is the leading full service telecommunications company in the Philippines,
serving the needs of consumers and businesses across an entire suite of
products and services including mobile, fixed, broadband, data connections,
internet and managed services.
for more than 50% of the Philippines’ mobile revenues, Globe Telecom leads the
mobile market, while also generating one-third of the country’s fixed broadband
revenues and enterprise data connections.
To enhance customer experience for its 60 million customers,
Globe Telecom looked into the use of machine learning to deliver real-time
targeted marketing and optimised products and services, while maintaining
compliance with the latest industry data regulations in the country.
Data explosion as both opportunity and
to Chief Technology and Information Officer and Chief Strategy Officer of Globe
Telecom Mr Gil Genio, the company strives to enable its customers to live a
digital lifestyle that is supported by its robust and pervasive mobile network.
the increasing number of Internet of Things (IoT) devices, Globe Telecom’s
mobile data volumes grew by 66% in 2017, reaching 600 petabytes (PB). The increased
volume of data generated by IoT devices is valuable resources for the company
to gain real-time insights of consumer behaviour and preference.
consumer spending on mobile services was not increasing at the same rate. As
such, Globe Telecom must seek new ways to optimise its investments, bundle product
offerings, and deliver contextual advertisements that elicit the most response
from its customers.
“To sustain our growth, we are always looking for ways to
improve customer experiences across our channels and touchpoints. Our ability
to strategically manage and monetise information about our customers will
enable us to deliver value-added products and further differentiate ourselves
in today’s competitive business landscape,” said Mr Genio.
challenge that Globe Telecom faced was its traditional data warehousing
infrastructure which was expensive and unable to accommodate the speed or scale
of Globe Telecom’s data.
The value of a modern data management
the above-mentioned problem statements in mind, Globe Telecom started to search
for a new data management infrastructure that not only helps to manage the data
but also keep it secure, tracked and reportable for regulatory and privacy
compliance. They soon found the solution through Cloudera.
is uniquely positioned to help us manage our data so we can get into the real
core of our purpose, which is to more effectively market, to more effectively
change the custom experience of a customer, and at the end of the day to make
their mobile lifestyles even more effective,” said Mr Genio.
the help of Cloudera, Globe Telecom revamped its data management infrastructure
to meet its needs and tap on new business potentials. Understanding that service
providers are among the biggest aggregators of data under evolving market,
technology, and regulatory conditions, Cloudera
Enterprise allows telecoms to securely sync user, network, device,
business, and social data to drive customer intimacy and accelerate innovation.
Enterprise at the core of Globe Telecom’s data management
architecture, the increasing volumes of real-time, granular network signal
information and data from batch loads are ingested into a centralised data hub
and made available to all employees across the organisation with full fidelity
and security. Different functions across the company, including marketing, credit,
and finance, also benefited from direct access to the platform. Cloudera’s
platform is also able to allow telecommunications companies to scale to today’s
and future data volumes and delivers machine learning and advanced analytics
techniques to become data and insight driven.
“Two years ago, we were probably a bit behind
mobile companies around the world,” said Mr Genio. “But today, we're trying to solve
those challenges simultaneously with many other companies around the world… We
can manage, interpret, and, at the end of the day, democratise all of that
information that's all visible to us.”
analytics, Globe Telecom is now able to perform customer segmentation that
would have been previously impossible, resulting in a better mobile experience
and more effective ads.
future-proofing its analytical environment, Globe Telecom is maintaining a
competitive edge in a fast-moving, global industry.
The Defense Information Systems Agency is planning to release a “container as a service” product in the coming months that will help synchronise the Defense Department’s many cloud environments. The project aims to make data centres central to the Defense Department’s hybrid cloud environment by using commercial containers. The hybrid approach sometimes “raises an eyebrow” but there were a lot of benefits to a container-based approach.
A server is a server. So it is possible to do that on-premises. And where that becomes super powerful is when you have an on-prem container in the data centres, you have containers in the cloud. And now the nexus between the two is substantially easier and more standardised than it would have been previously
the container-as-a-service shift setup, which includes data centre personnel and those who came from the legacy Cloud Computing Program Office, could help develop new skill sets for the existing workforce. A minimum viable product of the service is expected this year.
One of the concepts is to take on both sides – both people that understand how to administer environments in the cloud, as well as people that understand how to administer environments in a traditional data centre – and create some overlap of experience and skillsets so that have a more organic cross-functional workforce.
The approach not only builds new skills for existing workers, which could help with retention but it also makes the agency more adaptable to changing mission needs. 2022 is a key year for DISA’s updated strategic approach to simplify and modernise the Defense Department’s IT infrastructure with more enterprise services and enhance cybersecurity.
Technology solutions, such as the cloud-based internet isolation (CBII) browser, that emerged from the pandemic response are now foundational to DISA’s strategy, which aims to provide a framework for what and how the agency acquires products and services in the coming years. CBII was DISA’s first taste of a successful other transaction authority acquisition that moved to production this year as it rolled out a tool that helps protect DOD’s network from cyber vulnerabilities that come from web-browsing.
In addition to cyber, the document also stresses the need for modernised infrastructure, including a plan to stand up a capability to improve endpoint security through user activity monitoring for Fourth Estate organisations in fiscal 2021.DISA is also working on “an infrastructure technical refresh” for its unclassified (NIPRnet) and secret (SIPRnet) networks in 2021 to improve computing abilities.
As reported by OpenGov Asia, A report titled “Government Cloud Platforms 2021–2022 RadarView” evaluated 15 providers based on product maturity, enterprise adaptability and future readiness. The report identifies four trends that are shaping the market. The first is the increasing compliance needs that are accelerating the shift to the cloud. The cloud helps agencies address sensitive workloads, such as those involving health care data while complying with requirements.
State and local governments are increasingly adopting cloud to lower IT and licensing costs. Cloud can help city councils manage and organise resources and foster communication and collaboration. It can help them securely store, analyse and process sensitive economic data, and they can more easily capture and process data from the internet of things and edge computing.
The second trend is the emergence of tailored cloud regions for communities such as defence and intelligence. Such regions can address the level of sensitive data that these communities work with, and these users can look to these isolated cloud resources to deploy workloads securely and compliantly.
The third trend is the fact that convergence with emerging technologies is driving change. Fourth, government cloud providers are expanding their influence by growing into new regions and helping the public sector shift to cloud while maintaining data governance and sovereignty. Moves toward modernisation, smart cities and a digital economy are driving governments to upgrade their IT infrastructure and cloud is the best way to ensure that data is securely and readily available.
To more securely explore artificial intelligence applications to advance patient care, the Virginia Department of Behavioural Health and Developmental Services (DBHDS) will be creating an anonymised digital twin of patient data to more securely explore artificial intelligence applications to advance patient care.
BHDS will first deploy GEMINAI synthetic data engine, which creates a duplicate dataset of patient information. That digital twin will have the same statistical properties, nuances and characteristics of a population of interest, but it will contain no personal information associated with patients that might reveal their identity.
DBHDS can generate “synthetic patients” with specific medical conditions that fit certain demographic profiles, all without the personal health information of the original dataset, and with no one-to-one relationship back to the production data or any way to reverse-engineer the data to tie it back to a real person.
According to the Department of Health and Human Services, a synthetic health data engine employs an open-source development model. Synthea uses publicly available data to generate synthetic health records and can export information in multiple standardised formats. Synthea generates realistic patients, simulates their entire lives, and outputs electronic health record data.
Synthetic health data sets are compatible with a variety of technologies, such as the Health Level Seven International. This type of synthetic health data engine can support the greater Patient-Centered Outcomes Research (PCOR) data infrastructure by providing researchers and health IT developers with a low-risk, readily available synthetic health data source to provide access to data until real clinical data are available.
Clinical data are critical for the conduct of PCOR, which focuses on the effectiveness of prevention and treatment options. However, realistic patient data are often difficult to access because of cost, patient privacy concerns, or other legal restrictions. Synthetic health data help address these issues and speed the initiation, refinement, and testing of innovative health and research approaches.
The department said the data it had been using in its test and development environment did not meet security baselines for the protection of patient data. For those less secure applications, DBHDS needed synthetic, or properly de-identified and HIPAA compliant data. In addition to providing the synthetic data, the department said it wanted capabilities for machine learning prediction, data characterisation, decision reasoning, transparency and auditability.
As reported by OpenGov Asia, People with diseases or conditions that affect the base of the skull, such as otologic abnormalities, cancerous tumours and birth defects, might need to undergo skull base surgery at some point in their life. Surgeons must skillfully operate on and within a person’s skull, accessing specific regions using drills to successfully conduct these challenging procedures.
Researchers at Johns Hopkins University (JHU) have recently developed a new system that could be used to train surgeons to complete skull base surgeries, as well as potentially other complex surgical procedures. This system, presented in a paper published in Computer Methods in Biomechanics and Biomedical Engineering: Imaging & Visualisation, is based on the use of a virtual reality (VR) simulator.
So far, the system provides an immersive simulation environment where the surgeons can interact with a virtual skull which is generated from a patient CT (Computer Tomography) scan. A virtual drill that is controlled via a haptic device (or a keyboard) is used to drill through the virtual skull. The interaction between the drill and the skull is used to generate force feedback which is provided via the haptic device for realistic tactility. Finally, for visual realism and depth perception, stereoscopic video is displayed on a VR (Virtual Reality) headset.
A data centre company has revealed it’s building a second new centre in Auckland, which it expects will help boost the economy by a total of $1.4 billion. The company is already constructing its first New Zealand cloud data centre in the northwest of Auckland.
It is now planning to develop a five-hectare site in north Auckland into Aotearoa’s biggest data centre and has hailed the new site as a significant milestone for the company. The CEO for the Australia and New Zealand branch of the firm stated that the company had committed to a major investment programme in the country thanks to the increasing use of cloud computing services here.
The two data centres will be “purpose-built, secure, environmentally-friendly” and designed specifically for the New Zealand market. These two investments will collectively bring over $600 million to the Auckland region, with a combined economic value exceeding $1.4 billion over the life of the projects.
Each data centre will create more than 150 jobs during construction and approximately 250 ongoing skilled information technology and telecommunications jobs once the sites are operational.
The company has said it has taken a “highly consultative approach” to the building of the Auckland data centres. It has engaged with both government and industry stakeholders to design a data centre ready for an accelerated digital agenda, one that enables the use of cloud technology to drive innovation, improve productivity, and enhance security to better protect data and information for all New Zealand organisations.
That has included using a local construction company. The intention is for both data centres to be run with 100 per cent renewable sources, and to set industry-leading benchmarks for water and energy efficiency.
The first data centre is already fully leased and will be ready for service early next year, DCI said. Construction of the new centre is scheduled to commence in mid-2022. In the last couple of years technology giants, Microsoft and Amazon have both unveiled plans for massive data centres in Aotearoa.
Meanwhile, a US-based tech giant revealed it was going to build a $100 million data centre in 2020. And in September 2021 a world-leading e-commerce platform confirmed it will open a new Cloud Region in New Zealand in 2024. The company says it will invest around NZ$7.5 billion into the country over the next 15 years and create 1000 jobs.
The global data centre market was valued at $187.35 billion in 2020 and is projected to reach $517.17 billion by 2030, registering a CAGR of 10.5% from 2021 to 2030.
Physical data centre facilities in an enterprise are designed to share IT operations and equipment to store, process, and disseminate data and applications. Further, data centres are based on a network of computer applications and storage solutions intended to share information and data.
The shift in traditional on-premises physical servers to virtual network-based data centres – a result of the advancement in multi-cloud computing – is driving the growth of data centres globally. The modern data centre in an enterprise can communicate with multiple sites, both cloud computing and on-premises.
The data centre market is expected to witness notable growth during the forecast period, owing to the rise in data centre complexities due to scalability. Furthermore, the rise in penetration of high-end cloud computing in enterprises, globally in developing economies drives the growth of the data centre market during the forecast period. Moreover, an increase in the investment in a data centre application globally is expected to propel market growth.
However, the rise in concerns related to data privacy paired with the growing demand for managed services is expected to restrain the market growth. Further, an increase in penetration of the Internet of Things and hybrid & multi-cloud architecture solutions is expected to provide a lucrative opportunity for the growth of the data centre market during the forecast period.
The Thai government is seizing opportunities that come from digital technology to improve citizens lives and to increase the country’s economic competitiveness regionally and globally. Through the nation’s ‘Thailand 4.0’ strategy which includes major investment into digital infrastructure, big data platform and analytics for education, healthcare and agriculture, as well as initiatives such as the Smart City project, the government is spearheading the country’s acceleration in digital transformation.
In 2017, the Thai government launched the ‘Village Broadband Internet’ scheme to expand the country’s high-speed internet network throughout the country allowing Thai people who live in remote areas to access broadband or high-speed Internet. Currently, all Thai villages can access high-speed internet networks, which allows users to access the government e-services as well as e-commerce and e-banking applications.
Thai citizens are one of the most digitally connected and engaged populations in the world
Thai citizens are one of the most digitally connected and engaged populations in the world according to the “Global Digital Report 2021”. The amount of time Thai internet users spend in front of a screen each day is above the global average and is the 9th highest in the world.
Thailand was ranked third in the world for e-commerce adoption and ranked fifth for using QR codes. The country also recorded the highest number of transactions through mobile banking and financial transaction apps in 2020, which could be partly attributed to the government’s digital co-payment scheme which is part of a relief package for those affected by the pandemic.
This in turn has put more pressure on the financial sector in Thailand to be digitally ready to meet demand and customer needs, but also to have the robust infrastructure in place with a strong data strategy to meet this demand. The traditional banking model has been significantly declining over the years due to the shift in consumer behaviour in the digital era and financial institutions due to their legacy infrastructure and risk-averse nature were perhaps not as fast as other sectors to digitise. The COVID-19 outbreak was a key factor in shifting the banking business landscape.
Outdated technology along with many structured and unstructured data sets meant limitation of scalability, and limitations on advanced data analytics which will could leave banks lagging in identifying marketplace opportunities and understanding customer needs. But in Thailand, many of its major banks have already embarked on a multi-year transformation journey to realise their full potential and take advantage of the opportunities of digitisation.
Thailand’s maturity in digital space points towards a successful future for the digital banking sector
Thailand’s digital infrastructure also puts the country at a significant advantage over other Asia Pacific nations, with extremely high smartphone ownership and internet usage. These factors are show Thailand’s maturity in the digital space, and point towards a successful future for the digital banking industry as a whole.
The Bank of Thailand has a three-year strategic plan (2020- 2022) with the theme – “Central Bank in a Transformative World”. Their aim is to ‘navigate the Bank of Thailands’s operations in a rapidly changing environment and to strengthen the resiliency of Thailand’s financial and economic system to meet the upcoming challenges as well as to help promote an inclusive and sustainable growth of the Thai economy.’
One of Thailand’s biggest banking transformations is Siam Commercial Bank’s reorganisation to become SCBX – transforming itself beyond being a traditional financial institution to being a compete financial technology group. Starting over 5 years ago, they have transformed the bank’s technology architecture and have also set up several tech-driven start-ups under the SCB Transformation Project. Their successes include SCB 10X, which has received $400m in tech investments and Purple Ventures’ “Robinhood” which is a food-delivery app now has over 2 million users and is expanding into non-food services.
Thailand’s banking and financial services landscape has undergone a major period of transformative change over the last few years, with more changes with many driven by the pandemic in the last two years than in the previous decade.
Bangkok Bank is accelerating its Digital Banking strategy with the continuous expansion of services to support digital lifestyles. Recently, the bank joined Counter Service Co. Ltd to add identity verification channels to open savings accounts through the ‘Be My ID’ service at more than 13,000 7-Eleven stores nationwide to support the growing demand for transactions via digital channels, while also increasing access to government relief measures and supporting Covid-19 control measures.
Krung Thai Bank has developed a platform and acted as rights protector for the “Rao Mai Ting Kan” which translates as the ‘No One Will Be Left Behind’ scheme, a project providing assistance to 15.3 million Thais during the COVID. The bank is also part of a campaign that generated cash flow in the economy of up to 20 billion baht. It played a key role in the “Khon La Khrueng” which means ‘Let’s Go Halves’ scheme which contributed to the economic recovery at the grassroots level, and also helped educate people on how to use technology (improving digital literacy) via the bank’s applications, “Pao Tang” and “Thung Ngern”. Thanks to its support for various government schemes, the bank can currently serve up to 40 million users.
The bank is keen on innovating and developing digital financial products and services in line with rapidly changing customer behaviour to increase its competitiveness. In particular, the new Krungthai NEXT application was developed with world-class technology and includes features that can support future financial activities. Pao Tang, an open banking application, can support digital services such as health care through the Health Wallet and Thailand’s first digital bond trading via the Wallet SBM.
Thai banks continually strategizing on how to use digitalisation to make better use of their data
Banks are in the unique position in that their data that can tell clients and partners the most important information sellers want to know– can the customer pay? This is extremely valuable and combined with the rest of the information banks hold about customers, such as their demographics, spending patterns and preferences, it becomes even more valuable. Combine it with additional data from third-party systems, partners, and public sources and it becomes even more valuable still. All of this combined data can be used for additional intelligence and insights about customers which in turn is even more valuable again.
Banks will increasingly rely on data to understand the customer journey and to identify market trends. The banking industry is moving towards a more collaborative and open market focusing on data protection and minimising risk. Banks need to work on a strategy building strong foundations in data processes and customer experience, and this is where digitisation and advanced technologies such as AI, ML, cloud and blockchain will be key.
The banking and finance industry is on the brink of evolving into something completely different to what it was once traditionally known for in the past. In the digital and connected era, detailed and automated understanding of every customer, action and service will become the key condition for staying a value-driven organisation. And the Thai banking system already seems to understand this very well.
OpenGov Asia is hosting an invitation-only breakfast insight session with Splunk – ‘Driving The Future Of Thailand Financial Institutions Through Data.’ Click here for more information.
Fraudsters have been running schemes on government programs essentially since those programs were first created. However, COVID-19 created an environment especially ripe for fraudulent activity. When the pandemic hit in early 2020, government unemployment offices were flooded with both legitimate requests as well as hits from scammers looking to take advantage of the system and the chaos caused by the flood of claims.
Access to new technology like bots and Artificial Intelligence has given criminals, both those acting individually and larger organized crime syndicates, the power to submit fraudulent benefit applications on a tremendous scale.
First, fraudsters either buy stolen IDs, many of which are purchased from the dark web or create synthetic IDs by combining various bits of identity data from different sources. Then, they employ bots to completely inundate government systems and slip in fraudulent applications, which often go unnoticed among the flood of legitimate ones.
As the government attempts to limit criminal activity, many agencies are working to deploy technology solutions that allow them to capture anomalies and detect fraud in programs like UI, Medicare/Medicaid and even the Supplemental Nutrition Assistance Program.
With nearly 30% of the fraudulent UI claims in larger states based on stolen Social Security numbers, it’s much more difficult for government agencies to catch anomalies. Implementing an automated identity verification (AIV) system can be a lifesaver for agency IT teams that are understaffed and overworked for several reasons:
- Improved processing time – By automating ID verification, government agencies can quickly process more applications. Using real-time credit data can help eliminate fraudulent claims before they get into the system. Faster processing also contributes to a higher user satisfaction rate among legitimate applicants who experience a more efficient turnaround.
- Reduced human error – AIV eliminates the potential for human error common when staff are feeling the stress of doing more with less. Even with well-trained and experienced employees in place, errors, omissions and misunderstandings can let fraudulent claims pass.
- Less expensive than deploying new workers – The growing demand for qualified IT professionals makes these positions very competitive and often cost-prohibitive for agencies on a set annual budget.
- Scalability – Even government IT shops that can find, hire and train qualified new employees must still deal with seasonal (end of quarter, end of year) or event-based (disaster, pandemic) scaling challenges that test their normal day-to-day workload. AIV can provide flexibility during times of peak demand.
A 2020 report commissioned by researchers at the Administrative Conference of the United States found that federal agencies were closing the gap and that 45% of the 142 agencies surveyed were also using AI and/or machine learning to assist in fraud analysis in two key areas:
- Using data analytics to detect and diagnose fraud after the fact.
Data analytics can help supplement IT and financial auditing teams and improve the overall efficiency and effectiveness of their post-mortem audits. Analytics make it possible to quickly and efficiently compare the data from disparate systems, more confidently identifying anomalies between them.
- Implementing behavioural analytics to prevent fraud.
As important as fraud detection, prosecution and recovery are, using behavioural analytics to help prevent fraudulent activity by verifying identity before a claim is ever paid out is the real opportunity.
As reported by OpenGov Asia, bipartisan members of the house recently introduced legislation that would require the government to drastically modernise the United States’ digital identity infrastructure. This bill establishes the Improving Digital Identity Task Force to establish a government-wide effort to develop secure methods for governmental agencies to validate identity attributes to protect the privacy and security of individuals and support reliable, interoperable digital identity verification in the public and private sectors.
China will further promote the development of a digital economy during the 14th Five-Year Plan (2021-25) period, according to a circular issued by the General Office of the State Council. By 2025, the digital economy should be in full expansion mode, with the added value of core industries in the digital economy accounting for 10% of GDP.
Meanwhile, digital innovation should play a bigger role in leading economic development with significant progress in the intelligent level and integration between digital technology and the real economy. A better digital economy governance system and a more competitive digital economy are also expected, according to the circular.
According to the plan, efforts will be made to accelerate the construction of the information network infrastructure, and a national-level integrated big data centre system coordinating computing power, algorithms, data, and application resources. High-quality data elements will be provided.
Market entities will be encouraged to collect data following the law. Data resources processing will be improved and the data service industry will be fostered and expanded. In addition, market-based circulation of data elements will be promoted. Furthermore, new mechanisms for the development and utilisation of data elements will be developed.
The plan also emphasised industrial digital transformation. To accelerate digital transformation and upgrading in enterprises, qualified large-scale enterprises will be encouraged to build integrated digital platforms. Efforts will also be made to deepen comprehensive digital transformation in key industries, including the all-around and full-chain digital transformation of traditional industries and higher digitisation level in the agricultural industry.
The circular also urged promoting the digital transformation of industrial parks and clusters. It stresses enhancing innovation of key technologies in strategic and forward-looking fields such as quantum information, network communications, integrated circuits, key software, big data, artificial intelligence, block-chain, and new materials, among others.
Core industries should be more competitive, such as basic software and hardware, core electronic components, key basic materials and production equipment. And key products should be more self-sufficient. New business forms and models will be fostered.
Digitisation of public services is also an important issue, the circular said, and efforts will be made to improve the efficiency of Internet Plus government services, and ensure digital social services benefit more people.
A sound digital economy governance system will be established with the participation of governments, platforms, enterprises, industrial organisations, and the general public. The circular also stressed international cooperation and data and network security.
While data is an important factor in the digital economy, more effort should be made to bridge the digital divide to benefit more user groups. To be specific, we need to improve infrastructure construction and the sharing of computing power from leading companies to smaller ones
As reported by OpenGov Asia, China’s top industry regulator unveiled a five-year plan to accelerate the integration of digital and real economies amid a broader push to lay down a policy framework for the nation’s industrial development until 2025.
The Ministry of Industry and Information Technology said accelerating the deep integration of information technologies in all industrial chains is of great significance to promote industrial digitisation and digital industrialisation in the new era. According to the five-year plan, the ministry will adopt five special initiatives, including promoting manufacturing digital transformation and industrial internet platforms, to advance industrial upgrade.
The ministry said the integrative development of”5G plus industrial internet” is on a fast track in China. At this time, more than 100 influential industrial internet platforms have also been built. In addition, more than 1,800 5G plus industrial internet projects are under construction in China, covering 10 important industries including mining, coal and electricity.
Smart cities are here to stay and are fast becoming the norm rather than an outlier. Smart cities use ICT to improve the lives of residents through more efficient utilisation of resources, assets and funds in an effort to better serve citizens. Smart cities optimise services and operations to enhance the overall citizen experience while simultaneously driving development and growth. Cutting edge technology is used to plan, design and manage resources and infrastructure in the best way possible.
According to a report, cities can use smart technologies to improve some key quality-of-life indicators by 10% to 30%. These increases could mean more lives saved, lesser crime, lowered health system burden and a cleaner, green environment.
There are, of course, challenges in creating smart cities. These challenges can seem overwhelming, as they range from things like legislative and policy roadblocks to funding challenges to technology infrastructure and security. The fact is, in as much as smart cities rely on technology, the key is not necessarily in how much technology is available but rather how well the available technology is deployed and exploited – Smart City Technology Management.
Read on to know about the five primary technologies required for a highly successful smart city environment and how all the pieces of the city’s infrastructure can work together as a cohesive whole.