On 17 May 2018, the Singapore OpenGov Leadership Forum
2018 gathered around 400 government officials and senior technology executives
from across the Singapore Government to discuss the opportunities and
challenges of digital transformation. The full-day Forum took place at
Marina Bay Sands, Singapore.

This
year marks the 4th run of the OpenGov Leadership Forum in Singapore.
OpenGov Leadership Forum seeks to provide an opportunity for government
officials, industry experts and distinguished international speakers to come
together to exchange ideas and learn about the latest developments in the
public sector technology landscape.

To
kick off the Forum, Mr Mohit Sagar, Managing Director and Editor-in-Chief of
OpenGov gave his opening remarks. Mr Sagar highlighted the imperative of
digital transformation in the public sector. He remarked that digital
transformation is more than just the technology – it is about understanding
citizens’ needs and driving desirable outcomes. He said that in this age of
disruptive technologies, in order to use technology to improve public services delivery,
government officials need to understand citizens’ needs, how they use
technology and, more importantly, what their agencies are trying to achieve.

Senior
Minister of State, Ministry of Transport and Ministry of Communications and
Information, Dr Janil Puthucheary, gave the opening ministerial keynote at the
Singapore OpenGov Leadership Forum on 17 May. Dr Puthucheary is also the
Minister-in-charge of GovTech.

Dr
Puthucheary pointed out that despite rapid changes in the technology landscape,
citizens’ needs for jobs, secure homes, opportunities for their children, a fulfilling
education, and meaningful social networks remain unchanged.

“We
want to transform. We want to transform our government, we want to transform
our economy, we want to transform our society. And ultimately, we want to
transform opportunities for businesses in Singapore. For Singapore, this type
of transformation is existential,” said Dr Puthucheary.

“The role that we might play in the world stage
will be defined by our response to this transformative wave and disruption,” he
said.

In leading the country to ride this
transformative wave of technological disruption, the Singapore Government has
been taking the lead by accelerating the delivery of key Strategic National Projects,
including the National Digital Identity portal SingPass, the adoption of PayNow
which makes e-payments more integrated and interoperable, and the Moments of Life application which aims to address citizens’
pain points when transacting with the Government.

Dr
Puthucheary named security, data, and talent as the foundation for Singapore’s Smart
Nation.

“Cybersecurity
is a key foundation of our Smart Nation efforts,” Dr Puthucheary stated.

Over
the last few years, Singapore has set up a national cybersecurity agency and passed
the Cybersecurity Act that came into effect in March 2018. In this area, the Government
is also working with private sector partners to extend opportunities to the
private sector to build a space for innovation.

The Government
is also cautious in how it handles data and shares data. According to Dr
Puthucheary, it is crucial for government agencies to have absolute clarity on
how they should be sharing data and where their responsibilities lie, so that
it provides confidence to the public, as well as to the civil service on how data
can be maximally utilised to fulfil the mission to serve public good. Beyond
giving clarity, the Government also has to look at the design, integration, and
delivery of public services around data. This includes reviewing structures
within the Government around data sharing and data management.

Talent
and skill are also key aspects that form the foundation of Singapore’s Smart
Nation efforts. Dr Puthucheary emphasised the importance of strengthening the
Government’s digital capabilities to make it an “informed power user” of
technology. He highlighted that the Government needed to have significant
engineering and digital capabilities so that it could be the “best informed
client and consumer”, and where appropriate, co-design, co-architect,
co-operate, maintain and execute projects.

To attract the best talent into the
public service, Singapore has launched the Smart Nation Scholarship and set up a
Centre of Excellence in ICT & Smart Systems. Other than attracting
engineers, data scientists, and developers, Dr Puthucheary stressed the
importance of having multi-disciplinary teams to solve today’s complex
challenges.

Other
than diversity within teams, inclusiveness is also a key priority in the
Government’s delivery of quality public services in the increasingly digital age.

“Digital
inclusion means making sure our products, our services, our platforms are
accessible to 100% of the population – not just the sub segment that is ICT-familiar,
digital natives, not just the subsect that is very familiar with English, not
just the early adopters or the first movers. We’ve got to make sure that by
design, our platforms, our products and our services will reach the entire
population,” he iterated.

Dr Puthucheary pointed out that Singapore is
moving towards a digital readiness strategy to look at issues of access,
digital literacy, and participation. He shared that in mid-2018, the Government
would also release the Digital
Government Blueprint to lay out the strategy for a digital and data
driven Government.

After
Minister Puthucheary’s keynote address, the Forum started its first
gamification session to facilitate discussion and exchange among the delegates
and industry experts.

In
the morning, the Forum had four interactive gamification sessions. Throughout
the Forum sessions, participants candidly shared their experience and concerns
as part of the interactive peer learning experience.

In
between the gamification sessions, there were three presentations that aim to
share knowledge and inspire participants in their digital transformation
journeys. The three presentations were as follow:

Mr
Tan Eng Pheng, Assistant Chief Executive (Services) of GovTech shared Singapore
Government’s experience in digitalisation. He started his presentation by
drawing a line between digitisation and digitalisation. According to Mr Tan,
government agencies should seek to pursue digitalisation, which is the use of
technology to integrate with processes to drive change and create much wider
impact.

He
gave a few examples of Singapore’s efforts in digitalisation, including the
creation of national digital identity through the SingPass and CorpPass, the
Parking.SG app, HDB Resale Portal, OneService mobile app, etc. All of these
examples highlighted how technology can assist the government in delivering
citizen centric services.

“Digitalisation
is part of the Singapore public service transformation,” he said.

In
this transformation, the Singapore Government leverage technology to improve
public services to meet rising expectation of citizens as well as to empower
citizens to capture opportunities in digital transformation through reskilling
workforce and redesigning job roles. To conclude, Mr Tan distilled key learning
principles which he summarised as a mindset shift towards ABC – Agile, Bold,
and Collaborative.

Dr
Omar Hatamleh, Chief Innovation Officer, Engineering at National Aeronautics
& Space Administration (NASA) Johnson Space Center (JSC) and Executive
Director of the Space Studies Program at International Space University gave an
international perspective.

In
his thought-provoking presentation, Dr Hatamleh spoke about a future with
innovation – how technology will be disrupting the future economy. He also
highlighted the role of artificial intelligence (AI) and robotics, and the
effect of technology on future job markets. According to Dr Hatamleh, technology
will transform the social fabric of our society from how humans interact with
each other to eventually humans interacting with their AI companions. He
emphasised the importance of bridging the gap between academic institutions and
industry, in terms of investing in education needed to fill the future jobs,
and producing technology that is aligned industry needs.

Mr
Martin Yates, Chief Technology Officer and Homeland Security Director at DELL
EMC, Singapore and South East Asia, Emerging Markets, gave an industry
perspective on how to build a smart digital city nation. 

According
to Mr Yates, rapid urbanisation is one of the biggest challenges of the 21st
century. Cities around the region and the globe face similar challenges, such
as traffic congestion. These challenges in turn inhibit the effective
productivity of a city as well as the quality of life. He also highlighted a
few emerging technology trends including the faster proliferation of IoT
devices, acceleration of security risks, rapid adoption of AI, accelerated
demand for analytics, and rapid use of blockchain.

As a
Chief Technology Officer, Mr Yates assists cities around the region in planning
their ICT strategy to maximise their potential investments and provide internal
future technology roadmaps. Mr Yates emphasised that the ICT strategy must be
reviewed. He zoomed in to four areas of city transformation: (1) digital
transformation, (2) IT transformation, (3) workforce transformation, and (4)
security transformation.