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DIA New Zealand developing ‘single source of truth’ for information, tools and services to support public sector digital transformation

DIA New Zealand developing ‘single source of truth’ for information

The Department of Internal Affairs (DIA) in New Zealand is developing a new website, Digital.govt.nz, which will serve as an all-of-government, online source of information, tools and services to support digital transformation in the public sector. It will be the ‘single source of truth’ for all that material.

Digital.govt.nz aims to fill in information gaps, by integrating content from ICT.govt.nz and the New Zealand WebToolkit.govt.nz, and exploring how to integrate new features such as automated quality assurance for content, and building in API (Application Programming Interface) capability. Following the migration of all the content, those two websites would be retired.

The website is being built on the Common Web Platform (CWP), which is a platform-as-a-service offering for the creation and hosting of government websites. The minimal viable product (MVP) is expected to go live in December 2017. Reviewing, re-writing and migrating content is expected to be ongoing through 2018.

According to a blog post on WebToolkit.govt.nz, the project team is working with content owners and stakeholders to map out the information architecture and to ensure that content meets meet the NZ Web Standards and that it is managed effectively going forward.

The team includes people from DIA’s Government Information Services (GIS), the Relationship Management team, the product owner for the (CWP), Communications, the Service and System Transformation group, and the Service Delivery and Operations group.

The team has a rough information architecture (IA) and some ideas about how to build an online service to meet the digital needs of the public sector based on previous research done by different parts of DIA. The aim is to build a flexible IA so that it stays fit-for-purpose.

Several ideas are being explored such as:

  • Distributed authorship: How to build a system that makes it easy for content owners to add and update content but still work within a ‘sensible, manageable’ IA?
  • Collaboration space: Feedback from an initial discovery phase identified a need for an open, transparent collaboration space.
  • Automation: During the MVP phase, the team will evaluate services which can be integrated into publishing processes to automate aspects of quality control for content development.
  • Content API: During the MVP phase, the team will also investigate the built-in API capability of CWP to assess the feasibility of making elements of content available for re-use on other sites such as the Public Sector Intranet or agency intranets.The team wants to have regular interactions and consultations across the public sector. Currently, the DIA is seeking feedback to understand different users’ needs, common problems, and common tasks through user testing workshops and online exercises. 

The team wants to have regular interactions and consultations across the public sector. Currently, the DIA is seeking feedback to understand different users’ needs, common problems, and common tasks through user testing workshops and online exercises. 

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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