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Empowering Hanoi’s Citizens: A Digital Revolution in Public Services

According to the Chairman of the Hanoi People’s Committee, Tran Sy Thanh, the city plans to improve the efficiency of online public services, enhance linkages between national databases, and boost data sharing among ministries and agencies while securing information systems and personal data.

Hanoi has been making breakthroughs in the implementation of administrative reform and digital transformation. Earlier this year, the police in the city issued chip-based ID cards to residents. Out of the total of over 6.22 million e-ID accounts created, more than 4.22 million accounts were activated as of June-end, according to the Deputy Director of the Hanoi Police Major General Nguyen Hong Ky.

He was addressing a meeting on the city’s administrative reform, digitalisation, and implementation of Project 06, which involves the development of the population database and e-identification and e-authentication services. During the event, Nguyen Viet Hung, the director of Hanoi’s Department of Information and Communications, said that the city has formulated and implemented regulations concerning the management, operation, and utilisation of information systems and databases. By the end of 2025, the city aims to eliminate fees to submit online dossiers for public services.

Districts in Hanoi have recognised the significance of digital transformation and have taken measures to propose and execute digitisation initiatives. Various government bodies, including departments, branches, People’s Committees of districts, towns, and communes, as well as wards and townships, are actively maintaining and operating their portals to disseminate information to the public and businesses. The initiative has improved accessibility to information and services, facilitating better communication and engagement with the local community and enterprises.

Approximately 99.5% of the city’s enterprises submit their tax declarations electronically and over 99.1% of businesses make their tax payments through electronic means. Additionally, all tax refund records are now processed electronically. This marks the integration of technology into the city’s tax administration system, streamlining processes and providing greater convenience and transparency.

So far, Hanoi has issued a total of 12,188 digital signatures to its officials and civil servants. Local government departments and agencies are exchanging online documents with ministries and central agencies, following regulations. This move towards electronic document exchange leads to efficiency, transparency, and connectivity in administrative communications between the city and higher-level government bodies.

Hanoi has achieved significant progress in its administrative reform. Its administrative reform index consistently ranks among the top ten best-performing cities in the country. Last year, the city’s administrative reform secured the 3rd position out of the 63 provinces and centrally-run cities in Vietnam, jumping seven places compared to the previous year’s ranking. Moreover, Hanoi’s provincial Digital Transformation Index jumped 16 places in 2021.

In 2020, Vietnam kicked off a national digital transformation programme, under which the country would renovate the management and administration activities of the government, the production and business activities of enterprises, and the overall way of living and working. It is developing a safe, humane, and wide digital environment. The national digital transformation programme has the dual purpose of both developing the digital government and economy and establishing Vietnamese digital businesses with a global capacity. To improve the delivery of public services, over 40 cities and provinces in Vietnam have smart city operation centres that manage and optimise operations.


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