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Digital Transformation Support for the Singapore Logistics Sector Amidst Pandemic

Logistics Digital Transformation

COVID-19 has accelerated businesses’ shift towards digitalisation. Digital tools can provide greater transparency across global supply chains, improve the efficiency of business processes and deepen trust in the integrity of supply chains.

Building on this momentum and the broader need to strengthen our supply chains, Enterprise Singapore and the Infocomm Media Development Authority (IMDA) have refreshed the Logistics Industry Digital Plan.

“COVID-19 has accentuated the need for digitalisation in many sectors including Logistics. Logistics SMEs also provide critical support to digitalisation in other industries, such as last mile delivery for e-commerce in retail. The new solutions in the Logistics Digital Roadmap enable our SMEs to rise up to this challenge by improving efficiency, accuracy and trust in their operations and transactions with business partners. The new Digital Training Roadmap complements this by helping Logistics SMEs to identify the training required for their workforce to use the new solutions effectively. Training and solution adoption go hand in hand in ensuring business continuity with a resilient and skilled workforce,” said Ms Jane Lim, Assistant Chief Executive, IMDA.

The revised Logistics IDP will provide a clearer digital roadmap for businesses in the sector. In addition, with SMEs in the sector diversifying to provide multimodal transport services, from point of pick up to final destination, the Logistics IDP has been expanded to include SMEs that provide air transport support services.

Two digital roadmaps have been developed – the IDP Digital Roadmap lays out digital solutions for SMEs at different stages of growth, and the IDP Digital Training Roadmap offers a corresponding training roadmap for workers.

New sources of support for digitalisation of  Logistics SMEs

Under the IDP Digital Roadmap, SMEs can make use of a new online self-assessment checklist to better understand their digital maturity and readiness, as well as identify gaps in their digital capabilities that may translate to new opportunities for improvement and growth. The checklist considers factors such as the company’s current business operations, level of digitalisation, and business expansion plans.

Five new solutions have also been added to the IDP Digital Roadmap to enable SMEs to carry out real-time data driven decision making and support digital collaboration among supply chain stakeholders. These solutions are: Digital Trade Platform, Supply Chain Analytics, Efficient Energy Management,  Distributed Ledger Technology in transportation, and Augmented Reality (AR) / Virtual Reality (VR) for training and operation.

Continual workforce upskilling would be important in optimising the benefits digital transformation bring to businesses.

Under the new IDP Digital Training Roadmap, SMEs will now be able to tailor training programmes to meet the needs of different workers in various job roles.

The roadmap further classifies digital skills into two categories – tech basics and tech advanced – to offer more tailored support to prepare workers for a digital work environment.

These digital skills are becoming increasingly relevant as SMEs  transform, and existing jobs are redesigned or new job functions emerge as a result. The training roadmap can also serve as a guide for young or mid-career professionals who are keen to join the sector.

With additional support for those providing air transport support services, SMEs in this sector can reap efficiency gains through the adoption of digital systems and use of real time data.

By having greater visibility of asset movements, freight forwarders will be able to enhance their on-time delivery performance, and improve customer service. Other partners and resources are also available to complement the Logistics IDP and support businesses in building digital capability.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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