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Digital Disruption and The Age of Experience – Are you READY?

A Platform For Collaboration
How Do You Thrive In Them?

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OpenGov Asia is pleased to invite you to an exclusive Breakfast Insight that will look at how you can profit from your DX journey today as you brace yourselves for the challenges beyond.

Digital Disruption and The Age of Transition: Are you Up to Speed

Using next-gen technologies for reaching the pinnacle of providing the best customer and employee experiences whilst maintaining operational resilience
Financial institutions often have their focus on creating the best experiences for their customers. Attracting new customers while maintaining sustainable relationships with their present customers are often of priority.
Having said that, employee experiences are equally crucial to strengthening these relationships and customer-satisfaction. Customer experiences as an external result have direct implications on the internal processes or employee experiences within the organisation.
There are four main factors governing both customer and employee experiences.
1. Circle of trust: customer behaviours are changing
2. Prepare for security threats: prepare for and respond to disruptive events in a manner that demonstrates command and control of response, coordination and service continuity
3. AI and automation is changing the fabric of financial services
4. Meet evolving regulatory requirements: Recover and restore mission critical services
Operational Resilience is the Key:
Before ensuring that customers have a positive user experience, it is imperative that there is complete faith and trust in the reliability and ability of systems and business processes.
The security element of systems is one key in ensuring that information is managed in a secure manner and that business processes are operated surrounding secure structures of data management.
Financial institutions will need to identify and document the people, processes, technology, facilities, and information that support their important business services
Additionally, by attaching an impact tolerance to a business service, financial institutions can provide a clear focus of efforts to enhance their operational resilience: this may include plans to conduct business continuity exercises, apply continuous monitoring and communication plans for example.
AI and Automation: Creating Valuable Customer Experiences
Having systems that can anticipate the needs of users using AI and data analytics capabilities is another key function to have for boosting the customer experience. It is also about taking the experience of customers and improving current business process.
Financial institutions are governed by traditional structures that are constantly being challenged by new players, such as online systems and digital banks, where competition is created in providing the best user experiences.
Today, the agenda has shifted towards enabling global banking as an experience where it is done anywhere at any time without the need of face to face interactions.
Digital Transformation, Innovation and Compliance: Core Pillars of Next-Gen Financial Services
Understanding the impact of the future FSI trends on current processes, the pain points within the financial industry and how to overcome them are key facets of focus of financial institutions.
OpenGov is pleased to bring an exclusive Breakfast Insight to equip you with the information to innovate and deliver amazing service experiences whilst reducing cost and risks.
This unique session will present you the latest research and real-time case studies of customer experience and banking processes, from which you will understand:
The unique proposition of this OpenGov Breakfast Insight is the integration of cutting-edge insights from our expert speakers and interactive discussion among the participants.
OpenGov Breakfast Insight sessions are concise, to the point, strategic level discussions designed to bring learning within a short span of 3 hours!
Interested in getting the Agenda for this event?

Request a copy from our staff (opengov@opengovasia.com)

Who Should Attend


Meet Our 2020 Speackers

Elisha Harrington
Head of Financial Services Innovation ServiceNow

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Mohit Sagar
Group Managing Director and Editor-in-Chief OpenGov Asia

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Download the Digital Disruption and The Age of Transition Overview

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Sponsors

IN COLLABORATION WITH

Networking

Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.

Learning

We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.

Exposure

Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

The preparation that was put into this was fantastic. Great effort to follow up and cover all aspects on delegate needs

Armed Forces of the Philippines

The event was really great and I was able to get lots of insights. Hope to join again in future events

National Bureau of Investigation

This a whole new way of organising an event and making people come together to share their knowledge and insights are new to us, but you made it happen! Congrats OpenGov Team!

Department of Public Works and Highways

Get involved

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engage@opengovasia.com

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com