Driving Digital Inclusion Across Australia

In the 1980s, when community members at Yarrabah in far north Queensland were fighting for self-determination, they saw the need for Aboriginal health to be in the hands of their own people and the concept of a community-controlled health organisation was born.

Today, the Health Service organisation delivers primary healthcare across the Yarrabah Aboriginal Shire and has been doing so for decades. To mark the International Day of the World’s Indigenous Peoples on 9 August, the Australian Digital Health Agency has used a series of videos to recognise the Health Service organisation and the Yarrabah community for embracing innovation and the use of technology to deliver better healthcare.

The Director of Clinical Services at the Health Service organisation, a Yued Noongar man from Dandaragan WA, Dr Jason King said one of the fascinating things about Aboriginal culture is that information about the world around them has always been evolving and so communities, almost by second nature, understand the importance of transmitting information from one generation to the next.

“For thousands of years, they’ve been custodians of data and in the 21^st Century, with digital health tools at their fingertips, Aboriginal communities have the opportunity to extend their ability to be owners of their own health care,” he said.

Dr King said My Health Record, with a centralised set of tools, puts Aboriginal people into the conversation about their health in a much more empowered way. He noted that one of the most important things in providing safe healthcare is having consistent information and for the patient who might not understand all of their medications, having that safe and secure central source of information in their My Health Record is a massive guarantee for them.

A challenge when working in a place like Yarrabah is that patients often have complex and complicated health problems and see several other health providers. Digital health tools help healthcare professionals gather that information from all those different sources and when that is input into My Health Record, that complete story is available for the healthcare team to view.

When that information is shared appropriately, it means the clinician doesn’t have to waste the patient’s time in asking them for their health and medication history. The Health Service organisation uses telehealth extensively, connecting to specialists and allied health in Cairns, Townsville or Brisbane, so their patients don’t need to leave the community unnecessarily to access those essential services.

The Health Service organisation looks at their patients’ spiritual and cultural health, the health of their country and how that impacts them as a person.

A good set of digital health tools helps the doctor and patient get closer and speak the same language. Communication relies on technology in the 21^st century and now with electronic records, there is a tool that can be leveraged to improve the care of the patient, Dr King said.

The Australian Digital Health Agency CEO stated that the Health Service organisation and other Aboriginal community-controlled health services around the country were leading the way in the uptake of digital innovation to enhance healthcare.

It was also noted that advances in technology are helping improve health outcomes across Australia. Access to reliable internet services has enabled more people, no matter where they live, to access both primary and specialist care sooner, the Chief Development Officer Regional and Remote, and First Peoples Pillar Executive Sponsor, at NBN, said. This delivers big benefits including better health management and reducing the cost and time of travelling to appointments.

NBN is working with regional and remote communities across Australia to ensure providers and patients understand the connectivity they have available to participate in telehealth and virtual care more broadly. The agency is also focused on driving digital inclusion, so people have the tools and skills to get the best out of what telehealth has to offer.

Digital Dentistry Reshaping Oral Care in Singapore

The Chief Dental Officer of the Ministry of Health (MOH), Associate Prof Chng Chai Kiat highlighted their role in fostering collaboration, exploring innovation and propelling oral health into the future. Digitalisation, a key element of this transformation, takes centre stage providing a vibrant space for scientists to delve into technological advancements shaping the future of oral health.

Over the next few days, 60 local and international speakers will unravel cutting-edge technologies, artificial intelligence (AI), digital dentistry, biomaterials, orofacial devices, therapeutics, and more.

Oral diseases, affecting 3.5 billion globally, not only compromise health but also pose a substantial economic burden. In Singapore, the 2019/2020 National Adult Oral Health Survey revealed high prevalence rates, emphasising the need for effective strategies.

Assoc Prof Chng underlined the significance of oral health surveillance studies, crucial for policymaking and health system planning, while research becomes a driver for innovation in delivering quality oral care.

Population health takes precedence, aligning with Singapore’s healthcare reform through the Healthier SG initiative. The ageing population becomes a focal point, prompting the need for preventive care to ensure good oral health. Population oral health studies become instrumental in understanding responses to interventions across generations, contributing to effective policymaking.

A notable endeavour is the SG70 cohort study, “Towards Healthy Longevity,” integrating oral health research into mainstream public health initiatives. Led by the National University of Singapore, it examines the effects of biological, lifestyle, and socioeconomic factors on healthy ageing. A representative sample of 3,000 Singaporeans aged 70 and older will be followed for the next 10 to 15 years.

Digital dentistry solutions take a leap forward with the ongoing development of a clinically integrated workflow to produce removable partial dentures efficiently. Spearheaded by SingHealth-Duke NUS Medical School, this research proposal employs 3D dental prosthesis printing, biomaterials, and regenerative dentistry, catering to the oral needs of an ageing population.

Industry collaboration has become integral, and a noteworthy example is the development of an antiseptic mouth rinse with anti-viral properties. Originating during the COVID-19 pandemic, the study by the National Dental Centre Singapore has successfully partnered with a homegrown oral care brand, showcasing a synergy between oral health research expertise and industry knowledge.

Digital dentistry solutions have revolutionised dental practices by offering precision, efficiency, and enhanced patient experiences. Utilising advanced technologies such as intraoral scanners and CAD/CAM systems, these solutions ensure precise measurements and accurate diagnoses.

Digital workflows streamline traditional processes, significantly reducing chair time and enabling same-day restorations. This benefits practitioners in terms of time efficiency and enhances the overall patient experience, as digital impressions replace traditional materials, providing a more comfortable and less intrusive procedure.

Customisation and aesthetics are paramount in modern dentistry, and digital tools like CAD/CAM systems allow for the creation of highly customised dental prosthetics tailored to individual patient anatomy. The precise colour-matching capabilities of digital technologies contribute to restorations that closely resemble natural teeth, achieving superior aesthetic outcomes.

Additionally, improved communication between dental professionals is facilitated through digital platforms, enabling seamless collaboration on multidisciplinary cases. The ease of sharing digital records with laboratories, specialists, and other team members fosters better coordination in delivering comprehensive patient care.

Beyond the immediate benefits, digital dentistry offers long-term advantages such as cost-effectiveness, as reduced material costs and increased efficiency offset initial investments.

The accessibility and secure storage of digital patient records contribute to better continuity of care, while ongoing technological advancements, including the integration of artificial intelligence (AI) and 3D printing, ensure that dental practices remain at the forefront of emerging trends.

Hence, digital dentistry has become an essential component of modern dental care, providing practitioners with tools to deliver high-quality, patient-centred services in a technologically advanced environment.

NSW’s Collaborative Path to Closing the Skills Gap

The New South Wales (NSW) Government is working to address the anticipated shortage of 85,000 digital workers in the region by 2030. In a collaborative effort, government officials, leaders from the digital industry, and education and training providers are joining forces to bridge the looming digital skills gap. The Minister for Skills, TAFE, and Tertiary Education, Steve Whan, recently officiated the launch of the NSW Digital Skills and Workforce Compact at NSW Parliament House, marking a significant milestone in the initiative.

Image adapted from 2023-25 NSW Digital Skills – Compact Action Plan

The collaboration involves 37 compact partners, comprising the highest echelons of industry representation. Together, these partners hold a considerable reach, influencing 1.7 million students and representing over 340,000 digital workers in NSW.

The scope of the compact is extensive, aiming to promote digital careers across the state, with a specific focus on encouraging traditionally underrepresented groups such as women, First Nations people, and individuals in regional and remote areas to pursue tech-related professions.

At its core, the compact seeks to transform the perception of digital careers, fostering diversity in the sector and creating welcoming and productive workspaces. Recognising the urgency of the skills shortage, the partnership is committed to developing and implementing new employment pathways, providing on-the-job training experiences for individuals aspiring to embark on a long-term career in the digital industry.

The ambitious goals of the NSW Digital Compact are outlined in a comprehensive set of milestones. Firstly, the compact aims to alter societal perceptions of tech careers, emphasising diversity and inclusivity within the sector. By collaborating with industry partners, the initiative plans to expand and enhance new pathway programs for tech roles, including traineeships and work experiences. Additionally, efforts will be made to extend the reach of mentoring and networking programs to engage a more diverse audience.

Recognising the importance of continuous learning and adaptation in the rapidly evolving tech landscape, the compact seeks to provide increased opportunities for the people of NSW to reskill or upskill in tech-related roles. This not only addresses the immediate skills shortage but also positions the workforce to meet the evolving demands of the digital industry.

A crucial component of the collaborative effort is the establishment of a Digital Education Forum. This platform, created in collaboration with universities, TAFE institutions, school curriculum providers, and industry experts, is dedicated to enhancing tech education and fostering stronger industry partnerships. The forum serves as a proactive measure to ensure that educational institutions are aligned with industry needs and that students are equipped with the skills required to thrive in the digital workforce.

The Minister Steve Whan underscores the significance of this landmark agreement, emphasising the commitment of the NSW Government to shape a digitally empowered future for the state. Beyond just bridging the skills gap, the NSW Digital Compact is laying the foundation for a resilient and inclusive digital workforce.

The Minister highlights that the compact represents a substantial opportunity for government, industry, and education leaders to work together in changing people’s perceptions of ‘tech’ and expanding the inclusivity of the sector.

The Chair of the NSW Skills Board and CEO of ANZ branch of the partnering tech firm stressed the research commissioned by the NSW Skills Board, projecting a shortfall of 85,000 digital workers by 2030. To address this gap, the compact partners aim to achieve 20% of new hires coming from alternative pathways by the same year. The Chair believes that the compact will play a pivotal role in providing a pipeline of diverse talent to fill high-paying, secure jobs that are being created in NSW’s rapidly growing digital sector.

The NSW Digital Compact Partners include the NSW Government, several major global companies, the Institute of Applied Technology Digital, TAFE NSW, Tech Council of Australia, and all NSW/ACT universities. This diverse coalition reflects a collective commitment to building a robust and inclusive digital workforce, ensuring that NSW remains at the forefront of digital innovation in the years to come.

Thailand Strengthening Data Privacy and AI Safeguards

All institutions rely on IT to deliver services. Disruption, degradation, or unauthorised alteration of information and systems can impact an institution’s condition, core processes, and risk profile. Furthermore, organisations are expected to make quick decisions due to the rapid pace of dynamic transformation. To stay competitive, data is a crucial resource for tackling this challenge.

Hence, data protection is paramount in safeguarding the integrity and confidentiality of this invaluable resource. Organisations must implement robust security measures to prevent unauthorised access, data breaches, and other cyber threats that could compromise sensitive information.

Prasert Chandraruangthong, Minister of Digital Economy and Society, supports the National Agenda in fortifying personal data protection with Asst Prof Dr Veerachai Atharn, Assistant Director of the National Science and Technology Development Agency, Science Park, and Dr Siwa Rak Siwamoksatham, Secretary-General of the Personal Data Protection Committee, gave a welcome speech. It marks that the training aims to bolster the knowledge about data protection among the citizens of Thailand.

Data protection is not only for the organisation, but it also becomes responsible for the individuals, Minister Prasert Chandraruangthong emphasises. Thailand has collaboratively developed a comprehensive plan regarding the measures to foster a collective defence against cyber threats towards data privacy.

The Ministry of Digital Economy and Society and the Department of Special Investigation (DSI) will expedite efforts to block illegal trading of personal information. Offenders will be actively pursued, prosecuted, and arrested to ensure a swift and effective response in safeguarding the privacy and security of individuals’ data.

This strategy underscores the government’s commitment to leveraging digital technology to fortify data protection measures and create a safer online environment for all citizens by partnering with other entities.

Further, many countries worldwide share these cybersecurity concerns. In Thailand’s neighbouring country, Indonesia, the government has noticed that data privacy is a crucial aspect that demands attention. Indonesia has recognised the paramount importance of safeguarding individuals’ privacy and has taken significant steps to disseminate stakeholders to gain collaborative effort in fortifying children’s security.

Nezar Patria, Deputy Minister of the Ministry of Communication and Information of Indonesia, observed that children encounter abundant online information and content. It can significantly lead them to unwanted exposure and potential risks as artificial intelligence has evolved.

Patria stressed the crucial role of AI, emphasising the importance of implementing automatic content filters and moderation to counteract harmful content. AI can be used to detect cyberbullying through security measures and by recognising the patterns of cyberbullying perpetrators. It can also identify perpetrators of online violence through behavioural detection in the digital space and enhance security and privacy protection. Moreover, AI can assist parents in monitoring screen time, ensuring that children maintain a balanced and healthy level of engagement with digital devices.

Conversely, the presence of generative AI technology, such as deep fake, enables the manipulation of photo or video content, potentially leading to the creation of harmful material with children as victims. Patria urged collaborative discussions among all stakeholders involved in related matters to harness AI technology for the advancement and well-being of children in Indonesia.

In the realm of digital advancements, cybersecurity is the priority right now. Through public awareness campaigns, workshops, and training initiatives, nations aim to empower citizens with the knowledge to identify, prevent, and respond to cyber threats effectively. The ongoing commitment to cybersecurity reflects the country’s dedication to ensuring a secure and thriving digital future for its citizens and the broader digital community.

Western Australia’s AI Initiatives to Empower Educators

The Western Australian government has unveiled a comprehensive set of measures aimed at reducing bureaucratic hurdles, alleviating work burdens, and fostering a conducive environment for educators to focus on teaching. The region’s Education Minister, Dr Tony Buti, spearheading this initiative, took into account the insights from two pivotal reports and explored the potential of AI tools to revamp policies and processes.

In the wake of an in-depth review into bureaucratic complexities earlier this year, Minister Buti carefully considered the outcomes of the Department of Education’s “Understanding and Reducing the Workload of Teachers and Leaders in Western Australian Public Schools” review and the State School Teachers’ Union’s “Facing the Facts” report. Both reports shed light on the escalating intricacies of teaching and the primary factors contributing to workloads for educators, school leaders, and institutions.

Embracing technology as a key driver for change, the government is contemplating the adoption of AI, drawing inspiration from successful trials in other Australian states. The objective is to modernise and enhance the efficiency of professional learning, lesson planning, marking, and assessment development. AI tools also hold promise in automating tasks such as excursion planning, meeting preparations, and general correspondence, thereby mitigating the burden on teachers.

Collaborating with the School Curriculum and Standards Authority, as well as the independent and Catholic sectors, the government aims to explore AI applications to streamline curriculum planning and elevate classroom teaching. The integration of AI is envisioned to usher in a new era of educational efficiency.

In consultation with unions, associations, principals, teachers, and administrative staff, the Department of Education has identified a range of strategies to immediately, in the short term, and in the long term, alleviate the workload for public school educators.

Among these strategies, a noteworthy allocation of AU$2.26 million is earmarked for a trial involving 16 Complex Behaviour Support Coordinators. These coordinators will collaborate with public school leaders to tailor educational programs for students with disabilities and learning challenges.

Furthermore, a pioneering pilot project, jointly funded by State and Federal Governments, seeks to digitise paper-based school forms, reducing red tape and providing a consistent, accessible, and efficient method for sharing information online. Each digital submission is anticipated to save 30 minutes of staff time compared to its paper-based counterpart. Additionally, efforts are underway to simplify the process related to the exclusion of public school students while enhancing support to schools.

As part of the broader effort to support schools, the ‘Connect and Respect’ program, outlining expectations for appropriate relationships with teachers, is set to undergo expansion. This expansion includes the creation of out-of-office templates, and establishing boundaries on when it is acceptable to contact staff after working hours. The overarching goal is to minimise misunderstandings and conflicts, fostering a healthier work-life balance for teaching staff.

The Education Minister expressed his commitment to reducing administrative tasks that divert teachers from their core mission of educating students. Acknowledging the pervasive nature of this challenge, the Minister emphasised the government’s determination to create optimal conditions for school staff to focus on their primary roles.

In his remarks, the Minister underscored the significance of these initiatives, emphasising their positive impact in ensuring that teachers can dedicate their time and energy to helping every student succeed. The unveiled measures represent a pivotal step toward realising the government’s vision of a streamlined, technology-enhanced educational landscape that prioritises the well-being of educators and, ultimately, the success of students.

Indonesia Bridging Diplomacy and Digital Transformation

A delegation from the Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) met with the Permanent Mission of the Republic of Indonesia to the United Nations (PTRI New York) in New York. The meeting addressed the importance of digitisation as a fundamental foundation in bureaucratic reform.

Digitisation, involving representatives from the Ministry of PANRB and PTRI New York, discussed concrete steps to integrate technology into bureaucratic reform efforts. The discussion involved aspects such as implementing information systems, developing human resource capacity, and using technological innovation to enhance administrative efficiency.

In this meeting, the delegation from the Ministry of PANRB, led by Deputy for Institutional and Organisational Affairs Nanik Murwati, accompanied by Acting Assistant Deputy for Institutional and Organisational Affairs for the Economy, Maritime, and Investment of the Ministry of PANRB Ario Wiriandhi, was received by the Permanent Representative of Indonesia to PTRI New York, Arrmanatha Christiawan Nasir, and his team. The meeting began with discussions on the progress of institutional and organisational policy.

Nanik emphasised the urgency and importance of bureaucratic reform supported by data-based digital governance. “Digitisation through the SPBE architecture is the main foundation for bureaucratic reform, with its impact to be felt by the Indonesian people both domestically and internationally,” said Nanik.

Nanik demonstrated the Indonesian government’s commitment to advancing bureaucratic reform through digital transformation through this meeting. They underscored the importance of international collaboration, especially in exchanging knowledge and experiences related to implementing technology in public administration.

One of the main focuses of the meeting was to enhance the effectiveness of public services through implementing digital solutions. The delegation discussed the potential use of artificial intelligence, data analysis, and technology-based platforms to expedite decision-making processes and provide more responsive services to the public.

“The use of digital technology in various aspects of government operations, such as reporting, data management, and interagency coordination, can create a more open, transparent, and efficient environment,” said Nanik.

The Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) emphasised simplifying and integrating business processes to strengthen digitisation. The main goal is to improve the effectiveness and efficiency of task implementation, programmes, and services across all government agencies, including those carried out by the Permanent Mission of the Republic of Indonesia (PTRI) in New York.

Nanik, the representative from the Ministry of PANRB, revealed that the next step is to conduct an in-depth review with PTRI New York regarding the institutional arrangement policy of the Indonesian Representative Abroad. This institutional arrangement aligns with the revision of Presidential Decree No. 108/2003 concerning the Organisation of the Indonesian Representation Abroad. This process aims to align and enhance the organisational structure to provide optimal support in diplomatic tasks.

The discussion highlighted crucial points, including the position and relationship of business processes and work procedures between PTRI and KJRI New York, KBRI Washington DC, and other organisational elements within the PTRI New York environment. The results of the meeting are expected to form a strong foundation to strengthen synergy and efficiency in diplomatic tasks at PTRI in New York.

Furthermore, through this collaborative step, Nanik believes that by implementing digitisation comprehensively in bureaucracy, there will be significant opportunities to improve the efficiency and responsiveness of public services. Digitisation will facilitate access and information exchange between agencies, reduce task execution time, minimise bureaucracy, and mitigate risks associated with manual processes.

This initiative addresses current needs and looks ahead, creating a robust foundation for adapting to ongoing technological developments. Thus, Indonesia can continue to deliver excellent and responsive public services, achieving the goal of sustainable bureaucratic transformation.

CSIRO Study: Navigating the Complexities of AI

Liming Zhu and Qinghua Lu, leaders in the study of responsible AI at CSIRO and Co-authors of Responsible AI: Best Practices for Creating Trustworthy AI Systems delve into the realm of responsible AI through their extensive work and research.

Artificial Intelligence (AI), currently a major focal point, is revolutionising almost all facets of life, presenting entirely novel methods and approaches. The latest trend, Generative AI, has taken the helm, crafting content from cover letters to campaign strategies and conjuring remarkable visuals from scratch.

Global regulators, leaders, researchers and the tech industry grapple with the substantial risks posed by AI. Ethical concerns loom large due to human biases, which, when embedded in AI training, can exacerbate discrimination. Mismanaged data without diverse representation can lead to real harm, evidenced by instances like biased facial recognition and unfair loan assessments. These underscore the need for thorough checks before deploying AI systems to prevent such harmful consequences.

The looming threat of AI-driven misinformation, including deepfakes and deceptive content, concerning for everyone, raising fears of identity impersonation online. The pivotal question remains: How do we harness AI’s potential for positive impact while effectively mitigating its capacity for harm?

Responsible AI involves the conscientious development and application of AI systems to benefit individuals, communities, and society while mitigating potential negative impacts, Liming Zhu and Qinghua Lu advocate.

These principles emphasise eight key areas for ethical AI practices. Firstly, AI should prioritise human, societal, and environmental well-being throughout its lifecycle, exemplified by its use in healthcare or environmental protection. Secondly, AI systems should uphold human-centred values, respecting rights and diversity. However, reconciling different user needs poses challenges. Ensuring fairness is crucial to prevent discrimination, highlighted by critiques of technologies like Amazon’s Facial Recognition.

Moreover, maintaining privacy protection, reliability, and safety is imperative. Instances like Clearview AI’s privacy breaches underscore the importance of safeguarding personal data and conducting pilot studies to prevent unforeseen harms, as witnessed with the chatbot Tay generating offensive content due to vulnerabilities.

Transparency and explainability in AI use are vital, requiring clear disclosure of AI limitations. Contestability enables people to challenge AI outcomes or usage, while accountability demands identification and responsibility from those involved in AI development and deployment. Upholding these principles can encourage ethical and responsible AI behaviour across industries, ensuring human oversight of AI systems.

Identifying problematic AI behaviour can be challenging, especially when AI algorithms drive high-stakes decisions impacting specific individuals. An alarming instance in the U.S. resulted in a longer prison sentence determined by an algorithm, showcasing the dangers of such applications. Qinghua highlighted the issue with “black box” AI systems, where users and affected parties lack insight into and means to challenge decisions made by these algorithms.

Liming emphasised the inherent complexity and autonomy of AI, making it difficult to ensure complete compliance with responsible AI principles before deployment. Therefore, user monitoring of AI becomes crucial. Users must be vigilant and report any violations or discrepancies to the service provider or authorities.

Holding AI service and product providers accountable is essential in shaping a future where AI operates ethically and responsibly. This call for vigilance and action from users is instrumental in creating a safer and more accountable AI landscape.

Australia is committed to the fair and responsible use of technology, especially artificial intelligence. During discussions held on the sidelines of the APEC Economic Leaders Meeting in San Francisco, the Australian Prime Minister unveiled the government’s commitment to responsibly harnessing generative artificial intelligence (AI) within the public sector.

The DTA-facilitated collaboration showcases the Australian Government’s proactive investment in preparing citizens for job landscape changes. Starting a six-month trial from January to June 2024, Australia leads globally in deploying advanced AI services. This initiative enables APS staff to innovate using generative AI, aiming to overhaul government services and meet evolving Australian needs.

New Zealand’s Telehealth Drive for Rural Communities

Having robust and effective public services is a fundamental goal for every country aiming to enhance the quality of life for its citizens. Quality public services, especially healthcare access, are pivotal in societal well-being and development. As a basic human need, the significance of quality public services in healthcare becomes even more prominent.

Image adapted from Ka Ora Telecare website

New Zealand government is aware of fostering its public services. In light of this, New Zealand has embraced a transformative journey by integrating digital technologies to enhance the accessibility and efficiency of its public services. The introduction of the rural after-hours telehealth service is a testament to the commitment of public health authorities to leverage technology for the benefit of citizens, especially those in remote areas.

This initiative aligns with the broader agenda of digital transformation sweeping across various sectors. The transformative service is co-commissioned by Te Whatu Ora and Te Aka Whai Ora and is delivered through a collaboration between three leading telehealth organisations in New Zealand.

Rural communities now have two convenient methods to access the telehealth service. The public can contact 0800 2 KA ORA (0800 252 672), or their rural healthcare provider can refer them. This dynamic service, operational for a week, has already engaged 20 rural practices, with more set to join in the coming days.

When individuals contact the service, a triage process is initiated by skilled nurses and kaiāwhina. Patients are seamlessly referred to a doctor if necessary. Jess White, general manager of telehealth organisations, spoke about this innovative platform that provides rural communities an additional option for receiving care.

Dr Sarah Clarke, National Clinical Director for one of the telehealth organisations at Te Whatu Ora, underscored the significant impact of this service on the most isolated communities, where access to after-hours care, particularly without reliable internet access, has been a persistent challenge. Selah Hart, Deputy Chief Executive from one of the telehealth organisations at Te Aka Whai Ora, underscores the relief this service brings to rural whānau, particularly those with young children who previously had to endure long journeys for after-hours medical care.

Operational on weekdays from 5:00 pm to 8:00 am and providing 24-hour coverage on weekends and public holidays, the service is staffed by a team of kaiāwhina, nurses, GPs, and emergency medicine specialists. This coverage ensures accessibility for enrolled and unenrolled individuals in rural areas, enabling them to increase their quality of life.

Te Pae Tata, the Interim New Zealand Health Plan 2022, serves as a strategic framework that spotlights the healthcare needs of various demographic groups. Te Pae Tata underscores the importance of enhancing their access to high-quality and timely healthcare services. The emphasis on rural healthcare is a testament to New Zealand’s commitment to equitable health outcomes and a proactive step towards addressing the specific needs of these communities.

This new rural clinical telehealth service complements New Zealand’s existing telehealth options, with Healthline (0800 611 116) continuing its regular operations. As technology evolves, these telehealth services can serve as a foundation for further innovations.

The introduction of this service signifies a commitment to advancing healthcare through digital innovation, ensuring that even the remotest communities have access to quality healthcare, further solidifying New Zealand’s position at the forefront of telehealth advancements.

Across the world, tech is improving health outcomes and patient experiences. For instance, OpenGov Asia reported that in Indonesia’s healthcare industry, robots are crucial, assisting surgeons in procedures, providing rehabilitation therapies, and even delivering medications to patients. Telesurgical robots offer enhanced skill and precision, minimising invasive procedures and improving patient outcomes.

Similarly, in the U.S., researchers at the Pritzker School of Molecular Engineering (PME) at the University of Chicago have harnessed the power of machine learning to revolutionise vaccine design. MIT researchers have introduced medical technology advancements, a wearable ultrasound monitor fashioned as a patch, that holds promising implications for individuals with bladder or kidney disorders, offering a more accessible means to monitor organ functionality.

December 2, 2023

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Driving Digital Inclusion Across Australia

Digital Dentistry Reshaping Oral Care in Singapore

NSW’s Collaborative Path to Closing the Skills Gap

Thailand Strengthening Data Privacy and AI Safeguards

Western Australia’s AI Initiatives to Empower Educators

Indonesia Bridging Diplomacy and Digital Transformation

CSIRO Study: Navigating the Complexities of AI

New Zealand’s Telehealth Drive for Rural Communities

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