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EXCLUSIVE – Enhancing criminal intelligence and law enforcement through collaborative, innovative ICT

EXCLUSIVE - Enhancing criminal intelligence and law enforcement through collaborative

OpenGov interviews Narelle Lovett, a/g National Manager, ICT Future Capabilities to understand ongoing digital transformation at the newly established Australian Criminal Intelligence Commission.

How is your department embracing digital transformation?

The newly established Australian Criminal Intelligence Commission (ACIC) brings together the capabilities of the former Australian Crime Commission (ACC) and CrimTrac, to provide police agencies with national information sharing services.

The intelligence analysis of the former ACC, combined with the ICT and capabilities of CrimTrac, enables the ACIC to connect police and law enforcement to the essential policing knowledge and information they need to make Australia safer.

ICT is one of the ACIC’s core capabilities and is central to the delivery of innovative solutions that enhance criminal intelligence, policing and law enforcement across Australia.

Key projects embracing digital transformation include:

The National Criminal Intelligence System (NCIS) Pilot Program

Delivery of a national criminal intelligence system will vastly improve the way criminal intelligence and information is shared and used across law enforcement agencies, meaning the right people will have timely access to relevant and necessary information, improving our ability to prevent, detect and disrupt threats.

A pilot of the NCIS is currently being run with a restricted group of law enforcement users.

The Biometric Identification Services (BIS) project 

The BIS project will replace the existing National Automated Fingerprint Identification System (NAFIS) and enhance law enforcement’s biometric capabilities with the delivery of a national facial recognition solution for police agencies. 

The BIS solution will deliver police agencies with an improved tool that will contribute to the effectiveness of operational policing, improve safety of front line police and enhance community safety and security.

The National Order Reference System (NORS)

This new technical capability will facilitate information sharing and enforcement of Domestic Violence Orders (DVO) between courts and police across Australia. It will also underpin the National DVO Scheme model laws agreed by the Coalition of Australian Governments in December 2015.

The ACIC is currently working with police, courts and justice agency partners in every state and territory to understand their requirements and the technical functionality they need from the national system. 

This is a complex project, which will require our partners to make significant changes to IT systems and business processes. It will take a few years to complete, but all partners agree, this is a change that needs to happen. We need to better connect the police and the courts, so we can enforce more protection orders, and protect vulnerable families.

What is the role of innovation in your department? 

Innovative ICT capabilities are essential to service delivery for the ACIC. 

Our key priority for 2016–17 is to enhance our information systems and national databases. This will be underpinned by our ICT Strategy, currently under development.

As technology advances, the ACIC will become more capable of delivering innovative service by rapidly assessing new ideas and often realising solutions in an iterative manner.

Being on the front foot with advancements in ICT and improving staff capabilities is as important as upgrading infrastructure in order to deliver quality, poignant and timely resources to our law enforcement partners.

What challenges do you face in achieving your goals?

The ICT arena transforms regularly. Changes are not limited to developments in infrastructure and technology. Shifting expectations of service delivery, responding to business needs particularly as a new agency, and maintaining relevant skills across the workforce create the hardest challenges. 

The management of changing technology and infrastructure is a much more straight forward task and easier to understand. The persistent reform of technology does however require a workforce willing and capable of adapting and improving skills; managing this requires a significant level of effort.

Traditionally the public service finds it difficult to keep skills and positions relevant for the work that is required. To go some way to achieving this we are working toward a tighter partnership with the education sector and also with industry. 

Where are we heading—what does collaboration look like at the Federal level?

Working closely and collaboratively with existing partner agencies is a priority, to strengthen the ability to respond to crime affecting Australia. A key objective of the merge is to ensure there is no disruption to the information capabilities and services currently provided by each agency to police and law enforcement agencies.

A priority for the ACIC will be to fill any cross-agency IT gaps. This may lead to consolidation of previously incompatible IT systems that cost precious resources and time will be replaced with more integrated capability.

At a federated level, we have a vision for law enforcement agencies to use a single data entry point to feed in and out of ACIC systems where operational data and intelligence will ultimately provide a national view of law enforcement information including imminent threats.

The more agile these systems become, the quicker our police and national security agencies will be able to prevent, detect and disrupt significant threats. 

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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