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COVID-19 has accelerated businesses’ shift towards digitalisation. Digital tools can provide greater transparency across global supply chains, improve the efficiency of business processes and deepen trust in the integrity of supply chains.
Building on this momentum and the broader need to strengthen our supply chains, Enterprise Singapore and the Infocomm Media Development Authority (IMDA) have refreshed the Logistics Industry Digital Plan.
“COVID-19 has accentuated the need for digitalisation in many sectors including Logistics. Logistics SMEs also provide critical support to digitalisation in other industries, such as last mile delivery for e-commerce in retail. The new solutions in the Logistics Digital Roadmap enable our SMEs to rise up to this challenge by improving efficiency, accuracy and trust in their operations and transactions with business partners. The new Digital Training Roadmap complements this by helping Logistics SMEs to identify the training required for their workforce to use the new solutions effectively. Training and solution adoption go hand in hand in ensuring business continuity with a resilient and skilled workforce,” said Ms Jane Lim, Assistant Chief Executive, IMDA.
The revised Logistics IDP will provide a clearer digital roadmap for businesses in the sector. In addition, with SMEs in the sector diversifying to provide multimodal transport services, from point of pick up to final destination, the Logistics IDP has been expanded to include SMEs that provide air transport support services.
Two digital roadmaps have been developed – the IDP Digital Roadmap lays out digital solutions for SMEs at different stages of growth, and the IDP Digital Training Roadmap offers a corresponding training roadmap for workers.
New sources of support for digitalisation of Logistics SMEs
Under the IDP Digital Roadmap, SMEs can make use of a new online self-assessment checklist to better understand their digital maturity and readiness, as well as identify gaps in their digital capabilities that may translate to new opportunities for improvement and growth. The checklist considers factors such as the company’s current business operations, level of digitalisation, and business expansion plans.
Five new solutions have also been added to the IDP Digital Roadmap to enable SMEs to carry out real-time data driven decision making and support digital collaboration among supply chain stakeholders. These solutions are: Digital Trade Platform, Supply Chain Analytics, Efficient Energy Management, Distributed Ledger Technology in transportation, and Augmented Reality (AR) / Virtual Reality (VR) for training and operation.
Continual workforce upskilling would be important in optimising the benefits digital transformation bring to businesses.
Under the new IDP Digital Training Roadmap, SMEs will now be able to tailor training programmes to meet the needs of different workers in various job roles.
The roadmap further classifies digital skills into two categories – tech basics and tech advanced – to offer more tailored support to prepare workers for a digital work environment.
These digital skills are becoming increasingly relevant as SMEs transform, and existing jobs are redesigned or new job functions emerge as a result. The training roadmap can also serve as a guide for young or mid-career professionals who are keen to join the sector.
With additional support for those providing air transport support services, SMEs in this sector can reap efficiency gains through the adoption of digital systems and use of real time data.
By having greater visibility of asset movements, freight forwarders will be able to enhance their on-time delivery performance, and improve customer service. Other partners and resources are also available to complement the Logistics IDP and support businesses in building digital capability.
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Artificial Intelligence (AI) stands at the forefront of technological innovation, promising transformative solutions to complex challenges across various domains. Recognising its potential to revolutionise industries and improve societal well-being, the National University of Singapore (NUS) has inaugurated the NUS AI Institute (NAII). Led by Professor Mohan Kankanhalli, NAII aims to accelerate AI research and its practical applications, fostering collaboration, innovation, and societal impact.
In an era marked by rapid technological advancements, AI has emerged as a powerful tool with the capacity to reshape diverse sectors, ranging from healthcare to finance, education, logistics, and beyond. The establishment of NAII underscores NUS’s commitment to harnessing AI for the greater good, addressing critical issues facing Singapore and the global community.
At the core of NAII’s mission is the advancement of fundamental AI research, aimed at pushing the boundaries of AI capabilities and exploring novel applications across various domains. Through foundational research initiatives, scientists at NAII will tackle complex AI problems, spanning hardware and software systems, AI theory, responsible AI, reasoning AI, and resource-efficient AI. By delving into these areas, the institute seeks to develop cutting-edge AI technologies that address real-world challenges and drive innovation.
Moreover, NAII will prioritise research into the ethical and societal implications of AI, aiming to develop robust governance frameworks that ensure responsible AI development and deployment. This includes examining issues related to transparency, accountability, and ethical decision-making in AI systems. By fostering dialogue and research on AI ethics and governance, NAII aims to guide the responsible use of AI technology and mitigate potential risks.
In addition to foundational research, NAII will spearhead applied research initiatives, focusing on developing AI-driven solutions for specific application domains. Collaborating with experts from diverse fields, including healthcare, logistics, manufacturing, finance, urban sustainability, and education, the institute will tackle pressing challenges and explore opportunities for AI-driven innovation. From optimising supply chains to improving healthcare outcomes and enhancing urban infrastructure, NAII’s applied research efforts aim to deliver tangible benefits to society.
Furthermore, NAII will serve as a hub for AI talent development, providing comprehensive education and training programs for students, professionals, and policymakers. By offering hands-on learning experiences and internships, the institute seeks to nurture the next generation of AI leaders and entrepreneurs, equipping them with the skills and knowledge needed to drive innovation in AI.
To support its research and educational endeavours, NUS has allocated significant resources to NAII, including external research grants and institutional funding. Moreover, the institute will collaborate closely with government agencies and industry partners to amplify its impact and drive innovation. Strategic partnerships with leading companies such as IBM and Google Cloud will enable NAII to leverage industry expertise and resources, accelerating the translation of research outcomes into real-world applications.
In alignment with Singapore’s Research, Innovation, and Enterprise (RIE) strategy, NAII aims to contribute to the nation’s AI ecosystem by fostering collaboration, innovation, and talent development. By positioning NUS as a global leader in AI research and application, the institute seeks to drive positive societal change and economic growth.
The establishment of NAII represents a significant milestone in NUS’s journey towards harnessing the power of AI for societal benefit. Through cutting-edge research, education, and collaboration, the institute aims to unlock the full potential of AI and pave the way for a more innovative, sustainable, and inclusive future. With its interdisciplinary approach and commitment to excellence, NAII is poised to make a lasting impact on Singapore and the global AI landscape.
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The Vietnam Posts and Telecommunications Group (VNPT) has reached a significant milestone with its artificial intelligence (AI) platform, VNPT eKYC, logging over 1 billion user authentication requests. This accomplishment solidifies VNPT’s position as a pioneer in electronic identification and verification solutions within Vietnam.
Since its inception, VNPT eKYC has been at the forefront of electronic Know Your Customer (eKYC) services for over five years, serving a diverse range of clients including banks, financial institutions, telecommunications companies, and e-commerce entities. With over 100 organisations utilising its services, VNPT eKYC has facilitated electronic identification for more than 40 million individuals across the country.
On average, the VNPT eKYC system processes an impressive 600,000 requests daily, with peak days witnessing over a million requests being handled seamlessly. This demonstrates the platform’s robustness and reliability in managing high volumes of authentication transactions efficiently.
The significance of VNPT eKYC extends beyond its technological capabilities, particularly in the context of evolving regulatory requirements. The State Bank of Vietnam’s decision mandating biometric authentication for transactions exceeding 10 million VND (approximately 416 USD) and other significant transactions from July 1, 2024, underscores the critical role of advanced authentication solutions like VNPT eKYC in ensuring compliance and security in financial transactions.
Moreover, the platform’s success highlights the increasing importance of domestically developed solutions in the banking and financial sector. Domestic solutions such as VNPT eKYC offer several advantages, including rapid implementation, cost-effectiveness, adherence to global technology standards, scalability, and high readiness to meet evolving regulatory requirements.
Central to the effectiveness of VNPT eKYC is its advanced AI models, which enable the verification of facial biometric data with an impressive accuracy rate of up to 99.99%. This high level of accuracy not only enhances the security of authentication processes but also contributes to building trust and confidence among users and regulatory authorities.
As Vietnam’s digital economy continues to grow and evolve, the role of advanced authentication and verification solutions like VNPT eKYC becomes increasingly indispensable. Beyond facilitating seamless and secure electronic transactions, these solutions contribute to enhancing the overall digital infrastructure and ecosystem of the country, paving the way for further innovation and economic growth.
Looking ahead, VNPT remains committed to advancing its AI platform and expanding its capabilities to meet the evolving needs of its clients and the regulatory landscape. With a strong focus on innovation, reliability, and security, VNPT eKYC is poised to play a pivotal role in shaping the future of electronic identification and verification in Vietnam’s dynamic digital economy.
VNPT’s achievement of logging over 1 billion authentication requests with its AI platform, VNPT eKYC, marks a significant milestone in Vietnam’s journey towards digital transformation.
Amid a swiftly changing global landscape, Vietnam emerges as a frontrunner in a digital revolution, strategically positioned to harness technology’s transformative power for economic progress and societal development.
It is embracing its digital transformation journey, highlighting collaborative efforts to drive the nation’s digital transformation. The nation’s digital technology industry aims to propel Vietnam towards high-income status by 2045 through technology mastery, innovation, and indigenous manufacturing capabilities.
Moreover, the nation is working to harmonise its regulations, streamline laws, and promote consistency in its legal framework to foster a more favourable and appealing cyber environment.
As the country continues to embrace technology-driven solutions to address emerging challenges, VNPT eKYC stands as a testament to the potential of domestic innovation in driving progress and excellence in the digital era.
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Mudik is a tradition of returning to one’s hometown that is widely practised by the Indonesian community, especially when Eid al-Fitr celebrations approach. This tradition involves a massive population movement from big cities to their origin areas or hometowns to celebrate the holiday with family and relatives.
The phenomenon of mudik also shows the importance of family values and togetherness in Indonesian culture. It becomes a moment to reconnect social and cultural ties among family members who might have been separated by distance for various reasons, such as work or education.
The Indonesian government often takes special measures to accommodate the travel surge during the mudik period, such as increasing public transportation capacity, providing emergency health services on the mudik routes, and maintaining and repairing road infrastructure.
This year, as a State-Owned Enterprise, the cellular operator Telkomsel provides 4G networks on 14 mudik ships operated by the Indonesian National Shipping Company (Pelni).
Over the years, mudik travellers choosing to travel by sea have faced significant obstacles related to internet access. This condition has left them disconnected from the outside world. At the same time, in the middle of the sea, thus unable to access up-to-date information, communicate with family, or even enjoy entertainment.
“With this latest development, we can provide high-quality services to our customers, ensuring that they remain connected even while in the middle of a sea journey,” said Saki Bramono, Telkomsel’s Vice Director of Corporate Communication and Social Responsibility.
Further, Telkomsel’s 4G service has now successfully reached as many as 1,100 shipping routes served by 14 ships and 83 ports across Indonesia. This innovation results from a strategic collaboration with Telkomsat, a Telkom subsidiary specialising in satellite internet services. Through this collaboration, Telkomsel and Telkomsat present a strong and stable 4G LTE signal on ships, allowing passengers to stay connected to the internet during their mudik journey.
Telkomsat uses the Non-Geostationary Orbit (NGSO) Landing Rights to ensure broad and reliable satellite internet coverage. Saki stated that the initiative to provide 4G internet services on ships, chosen by the community for mudik, is the first time Telkomsel has implemented satellite internet technology. This move not only revolutionises the sailing experience for mudik travellers by sea by ensuring smooth and continuous communication access but also marks a new chapter in Telkomsel’s efforts to overcome connectivity challenges in Indonesia, especially in hard-to-reach locations like the middle of the sea.
To improve service quality and customer experience during the crucial mudik Lebaran period, Telkomsel focuses on upgrading and optimising telecommunications networks and proactively expands and strengthens its network infrastructure. As part of these efforts, Telkomsel strategically increased the 4G network capacity at 70 existing Base Transceiver Stations (BTS) and took a significant step by building 325 new 4G BTS.
These measures ensure that customers enjoy smooth connectivity and high-quality communication in urban areas and mudik routes that often cross areas with limited telecommunications access.
Telkomsel estimates a 15.22% increase in internet traffic during the Ramadan and Eid al-Fitr 2024 period compared to regular days. Of the total increase in internet traffic, the cellular operator estimates the highest increase comes from the areas of Java, Bali, and Nusa Tenggara, popular mudik destinations, at 26.25%.
The second highest increase is estimated from Sumatra, at 16.99%. An increase in internet traffic is also expected in Papua, Maluku, Sulawesi, and Kalimantan by 13.11%. Meanwhile, the increase in internet traffic in the Jakarta, Bogor, Depok, Tangerang, Bekasi, and West Java areas is estimated to reach 4.28%.
Telkomsel has prepared a customer service team that works tirelessly, ready to serve customers 24 hours a day, seven days a week. Customers can easily access this service through various channels, including social media, customer service calls, the MyTelkomsel mobile app, and a virtual assistant named Veronika. Customers can also visit GraPARI outlets spread across various locations for face-to-face services.
These comprehensive measures affirm Telkomsel’s commitment to providing high-quality and reliable telecommunications services, especially during important moments like the mudik Lebaran, where smooth and fast communication is critical.
With the improvement of network infrastructure and strong customer service support, Telkomsel strives to ensure that every customer can connect with family and loved ones without obstacles, making their mudik journey safe and enjoyable.
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Da Nang, a central city in Vietnam, is gearing up to bolster its semiconductor industry with a targeted focus on human resource development. The Vietnam–Korea University of Information and Communication Technology (VKU) recently launched a comprehensive programme aimed at training professionals in integrated circuit (IC) design.
The initiative underscores the city’s commitment to advancing its semiconductor sector. In 2024, Da Nang will concentrate on cultivating a pool of qualified teaching staff through collaborative efforts with the Viet Nam-Korea Information Technology (IT) and Communications University, the Institute of Information Technology under the Viet Nam National University – Ha Noi, and the Da Nang Semiconductor and Artificial Intelligence Centre for Research and Training (DSAC). Support from Synopsys Vietnam Company will further bolster these endeavours.
The training programme, spanning six months, comprises both theoretical learning and project-based training. It encompasses four modules covering Very-large-scale integration (VLSI) Design, SystemVerilog/Verilog/Very High-Speed Integrated Circuit Hardware Description Language, basic digital integrated circuits, and basic analog circuit design.
The inaugural training course for lecturers will host 25 participants selected from prestigious institutions including the Viet Nam-Korea Information Technology (IT) and Communications University, Da Nang University of Science and Technology, University of Technical Education, Duy Tan University, and FPT University. A significant highlight of the programme is the access granted to lecturers to Synopsys’ extensive library and teaching materials, enabling them to develop practical IC design curricula upon completion.
Huynh Cong Phap, Principal of VKU, emphasised the programme’s objective of equipping students with practical IC design skills to facilitate training deployment at universities in Da Nang. Additionally, the university plans to offer short-term training courses in semiconductor circuit design for junior and senior students pursuing majors such as computer engineering, technology, embedded systems and IoT, and technology information.
Speaking at the event, Ho Ky Minh, Standing Vice Chairman of the municipal People’s Committee, hailed the programme as a significant stride in the city’s strategy for high-quality human resource development. He commended the collaborative efforts between DSAC, VKU, Synopsys Group, and the Information Technology Institute under the Vietnam National University in swiftly launching the city’s inaugural IC circuit design instructor training course.
In line with the city’s ambitions, Ho Ky Minh, the Standing Vice Chairman of the People’s Committee of Da Nang, welcomed Susan Burns, the US Consul General in Ho Chi Minh City, expressing his aspirations for enhanced collaboration with the United States within the semiconductor industry.
Susan Burns lauded the programme as a testament to the robust cooperation between government bodies, private enterprises, and universities in nurturing high-tech talent in Vietnam. This collaboration aims to fortify Vietnam’s position in the global semiconductor supply chain. The United States acknowledges Vietnam’s pivotal role in fostering flexible semiconductor supply chains and extends strong support for the industry’s development in the country.
In tandem with the programme launch, the university unveiled the VKU – SSTH centre, dedicated to semiconductor circuits and smart technology. Equipped with 30 computers and proprietary circuit design software from Synopsys, the centre is poised to serve as a hub for training and research in semiconductor circuits and smart technology.
OpenGov Asia reported that Da Nang inaugurated the Da Nang Semiconductor and Artificial Intelligence Center for Research and Training (DSAC) in January this year, marking a significant stride in technological advancement. This initiative underscores Da Nang’s dedication to enhancing its capabilities in integrated circuit (IC) design and artificial intelligence (AI).
The decision to establish DSAC was announced on January 26 by Le Trung Chinh, Chairman of the municipal People’s Committee, highlighting the centre’s role in realising the city’s strategic objectives. DSAC is poised to engage in research, training, and technology transfer in microchips, semiconductors, and AI development, while also fostering international cooperation in these critical domains.
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In a significant stride towards enhancing cybersecurity in the realm of consumer Internet-of-Things (IoT) devices, the Cyber Security Agency of Singapore (CSA) and the Connectivity Standards Alliance (Alliance) recently signed a Mutual Recognition Arrangement (MRA). This milestone agreement underscores a shared commitment to bolstering international cooperation and coordination in cybersecurity, with a specific focus on advancing the security standards of consumer IoT devices.
The MRA, signed by Mr Chua Kuan Seah, Deputy Chief Executive of CSA, and Mr Tobin Richardson, President & Chief Executive Officer of the Connectivity Standards Alliance, facilitates the mutual recognition of cybersecurity labels for consumer IoT devices.
By harmonising standards and procedures, the arrangement aims to reduce duplication in testing and costs for manufacturers, thereby fostering a more robust cybersecurity environment for consumer IoT devices globally.
Central to the MRA is the exchange and alignment of information related to relevant standards, requirements, and practices concerning the cybersecurity labeling of consumer IoT. This collaboration lays the groundwork for future developments in cybersecurity certification and labeling schemes, ensuring that evolving threats and technological advancements are adequately addressed.
Mr Chua Kuan Seah emphasised the significance of achieving global alignment for consumer IoT cybersecurity, citing it as a key objective since the launch of Singapore’s Cybersecurity Labelling Scheme in 2020. The agreement with the Alliance represents a significant step forward in this endeavor, bringing Singapore closer to its goal of establishing internationally recognised cybersecurity standards for IoT devices.
By promoting Cybersecurity-by-Design and Cybersecurity-by-Default principles, the MRA incentivises manufacturers to embed robust security measures into their IoT devices, ultimately enhancing cybersecurity for consumers worldwide.
The Connectivity Standards Alliance, formerly known as the Zigbee Alliance, is a consortium of companies devoted to developing standards envisioning seamless interaction to enhance daily experiences. With a membership of over 500 companies, the alliance collaboratively creates application profiles for interoperable products, thereby advancing IoT connectivity and fostering innovation in the industry.
Singapore remains deeply committed to bolstering cybersecurity measures both domestically and internationally. At the national level, initiatives are aimed at fortifying the nation’s digital defences, safeguarding critical infrastructure and protecting citizens and businesses from cyber threats. These efforts include the implementation of robust cybersecurity frameworks, regular cybersecurity exercises and drills, and the promotion of cybersecurity awareness among the populace.
The Cyber Security Agency of Singapore (CSA) plays a pivotal role in safeguarding Singapore’s cyberspace to bolster national security, support the digital economy, and protect the digital way of life. Through initiatives like the Singapore Cyber Emergency Response Team (SingCERT), CSA swiftly responds to cybersecurity incidents, ensuring the detection, resolution, and prevention of cyber threats.
As part of the Prime Minister’s Office and managed by the Ministry of Communications and Information, CSA oversees national cybersecurity functions, collaborates with sector leads to protect critical information infrastructure, and engages stakeholders to raise cybersecurity awareness.
OpenGov Asia reported that Singapore, represented by CSA, collaborates closely with ASEAN Member States (AMS) to establish the ASEAN Regional Computer Emergency Response Team (CERT), facilitating information-sharing and enhancing cybersecurity incident response coordination across the region.
Despite a significant increase in scam cases by nearly 50% to 50,376 in 2023 from 33,669 in 2022, proactive cybersecurity measures have led to a positive outcome. These positive trends are attributed to collaborative efforts among various agencies and stakeholders, including the Singapore Police Force, Infocomm Media Development Authority, Cyber Security Agency of Singapore, Smart Nation Group, Monetary Authority of Singapore, and private sector partners.
Singapore’s proactive efforts, including the proposal to host and fund the ASEAN Regional CERT’s physical activities, demonstrate its commitment to fostering regional cooperation and safeguarding critical information infrastructure on a transnational scale.
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Vietnam has emerged as a promising market in the global data centre landscape, with significant growth projected in the coming decade. According to the latest report from Viettel IDC, the country’s data centre market is forecast to reach a value of US$1.26 billion by 2030, with a compound annual growth rate (CAGR) of 10.8%. This projection underscores Vietnam’s increasing importance in the digital economy and its potential to become a key player in the data centre industry.
Despite its promising outlook, Vietnam’s data centre market currently lags behind its regional counterparts in terms of size. Compared to countries like Singapore, Malaysia, and Indonesia, Vietnam’s data centre market is relatively small. However, this is expected to change in the coming years as the country experiences rapid economic growth and invests heavily in digital infrastructure.
One of the key drivers of growth in Vietnam’s data centre market is the increasing demand for digital services and cloud computing. With the rise of e-commerce, digital banking, and other online services, there is a growing need for secure and reliable data storage and processing facilities. Data centres play a crucial role in meeting this demand by providing the infrastructure necessary to support these services.
Another factor contributing to the growth of Vietnam’s data centre market is the government’s support for digital transformation initiatives. In recent years, the Vietnamese government has prioritised the development of the digital economy as part of its broader economic strategy. This has included investments in digital infrastructure, as well as policies aimed at promoting innovation and entrepreneurship in the tech sector.
Furthermore, Vietnam benefits from a skilled workforce and relatively low construction costs compared to other countries in the region. This makes it an attractive destination for companies looking to establish data centre operations in Southeast Asia. Additionally, the government has implemented supportive regulatory frameworks to encourage investment in the sector, further stimulating growth.
Domestically, the data centre market in Vietnam is dominated by a few major players, including Viettel, VNPT, FPT, and CMC. These companies collectively hold approximately 97% of the market share, indicating a high level of concentration in the industry. However, there are still opportunities for new entrants, particularly in niche segments or specialised services.
Looking ahead, Viettel IDC predicts a significant expansion of Vietnam’s data centre market in the coming years. Plans are underway to build megacentres in major cities like Ho Chi Minh City and Hanoi, with an estimated total capacity of up to 450 MW. This represents a substantial increase from the current capacity and reflects the growing demand for data centre services in the country.
In addition to data centres, Vietnam’s cloud computing market is also experiencing rapid growth. While the market size is currently smaller than that of neighboring countries like the Philippines and Indonesia, Vietnam has the highest growth rate in the Southeast Asia region and ranks third in Asia overall. The projected growth rate of Vietnam’s cloud market over the next 5-10 years is expected to be around 19-20%, driven by increased adoption of cloud services by businesses and consumers.
Vietnam’s data centre market presents significant opportunities for growth and investment in the coming years. With supportive government policies, a skilled workforce, and increasing demand for digital services, Vietnam is well-positioned to become a major player in the global data centre industry. As the country continues to invest in digital infrastructure and technology, it is poised to emerge as a leading hub for data centre operations in Southeast Asia and beyond.
OpenGov Asia reported that Vietnam is rapidly becoming a key player in the global data center market, driven by factors like increasing digitalisation among SMEs, a tech-savvy young population, the rollout of 5G technology, and a rising demand for independent digital infrastructure and data sovereignty.
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Indonesia has been making strides in the realm of public service technology. Back in 2019, Indonesian President Joko Widodo announced his intentions to digitalise the government by 2025. The country has been focusing on digital transformation to improve public services and make them more accessible to citizens.
The Indonesian government has been enhancing digital-based public services to integrate all government digital platforms through a single sign-in for user convenience. They are also designing the National Digital Service Integration policy, which includes nine priority digital services: education, healthcare, social assistance, and population administration.
The Ministry of Administrative and Bureaucratic Reform (PANRB) focuses on the sustainability and replication of public service innovations, particularly leveraging digital technology to enhance these efforts. As part of this initiative, 20 government agencies are participating in a pilot test and calibration of instruments that will later be used to evaluate public service innovation development.
As Assistant Deputy for Coordination and Facilitation of Public Service Best Practice Development Strategy at the Ministry of PANRB, Ajib Rakhmawanto stated during the Pilot Test and Calibration of Instruments for Public Service Innovation Development Evaluation in Jakarta, “The Ministry of PANRB has a programme this year related to the evaluation of public service innovation development. This is a follow-up to the Public Service Innovation Competition (KIPP) we have been organising for the past 10 years, which needs to be evaluated to improve innovation development, especially in terms of KIPP implementation in the future.”
Critical aspects of the public service innovation development evaluation include monitoring the sustainability of Top Innovations, replication efforts, and the assessment of public service innovation development that has been ongoing in various government agencies.
To generate reliable and valid data or information, the Ministry of PANRB, in collaboration with experts from Gadjah Mada University and the University of Indonesia, has formulated evaluation instrument drafts. This pilot test aims to ensure the prepared evaluation instruments can accurately benchmark future public service innovation development evaluations.
Ajib encourages active participation in the pilot test of the prepared instruments, aiming to determine their reliability and validity for potential improvements.
Nailuredha Hermanto, a First Policy Analyst at the Ministry of PANRB, highlighted the goal of the public service innovation development evaluation: to gather information on the achievements of the Public Service Innovation Development Programme (PIPP) over the last decade, from 2014 to 2023. The review will focus on government agencies that have undertaken public service innovation development, along with the 1065 Top KIPP Innovations from 2014-2023 and innovations resulting from the replication of Top KIPP Innovations.
The evaluation utilises three instruments:
- A form for assessing the capacity and outcomes of innovation development by government agencies.
- A form for measuring the sustainability of innovations designated as Top KIPP Innovations.
- A form for evaluating innovations that result from replicating Top KIPP Innovations.
Agencies are encouraged to inventory whether they have replicated any award-winning KIPP innovations, as these can be assessed through the replication form.
The 20 government agencies participating in this pilot test and calibration of evaluation instruments for public service innovation development have previously been involved in KIPP and were selected as Top Innovations. This focus not only emphasises the importance of continuous innovation in public service but also underlines the crucial role of digital technology in facilitating these advancements.
Nailuredha remains optimistic that Indonesia is on course to achieve its goal of unified e-government by 2025 despite acknowledging that considerable work is yet to be completed. Since 2020, the country has made significant progress in enhancing e-government services and infrastructure, now moving into the implementation phase to guarantee uniform government service provision across all levels of government agencies, including both central and local bodies.
“The successful digitalisation of Indonesia’s government services by 2025 hinges on ongoing efforts. The eventual realisation and appearance of an e-Government in Indonesia remain to be seen with time,” Nailuredha concluded.