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Powering Service Level and Operational Efficiency Breakthroughs

Mandarin Oriental Singapore

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight session, that will provide the latest novel approach to allowing successful AIOps in the financial services industry. This is a closed-door, invitation-only, interactive session with top-level financial services industry leaders in Singapore.

Leading Successful AIOps for Financial Services

Digital investments made before 2020 undoubtedly allowed many financial institutions to rapidly respond to a VUCA operating environment after COVID-19 struck. The “transition to digital” was based on what institutions believed the future of client contact would be and was validated in a post-pandemic world.

While business continuity was a welcome outcome, an important lesson is the industry’s exceptional adaptability and leaders’ perceptions of past and future transformation efforts. The agility and speed of the pivot raise hopes for quicker responses in the future.

Delivering optimised and creative digital user experiences in today’s financial services firms is a business necessity – but cannot be done with yesterday’s technologies, outdated organisational techniques, and legacy infrastructure.

Artificial Intelligence for IT operations (AIOps) platforms are critical components of a contemporary digital infrastructure in the FSI. They improve IT operations with analytics and machine learning to assure constant reliability, high performance and security. AIOps takes data from numerous IT operations platforms and uses AI/ML analytics to detect and respond to issues in real-time.

A survey of financial services businesses revealed that 88% of respondents indicated “AIOps as highly crucial for the future of IT operations.”

Digital optimisation

The quality of end-to-end digital experiences is what gives organisations the leading edge and separates great leaders from others in today’s financial services marketplace. However, as IT systems become more complex, dynamic, diversified and hybrid, meeting deliverables, goals and mandates become increasingly difficult for IT operations teams.

IT teams need to deploy an AIOps platform that enables service-driven, autonomous remediation to deal with the enormous expansion in monitoring, data, complexity and user expectations. As the financial services industry undergoes digital transition, it must be able to cater to more business-critical services in progressively hybrid environments.

Legacy models were not developed for these environments, causing teams to deal with disparate tools, visibility gaps, and difficulty with managing scale. IT operations are taking a step back and reassessing their portfolios to further cut down on costs and complexity through tool rationalisation and modernisation. With this big step, MTTR is reduced by 70%.

Delivering industry-proven value

With this platform, operational intelligence and automatic services have the power to deliver innovative AI, ML, and automation.

AIOps can benefit firms by improving user experiences, increasing operational efficiency and facilitating scalability. Agencies can be at the top of their game with KPI-driven, predictive analytics solution for digital services that gives complete stack visibility and the power to identify problems before they affect customers. What’s more, IT professionals are empowered to have a thorough understanding of tools and to detect and resolve issues before they occur.

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight session, that will provide the latest novel approach to allowing successful AIOps in the financial services industry. This is a closed-door, invitation-only, interactive session with top-level financial services industry leaders in Singapore.

Let go of legacy infrastructures to get ahead in financial services! What you will get out of this session is how to:

  • Embolden the future of IT operations through adapting
  • Focus on KPI, business insights, and customer experiences with observability
  • Modernise and improve visibility across the organisation
  • Innovate with automation, operational intelligence, and AI/ML
  • Mitigate and detect issues before occurring

Who Should Attend

Meet Our Distinguished Speakers

Pravat Sutar
Vice President - Data Architect
Great Eastern Singapore

Ravi Bedi
Head & Practice Lead, AI-Led Solutions, NEXT Solutions
NCS Group

Phillip Wu
Director, APEX Solutions
Dell Technologies

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

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NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 69 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit 


Dell Technologies (NYSE:DELL) helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit