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Digital Disruption and The Age of Transition: Are you Up to Speed?

A Platform For Collaboration
How Do You Thrive In Them?

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OpenGov Asia is pleased to invite you to an exclusive Breakfast Insight that will look at how you can profit from your DX journey today as you brace yourselves for the challenges beyond.

Using next-gen technologies for reaching the pinnacle of providing the best customer and employee experiences whilst maintaining operational resilience even during critical periods
Financial institutions often have their focus on creating the best experiences for their customers. Attracting new customers while maintaining sustainable relationships with their present customers are often of priority.
In this massively changing COVID-19 world, a critical component of a business plan is to remain productive in all circumstances – and that is where the digital markets and workforces come into the fore.Banks around the region have made arduous efforts to support their business and customers through the COVID-19 pandemic. The global crisis has resulted in permanent changes to the way businesses operate—and now is the time to prepare for a new way of work.
Having said that, employee experiences with resilient operation are equally crucial to strengthening these relationships and customer-satisfaction. Customer experiences as an external result have direct implications on the internal processes or employee experiences within the organisation.
There are five main factors governing both customer and employee experiences.
Interested in getting the Agenda for this event?
Circle of trust: customer behaviours are changing
Prepare for security threats: prepare for and respond to disruptive events in a manner that demonstrates command and control of response, coordination and service continuity
AI and automation are changing the fabric of financial services
Meet evolving regulatory requirements: Recover and restore mission critical services
Front-to-back office transformation is key in enabling business services to drive better outcomes for customers

Operational Resilience is the Key

Before ensuring that customers have a positive user experience, it is imperative that there is a complete faith and trust in the reliability and ability of systems and business processes. The security element of systems is one key in ensuring that information is managed in a secure manner and that business processes are operated surrounding secure structures of data management.
Financial institutions will need to identify and document the people, processes, technology, facilities, and information that support their important business services.
Additionally, by attaching an impact tolerance to a business service, financial institutions can provide a clear focus of efforts to enhance their operational resilience: this may include plans to conduct business continuity exercises, apply continuous monitoring and communication plans for example.
AI and Automation: Creating Valuable Customer Experiences
Having systems that can anticipate the needs of users using AI and data analytics capabilities is another key function to have for boosting the customer experience. It is also about taking the experience of customers and improving current business process.Financial institutions are governed by traditional structures that are constantly being challenged by new players, such as online systems and digital banks, where competition is created in providing the best user experiences.Today, the agenda has shifted towards enabling global banking as an experience where it is done anywhere at any time without the need of face to face interactions.
Digital Transformation, Innovation and Compliance: Core Pillars of Next-Gen Financial Services
Understanding the impact of the future FSI trends on current processes, the pain points within the financial industry and how to overcome them are key facets of focus of financial institutions.
OpenGov is pleased to invite you to our exclusive OpenGovLive! Virtual Insight Session aimed at imparting knowledge equip you with the information to innovate and deliver amazing service experiences whilst reducing cost and risks.

We will be discussing:

Striking the right balance between long-term change and incremental improvements How data and systems are to be managed with secure infrastructures in place
The value of strengthening both customer and employee experience
Interested in getting the Agenda for this event? Request a copy from our staff (opengov@opengovasia.com)

Who Should Attend

Meet Our 2020 Speackers

Elisha Harrington
Head of Financial Services Innovation

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Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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Download the Digital Disruption and The Age of Transition Overview

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The preparation that was put into this was fantastic. Great effort to follow up and cover all aspects on delegate needs

Armed Forces of the Philippines

The event was really great and I was able to get lots of insights. Hope to join again in future events

National Bureau of Investigation

This a whole new way of organising an event and making people come together to share their knowledge and insights are new to us, but you made it happen! Congrats OpenGov Team!

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