OpenGov recognised 8 Victorian Government agencies and education institutes for
using technology to improve citizen engagement and public service delivery.
Recipients of this year’s Recognition of Excellence awards were:
(1) All-Party Parliamentary
Group on Artificial Intelligence
OpenGov recognised the All-Party Parliamentary Group on Artificial
Intelligence (AI), co-convened by Minister for Innovation Philip Dalidakis and
Shadow Minister David Southwick, for preparing Victoria to benefit from this
Victorian Parliamentarians are now taking the lead through the
establishment of a Victorian All-Party Parliamentary Group on AI to learn more
about AI, its impact and the implications for rhe economy and community.
Bringing together parliamentarians from across the political
spectrum, the All-Party Parliamentary Group on AI will be a focal point in the
Victorian Parliament for discussion of the critical and transformative nature
(2) Box Hill Institute
OpenGov recognised the Box Hill Institute for its leadership role
in developing a single national approach for tackling cybersecurity skills
gap in Australia.
In December 2017, CEOs and senior delegates from TasTAFE, TAFE
Queensland, TAFE NSW, Canberra Institute of Technology and other organisations
around Australia have signed a National TAFE agreement to work together on a
single national approach for addressing the issue. The program will deliver
common qualifications across the country based on courses developed at Box Hill
Institute in Victoria.
The Box Hill Institute has developed a Certificate IV and an
Advanced Diploma in Cyber Security to address Australia’s critical
cybersecurity skills gap, with funding support from the Victorian Government.
The Victorian Government invested AU$4.7 million from the AU$50 million TAFE
Back to Work Fund to support Box Hill to develop its cybersecurity
This solution has been developed in close partnership with industry.
Commencing in Term 1, 2018, the Cyber Security National Program will partner
with industry nation-wide to provide on-the-job experience for students and
address the national skills shortage in cyber security. The program will give
students access to accredited training provided by qualified teachers and trainers,
so they can get a job and help protect Australians online.
(3) Deakin University
OpenGov recognised Deakin University for the Deakin Genie digital
personal assistant tool for students.
New students at the campus typically have a multitude of questions
and a lot of time goes into replying to these inquiries that could involve
anything about the general student life at the campus. As these queries often
centre around similar issues, a self-learning chatbot frees up valuable teacher
time and to deliver satisfactory responses.
Deakin Genie uses a familiar chat interface and voice recognition
coupled with machine learning, which enables it to continually get smarter and
more intuitive as more students access the software and build on their
conversations. The 50,000 students at the school have 24/7 access to the
Deaking Genie is helping thousands of students every week, giving
answers to various queries and guiding students through a wide array of
processes, in the classroom, as well as with more administrative aspects of
campus life. For example, it can help students pay for parking at the campus,
how to submit assignments, where to enrol and how to navigate to the next
Along with the written explanation, many queries are handled using
rich media, such as maps, graphs, tables and images to help clarify matters for
(4) Department of Health and
OpenGov recognised the Department of Health and Human Services for
developing the Client Incident Management System (CIMS).
The CIMS was implemented for the Community
Services sector in January 2018. The project was a joint partnership with the
Community Services Program and Design Division, in support of a new client
incident management policy.
The solution was developed in-house as a
Platform+Agile project, based on the DHHS Azure Framework. The solution
extended the framework which was initially used for the Victorian Housing
Register Application (VHRA) and included functionality for incident reporting,
reviews, investigations and detailed analytics and reporting via a web-based
portal Client Incident Register (CIR), as well as development of an Application
Programming Interface (API) for integration with external provider systems.
Since the solution went live on 15 January, 393
Community Service Organisations (CSO) encompassing over 2,500 users have
registered to use the Client Incident Register, with a further 35 CSOs
registered to use the CIMS API. Approximately 400 major impact and over 1,700
non-major impact incidents have been logged with the department for review.
A key success factor for buy-in of the solution
with the sector has been the use of an external-facing end user group during
development, and joint business/technology meetings with external stakeholders
prior to go-live. Having a committed Product Owner working closely with the
BTIM technology team and acting as a conduit between the business and
technology staff was also critical for the success of the project.
The DHHS Azure Framework is now being used and
extended to 9 other projects, including the Victorian Health Incident
Management System (VHIMS) project. The framework is being extended to include
re-usable microservices to complete common processes such as email and
(5) Department of Premier and
OpenGov recognised the Department of Premier
and Cabinet for pushing forward the Service Victoria Bill 2017. The Bill will
bring Victoria closer to creating new whole-of-government agency for
centralised access to Government services.
Victorians complete around 55 million
transactions with the State Government every year, accessing government
services and information can be excessively difficult and costly as there are
hundreds of phone hotlines and websites.
The Service Victoria Bill 2017 aims to break
down departmental silos and create a new whole-of-government agency, Service
Victoria, that will act as a central access point for members of the community
accessing Government services.
The Bill provides minimum standards around the
handling and sharing of information, ensuring community members have the choice
and control, over how their personal information is obtained and used.
The Bill will allow the new agency to be able
to process and handle high volume Government transactions such as car
registration, birth certificates, fishing licences and many others as Service
(6) RMIT University
OpenGov recognise the RMIT University for the establishment of the
RMIT Blockchain Innovation Hub, the world’s first research centre on the social
science of blockchain.
The RMIT Blockchain Innovation Hub is the only full-service,
research, teaching and industry-linked blockchain body in the world.
Led by Professor Jason Potts in the School of Economics, Finance and
Marketing at RMIT University, the Hub will develop a world-leading
interdisciplinary research team focused on the economic, cultural and social
implications and impacts of blockchain technologies; partner with industry to
share research; develop and implement policy and industry-relevant measures of
the size and impact of the blockchain economy; and engage with government,
policymakers, stakeholders and the public debate on the social and policy
impact of blockchain technology.
The Hub will nurture students who will graduate work-ready with
skills in blockchain technologies and bring together policymakers in government
and industry practitioners looking for guidance about how best to meet
At the same time, in response to the growing importance of
blockchain as an emerging industry and in collaboration with industry, RMIT has
also launched Australia’s first university short course on blockchain strategy.
Through the eight-week course, students will have the opportunity to develop
in-demand experience, including strategic understanding of blockchain and how
to apply it to their industry and business.
(7) Transport Accident
OpenGov recognised the Transport Accident
Commission (TAC) Victoria for its data-driven citizen-centric approach.
Data insights are a critical enabler of the TAC
2020 strategy and beyond. Many data management activities are being automated,
enabling greater focus on high value analytics, leading to better reporting and
Everyone is taken along on the data journey,
not just the executives or IT. A Data, Reporting & Analytics competency
centre has been set up to bring together analytics pockets dispersed throughout
The Agency understood that solutions have to be
designed together with business. A working group was created with
representatives from various business divisions as well as IT and business
intelligence. A review was conducted of the current environment. The
Agency has now worked out how to get to its desired future state.
A hybrid approach is being followed by the
Agency for exploring advanced AI, machine learning and predicitive
analytics applications. The team understands the importance of getting
the foundations in place and is working towards it. At the same time, while
data governance and data quality issues are being resolved, in parallel the
team explores and experiments with the advanced applications. For example, TAC
is sing machine learning or predictive applications to create client profiles
for qualifying them for pre-approved medical services.
Another application being explored is when
clients are referred to vocational training service providers; the clients are
scored and classified according to levels of need. Then TAC can make baseline
predictions regarding the amount of time required for the client to get back to
the workforce. That information is passed on to the service provider as a
(8) Victorian Registration and
OpenGov recognised the
Victorian Registration and Qualifications Authority (VRQA) for its agile
project management of VRQA Home Schooling information systems.
VRQA is Victoria's education and training
regulator, an independent statutory authority that works to assure the quality
of education and training in Victoria. In 2017, VRQA faced the challenge
of implementing the changes to its IT systems rapidly, catering for the
flexibility necessary for newly established business processes. VRQA chose an
agile project management approach, with incremental delivery of the key
In December 2017 the enhanced Home Schooling
CRM (Customer Relationship Management) system to facilitate the new
registration process was released. The next iteration – the review process, is
being developed now and will become available in production in May in time for
the business to kick of its new annual process. Rigorous user testing and
thorough training of all stakeholders of the modified CRM system, was an
important aspect of this project.
Home schooling website content was reviewed,
rationalised, expanded and a mobile responsive design was rolled out, so users
could easily access information on mobile devices. A real-time news feature was
introduced on the website to keep the community up-to-date with changing
Thanks to the project, over 3000 Victorian
families continue to educate their children at home without any hassle, despite
the change in regulations. VRQA officers obtained an enhanced IT system and
received important training. The home schooling community continue to receive
the services and are being informed promptly. The modified CRM system has the
capability to collect the necessary metrics for the Minister’s Office and for
VRQA Board. These metrics are paramount to regulate home schooling education in
Victoria to the highest standard.
The Infocomm Media Development Authority (IMDA) is spearheading an initiative to propel the nation’s capabilities in healthcare, Industry 4.0-driven manufacturing, and supply chain and logistics through the transformative power of 5G. This groundbreaking endeavour, known as the S$30 million 5G Innovation Programme, is not just a step forward but a giant leap into a future where innovation reshapes industries.
Launched in 2021, the 5G Innovation Programme is a testament to Singapore’s commitment to embracing emerging technologies. IMDA has forged strategic partnerships with key enterprises, including the National University Health System (NUHS).
In the healthcare industry, Singapore’s forward-thinking tech innovators, in collaboration with NUHS, have harnessed 5G to revolutionise patient care. The introduction of Mixed Reality-based Holomedicine in operating theatres stands out as a groundbreaking achievement.
This innovative approach not only enhances patient care but also redefines the entire healthcare experience. Announced in 2022, the initiative marks the Asia Pacific’s inaugural deployment of indoor private Enterprise 5G mobile edge computing (MEC) for Mixed Reality and Holomedicine capabilities in health tech.
A significant stride in healthcare also involves a collaboration with Republic Power to deploy 5G-enabled unmanned medical booths. These “Medbots” represent Asia’s first 5G-enabled unmanned pre-screening and teleconsultation medical booths. Equipped with state-of-the-art hygiene and safety systems, these booths support remote health screening and video consultations, offering an enhanced user experience that aligns with the demands of a digital era.
The impact of 5G extends beyond healthcare, permeating the realms of Industry 4.0-driven manufacturing, supply chain, and logistics. Collaborations with ST Engineering and DB Schenker have given rise to groundbreaking applications.
For instance, Singapore’s first 5G-enabled Digital Twin has been implemented for a logistics and supply chain company transforming warehouse and manufacturing operations, quality control, and customer experience. Simultaneously, ST Engineering’s 5G-Enabled Industry 4.0 Smart Factory boasts one of Singapore’s first 5G-enabled collaborative robots, revolutionising manufacturing processes.
Dr Ong Chen Hui, Assistant Chief Executive of the Biztech Group at IMDA, emphasised the agency’s commitment to architecting Singapore’s digital future. The goal is to build capabilities in various sectors powered by emerging technologies like 5G. IMDA’s collaboration with forward-looking companies signifies a concerted effort to unlock the full spectrum of benefits that 5G offers across a wide range of sectors.
As Singapore propels itself into the future, the 5G Innovation Programme stands as a testament to the nation’s dedication to progress. The partnerships with key enterprises underscore a collective effort to reshape, redefine, and transform industries across the country.
Singapore is not merely embracing change; it is pioneering a future where technology catalyses innovation and progress. The journey has just begun, and Singapore is at the forefront, shaping the narrative of a technologically advanced and future-ready nation.
The comprehensive initiative serves as a catalyst, propelling Singapore into a new era of digital prowess. It is not merely an adoption of advanced technologies; rather, it is a strategic alignment with the needs of the future, recognising the pivotal role technology plays in shaping economic landscapes on a global scale.
The 5G Innovation Programme signifies Singapore’s commitment to sustainable economic growth. By embracing technology as a driver of progress, Singapore is not just securing its current standing; it is laying the foundation for a resilient and forward-thinking economy. The emphasis on sustainability in this digital transformation ensures that growth is not just rapid but also enduring, with an eye towards environmental and social responsibility.
The implementation of a National Digital Identity (Digital ID) system in Malaysia is poised to revolutionise the verification and distribution of aid during crises or natural disasters, ensuring swift and precise assistance to those in need.
According to the Chairman of the Malaysian Cyber Consumer Association (MCCA), Digital ID has the potential to streamline processes, reducing bureaucratic hurdles and optimising the impact of government subsidies by facilitating the efficient distribution of assistance to targeted groups with greater accuracy and effectiveness.
Digital ID, in this context, serves as a digital means of self-identification and authentication for individuals, designed for use in both public and private sectors to verify user identities during online transactions. The nation’s Prime Minister has conveyed that while the government will not mandate registration for Digital ID presently, civil servants are encouraged to do so, especially as the Rahmah Cash Aid (STR) and other targeted subsidies will be channelled through this system. MIMOS Berhad, Malaysia’s national Applied Research and Development Centre, has been appointed as the implementing agency for Digital ID, with an initial allocation of RM80 million.
The Former Principal Assistant Director at Bukit Aman emphasised the significance of Digital ID in enhancing cybersecurity. The technology relies on digital certificates to bolster security in online transactions, verifying identities by linking cryptographic keys with their owners through cryptography.
Despite its potential benefits, the Former Principal Ass
istant Director pointed out a critical concern: the possibility of Digital ID being exploited as a ‘mule ID’ by third parties for fraudulent or illegal activities. He stressed the need for the government to establish robust security measures to prevent misuse, safeguard the system’s integrity, and maintain public trust in the initiative.
Addressing potential concerns about the misuse of Digital ID, the Former Principal Assistant Director called for a thorough examination of security measures. The government’s commitment to preventing fraudulent activities and illegal exploitation is crucial for the success of Digital ID. The Former Principal Assistant Director’s experience in cybercrime and multimedia investigations underscored the importance of maintaining the integrity of the system.
Furthermore, the Former Principal Assistant Director highlighted the need for comprehensive digital education to ensure that all segments of society benefit fully from Digital ID. A focus on digital education can prevent digital divides and contribute to the long-term success of Malaysia’s digitalisation initiatives. By promoting digital literacy, the government can empower citizens to use Digital ID responsibly and stay informed about potential risks.
In conclusion, the implementation of Digital ID in Malaysia represents a significant step toward modernising and securing online transactions. While the technology holds great potential for enhancing the distribution of aid during crises, it is imperative for the government to address security concerns and invest in digital education to ensure the successful adoption of Digital ID across all segments of society.
The advent of Digital ID in Malaysia represents a pivotal moment in the nation’s journey toward a more efficient and secure identity verification system. The Malaysian Cyber Consumer Association’s unwavering support underscores the potential benefits of this technological advancement for the wellbeing of Malaysians. However, as the implementation progresses, the emphasis on system integrity, cybersecurity, and public trust becomes paramount.
The call for robust security measures and consistency resonates as a crucial safeguard against potential misuse, ensuring that Digital ID serves as a reliable tool for streamlined aid distribution and government subsidies. As the nation navigates this transformative phase, it is imperative to strike a balance between technological innovation and the preservation of public confidence to fully realise the positive impact of Digital ID on the Malaysian society.
The National Education Policy (NEP) of 2020 has ushered in a new era for education in India, advocating for a robust investment in digital infrastructure and technological tools. At its core, the policy emphasises the integration of technology into the educational landscape, embracing online teaching platforms, virtual labs, digital repositories, and assessments.
NEP’s visionary approach highlights the pivotal role of multilingualism and language in transforming teaching and learning methodologies. Para 4.23 of the NEP stresses the acquisition of essential skills, including digital literacy, coding, and computational thinking. These competencies are being actively promoted through a myriad of digital initiatives.
The PM e-VIDYA, launched under the Atma Nirbhar Bharat Abhiyaan in May 2020, aims to consolidate efforts in digital, online, and broadcast education, ensuring widespread access to education through multiple modes. Notably, PM eVidya is accessible to students across all states, free of cost, democratising educational resources.
The cornerstone components of PM eVidya encompass DIKSHA, serving as the nation’s digital repository for high-quality e-content tailored for school education across States/UTs. The integration of QR-coded Energised Textbooks, providing a unified platform for all grades, resonates with the ethos of ‘one nation, one digital platform’.
Expanding the horizons of education further, the initiative has scaled up from 12 to 200 PM e-VIDYA DTH TV Channels, enabling states to offer supplementary education in various Indian languages for classes 1-12. Leveraging radio and podcast platforms like Shiksha Vani, PM eVidya embraces a holistic approach to inclusive education, crafting specialised e-content for the visually and hearing impaired.
Driving the agenda of critical thinking and creativity, PM eVidya ambitiously aims to establish 750 virtual labs and 75 Skilling e-labs by 2023. These labs, designed for Science, Mathematics, and simulated learning environments, seek to foster hands-on learning experiences. The creation of a dedicated vertical on Virtual Labs within the DIKSHA platform and comprehensive training via PM eVidya DTH TV channels for educators underscore the commitment to capacity-building.
Moreover, the ICT and Digital initiatives within the centrally sponsored scheme of Samagra Shiksha extend support to Government and Aided schools, focusing on classes VI to XII. Financial aid facilitates the establishment of ICT Labs and Smart Classrooms, enhancing the technological infrastructure within educational institutions.
India is committed to deploying locally designed and made digital tools, platforms and solutions to better serve citizens, more comprehensively and inclusively.
OpenGov Asia reported on India Stack, a set of domestically created digital solutions implemented nationwide. It includes APIs and digital public assets that enable the widespread use of digital identity, data, and payments as fundamental economic elements. Key components include Unified Payments Interface (India’s instant payments system), Aadhaar (the government’s digital identity card), and DigiLocker (a secure document access platform on a public cloud).
India Stack enhances access to and the delivery of public services, with the overarching goals of achieving widespread connectivity, promoting digital inclusion, and ensuring seamless access to public services. Built on open technologies, these solutions are interoperable and crafted to encourage active participation from industry and community stakeholders, thereby fostering innovation.
Addressing the needs of students preparing for competitive exams nationwide, the development of the SATHEE portal in collaboration with IIT Kanpur stands as a testament to India’s dedication to empowering its youth.
The ongoing beta version is actively soliciting feedback from students across the country, aligning with a culture of continual improvement. It provides a comprehensive suite of resources tailored for NEET (National Eligibility cum Entrance Test) and JEE (Joint Entrance Examination) aspirants.
These initiatives mark a significant stride towards a tech-driven educational ecosystem in India. As the nation embraces this digital revolution in education, it sets a precedent for inclusive and innovative learning paradigms.
Based on a study conducted in 2018, the Head of the Satellite Division of the Accessibility to Communication and Information Agency (BAKTI) of the Ministry of Communication and Information, Sri Sanggrama Aradea, stated that based, there is a need for internet access to 1Mbps for 150,000 public service points in the fields of education, healthcare, and government in remote, frontier, and outermost (3T) areas.
The Ministry of Communication and Information continues to uphold its commitment to implementing the agenda of equalising the progress of digital transformation across the entire archipelago of Indonesia. This commitment is realised by continuing the contract for Base Transceiver Station (BTS) 4G services, especially for Remote, Frontier, and Outermost (3T) regions.
This action signifies the seriousness of the Ministry in ensuring that the benefits of digital transformation progress are not only felt in major cities but also extend to remote and outermost areas of Indonesia. Continuing the BTS 4G contract for 3T focuses on equalising access and strengthening communication networks, ensuring that communities in previously connectivity-limited areas can enjoy the benefits of the digital revolution.
Minister of Communication and Information Budi Arie Setiadi emphasised, “Strengthening communication networks is the main focus, ensuring that communities in areas that may have been previously limited in connectivity can benefit from the digital revolution.”
Minister Budi Arie Setiadi stated that this aligns with President Joko Widodo’s directive during the handover of the Ministry’s Budget Execution Plan for the Fiscal Year 2024, emphasising that the utilisation of government budget allocations must be focused on results. Minister Budi Arie explained that the signed Operation & Maintenance Contract is intended to continue the operation of the already-built BTS 4G, which has become an asset of the Telecommunication and Information Accessibility Agency (BAKTI).
Arwoto Atmosutarno, Chairman of the Task Force of the BAKTI at the Ministry of Communication and Information, admits that completing the BTS 4G Project is challenging. The diverse topography of Indonesia and its often remote geographical locations create complexities that increase the difficulty in executing this project.
In overcoming these challenges, Atmosutarno highlighted the importance of collaborative and synergistic coordination among Task Force members, involving entities such as the Attorney General’s Office, Ministry of Finance, Supreme Audit Agency (BPKP), Procurement Policy Agency (LKPP), Ministry of Communication and Information, and various related industry stakeholders. This joint effort aims to overcome various obstacles and challenges from complicated geographical conditions.
This indicates that project completion requires technical expertise and active involvement from various sectors contributing to addressing Indonesia’s unique and complex landscapes. Although the task is not easy, the determination and good cooperation among Task Force members ensure the efficiency of the project, even in challenging geographical conditions.
Indonesia is indeed known as an archipelagic country with quite extreme topography. This poses significant challenges for communication networks, especially telecommunication infrastructure projects such as BTS 4G. With widely scattered islands, high mountains, and remote areas that are difficult to access, establishing a network that can cover the entire Indonesian territory requires meticulous planning and execution.
Based on data from the Central Statistics Agency (BPS), the number of internet users in Indonesia reached 292.3 million in 2022, equivalent to 77.02% of the total population. This figure increased by 2.6% from the previous year.
The increase in Internet access is driven by various factors, including economic growth, increased smartphone penetration, and government programmes to equalise Internet access.
Regarding telecommunication infrastructure development, the government aims to achieve 100% 4G network coverage by 2024. This target seems achievable, as in 2023, 4G network coverage in Indonesia has reached 98%.
The progress of telecommunication network development in Indonesia has brought various benefits to the community, including: Improving accessibility to information and communication, Facilitating economic transactions, Enhancing the quality of education and healthcare and Increasing the nation’s competitiveness.
Chengdu has placed its sights on catalysing digital transformation to connect with the dynamic landscape of scientific and technological innovation. With this, the Municipal Development and Reform Commission recently organised a major scheduling meeting for the Digital Transformation Promotion Centre, bringing together key participants in the province’s digital progress.
The recently held meeting convened influential figures from 19 provincial-level digital transformation promotion centres, district and county development and reform departments, and pivotal enterprises within the city. The goal was to enhance the city’s digital transformation promotion service capabilities and fast-track the realisation of a modern industrial system.
The proceedings unfolded with a comprehensive report from the High Technology Department of the Municipal Development and Reform Commission, shedding light on the progress of the city’s digital transformation promotion centre and unveiling the initial evaluation results.
The exchange of ideas extended beyond city borders, with experts from the Sichuan Provincial Digital Economy Development Centre offering insights, interpretation, and guidance on policies supporting the digital transformation initiative.
Highlighting the diverse facets of digital transformation, representatives from various sectors shared their experiences. These exchanges delved into the construction nuances of supporting, regional, and industry-specific digital transformation promotion centres, emphasising a multifaceted approach to catalysing change.
Concrete examples from food technology elucidated the transformative power of digitalisation in their respective industries, showcasing the tangible benefits accrued through embracing cutting-edge technologies. From enhanced processing efficiency in aviation equipment manufacturing to streamlined collaboration in biopharmaceutical production, the ripple effects of digital transformation were tangible.
Chengdu’s strategic position as a hub node in the computing power network has been pivotal in propelling the city’s digital drives. The initiative to construct a ‘smart Chengdu’ serves as the cornerstone for iterative upgrades and the demonstration of emerging technologies, products, business formats, and models. This concerted effort aims to foster innovative development within the digital economy.
The city’s proactive stance has yielded approval for 19 provincial-level digital transformation promotion centres. This includes 10 support centres, 2 regional centres, and 7 industry centres, collectively constituting over 50% of the total number in the province. The coverage extends across strategic areas like Tianfu New District and key industrial chains such as electronic information, equipment manufacturing, and medicine and health.
Success stories were brought to the forefront during the meeting, showcasing the tangible impact of digital transformation. For instance, the Chengdu Aircraft Digital Transformation Promotion Centre has significantly boosted the processing efficiency of the aviation equipment industry chain. Similarly, the Kelun Pharmaceutical Digital Transformation Promotion Centre has facilitated intelligent collaboration in biopharmaceutical production, reducing costs and optimising inventory turnover.
The initiatives underscored the imperative to align with national, provincial, and municipal mandates for deepening the integration of the digital economy with the real economy. A call to action resonated, urging a focus on the high-level construction of Sichuan Provincial Digital Transformation Promotion Centres.
Likewise, the emphasis on harnessing the transformative potential of computing power, algorithms, and data highlights Chengdu’s unwavering commitment to catalysing industry-wide development. The city recognises the pivotal role that advanced computing capabilities, sophisticated algorithms, and insightful data analytics play in propelling industries forward.
By leveraging robust computing power, industries in Chengdu can not only streamline their operations but also enhance their overall efficiency. This translates into faster processing times, heightened accuracy, and the ability to handle complex tasks with unprecedented precision.
The infusion of advanced algorithms further augments this initiative by introducing intelligent decision-making processes that adapt and evolve, ensuring that industries remain agile in dynamic market landscapes.
Hong Kong, a dynamic global financial centre and a historical node for the Chinese diaspora, stands as a vibrant hub for tech and trade. Hong Kong’s start-up ecosystem is thriving. In 2022, the number of start-ups in Hong Kong grew by 6% to 3,985, employing nearly 15,000 people.
Hong Kong’s innovation and technology sector together with that of Shenzhen and Guangzhou – the Shenzhen-Hong Kong-Guangzhou science and technology cluster – ranks as the world’s second performing according to the Global Innovation Index 2023.
Biotechnology, artificial intelligence, smart city and financial technologies were identified as the four key areas for Hong Kong’s innovation and technology industry. The city’s expenditure in absolute amount on research and development has almost doubled compared to a decade ago.
With opportunities brought by the Guangdong‑Hong Kong‑Macao Greater Bay Area development, Hong Kong is set to further capitalise on its advantages in R&D capabilities, technological infrastructure, legal system and intellectual property.
The region intends to spearhead the I&T industry and act as a business platform for companies looking to access the Asia market (and China in particular), or for innovative mainland companies seeking to go international.
There is a sharp focus on pivotal tech-driven sectors – healthcare, youth development, and the Greater Bay Area (GBA) – that have the potential to shape Hong Kong’s business trajectory. From cutting-edge healthcare advancements to fostering youth entrepreneurship and capitalising on the economic powerhouse that is the GBA, the pathways for innovation and collaboration will be determined.
Its pivotal role in the global business landscape is further accentuated by the Federation of Hong Kong Business Associations Worldwide (FHKBAW), a sprawling network uniting 47 associations across 36 countries and regions. With a membership boasting nearly 11,000 executives and professionals worldwide, this federation serves as a linchpin for a diverse global business community.
An annual Hong Kong Forum, jointly organised by the Hong Kong Trade Development Council and the Federation, emerges as a pivotal event drawing in business leaders and tech innovators. Scheduled for 5th and 6th December, the 24th iteration promises an inspiring convergence of minds, ideas, and opportunities.
Sessions will explore the intricacies of navigating Hong Kong’s ever-evolving business landscape. Experts will elaborate on Hong Kong’s prowess as a global business platform and delve into how cultural exchange through the West Kowloon Cultural District could further elevate Hong Kong’s global cultural imprint.
As tech, innovation, and global business intertwine, Hong Kong is a testament to its unwavering commitment to fostering collaboration, innovation, and growth across industries that define the future.
The startup ecosystem is rapidly expanding and diversifying, stretching beyond conventional hubs like San Francisco and London to embrace emerging powerhouses like Hong Kong. Simultaneously, within the ASEAN region, burgeoning economies are evolving into significant nodes of innovation and entrepreneurship in their own right.
Acknowledging the borderless nature of the digital entrepreneurial landscape, the Hong Kong Trade Development Council unveiled Start-up Express International last year. This global iteration of its longstanding local entrepreneurship development programme acknowledges and taps into the interconnectedness of the worldwide startup community.
Hong Kong has launched multiple initiatives in line with its goal to expand its digital economy and propel technological advancements. Cyberport is Hong Kong’s digital technology flagship and incubator for entrepreneurship with over 2,000 members including over 900 onsite and close to 1,100 offsite start-ups and technology companies.
With a vision to become Hong Kong’s digital technology hub and stimulate a fresh economic impetus, Cyberport is dedicated to cultivating a dynamic tech environment.
This commitment involves nurturing talent, encouraging youth entrepreneurship, aiding start-ups, fostering industry growth through strategic partnerships with local and international entities, and driving digital transformation across public and private sectors, bridging new and traditional economies.
The game industry in Vietnam has emerged as a promising domain, yet it grapples with hurdles demanding immediate attention to unlock its full potential. In an era where global gaming numbers surged to nearly 3.2 billion players, generating a massive US$182.9 billion in 2022, Vietnam aims to solidify its stance in this evolving landscape.
Vu Quoc Huy, Director of the Vietnam National Innovation Centre (NIC), identifies the game industry as a pivotal sector crucial for the nation’s scientific, technological, and innovative growth trajectory. With an annual revenue surpassing US$500 million and a strong foothold as Southeast Asia’s fifth-largest revenue generator, Vietnam’s gaming landscape thrives. Over 50% of the population engages in gaming for entertainment purposes, signalling a robust market demand.
Huy underscores the industry’s capacity to foster high-value jobs in programming and design, presenting an opportunity to propel Vietnam’s global position within value chains. The country currently ranks second in game downloads within Southeast Asia, witnessing a steady annual growth rate of approximately 10%. Globally, Vietnam clinches a position among the top 10 for download numbers and the top 30 for revenue generation.
The country boasts a talented pool of programmers capable of creating games meeting the stringent standards for Google and Apple stores. Apple estimates approximately 180,000 Vietnamese are actively engaged in mobile app development, with the game industry housing the majority.
The Ministry of Information and Communications (MIC) emphasises Vietnam’s rank as the seventh-largest global mobile game distributor, attributing Vietnamese developers to nearly half of the world’s renowned games. Yet, there’s a push to increase the industry’s revenue from US$600 million to a lofty US$1 billion within the next five years.
Vietnam’s game industry, with its remarkable growth trajectory and burgeoning talent pool, stands at the cusp of a transformative phase. Despite this burgeoning success, challenges persist. Addressing hurdles in infrastructure, market expansion, and skill development will be pivotal to realising its immense potential and securing a formidable position in the global gaming arena.
At the fore, Vietnam’s game industry grapples with entrenched social stigmas and a host of structural deficiencies that hinder its growth. The prevailing societal bias against gaming, perceiving it as addictive, detrimental, and resource-intensive, casts a shadow over the industry’s prospects.
Le Quang Tu Do, Director of the MIC’s Authority of Broadcasting and Electronic Information, highlights critical issues, including policy inadequacies, limited financial support, and a dearth of local game competitiveness in the global market. Moreover, the absence of a robust ecosystem and collaborative efforts among businesses stifles the industry’s progress, hindering the discovery of high-quality Vietnamese games by distributors.
A significant obstacle lies in the shortage of skilled human resources, with estimates suggesting a need for up to 30,000 qualified personnel in the game industry. To transform the industry into a robust and competitive landscape, Vu Quoc Huy, NIC Director, advises cultivating an internationally adept workforce and fostering a cohesive ecosystem where stakeholders collaborate and uplift each other.
Others advocate official recognition of the game industry as an economic sector and a pivotal driver of the digital economy. Acknowledging the need for an appropriate management strategy and development roadmap underscores the necessity of societal and governmental acknowledgement to attract foreign investment and solidify the industry’s position.
The MIC has outlined a developmental roadmap spanning 2022 to 2027, centring on addressing critical issues such as policy frameworks, market regulation, and manpower development. Initiatives encompass facilitating partnerships between domestic developers and international counterparts, alongside efforts to entice foreign investment entities into Vietnam’s burgeoning gaming sector.
As the MIC steers the developmental trajectory and industry stakeholders converge to address these challenges, Vietnam’s game industry holds the promise of a transformative evolution towards global competitiveness and economic significance.