February 26, 2024

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Customer Loyalty: The Engine of Profitability

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that seeks to deliver cutting-edge technologies for enhancing client loyalty and profitability in Indonesia’s financial services and corporate sectors. This invitation-only event will feature an interactive discussion with decision-makers from the country’s financial services and enterprise sectors. 

Meet Our Distinguished Speakers

Raditio Ghifiardi
Vice President Information Security & Compliance
Smartfren Telecom

Johan Fantenberg
Principal Solutions Architect - APJ

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Accelerate growth by providing consistent, secure and scalable experiences throughout the services ecosystem

Digitalisation has permeated almost all industries and ecosystems across the globe. In line with this trend, digital technology will continue to revolutionise all segments in Indonesia, especially the services sector.  

While the services industry is witnessing unprecedented development, customer expectations and engagement patterns are shifting. The use of the internet and mobile applications has expanded dramatically in Indonesia, indicating that digital channels will become increasingly important in developing loyalty and producing growth for organisations. 

Digital clients provide value to organisations, but they are also accustomed to the high levels of responsiveness, personalisation, and attention provided by traditional businesses making them loyal to them.  

All Indonesian industries have benefited greatly from a high level of consumer loyalty. To create an equivalent, if not better, digital experience and attract new and retain existing customers, businesses must adopt a customer-centric approach when digitally engaging and responding to customers. 

Companies must integrate and expand their products into their consumers’ everyday lives, resulting in seamless ecosystems and increased growth. 

Through digital platforms, businesses have access to vast volumes of consumer data including demographics, product consumption and behaviours. However, this data will only be relevant to an organisation if it has effective analytics technology in place to extract actionable insights and create value from them. It is also critical that consumers be able to offer consent, see, and manage such data and its use. 

As the digital surface widens, with vast online offerings and more e-transactions, security is of vital concern. Viruses and fraud aside, the risk of account takeover (ATO) and illicit access is increasing. 

Moreover, in an increasingly digital landscape, legal frameworks are also critical for the safety of all stakeholders. Safety regulations and legal frameworks are becoming more stringent, and compliance is becoming tough.  

Organisations must become nimbler to keep up with the increasing rate of change in today’s industry. To respond to changes in technology, customer behaviour, regulations and security, organisations must be agile and dynamic. 

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that seeks to deliver cutting-edge technologies for enhancing client loyalty and profitability in Indonesia’s financial services and corporate sectors. This invitation-only event will feature an interactive discussion with decision-makers from the country’s financial services and enterprise sectors. 

We will be discussing:

  • Increase income while maintaining a competitive advantage 
  • Increase customer acquisition speed 
  • Enhance seamless customer experiences 
  • Reduce the dangers of identity fraud and cybersecurity 
  • Secure client data to foster long-term trust and loyalty 

Who Should Attend

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“Very well organised, speaker’s contents were  relevant. Mohit has connected the topics excellently”

Bank Julius Baer

“One of the best events I attended during this pandemic, taking into consideration of the restrictions. It was really well organised”

DBS Bank Ltd

“The event was well organised. The coverage topics are relevant and sufficiently covered by the

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