OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on the future of automation in the healthcare sector and best practices to improve patient experience, data interoperability and service delivery levels and efficiency.
Hours of Content
The world of healthcare is in the midst of yet another sea change and at the forefront of shaping the future by embedding intelligent automation into its operations.
This transformation provides tools for streamlining the entire work process such as patient intake, bottlenecks from manual transfer of data between the system and undocumented work.
Automation is already proven and recognised for the value it delivers across industries especially in the healthcare sector. With the COVID-19 pandemic, it has accelerated the shift towards automation significantly, making automation no longer an option but an absolute must.
As the need for more data, faster processing and better decision-making increase incessantly, intelligent automation can take over routine, repetitive and complex tasks far more efficiently than current methods. Agencies stand to gain substantially from standardising processes on a digital automation platform that encompasses the agencies’ core processes.
With that being said, where can intelligent automation make the biggest impact in the healthcare industry to address their key challenges and improve patient journey?
Enhancing Patient Experience and Resource Efficiency
Advanced healthcare automation is reshaping the patient experience across the entire spectrum of interactions with healthcare providers and institutions.
Like any other consumers in the market, patients are accustomed to an on-demand digital experience with seamless and smarter interactions and expect personalised and consistent services from the healthcare industry.
Employing digital workers to support an institution’s management of data and operations – like scheduling and follow-ups for appointments – can lead to a better customer experience with fewer frustrations over billing or scheduling issues.
Automated scheduling ensures patients to receive continued and tailored communications and automatic reminders via various digital channels.
With thousands of hospital appointment bookings and registrations made in a year, it is impracticable for frontline and administrative staff to proactively manage and provide personalised communications manually. Not to mention, the accuracy and flow of data would significantly deteriorate over time.
Intelligent automated systems and patient portals not only reduce errors but also provide tools to manage accounts and set up payment options at their convenience, with staff intervention needed only for support and troubleshooting.
This benefits both providers and patients at the same time as healthcare providers can deploy staff resources efficiently while giving the patients more control over their healthcare needs. Improved experiences drive patient satisfaction and, therefore, willingness to remain engaged with the providers.
Streamlining Data Management and Interoperability
There is a staggering volume of health data being captured today – medical journals, patient records, wearables, billings and claims, registration and so forth. This actionable information and data have the utmost potential to achieve transformation goals and patient demands.
However, many are struggling to make use of these data sets as the majority of the data is unstructured and, due to the limited capacity of traditional technologies, may only be able to “read” the information.
Instead of having branches of patient records scattered across several systems and platforms, it is critical to have all available patient information and data centralised and accessible.
With digitised and structured data being captured from the start, digital workers can traverse multiple locations and systems, thereby improving integration downstream.
Intelligence-driven automation can be harnessed to take advantage of this information by analysing and extracting actionable insights from multiple sources, regardless of the format. It provides a better understanding of costs, risks and patient needs and helps maximise the resource across other systems, such as finance or HR.
With multiple transformational drivers exist in the field, how can healthcare best approach and manage the portfolio of Intelligent Automation to deliver a positive impact on their core operation?
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Great and concise event with good sharing despite the current critical time!
Well-run and attended event, lots of opportunity for delegate participation
National University Health System
It was an interesting conversation. The case study was useful as a frame and I loved the polling questions
Tan Tock Seng Hospital
Lifetime experience in serving U.S. and International Healthcare eco-systems (both public and private sector) with integration and intelligent analytic solutions including the usage of Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML), Business Intelligence, and Data Management.
Anna has worked with some of the greatest Technologists, Scientists and Clinicians in Public and Private sector since 1995. Her list of accomplishments throughout her career is extensive and includes such titles as Chief Analyst for Foundation Health Federal Services (CHAMPUS), Solutions Engineer Manager at VHA, Healthcare SME for North America at IBI, Chief Investigator and Administration Manager for Bioterrorism Preparedness at City of Houston, Chief Investigator for Epidemiological Surveillance at City of Houston and Committee Chairperson for National Emergency Preparedness and Response Plans representing the State of Texas.
NGINX, Inc., now part of F5, is the company behind the popular open source project, powering half of the world’s busiest sites and applications. The company’s comprehensive application delivery platform combines load balancing, content caching, web serving, security controls, and monitoring in one easy-to-use software package, allowing enterprises undergoing digital transformation to modernize legacy, monolithic applications and deliver new, microservices-based applications. NGINX customers rely on NGINX to reduce costs, improve resiliency, and speed innovation