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OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge and strategies on how to accelerate and redefine the connected citizen experience.
COVID-19 has progressed digital transition by years and has foundationally altered the way both the public and private sector across the world deliver services, products and programmes.
Government agencies and institutions have fast-tracked digitisation of internal operations and delivery of citizen services. Businesses made temporary solutions, that are morphing into more permanent ones, to meet changing and new demands – far more quickly than was thought possible before the crisis.
Right from the start, as would be expected, there was increased demand for e-services and expectations of better virtual offerings. The public and private sectors had to transition business, work and services as remote working became a necessity. With this came the urgent need to test the resilience of new working models, provide better access and protect data. Additionally, other disrupted private sectors looked to the government for adaptive and dynamic regulatory models while citizens also demanded more online services.
To stay relevant, competitive, and survive, in the new normal, requires adopting new technologies, formulating evolving strategies, and deploying best practices. In this VUCA environment, governments across the globe, too, are looking to ramp up their digital transformation to better citizen services in a post-COVID-19 era.
Today, citizens’ expectations of their digital interactions with their government are rising from heightened levels. That means even greater citizen demand for seamless experiences and access to the right content, at the right time, across departments and agencies – at any time, anywhere and with any device.
Ultimately, citizen expectations are changing as society becomes more comfortable with using digital services. For example, during COVID-19, there has been a significant increase in Australians turning to government websites for support and information. In addition, with more Australians spending more time interacting with – and becoming reliant upon – digital government, trust is increasing.
Policymakers must understand that digital matters are societal matters. Open and honest communication about risk and emergencies should be considered an asset, not a liability; problems need fixing, not hiding.
The post-pandemic era presents an opportunity for the government to harness the momentum of recent initiatives to improve digital services for citizens. It also offers a platform to strengthen trust in digital infrastructure and to reinforce the benefits of highly secure and encrypted data for personalised experiences.
This is the perfect timing for citizen-centric government leaders. A rich, real-time understanding of the needs of each citizen, supported by a creative mindset, can unlock the pathway to more positive citizen experiences.
There is a clear opportunity right now for the public sector to share learnings, partner and collaborate with industry leaders to work hand in hand in achieving true digital transformation that improves the lives of citizens and society as a whole.
So, what does a government agency/organisation needs to assess and critically adopt to transform their digital operations to innovate citizen experience?
We will be discussing:
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“It was a well-organised session. The team understands how to give the personal touch and keep an involving session”
Singapore Telecommunications
“A great session with in-depth discussion and sharing of perspectives from participants of different organisations and entities”
SP Digital/SP Group
“The session was wonderfully run. The interaction was erudite and enlightening. Mr. Mohit Sagar did a great job in steering the conversation to core strategic issues”
National Disaster Management Authority
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Adobe Digital Government solutions enable agencies to make, manage, mobilize and measure the information, experiences and knowledge needed to achieve their missions. Government agencies use Adobe technology to power digital content creation and management that most effectively engages citizens; deliver rapid forms creation, secure document workflows and unbreakable digital signatures needed to increase business process efficiency; create, manage and share knowledge that agency teams need to accomplish their mission; and to do it all with the most advanced content-centric security and analytics available. With 25 years of proven innovation, Adobe is transforming the way agencies interact —real-time, on any device. For more information, please visit Adobe.
Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.
CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.
Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.
Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.
Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.
SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.
HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices.
IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.
