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Drive Digital Transformation In The Public Sector – Data Availability Matters

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge and strategies on how to democratise and secure data to enhance organisational agility, capacity, and response time.

Enhancing data management and for better governmental agility, capacity, and response time

Around the world, government agencies and organisations are doubling their digitalisation efforts to meet citizens’ needs and endure the impact of the ongoing COVID-19 pandemic.

In 2020 alone, growth within the digital economy has understandably accelerated as the COVID-19 pandemic gave birth to new digital businesses. The “new normal” is driving the organisations to accelerate digital transformation initiatives to ensure that citizens continue to avail of mission-critical services uninterrupted and seamlessly.

MyDIGITAL

The global economy, Malaysia included, continues to endure the severe challenges of the crisis. This devastating event has affected Malaysians of every ethnicity and social strata as well as workers in both the public and private sectors. Whole industries faced upheavals, and many of our day-to-day interactions are now conducted virtually.

In Malaysia, to realise the aspirations of MyDIGITAL, the Malaysia Digital Economy Blueprint is formulated to set the direction, outline the strategies, initiatives and targets to build the foundation to drive the growth of the digital economy, including bridging the digital divide. The Blueprint will also ensure that the country is ready to embrace digital technology by seizing existing opportunities.

The emergence of new technologies, data analytics and a digital environment changes expectations towards the ability of the Government in delivering public services.

Based in the MyDigital blueprint, to ensure that no Malaysian is left behind to catch the wave of digitalisation, the foundations have been set for the country’s transformation towards an advanced digital economy. This foundation means building the infrastructure, facilitating innovation and creating an ecosystem for all to contribute to bring forth higher standards of living, the fruits of which will be enjoyed by all Malaysians, at the same time, driving digital transformation in the public sector by increasing the adoption of digital technologies and utilising digital tools to improve efficiency and productivity.

While this transformation encompasses people, process, and technology, it is the underlying

technology that forms a foundation for a successful initiative. A big part of this shift is driving digital transformation by recognising the importance of data. Enhancing data management, security and recovery is now more vital due to the surge of cyber threats such as Ransomware.

Digital Transformation Outpaces Risk Management

Digital transformation, compounded by the new normal introduced by the COVID-19 pandemic also created a ‘Transformation Gap’ that agencies and organisations must address across the Four C’s:

  • COSTS | managing more data across more sources
  • CYBER | resiliency in the face of a ransomware attack
  • CLOUD | standardise data management across clouds
  • COMPLIANCE | abide by new data regulations

 

There is no better time than now to simplify and secure your data recovery strategies. The need of the hour is to democratise and secure the data systems to keep pace with the new digital demands and deliver more effective and efficient public services.

Organisations are transforming and rapidly adopting cloud services; however, it is important that this transition serves as an enabler and does not create additional complexity for IT operations teams while securing utmost data security.

Given that the top goal of digital transformation efforts is to become more operationally efficient, any new solutions deployed must simplify data management and enable the agencies to be more agile and digitally capable.

Transforming citizen experiences and optimising communication efficiencies

Today’s citizen, apart from wanting empathy from the government, demands real-time experiences at a level and pace never seen before. Research shows that the digital divide is more than just an access issue and cannot be alleviated merely by providing the necessary equipment. There are at least three factors at play: information accessibility, information utilisation, and information receptiveness. More than just accessibility, individuals need to know how to make use of the information and communication tools once they exist within a community.

Moreover, agencies cannot take digitally savvy citizens for granted, using outdated, ineffective, and sluggish communication strategies and models that are obsolete. To complement a new effective communication strategy, the public sector must deploy the best available technology to effectively cater to citizens’ ever-evolving needs.

Within hours instead of days, weeks, or months, agencies must deliver great citizen experiences with effective, personalised messaging channels, front, and centre.

An innovative communication framework can offers advanced capabilities and advantages such as proactive notifications, cloud-based technology, and third-party bots, allowing citizens to transact in real-time, without delays, getting much-needed results anytime, anywhere on any device.

Accordingly, to allow conversations across multiple channels, agencies can automate answers to common questions (FAQs) with AI-powered workflows powered through an Answer Bot. This eases the burden on human resources, with only complex issues being escalated to a person.

With the use of robust, multi-platform communication solutions, the public sector and related agencies can connect multiple internal and external applications to build tailored messaging experiences for citizens and inter-agency transactions.

Which brings us to the core question: how can the public sector conduct a more social and efficient way of delivering key messages and information to citizens and other government bodies across multiple platforms in the new normal?

 

This session serves as a great peer-to-peer learning platform to gain insights and practical solutions to integrate cutting-edge tools and technologies for public sector communication and to scale these, as necessary.

We will be discussing:

  • Building omni-channel responsive, agile, and consistent experiences for citizens and other governing bodies
  • Managing risks by providing cutting-edge technologies to aid the communication framework
  • Maximising timely resolution and benefits brought by improving communication channels
  • Enabling scale-ready communication programmes and technologies
  • Improving the process and quality of information dissemination and customer service in the new normal
  • Enhancing citizen experiences using a technologically advanced platform

Who Should Attend

Meet Our Distinguished Speakers

Martyn Wallace
Chief Digital Officer
Digital Office for Scottish Local Government

Andy Ng
Vice President, Asia South & Pacific Region
Veritas

CM Woon
Regional Director, Asia South
Veritas

Geoff Coley - Veritas Speaker

Geoffrey Coley
Director, Strategy & Architecture, Asia South & Pacific
Veritas

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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IN COLLABORATION WITH

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Networking

Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.

Learning

We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.

Exposure

Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

Excellent event for public sectors and private agencies where we can share knowledge, experience and information about ICT technology

Implementation Coordination Unit, Prime Minister’s Office

Great opportunity to get latest information in communication technologies, especially on Cloud infrastructure

Selangor State Education Department

It was a very good event on the whole. Interactive sessions enabled better discussions and dissemination of experience and knowledge

Ministry of Economic Affairs

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For speaking opportunities

engage@opengovasia.com

PARTNER

Zendesk is a CRM company that builds support, sales and customer-engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk’s headquarters are in San Francisco, and it operates 17 offices worldwide. Learn more at www.zendesk.com.