Singtel Dash, as well as brokerage and insurance firms.
In a typical assessment, suppliers may be asked to prove that their software source code is rigorously tested and they do not use unsafe programming practices. Suppliers may also be asked to reveal their security measures and how often they monitor cyber risks.
Mr Vincent Loy, assistant managing director of technology at MAS, shared that using an external vendor which may, in turn, procure third-party tools brings significant risks to banking systems. “Unknown third-party suppliers are what MAS is most worried about… Financial institutions that do not allocate sufficient financial resources may be more open to unknown third-party suppliers,” he said.
The hacking of Texas-based SolarWinds, a leading provider of IT management software, had subjected hundreds of thousands of firms and government entities around the world to risks. SolarWinds’ IT management tools are common components in the products of many large vendors including Microsoft, FireEye and Cisco Systems.
Mr Tan Yeow Seng, the MAS chief cybersecurity officer, said financial institutions are increasingly reliant on third-party service providers as they adopt new technologies. “The revised guidelines set out MAS’ higher expectations in the areas of technology risk governance and security controls in financial institutions,” he added.
Straits Times reported that an assessment of third-party suppliers was previously not required under the MAS Technology Risk Management (TRM) guidelines, although due diligence on technology vendors was a must. The screening of component suppliers is now clearly spelt out in the revised TRM guidelines, which cover a wide range of topics to help firms fob off and recover from cyber-attacks and system failures.
Risks through the use of open application programming interface (API), a code that lets different applications talk to one another, are also addressed in the newly updated TRM rules. Banks have used APIs to automatically share foreign exchange rates, for example. This has allowed many external developers to build currency conversion apps using the data. Under the revised TRM rules, financial services firms must vet entities that access their APIs by looking at the nature of their business, cybersecurity posture, industry reputation and track record. They must also secure the development of the APIs and encrypt sensitive data transmitted to prevent leaks or hackers injecting malicious codes in the APIs.
In another key change to the TRM guidelines, the board of directors and senior management in financial institutions must vet and approve key technology and cyber-security appointments. “Organisations that do not have a good cyber-security posture usually do not have a board and senior management oversight for IT functions and key appointments,” said Mr Loy, citing findings of the central bank’s own audits.
Last revised in 2013, the TRM guidelines have been updated at a time of increased data sharing that underpins the sector’s digital transformation. The revision took in feedback from a public consultation in 2019 and other expert engagements. The guidelines elaborate on the mandatory requirements set out in the MAS TRM notice, first issued in 2013 and which carries a fine of up to $100,000 for non-compliance under the Banking Act. In the case of a continuing offence, a further fine of up to $10,000 daily may be levied.
Is happiness quantifiable? This is an age-old question that ancient philosophers have tried to answer. Even the meaning of happiness and motivation eludes an exact definition. For utilitarians, happiness is, in its rudimentary sense, the absence of pain and the existence of pleasure. For Aristotle, happiness is the highest good and is closely equated with virtue and purpose, a concept which he referred to as eudaimonia or an activity expressing virtue.
There is still no single meaning of happiness, more so now that the global economy is struggling to adapt to changes brought by the COVID-19 pandemic. In the realm of business, most companies are sustaining their momentum in digital transformation. They are scaling up their operational blueprints and adapting to the new normal of implementing remote workstations.
They visualise investments in technology and infrastructure to level up their game. However, many of these organisations delay investing in one key area of the workforce – the mental wellness of their employees, their level of happiness.
An Oxford study shows that a happy worker is 13% more productive. This increased productivity does not just benefit employees; it spills over to company profits and return of investments. Hence, the well-being of employees is equally important as other areas in business operations.
This is the same sentiment that Joye Founder and CEO Sanjeev Magotra lays on the table. Leveraging this perception, he found an innovative method to use artificial intelligence in tapping into the mental well-being of employees.
During an exclusive interview with OpenGov Asia, Sanjeev discussed that they have launched an AI-powered digital service to help map out employees’ level of satisfaction, as well as their emotional and mental state.
Joye was created alongside the company’s vision to attain what Sanjeev referred to as the “10,000-step mental health habit” which is equivalent to taking care of one’s self physically. Joye’s AI is trained to recognise users’ unique situations with extreme privacy, and it will guide you to the right care at the right time.
These suggestions include mood analytics and contextual behaviour tips, podcasts and mindfulness audios. This service tries to understand employees’ feelings through contextual nudges and uses data gathered from these interactions to formulate a plan that would help employees address their life stresses. It also allows them to keep track of their emotional and mental well-being on a daily or weekly basis.
Sanjeev further explained, “Our vision is that when you finish your video conference, and there’s a lot of stress in that video conference, we’ll pop up the Joye button to help you as opposed to staying stressed and becoming unproductive. We’ll help you immediately express yourself, self-reassess yourself and we will give you behavioural nudges to help you immediately turn positive.”
The idea behind the Joye application is not new. Sanjeev said that employers have long realised the importance of investing in employees. Employees have also formulated their routines in keeping themselves emotionally predisposed to life and workplace stresses by hanging onto their support systems and social networks.
What sets apart the Joye application is three-fold. At the outset, Joye is the first company to integrate a voice-enabled interface where individuals can express their feelings. This is in contrast to other apps that rely heavily on chatbots and not on systems that use voice responses.
It is also the first firm to insert this type of programme into a company’s existing mental health and employee engagement apps. Sanjeev said that they are looking at enhancing this feature of the Joye app by embedding it in enterprises’ video conferencing programmes especially during the new normal.
The more important distinction is that while most health platforms bank on mindfulness content or digital therapy and counselling, the Joye app employs a contextual behavioural nudge approach. Sanjeev stressed that “you say what is happening to you and we will tell you what you should do. We try to find out what is happening in your mind and what you should do at that point in time.”
He was quick to add that the Joye application puts a premium on privacy. Although it uses digital methods to gather and analyse employee data, there is still a cloak of anonymity that keeps these data private.
Sanjeev added, “Privacy is an important element of our design. We anonymise the data of the employee immediately after the session is finished, but we will keep the analytics so that the employee can see these data from time to time and that is a good way for the employee to manage their fitness over a period of time.”
Additional challenges during the new normal
The new normal is shaping the way many enterprises work, including looking for innovative ways to run their business workstations. Sanjeev emphasised that remote work opens up additional challenges that piles on top of existing stresses an individual is experiencing. This is where the magic of Joye comes in.
He also mentioned that the mind is the trigger of all actions and behaviour. The scenario is more amplified when working in a remote environment, as there are lots of new stresses and isolation working in the minds of the employees. This, he said, becomes an additional challenge to address.
The Joye application tries to nip future issues in the bud by addressing them at a time when they are small and inconsequential before they balloon into bigger problems that are harder to address.
As the world continues to trudge on during the new normal, some enterprises are adamant in investing in employee support technology like Joye, as they put more value on digital tools that can help streamline their operations. Sanjeev dispelled this notion by saying that investing in employee productivity does wonders to improve profits.
The Founder of Joye explained that: “if we invest in something like this, first of all, it’s a necessity in the remote working environment. Second, this investment has a very good return on investment in terms of improved productivity for the enterprise.”
Sanjeev concluded the discussion by leaving food for thought to employers. He reiterated that ultimately, employees’ mental health and well-being are crucial, more now as enterprises embrace a new remote working environment. To ensure that employees’ well-being is prioritised, Joye offers a quality solution. What differentiates it from other apps is that it helps the whole employee population and not just a small number of employees who are in most need of support. Their tool, he added, is for all 100% of employees who experience stress and anxiety daily and this can be overcome by engaging the workforce through a platform like Joye.
Singapore’s smart nation initiative was launched with the vision of better living, stronger communities and the creation of more opportunities for all. A technology-driven, up-to-date healthcare system with the capability to ensure the wellbeing of all its citizens is a pre-requisite to support this powerful mission. Such healthcare infrastructure takes on added relevance and urgency in the light of the current global crisis.
To better understand how the government of Singapore is utilising technology to realise this vision of better living and a stronger community for the nation, OpenGov Asia had an in-depth conversation with Sutowo Wong, Director, Analytics and Information Management Division, Ministry of Health.
Sutowo confirmed that technology and innovation in healthcare procedure and processes support MOH’s strategic shift from Healthcare to Health. Wearable technology, healthcare mobile applications, digitising in-person transactions like payments and on-line registrations are all technology use cases that help the government track and ensure the good health of its citizens.
It was fascinating to know how technology has enabled supporting senior citizens through user-friendly apps like the Moments of Life App (a smart nation and Digital Government office initiative) and has taken healthcare beyond the hospital walls into homes and community of patients using TeleHealth.
Sutowo acknowledged that the Singapore healthcare sector harnesses innovative technologies like Machine Learning (ML) and Artificial Intelligence (AI) in various health care applications and models. AI and ML-driven solutions are, in fact, the key to many of their initiatives and strategies.
- No-Show Predictive Model: Using ML, this model identifies patients who are potential no-shows. This allows administrators to send them reminders or to allocate their slot to another patient. The solution optimises clinic resources as well as maximise available time.
- Multiple Readmission Predictive Model: This model analyses data to create a list of high-risk patients for care teams to focus on. Patients within the elevated risk category are automatically identified for enrolment into intervention programs eliminating up to 90% of nurses’ manual assessment workload, freeing them up to spend more time in taking direct care of patients.
- Singapore Eye Lesion Analyser Plus (SELENA+): Based on a deep learning, artificial intelligence software system, the solution can detect three major eye conditions by highlighting areas with potential vision-threatening eye diseases. This technology has proven to be highly efficient in delivering fast and accurate results.
- National University Health System (NUHS) Automated Diagnosis Engine: The engine helps diagnose appendicitis using clinical notes.The objective of this work is to develop an automated diagnosis system that can predict the probability of appendicitis given a free-text emergency department note and additional structures information(e.g. lab test results). The model can learn important features, and symptoms of patients from unstructured free text notes from doctors helping to make better diagnosis.
It was interesting to learn that the Ministry of Health follows a 2-pronged approach to better respond to rapid changes in the technological landscape.
The first prong is a top-down approach through the National AI Strategy, which maps out how Singapore will develop and use AI to transform the economy and improve people’s lives. AI can also be used to analyse clinical and genomic data, medical images, and health behaviours to better assess the risk profile of patients.
Second is the bottom-up approach which comprises initiatives like AI in Health Grand Challenge. Such programmes and initiatives encourage the development of innovative approaches that use AI to enhance primary care and disease management in Singapore and the world. It supports groundbreaking research ideas that adopt AI technologies and innovations to address current challenges in the medical field.
Speaking about the future for robotic doctors /nurses for treatment and surgeries and the current proximity to achieving this, Sutowo shared that “with the declining old-age support ratio coupled with low birth rates, it is imperative that healthcare is made more proactive to guide people to take pre-emptive steps to keep themselves healthy or to better manage their well-being”.
Leveraging assistive technology and robotics in healthcare is one way of doing it. Explaining further, he shared the example of RoboCoach Xian. A robot trainer enhanced with sensors, it imitates human movements and can teach a range of exercises to senior citizens. It can also help provide cognitive therapy to seniors who have suffered strokes or have other age-related disorders.
The Centre for Healthcare Assistive & Robotics Technology (CHART) has been established with the support of Ministry of Health and Economic Development Board to enable health care professionals to work closely with industry, academia and research institutions to co-develop and testbed impactful healthcare solutions in assistive technologies and robotics.
One such technological enabler is the development of the Robotic Middleware for healthcare (RoMi-H). It standardises communication messages among heterogeneous robotic systems, sensors and information systems, thus facilitating interoperability among multiple systems and easing system integration effort in a bid to digitalise healthcare and automate processes.
Apart from CHART, other bodies or organisations that contribute to creating tech innovations for the healthcare industry are the MOH Office for Healthcare Transformation (MOHT) and Integrated Health Information Systems (IHiS). Both the organisations have pushed boundaries in the digitalisation of healthcare, architecting the national IT strategies and roadmaps for healthcare, connecting and analysing complex systems across Singapore’s health ecosystem.
Sutowo concluded the conversation by reiterating MOH’s vision to be a leader in developing and deploying scalable, impactful technology-driven healthcare solutions to the nation’s citizens. The Ministry continues to relentlessly work towards this vision in future as well.