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Reconstructing Financial Services Operations for an Emboldened Tomorrow

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight that aims to provide the latest information on the benefits of an efficient and cohesive bank-wide operational platform to engage customer experiences. This is a closed-door, invitation-only, interactive session with top financial services industry leaders from Singapore, Malaysia, the Philippines, and Thailand.

Transform customer experiences by starting within

The financial services industry is undergoing a massive transformation. FinTech has upended the status quo by providing customers with new methods to obtain the services they require. They proved that access did not have to be a source of contention, altering consumers’ expectations of service speed and ease. It sparked the fire to digitally revolutionise the way the sector does business.

More recent times have compelled institutions to shift gears quickly on numerous levels, including discovering new methods to communicate with consumers, enabling workers to securely work remotely and delivering services that customers require immediately. The move brought to light how digital fragmentation and silos in the middle and back office are impeding progress.

Building (and keeping) trust with consumers and regulators requires reliance, quickness, and agility. To be successful, the industry’s digital transformation must go beyond the sleek user interface and into the heart of operations. To have a genuine change, financial institutions must address their disjointed approach and seek solutions that solve organisational difficulties holistically.

Establishing seamless connections

Highly fragmented systems and manual procedures generate massive inefficiencies throughout the middle and back office, where client information remains siloed.

A report states that “banks struggle to join the dots internally and prepare bank-wide views of a customer relationship, let alone integrate external sources of data. And, as such, risk and credit decisions are typically taken at the product level, not at the customer level.

OpenGov believes that financial services operations must enable everyone to be on the same page with the same information at the same time. It should give institutions the end-to-end insight they require to boost resilience and build more customer-centric operations. Furthermore, it ought to provide executives with a clearer view of the operational facts they require to make better decisions.

Efficient productivity

Manual procedures plague the middle and back office, making it difficult and time-consuming to complete work across different functional areas. A single erroneous or misplaced email can cause a bottleneck for days. As with ESG efforts today, these are often ad hoc, siloed, and manual, with data scattered across disparate systems. If one system can tie directly to all those disparate data, that’s powerful.

Secure digital workflows in place can alert the appropriate person to act at the appropriate moment. It simplifies complex procedures that span siloed teams, allowing work to be progressed swiftly and simply. They also decrease work redundancy, which is a common source of dissatisfaction and exhaustion, not to mention needless blunders.

Employees can optimise their effectiveness and improve the customer experience by working with improved tools and insights. Less time is spent on routine chores and more time is spent on customer-facing concerns.

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight that aims to provide the latest information on the benefits of an efficient and cohesive bank-wide operational platform to engage customer experiences. This is a closed-door, invitation-only, interactive session with top financial services industry leaders from Singapore, Malaysia, the Philippines, and Thailand.

The biggest pain point for banks is to establish a bank wide Operational Platform that is seamless and efficient! This is what we will be discussing!

  • How to Connect the entire financial institution internally
  • How to Maximise and unlock employee productivity
  • How to Improve flexibility and agility in the existing technology ecosystem
  • How to Eradicate digital fragmentation and data silos
  • How to Accelerate business performance

Who Should Attend

Meet Our Distinguished Speakers

Dr David R. Hardoon
Chief Data and AI Officer
Union Bank of the Philippines

Elisha Harrington
Senior Director – Chief Innovation Office
ServiceNow

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

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IN COLLABORATION WITH

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“It was a great first time experience to be invited in the OpenGov! Mohit tried his best to really keep the conversation alive and interesting. This is a very good avenue to gather all IT Managers f rom the different government agencies to learn from each other and share experiences”

National Transmission Corporation

“The session is highly informative, and the topic is an important one for organisations which are embarking on digital transformation and adopting new IT solutions”

SP Digital/SP Group

“It was good to see many people from various organisations across the industry, I could see now how we all share similar challenges”

Kasikorn Line Company Limited

Get involved

For sponsorship opportunities

For speaking opportunities

engage@opengovasia.azurewebsites.net

PARTNER

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.  For more information, visit: www.servicenow.com.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.