The public sector has a high potential for data and artificial intelligence (AI) to have a huge transformative impact. After all, governments have access to tremendous amounts of data, and government operations affect us all in small and large ways every day.

As Malaysia accelerates its digitalisation efforts through the MyDigital strategy, data will only become a more precious commodity. Having a robust data and AI strategy in place will help the public sector better harness the power of data.

It is no secret that only rich data catalyses AI and AI adoption among government entities appears to be uneven and generally lags behind the private sector. But for some governments, there are entire departments, or pockets within departments, where adoption is robust, advanced, and successful.

Public sector agencies struggle to unlock the value of their data due to outdated legacy systems and limited analytics capabilities – being data-rich but insight-poor.

Public sector agencies require a multifaceted approach, including the ability to quickly integrate new data, make accurate, multilevel forecasts, and provide data-driven insights for policymakers.

Big Data Analytics Ideal Framework and Impactful Use Cases – Global Best Practices

Malaysia is heavily invested in accelerating Big Data Analytics (BDA) adoption and innovation within the country. The government is pushing for Malaysia to become a BDA hub in ASEAN and has taken initiatives for Big Data Innovation Centres of Excellence. Malaysia is also one of the very few countries in the world with a structured national Big Data Analytics (BDA) initiative. BDA is central to Malaysia’s digital economy, resulting in the growth of other digital technologies, such as artificial intelligence (AI), the Internet of things (IoT), and advanced automation.

The National Big Data Analytics Centre (NBDAC) has been established to support the Government’s aspirations in ensuring every planning and decision-making is based on data analytics and in line with the Digital Government and the Fourth Industrial Revolution (4IR) initiatives.

MyDigital outlines the objective of achieving 80% end-to-end online government services. To achieve this objective, the government has been fast-tracking its digitalisation goals. Today’s unprecedented speed of technological change has shifted people’s expectations of public services. Citizens are demanding high-speed, efficient, and readily accessible service on their terms.

Governments are expected to modernise and streamline the way citizens access public services. BDA endeavours to tap on innovative technologies, creating personalised services, and laying the right foundation will be key.

Leveraging 5G to Transform Public Services, Elevate Citizen Experience and Accelerate Productivity – Power of Artificial Intelligence of Things / IoT Analytics

Government agencies seek to deliver quality services in increasingly dynamic and complex environments. However, outdated infrastructures—and a shortage of systems that collect and use massive real-time data—make it challenging for the agencies to fulfill their missions.
Governments have a tremendous opportunity to transform public services using the “Artificial Intelligence of Things” (AIoT) to provide situations specific and real-time data, which can improve decision-making and optimise operational effectiveness.

5G networks will play a huge role and help in delivering AIOT effectively and efficiently in shaping the future of digital Malaysia.

A good example of where AIoT can help is in Flood prediction and preparedness. Artificial Intelligence of Things / IoT Analytics can help gain real-time situational awareness that enables enhanced emergency preparedness, swift response, and proactive communications designed to reduce devastating impacts on citizens and property.

Migrating and Modernising Analytics Onto Public Cloud – Providing More Efficient and Effective Public Services

The Government, through MyDIGITAL, is shifting towards a Cloud-First strategy, targeting the migration of 80% of public data to a hybrid cloud system by the end of 2022.

The shift towards a Cloud-First strategy by the government is a welcomed and timely move. There is a broad range of advantages and efficacies linked to the shifting of public sector services into the Cloud. Thanks largely to its ability to handle large volumes of information, Cloud services will enhance the efficiency of data collection and management as well as enable advanced technologies – such as Big Data, Artificial Intelligence (AI), Internet of Things (IoT), and other applications – to be used to strengthen the delivery of Government services to all Malaysians.

This points to several questions –

• What are the biggest untapped opportunities for big data analytics and AI adoption in government?
• What obstacles and challenges unique to the government are most important to understand today to ensure progress tomorrow?
• How can agencies harness the power of 5G technology and deliver innovative IoT, AI, and ML capabilities?

OpenGov is pleased to invite you to our exclusive OpenGovLive! Virtual Breakfast Insight is aimed at imparting knowledge on how government agencies can accelerate, innovate and transform their advanced analytics capabilities into the cloud, make data an integral part of their decision making, harness 5G technologies, and adopt AIoT to better serve the citizens.

This session serves as a great peer-to-peer learning platform to gain insights and practical solutions to understand the value of cutting-edge technologies available to make better, faster, and more cost-effective, data-driven decisions that make a difference in the lives of the citizens and realise the vision of MyDigital.