February 26, 2024

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Customer Loyalty: The Engine of Profitability

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that seeks to deliver cutting-edge technologies for enhancing client loyalty and profitability in Indonesia’s financial services and corporate sectors. This invitation-only event will feature an interactive discussion with decision-makers from the country’s financial services and enterprise sectors. 

Meet Our Distinguished Speakers

Raditio Ghifiardi
Vice President Information Security & Compliance
Smartfren Telecom

Johan Fantenberg
Principal Solutions Architect - APJ
ForgeRock

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Accelerate growth by providing consistent, secure and scalable experiences throughout the services ecosystem

Digitalisation has permeated almost all industries and ecosystems across the globe. In line with this trend, digital technology will continue to revolutionise all segments in Indonesia, especially the services sector.  

While the services industry is witnessing unprecedented development, customer expectations and engagement patterns are shifting. The use of the internet and mobile applications has expanded dramatically in Indonesia, indicating that digital channels will become increasingly important in developing loyalty and producing growth for organisations. 

Digital clients provide value to organisations, but they are also accustomed to the high levels of responsiveness, personalisation, and attention provided by traditional businesses making them loyal to them.  

All Indonesian industries have benefited greatly from a high level of consumer loyalty. To create an equivalent, if not better, digital experience and attract new and retain existing customers, businesses must adopt a customer-centric approach when digitally engaging and responding to customers. 

Companies must integrate and expand their products into their consumers’ everyday lives, resulting in seamless ecosystems and increased growth. 

Through digital platforms, businesses have access to vast volumes of consumer data including demographics, product consumption and behaviours. However, this data will only be relevant to an organisation if it has effective analytics technology in place to extract actionable insights and create value from them. It is also critical that consumers be able to offer consent, see, and manage such data and its use. 

As the digital surface widens, with vast online offerings and more e-transactions, security is of vital concern. Viruses and fraud aside, the risk of account takeover (ATO) and illicit access is increasing. 

Moreover, in an increasingly digital landscape, legal frameworks are also critical for the safety of all stakeholders. Safety regulations and legal frameworks are becoming more stringent, and compliance is becoming tough.  

Organisations must become nimbler to keep up with the increasing rate of change in today’s industry. To respond to changes in technology, customer behaviour, regulations and security, organisations must be agile and dynamic. 

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that seeks to deliver cutting-edge technologies for enhancing client loyalty and profitability in Indonesia’s financial services and corporate sectors. This invitation-only event will feature an interactive discussion with decision-makers from the country’s financial services and enterprise sectors. 

We will be discussing:

  • Increase income while maintaining a competitive advantage 
  • Increase customer acquisition speed 
  • Enhance seamless customer experiences 
  • Reduce the dangers of identity fraud and cybersecurity 
  • Secure client data to foster long-term trust and loyalty 

Who Should Attend

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Networking

Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.

Learning

We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.

Exposure

Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

“Very well organised, speaker’s contents were  relevant. Mohit has connected the topics excellently”

Bank Julius Baer

“One of the best events I attended during this pandemic, taking into consideration of the restrictions. It was really well organised”

DBS Bank Ltd

“The event was well organised. The coverage topics are relevant and sufficiently covered by the
speakers”

Credit Suisse

Get involved

For sponsorship opportunities

For speaking opportunities

engage@opengovasia.azurewebsites.net

PARTNER

ForgeRock®, (NYSE: FORG) is a global leader in digital identity that delivers modern 

and comprehensive identity and access management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than 1300 global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is headquartered in San Francisco, California, with offices around the world. For more information and free downloads, visit www.forgerock.com or follow ForgeRock on social media: Facebook ForgeRock | Twitter @ForgeRock | LinkedIn ForgeRock.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.