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Organisational Resilience 2.0: Managing Multiple Threats Proactively, Efficiently and Effectively

A Platform For Collaboration

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Moving from a reactive crisis response approach to a proactive crisis prevention approach

Threats know no organisational boundaries. Hurricanes, earthquakes, floods, power outages, and infrastructure events remind us that all organisations are vulnerable to both manmade and natural disasters.

The key to improving organisational resiliency is identifying and preparing for threats that pose danger to your assets, operations, and people. While risk assessments and risk management plans are crucial to every organisation, another key component of any operational risk management process is proactively preparing for the worst-case scenario.

COVID-19 has been the biggest lesson and reset for all of us. No nation or organisation has escaped widespread disruption from the COVID-19 pandemic. What has it taught us?

“Every battle is won before it is ever fought,” so said, Sun Tzu.

We can see this today. More than ever, preparation and equanimity are of paramount importance. What we do today and how we all position ourselves will echo throughout the next few years and will set the stage for how our citizens and customers view and interact with our products and services.

The pandemic and increasingly extreme weather situations all over the world are making the leaders rethink their operational resilience and business continuity strategies.

They are pondering if there is any guide to identify, getting ready for, and responding effectively and efficiently to critical events?

Is there any solution available that would automate and accelerate organisations’ operational response to critical events to keep people safe and businesses running?

It’s important to remember that business-threatening disasters can take many forms. It’s not always a destructive natural disaster ( earthquakes, floods, pandemics) In fact, it’s far more common to experience disaster from “the inside” – events that hurt your productivity or affect your IT infrastructure and are just as disruptive to your operations.

Incidents like cyberattacks, data loss, malware and viruses, hardware and software failures, internet, and network disruptions are some of the “inside events” that can hurt your business operations. It would require an integrated approach to aggregate risk data, locate people and assets under threat, initiate action and manage incidents, and analyse after-action performance.

An Integrated, Unsiloed, and Unified Approach to Improve Operational Resilience

Organisations are investing significant resources in sophisticated controls to protect people, brands, and assets from multiple threats. These disruptive incidents (ranging from extreme weather to IT outages) increasingly lead to operational losses, brand damage, and concerns for health and safety.

Despite the investment, companies struggle to optimise their critical event management (CEM) operation, slowing down response time and creating potentially life-threatening confusion. As a result, companies are turning toward continuous-resolution and a unified approach to critical event management that links security and business operations.

Organisations with a unified approach will see a return on their investment in the form of reduced mean time to identify, know, fix, and resolve events — the real measures of a successful critical event management strategy.

Companies that work to integrate their approach across silos also stand a chance of a significant reduction in the impact that critical events have on safety, reputation, and revenue.

Technology will help them to be prepared, provide them with the ability to monitor risk intelligence, and give them the means of communicating with employees, wherever they are, and protect them in the process.

 Managing Multiple Threats – Efficient, Automated and Collaborative Process

In an increasingly uncertain world, there is a need for companies to increasingly taking a unified approach (also known as the cross-functional fusion center approach) to combat the widespread damage of critical events.

These organisations need to work across business units, combining internal resources, technology, and business services, such that operations to detect and manage multiple critical events beyond strictly securing facilities.

Businesses today will likely suffer multiple critical events every year, resulting in millions of dollars in unexpected costs, operational disruption, and real threats to their workforce, customers, or suppliers. 

Managing multiple threats, therefore, has become a new operational imperative. To anticipate, manage, and curb disruptions to business continuity, leading COOs are embracing a unified approach to CEM, enabled by tested, purpose-built technology. 

Given the growth of critical event risks, it is no longer an option for one job function to reactively address this risk or rely on their C-suite peers, such as the Chief Security Officer, to be responsible for managing this risk. Effective business continuity demands that the entire organisation right from COOs to Chief Security Officer (CSO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Risk Officer (CRO), and their Chief People Officer (CPO) come together to make it as an organisational imperative.

Who Should Attend

Meet Our Distinguished Speakers

Martyn Wallace
Chief Digital Officer
Scottish Local Government Digital Office

Graeme Orsborn
Vice President - International CEM Business Unit

Mark Shortman
Principal and Head of Crisis & Resilience Consulting, Asia Pacific
Control Risks

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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The discussion was very lively and useful, especially because of the breadth of experiences

RBL Bank

Good session to get more insight from various perspectives

Yarra City Council

The session was informative with lots of participation and insights given across a broad spectrum of organisations

Nanyang Technology University

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Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. . The company’s platform sent over 3.5 billion messages in 2019 and offers the ability to reach over 550 million people in more than 200 countries and territories, including the entire mobile populations on a country-wide scale in Australia, Greece, Iceland, the Netherlands, Peru, Singapore, Sweden, and a number of the largest states in India


Control Risks is a specialist risk consultancy. We are committed to helping our clients build organisations that are secure, compliant and resilient in an age of ever-changing risk and connectivity.

With offices in every region and time zone, Control Risks is positioned to help you wherever and whenever required. We don’t just know the world – we live and work in every part of it.