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Digital Platforms to Sustain Indonesia’s Economy Growth

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Financial services in Indonesia have always been ripe for digital disruption. As per reports, digitising payments in the private sector alone could increase bank account ownership by 29%. Many Indonesians living in rural areas live far from the nearest physical bank or ATM and must travel long distances to withdraw cash for payments such as utilities, hospital bills, school tuition, and other expenses. Digital banking would facilitate payments and provide rural Indonesians with greater access to financial services.

To accomplish this, Indonesia’s privately-owned bank under its digital organisation had launched a new digital banking app in the country for Android users, making it the latest addition to a long list of digital banks that operate in the country. The new platform is integrated with all digital infrastructure owned by the bank.

The mobile app is part of the private bank’s branchless digital bank ecosystem, which can be accessed at any time and from any location. The app is also linked to all the bank’s infrastructure, such as call centres and ATM networks. The mobile app will also be available soon on the Apple App Store.

With the launch of the mobile app, the digital banking organisation which is under the bank’s expertise, offers an optimal and enjoyable banking experience with a fresher look for the younger generation, which us accustomed to transacting digitally. “The mobile app is built to be the next-generation bank for better control of managing financial matters for customers,” said the president of the digital banking organisation.

The app provides many innovative features within the mobile app based on these missions. Starting with the ability to open an online bank account and manage budgeting with 10 savings accounts. These will make it easier for customers to separate their financial income based on their specific needs. Also included are innovative features where customers could utilise their saving account functions just like a treasurer account, as well as a deposit section for easier deposit top-up.

“We are here to grow with young Indonesians. We want the platform to become an enabler platform to help young Indonesians manage their personal finances optimally, including how to save and manage their daily cash flow efficiently,” she then added.

The digital infrastructure associated with the private bank is establishing an integrated digital ecosystem infrastructure to support customers’ operational security and transaction convenience. “In this case, building a digital ecosystem is our top priority, because being digital means being able to connect as many people as possible by providing the best experience and convenience. Therefore, broad, and smooth connectivity is a must,” said the director of IT and operations of the digital banking organisation.

OpenGov Asia reported that the rising digital payments transactions reflect the evolving digital financial literacy of the Indonesian population. It also demonstrates the increasing acceptance of fintech and e-commerce services in the country. BI foresees that the uptake of digital transactions will continue with e-commerce and e-payments growing by 33.2% and 32.3%, respectively in 2021.

As more e-wallet players transition to multi-line businesses to provide financial services, the industry must strengthen interlinkages among providers to provide a more seamless experience for customers.

To say the least, it is accurate that the Indonesian technology sector has grown rapidly. To be more specific, this growth must be attributed almost entirely to the digital economy sector. The digital economy can be viewed as the driving force behind Indonesia’s entire technology sector.

Ultimately, the law and accounting standards are struggling to keep up with the rate of innovation. This is despite the significant contribution of this spending to the Indonesian economy, particularly in terms of facilitating financial inclusion and creating many job opportunities. Instead of lurking within the framework of the law, regulation must adopt an agile and impact-focused mindset to best capitalise on the benefits of digital transformation.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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