Inova is a
not-for-profit integrated health system that serves more than two million
people each year from throughout the Washington, DC, metro area and beyond in
The Inova Translational Medicine Institute (ITMI), which is part of the Inova
Center for Personalized Health (ICPH), seeks to answer the question: Which
treatment is most effective for each patient?
It leverages precision medicine to predict, prevent and treat disease, enabling
individuals to live longer, healthier lives.
ITMI collects clinical data from thousands of Inova patients
born from over 110 countries. A single person’s unique DNA contains six billion
bits of information. Mapping individual's DNA codes into genome sequences helps
scientists determine the cause of diseases. As part of this process, ITMI is
also assembling what is expected to be one of the world’s largest whole genome
sequence databases connected to patient information in a healthcare system.
ITMI’s team of
leading scientists, researchers, analysts and collaborators use machine
learning algorithms on these terabytes of clinical and genomic information to
identify the genetic links to diseases. They make discoveries from the data
insights and, in collaboration with the treating physician, develop personalised
treatment plans for patients.
The challenge and the
But there were two significant challenges Inova faced:
bringing together massive volumes of genomic and patient data for advanced
analysis, and enabling faster exploration of that data.
Inova had generated petabytes of genomic and patient data,
and needed to provide a way to process that data into a single data
infrastructure. It could take weeks and months to pull data together for
researchers with its previous data warehouse. With growing scale, continuing with the existing system was not
In its search for a modern data platform, Inova sought a
collaborative approach, which they found with Cloudera.
Aaron Black, Chief Data Officer at ITMI said, “We looked for
a company that was as curious about the data as we were. With Cloudera, we
established a relationship of discovering what was possible.”
The data team demonstrated the expected return on investment
through a Proof of Concept (PoC), in order to gain executive buy-in.
While Inova ultimately implemented Cloudera on-premise,
Cloudera on Amazon Web Services was chosen for the PoC because it was easy to
build the cluster without spending a lot of upfront capital. Once the decision
was made and the on-premise cluster built, the entire dataset was brought down
to the cluster on-premise within a few weeks.
Enabling new medical
discoveries at faster speeds
ITMI worked with Cloudera to build a world-class
bioinformatics infrastructure for the Institute's massive and growing data
collection of genomes paired against the clinical record. The infrastructure
was designed to meet future growth requirements, storing and processing
biological data, at increasing speeds and scale.
After processing and optimising this data, Inova provided
its researchers with fast access to terabytes of genomic and patient data in a
single data set using a Cloudera analytic database. Prior to the
implementation, researchers spent 80 percent of their time on data wrangling,
and a small fraction on the actual analytics. Now that could be reversed.
Researchers can answer questions magnitudes faster than they
could previously. End-to-end analyses which would take months to accomplish
previously, such as a bioinformatics scientist studying genomic correlations
from people with conditions like arthritis, autoimmune diseases or cancer, could
now be completed in one week. That could go down to hours in the future.
With access to a wider range of data and the ability to more
easily explore the data, researchers can test new theories more quickly and
uncover new patterns that may not have been apparent before. For example, by analysis
of genomic data gathered from mothers, fathers and infants enrolled in various
familial base studies, ITMI has been able to discover previously undiagnosed
congenital anomalies in infants.
Such new medical discoveries can dramatically change
treatment plans, and patient outcomes.
Mr Black said that the ultimate goal was to match the speed
at which researchers think. That has been made possible now.
He added, “Now we’re moving towards getting answers in
minutes and seconds and can find correlations that we couldn’t before.
Ultimately, we can put the data together in novel ways to understand the
evolution of diseases so that we can help keep our patients well.”
Four industry titans in technology have been given contracts for the Joint Warfighting Cloud Capability (JWCC), according to the Department of Defense (DoD) of the U.S.
JWCC is a multiple-award contract vehicle that will give the DoD the chance to obtain commercial cloud capabilities and services directly from the commercial Cloud Service Providers (CSPs) at the pace of mission, at all classification levels, from the corporate headquarters to the tactical edge.
With this Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract vehicle, cloud services can be provided more quickly and at commercial cost, if not better.
The following capabilities will now be available to warfighters under a single contract thanks to JWCC: global accessibility, readily available and resilient services, centralised management and distributed control, usability, commercial parity, elastic computing, storage, and network infrastructure, advanced data analytics, fortified security, and tactical edge devices.
Those interested in knowing more about JWCC, register for the JWCC Customer Portal or contact the Defense Information Systems Agency (DISA) Hosting and Compute Center (HaCC), can visit this website.
To make cloud purchasing, provisioning, and onboarding simpler for DoD clients, DISA has created user-friendly cloud accelerators.
In addition, the DoD MIIs build a national network of public-private partnerships, establish an industrial common for manufacturing R&D, and advance workforce education and development while accelerating new technologies using federal funding combined with matching investment from academia, industry, and state governments.
The network strategically coordinates resources to solve important technologies and create interconnected manufacturing systems by marshalling the greatest talent from around the nation. The nine MIIs supported by the DoD are under the direction of ManTech, the DoD Manufacturing Technology Program.
Finding industry partners, including small enterprises, that have cutting-edge technology that could help the warfighter is essential to the DOD MII mission. DoD makes investments in these sectors of advanced manufacturing through the MIIs.
Conversations with some research institutes earlier this year shed light on how the DoD and the country are benefiting from the pace of technology.
Combining silicon integrated circuits with semiconductor lasers is known as silicon photonics – a speciality of the American Institute of Manufacturing — Integrated Photonics.
Compared to conventional electronics, this technology allows for faster data transfer over greater distances while making use of the advantages of high-volume silicon production.
COVID sensors are some of the most fascinating applications for photonics. The Coronavirus Aid, Relief and Economic Security Act provided funding for sensors that can identify COVID-19 from a drop of blood in less than a minute.
In various sensor regions of the chip, there are proteins linked to SARS-CoV-2 and eight other viruses. Antibodies to those viruses will bind to the proteins in a blood sample and be found if a person has been exposed to any of the viruses.
On the other hand, additive manufacturing creates parts that can be formed of ceramics, rubber, metal, plastic, rubber, and polymers. The ability of the military to build parts additively improves its capacity for swift and agile operations, particularly in hostile circumstances.
The qualification and certification of processes and materials are other areas of emphasis for some manufacturers. The primary obstacle to manufacturers fully embracing additive manufacturing is a lack of training and certification.
The manufacturing sector also examines how the supply chain’s capacity compares to the need for components made additively.
Together, these initiatives are assisting the U.S. in strengthening its manufacturing sector and taking the lead in global competitiveness.
Communication remains the backbone of organisational operations and has been bolstered by cutting-edge technology. Many organisations have migrated from Public Switched Telephone Networks (PTSNs) to cloud communications, which resulted in faster and more efficient communications with vastly increased reach.
Cloud communications remain the primary solution for meeting the growing demand for effective organisational communications in the hybrid workplace. It is agile enough to adapt to ever-changing business environments while keeping mission-critical business functions unified on all levels.
Organisations can place and receive phone calls using cloud calling from phones and any internet-connected device, including computers and tablets, from any location with an internet connection.
Cloud communications’ inherent capacity enables organisations to expand as needed without regard to geographical boundaries quickly. It makes it simple for organisations to scale up to accommodate changing needs. Less capital expenditure means expansion can be undertaken and completed more quickly, resulting in increased
These possibilities make businesses more accessible and responsive to customers. Having scalability and flexibility in communications regardless is a vast advantage irrespective of a company’s geographical spread.
The OpenGov Breakfast Insight with the Philippines’ top public sector leaders on 6 December 2022 at the Dusit Thani Manila provided the current information on the benefits of the most recent cloud communications technology that can greatly empower the nation’s public, education, financial services and healthcare sectors.
Intensifying the Cloud’s Role in Fostering Digital Transformation
The adoption and implementation of cloud-based strategies are currently used by businesses of all sizes to boost growth and profits, says Mohit Sagar, CEO & Editor-in-Chief of OpenGov Asia. Moreover, cloud technology has drastically changed how businesses communicate.
Cloud technology is bringing massive change to how various sectors of modern-day digital communities interact with each other. Cloud communications vendors allow businesses to delegate management of their IT infrastructure by taking on provisioning, switching, data storage and security responsibilities. The cloud’s cutting-edge features and functionality facilitate unprecedented staff collaboration and communication across time and space.
These changes have transformed the way people work where employees experience increased levels of productivity. With the cloud, people have the option to follow the traditional work model, a hybrid one, or a purely remote work model. Such possibilities for workers also translate to added advantages for employers with geographical boundaries; hiring only locally has become passé.
A hybrid or remote work setting makes cloud communications a necessity. Collaborative technology like cloud communications allows employees to transition or shift from one work model to another without losing productivity, effectiveness or efficiency. However, Mohit cautions, remote and hybrid models can still fail if they are not built on the right technology.
As shared by one of the attendees, their company did not experience any downturn when the pandemic hit because they were prepared for remote work. The experience of this company highlights that preparedness with the right technology enables an organisation to weather a black swan event.
Having workers functional in various locations amid an unexpected situation will prevent work disruptions. Moreover, a company gets empowered to collaborate with other groups and individuals regardless of their geographical location. Globalisation is further strengthened with cloud communications technology.
Cloud communications allow businesses to maximise resources by facilitating rapid deployment, enhanced adaptability and unlimited high-volume data sharing. Additionally, the safety measures built into cloud communication ensure compliance with privacy regulations.
Cloud security refers to the set of tools, protocols, and best practices used to keep cloud-based servers, apps and data safe. The first step in protecting cloud services is gaining an awareness of what must be protected and what parts of the system must be managed.
The development of the backend to guard against security flaws is the responsibility of cloud service providers, in general. Customers’ primary focus should be on establishing a secure service configuration, developing secure routines for using the service, and choosing a service provider who takes security seriously.
“Nonetheless, clients should also confirm that any end-user networks and hardware are properly secured,” Mohit advises.
Cloud security goals include protecting against malicious data theft on networks and storage, preventing data leaks caused by human error or carelessness, facilitating data recovery in the event of data loss, and limiting the impact of any data or system compromise.
Since the advent of cloud computing, conventional methods of protecting digital assets have undergone extensive development. Although cloud models improve efficiency, constant online access requires innovative safety safeguards. Compared to traditional IT models, a few key features set cloud security apart as a cutting-edge cyber protection option.
There have been major shifts in the macro business environment, says Nathan Guy, Zoom’s Phone Leader for Asia Pacific. There is a lot of pressure on businesses to improve productivity, to be flexible in the face of intensifying competition, and to be more productive to keep up with the ever-quickening pace of technological innovation and advancement.
With the global economy in shambles, the urgency has only increased. It will be impossible to solve these problems if customers, prospects and employees cannot communicate effectively.
Nathan pointed out that a generational shift is also occurring in the labour force. Remote work is becoming increasingly popular. They have also requested state-of-the-art tools and communication infrastructure to carry out their duties better.
When a new app or device is released, it adds another layer of complexity to a complicated process. Stakeholders, including employees, clients, and potential customers, have individual preferences and expectations regarding the manner, frequency, and location of business interactions.
Therefore, according to Nathan, many companies are selective in the ways they invest in improving internal communication.
They might do this in several ways, including staying up to date with systems already in use that is judged to be adequate, using built-in communication tools that are part of other software packages or investigating a variety of potential solutions. These plans aim to improve the company’s ability to spread the word.
Although these approaches provide more leeway, they also alter the dynamics between businesses and their prospective clients, employees and customers. Depending on their predicament, people are forced to switch between several potential answers.
In the event of a communication breakdown, the firm will inevitably fail. An essential trait of effective leaders is the capacity to chart a course for their people, providing a sense of purpose and direction even when difficult situations arise.
In Nathan’s opinion, organisations need to expand their communication strategies beyond the bare minimum and into the global scope. An enormous advantage in today’s unstable business climate will go to the company that can always make seamless connections to all stakeholders, regardless of location, device, or business activity.
To achieve this, as Nathan puts it, “You deliver a consistent and quality experience for all participants, making human connection effortless, and enabling rapid innovation to maintain relevance by combining the connection needs of the individual and organisation.”
By taking these measures, businesses may be able to better respond to their customers’ wants and needs, free up internal resources that were previously spent on communications management and expand their capabilities and agility.
The credibility of a company rises or falls with its communication strategies. Since employees, clients, and customers can do their jobs from anywhere, the channels through which the message is sent must be fit for the times, the resources, and the ever-changing need of organisations.
The failure of a session owing to dropped participants or bad audio and video is now considered unacceptable. Businesses must adapt to a more complex hybrid environment and ensure that all clients, regardless of location or condition, receive the same high level of service.
Nathan recognises that “business transactions become impossible” when communications are disrupted in today’s world. In solving communications needs amid disruptive situations, an unpredictable risk that has the potential to impede productivity for businesses also gets removed. The result is a continuance of operations and avoidance of deterioration or decline of productivity.
Zoom will shield businesses from communications breakdowns because its top-notch infrastructure was explicitly designed to prevent failures. Examining the root cause of problems is essential in giving lasting and effective solutions. In the case of communications strategy and technology for organisations, addressing various approaches made by organisations and guiding them to dig up the root cause will allow them to focus on the now without overly worrying about the future.
However, some users may be unable to fully participate due to severe audio and video quality degradation due to differences in network performance and bandwidth. This is a reality in the Philippines, where many areas still lack fast internet speed.
Zoom allows businesses to host effective meetings even in the face of significant packet loss. If you’re doing business on a global scale, having this kind of consistent network and infrastructure in every country is a must.
The complexity of communications is increasing. Now, besides travelling or working from home, “you have workers returning to the office, frequently in a hotel setting,” acknowledges Nathan.
During the pandemic, people are often left trying to balance ad hoc, piecemeal solutions developed as the crisis unfolded. As a result, three significant environments have emerged: at-home/in-the-office and on the go. A personal mobile phone, a videoconferencing method for in-person gatherings of a few people, and something else for more momentous occasions all fall under this category.
Nathan believes that both staff and customers will need to adjust to a new user interface. “Communication platforms are undeniably crucial to the success of hybrid teams.” A cutting-edge communications platform like Zoom could help increase output, expand possibilities, and reveal levels of employee engagement.
Fireside Chat: How to Prepare for the Transition to the “Cloud Culture”
According to Dr Jennalyn Raviz, Director, Management Information Service, Department of Transportation, when it comes to promoting, developing, and regulating a dependable and coordinated network of transportation and communications systems, the Department of Transportation (DoT) is the primary policy, planning, programming, coordinating, implementing, and administrative entity within the executive branch of the Philippines. “Transport by air, sea, rail, and highway are all included.”
Since multiple parties are involved and a hybrid structure has been established, maintaining consistency may prove difficult.
“The pandemic has become a motivator for us, and we seek secure communication across many platforms, which is why we use cloud communication,” says Dr Jennalyn.
Despite some reservations, cloud communications are the preferred method of meeting the growing demand for efficient organisational communications in today’s hybrid workplaces. With cloud computing and communications, businesses can quickly expand or contract to meet fluctuating demand.
Cloud computing allows workers to do their jobs from any Internet-connected device; it has the dual benefits of increased productivity and expanding the geographical scope of their operations.
Since the cloud facilitates remote work, organisations will gradually reduce their reliance on outsourcing. As a result of the use of the cloud’s effect of reducing in-office and staff expenses, businesses are now able to hire more full-time workers across the globe.
Dr Jennalyn highlighted that getting cloud is cost-effective. Additionally, cloud computing can be particularly cost-effective for organisations due to the improvement in workforce efficiency in addition to direct labour savings. “Cloud software deployment is far quicker than a traditional installation.”
Because of this, more employment possibilities can be made available to people in the area who possess the necessary skills. As the popularity of self-sufficiency rises, organisations can select from a greater pool of eligible candidates for a wider variety of positions.
More efficient teamwork is one of the main advantages of cloud computing. The advent of the cloud has had a profound effect on teamwork, and this transformation will continue so long as the cloud undergoes progress and improvement.
Improved communications, cheaper technology, and the ability for smaller organisations to cooperate with worldwide partners and expand their reach in the global arena are all possible because of the cloud’s ability to provide capabilities that were previously only available to major companies.
Dr Jennalyn believes that to have the greatest possible effect, digital transformation must occur in tandem with a thoughtful cultural shift.
As most businesses are already utilising cloud computing in some form, Nathan emphasised the importance of cloud security. While cloud storage has many advantages, “organisations are still hesitant to move more data and applications to the cloud due to security, governance, and compliance concerns.”
Collaborating with Zoom could streamline human connection while also adding safety measures. Businesses can benefit from workers’ improved routines and skill sets over the past two years. They also guarantee uniformity in a wide variety of applications.
“The key to progress is providing the appropriate value in each solution,” Nathan asserts.
Businesses can stay competitive through Zoom’s partnership with rapid innovation, Zoom allows clients to have access to a continuous stream of new capabilities that reflect actual user requirements.
Mohit stressed the importance of communication in fostering collaboration. He concurred with an attendee that when their partners offer a secure platform for cloud communications, organisations become more powerful. Mohit believes that rather than just being providers, vendors are also the transformation partners of every organisation.
An important aspect of cloud security, in Mohit’s opinion, is making sure sensitive information like customer orders, confidential design documents and financial records are safe. Maintaining customer confidence and protecting strategic assets necessitates a solid data security programme. “Cloud security’s ability to safeguard data and assets makes it essential for businesses moving to the cloud.”
Through collaboration with development partners, businesses can better serve a diverse set of customers and expand their customer base. Therefore, it is important to incorporate platform or integration capabilities and a partner strategy when creating cloud-based applications.
It is important to consider business potential, engineering prowess, and platform marketing when formulating a strategy for your cloud partners. Mohit concludes that a well-rounded approach will allow for an expansion of the partner ecosystem, the delivery of more comprehensive customer solutions, and higher earnings potential.
In the new normal, everything is moving online, including employee workloads, leadership insights, and how the services and businesses interact with customers or clients. Organisations must undergo a digital transformation to create entirely digital processes, better experiences and streamlined operations.
Successful digital transformation allows all processes and systems to communicate with one another. Users have a single source of truth, updates occur in real-time, and data is integrated.
The transformation enables organisations to effortlessly pivot when necessary because all their systems and teams are interconnected. Everything can be done quickly and without impacting the operations – whether it is to add more users, connect new business software or begin automating tasks.
In a cloud-first strategy, organisations are not merely adding a new layer of technology when they transform. They are expanding their IT capability in an entirely new way. Data and systems are hosted in the cloud, allowing for a seamless, effective and adaptable connection of all their IT.
Increasingly, companies of all sizes are aware of the potential and power of the cloud. Due to the increased security, scalability and convenience, more businesses and services are moving their apps and data onto the cloud.
Within this suite, that offers consumers a significant advantage is cloud communications. As remote and hybrid work models become the norm, cloud communication is quickly gaining importance.
The OpenGov Breakfast Insight with Indonesia’s top public sector leaders on 1 December 2022 at the Westin Jakarta provided the current information on the benefits of the most recent cloud technology that can help the nation’s public, education, financial services and healthcare sectors.
The Cloud at the Heart of the Digital Transformation
Mohit Sagar, CEO & Editor-in-Chief OpenGov Asia, believes cloud-based strategies are being adopted and implemented by companies of all sizes to spur growth and increase profits. Cloud has fundamentally altered business communications.
Cloud transforms how people communicate, collaborate and conduct business in today’s digital world. It has sparked advancements in machine learning, the Internet of Things (IoT), devices, healthcare and autonomous vehicles.
“The cloud offers cutting-edge features and functionality that let staff members collaborate and communicate in ways – and places – they never imagined,” says Mohit. “Organisations can outsource systems management tasks like provisioning, switching, data storage, and security to cloud communications providers.”
Moreover, with remote and hybrid models, employees report higher productivity and greater satisfaction.
Nonetheless, according to Mohit, even though remote and hybrid models are becoming increasingly popular, they will not be successful if they are not based on the right technology. Cloud communications are a crucial component of any hybrid or remote work environment.
With cloud-based communication tools, staff can easily switch to working remotely, teams can keep meeting, and operations can go on as usual.
“Technology for collaboration will be more crucial than ever with employees working in different time zones and locations. Hence, teams have the resources to connect with coworkers across boundaries thanks to cloud communications,” Mohit explains.
Organisations can make the most of their resources with cloud communications, which can quicken implementation, increase flexibility, and provide limitless high-volume information exchange. Moreover, cloud communication security features guarantee adherence to data privacy laws.
The technology, protocols and best practices that safeguard cloud computing environments, cloud-based applications and cloud-stored data collectively constitute cloud security. Understanding exactly what needs to be secured and the system components that must be managed is the first step in securing cloud services.
As an overview, cloud service providers are responsible for backend development against security vulnerabilities. Clients should concentrate primarily on the proper service configuration, safe use habits, and selecting a security-conscious provider.
“Clients should also confirm that any end-user networks and hardware are properly secured,” Mohit says.
Every step taken to secure the cloud aims to facilitate data recovery in the event of data loss; guard against malicious data theft on networks and storage; prevent human error or carelessness that results in data leaks, and minimise the effects of any data or system compromise.
The transition to cloud-based computing has resulted in a significant evolution of traditional IT security. While cloud models offer greater convenience, always-on connectivity necessitates new security measures. There are a few ways in which cloud security differs from conventional IT models as a modernised cyber security solution.
According to Nathan Guy, Zoom Phone Leader, Asia Pacific, Zoom, the macro business environment has significantly changed. Businesses are under tremendous pressure to increase productivity, adapt quickly as competition heats up and be productive to keep up with the rapid pace of innovation and technological advancements.
This problem is becoming even more pressing because of economic uncertainty. Without effective communication between customers, prospects and employees, it will be impossible to address these issues.
Nathan highlighted that the workforce is also experiencing a generational shift. People prefer the option of remote employment. And they are asking for cutting-edge equipment and communication systems as they need to do their jobs.
With every new tool and app that is made available, communication becomes more complex and confusing. Employees, clients, and potential customers are just a few stakeholders with preferences and expectations about how, when, and where they conduct business.
“Due to this, many businesses choose their battles carefully when it comes to facilitating communication,’ says Nathan.
Among the routes they take are keeping up with currently used systems deemed adequate; embedded communication tools included with other software packages; exploring multiple solutions depending on the situation; among others. “These strategies are meant to provide the organisation with fundamental communication.”
Such methods allow for some flexibility but also change the environment for prospects, employees and customers. People are compelled to alternate between various solutions based on their needs.
Some consumers “separate” from a favourite brand after just one disappointing interaction. Today’s harsh reality is that communication is a critical path activity; your business will also fail if it fails. A path that is crucial to the business failure.
Nathan believes that organisations must go beyond essential communication to universal communication. Creating intuitive connections to all parties – employees, customers, and investors – regardless of location, device, or business activity – will have a tremendous advantage in this uncertain business environment.
“You do this by combining the connection needs of the individual and organisation by delivering a consistent and quality experience for all participants, making human connection effortless, and enabling rapid innovation to maintain relevance,” says Nathan.
These steps could result in:
- Meeting both the organisations’ core business needs and the demands of their customers;
- Refocusing internal resources away from administering communications and towards new services and capabilities; and
- Improving the agility and the perceived value both in the company and the market
An organisation’s reputation is directly linked to the quality of its communication services. In addition to the fact that employees, clients, and customers can work from anywhere, people returning to the office do not want them to be disappointed by the home office environment to which they have grown accustomed.
Expectations have increased; a session that fails due to dropped participants or subpar audio/video is unacceptable and embarrassing. Organisations must adapt to this new hybrid environment and guarantee that everyone receives high-quality service regardless of circumstance or location.
“When communications are disrupted in today’s world, business transactions become impossible,” claims Nathan. “Organisations can eliminate a work-limiting unpredictability risk by doing this. They provide a controlled experience by enabling the staff to work without concern about the underlying technology.”
By using a top-notch infrastructure specially built to prevent failures, Zoom will protect organisations from communications breakdowns. Organisations could troubleshoot the underlying cause of environmental problems and take preventative measures. This allows the workforce to concentrate on their work without unneeded interruptions or uncertainty. Hence, employees will have confidence that the communication system they provide will work as expected.
Differences in network performance and bandwidth can seriously impair audio and video quality and lead to intermittent problems, preventing some users from participating fully. Even with severe packet loss, organisations can use Zoom to deliver a productive meeting experience. This makes it possible to eliminate local network and infrastructure variability, which is crucial when doing business internationally.
More complexity is being added to communications. “Now you have workers returning to the office, frequently in a hotel setting, as well as those travelling or working remotely,” says Nathan.
Three main contexts have been produced as a result: remote, office and mobile. Unfortunately, all too frequently, people are forced to juggle a patchwork of disjointed point solutions created during the pandemic. This includes a personal cellphone, a videoconferencing option for small meetings and another tool for significant events.
Nathan believes that employees and clients must learn to use a different interface. Even if the organisations stick with a single vendor, many have expanded through acquisitions, leading to various products with no shared characteristics.
“There’s no doubt that communication platforms are a big part of how hybrid teams work,” Nathan asserts. “A modern communications platform like Zoom could help boost productivity, add to what can be done, and show how engaged employees are.”
Fireside Chat: How to Prepare for the Transition to the “Cloud Culture”
According to Deddy Kartika Utama, Head of Information Security, Ministry of Home Affairs (Kemendagri), policies regarding political and general governance and regional autonomy are developed, determined and implemented by the Ministry of Home Affairs.
The Ministry also plays a role in establishing regional and village administration, governing issues, regional finance, demographics and civil records.
Given the number of parties involved and the nature of the hybrid organisation, including the Ministry, maintaining consistency may prove difficult. Because of this, compelling and trustworthy means of communication are crucial.
Cloud communications, Deddy emphasised, continue to be the preferred method of meeting the growing demand for efficient organisational communications, considering the advent of the hybrid workplace. With cloud computing and communications, organisations can quickly expand or contract to meet fluctuating demand.
In the public sector, by using internet-based connectivity to reduce lag time and unreliable connections, organisations can communicate with their team and customers through various channels, including email, voice calls, chat and video.
Through the advancements in IT, organisations now have access to a flexible, instant, scalable, stable, and conveniently located environment. Organisations that switch to cloud-based communication technology can take advantage of full cloud communication’s mobility, scalability, security, reliability, and cost-effectiveness.
The rapid development of cloud computing services and collaboration technologies has apparent benefits for remote and hybrid workforces. It enables teams to work together and achieve their shared goals even when they are not physically present in the same office.
“Using a cloud collaboration strategy, coworkers can work together on documents stored in the cloud while having access to the same files and making changes to them in real-time,” Deddy explains. “One method for cutting costs while maximising organisational resources despite growing communication capabilities and reach is to concentrate on the quality of the technology.”
By utilising the cloud, businesses have found cheaper alternatives while ensuring that their customers can access their data and systems from any location at any time. Transitioning from traditional to cloud office culture is exciting and promising. To protect the organisations and their operations, a solid security foundation must first be established.
According to Deddy, the potential of cloud computing is becoming increasingly apparent to various organisations, and it is also growing. “Organisations are already transitioning from the traditional office culture to the cloud culture, and doing so is profitable. They can save money and space by switching to cloud technology.”
Nathan emphasised the significance of cloud security, albeit that most organisations are already utilising cloud computing in some form. “Organisations are still hesitant to move more data and applications to the cloud due to security, governance, and compliance concerns when storing their content in the cloud.”
By partnering with Zoom, the human connection could be simplified and security could be included. Organisations can capitalise on the habits and competencies individuals have developed over the past two years. Additionally, they will ensure consistency across multiple use cases.
“By partnering with Zoom, businesses will be able to maintain their relevance through rapid innovation. They have access to a constant stream of new capabilities that reflect actual user requirements,” Nathan claims.
According to Mohit, a critical component of cloud security is the protection of data and business content such as customer orders, secret design documents and financial records, among others.
Preventing leaks and data theft is critical for maintaining customer trust and safeguarding assets that contribute to competitive advantage. “The ability of cloud security to protect your data and assets makes it critical for any organisations that are transitioning to the cloud.”
Development partners can assist organisations in meeting a broader range of customer needs, resulting in increased market reach. As a result, when developing cloud applications, make sure to include platform or integration capabilities as well as a partner strategy.
“Your cloud partner strategy should be based on business potential, engineering capability, and platform marketing. A balanced strategy will enable a larger partner ecosystem, more comprehensive customer solutions, and increased revenue potential,” Mohit concludes.
The global spread of COVID-19 has been a disaster of unparalleled proportions. Not only has it halted the world economy, but it has also made even the most optimistic leaders reconsider how soon things would return to how they were before the outbreak.
Even as the pandemic disrupted businesses and services around the world, a sudden and dramatic increase in internet consumption was observed. Businesses had to shift to digital communications and tools as the key medium for maintaining productive and interesting relationships with their many stakeholders – internal and external.
While the private sector was quicker to alter procedures in the early phases of the pandemic, the public eventually successfully adapted and innovated to continue citizen service delivery. Of course, early on, most governments rapidly put into place digital communication and emergency response platforms.
By allowing users to access their data and applications from any internet-connected device, cloud computing expands the scope of digital transformation beyond simple technology adoption to encompass a comprehensive redesign of all related procedures, resources and user interactions.
The cloud and digital transformation are now inextricably linked. Organisations across the board need to adopt a cloud-first strategy if they want to ensure the longevity of their operations and realise their transformation objectives.
Most organisations and agencies have benefited from the digital change, but some industries are behind the curve. To keep up with the fierce competition in their industries, they must guarantee the reliable operation of the cloud communication platforms that serve as a direct line of contact between the organisations and their consumers and aid in the promotion of their offerings.
The OpenGov Breakfast Insight on 25 November 2022 at M Hotel Singapore provided Singapore’s public, education, financial and healthcare sectors with the advantages of the most recent cloud technology.
Simplifying Things via Cloud Communication
Mohit Sagar, CEO & Editor-in-Chief, OpenGov Asia believes that the cloud has transformed the way organisations communicate, cooperate and carry out many other critical business and service functions.
Cloud communications are voice and data communications solutions that organisations employ to manage cloud-hosted applications, storage and switching.
“Cloud communications services are becoming an increasingly intrinsic choice for organisations looking to streamline their operations and enable their remote workforces to stay connected and productive,” observes Mohit.
Cloud communications enable organisations to interact with their employees and customers over many channels, including email, audio calls, chat and video. All of these leverage internet-based connectivity to minimise faulty connections and lag in communication.
This communication model has become the go-to option for addressing the growing need for efficient internal communications in the hybrid workplace. As numerous workers are returning to the office, and for many of those who have remote work capabilities, hybrid work arrangements are swiftly becoming the new standard.
Organisations are figuring out ways to make hybrid work as interesting and effective as they can. Leaning into what is working, changing what is not working and adapting as lessons are gained are the first steps in creating an effective hybrid strategy, work environment, and culture.
Employee access to the system from anywhere on any device is the need of a mixed work environment. Regardless of the apparatus they are using or their location, employees need to be able to connect to the system.
“User-friendly features in cloud communications make it simpler for staff to become used to the technology,” Mohit explains. “Up until now, better work-life balance, more effective time management, control over working hours and location, prevention of burnout and higher productivity have been the main benefits of hybrid work.”
Having the appropriate tools to be productive at work, feeling less a part of the organisation’s culture, poor cooperation and relationships, and disturbing work processes are some of the biggest obstacles to hybrid work.
Apart from the initial expenditure, virtual meetings result in reduced expenses because of the decline in maintenance and transportation costs. Moreover, integrations of cloud telephony enable companies to place and receive calls from any device that is connected to the Internet.
This means that cloud communications can potentially maximise resources for organisations. Procedures, implementation and adaptability can all be accelerated with a cloud communications strategy, which also offers limitless high-volume information transmission.
According to Mohit, cloud communications must have robust security components to ensure compliance with data privacy laws and the security of all stakeholders. “To assist in safeguarding data in the cloud, emerging cybersecurity tools should also be taken into account.”
These include Artificial Intelligence (AI) for IT Operations (AIOps) and Network Detection and Response (NDR). Both programmes gather data on the security and stability of cloud infrastructure. After data analysis, AI notifies administrators of any unusual behaviour that might represent a threat.
Ultimately a well-thought-out cloud communication strategy with strong security features can serve organisations and gain a competitive advantage in an increasingly digital landscape and VUCA environment.
According to Lucas Lu, Head of Asia, Zoom, if communication fails to give the greatest possible experience, everyone suffers – from employees to consumers to investors. And neglecting to address this essential avenue has ever-worsening implications.
Organisations are going through some significant changes, he explains. The first is in the general business environment. Organisations are under tremendous pressure to boost efficiency, adapt fast as competition rises and keep up with the rapid pace of innovation and technological advancements.
This problem is becoming even more pressing because of economic uncertainties. Furthermore, solving these problems requires effective communication between consumers, prospects and staff.
The workforce is likewise seeing a paradigm shift. People desire the option of remote employment and are asking for the cutting-edge equipment and communication systems they need to do their jobs.
HR managers concur that a high-performing workplace’s future requirements would include collaboration, regular communication and a mentorship culture between managers and teams. “You run the risk of losing the ‘War for Talent’ if you don’t deliver,” Lucas asserts.
With every new tool and software that is made available, communication becomes more difficult and complex. Employees, clients and potential consumers are just a few of the stakeholders who have preferences and expectations about how, when and where they conduct business.
Due to this, many businesses choose their battles carefully when it comes to facilitating communication. They follow a variety of routes, including:
- Maintaining already-established systems that are deemed adequate
- Making use of the fundamental, built-in communication capabilities that are provided with other software packages, even if they don’t entirely satisfy the organisation’s demands
- Using different approaches based on the circumstances. You might, for instance, employ one communication tool for internal cooperation and another for clients, investors, and outside events
“All these strategies are meant to provide organisations with fundamental communication,” says Lucas. “These methods provide some flexibility, but they also change the environment for prospects, employees and consumers. People are compelled to alternate between various options based on their needs as a result.”
This causes unneeded annoyance, rework, expenditures and misunderstanding. Employees may feel alienated and impatient. Customers’ interactions with the brand are disorganised and unprofessional. And various instruments frequently make business slower.
In this uncertain business environment, organisations that can move beyond basic communication into universal communication have extraordinary potential. They can develop intuitive connections to all parties, employees, customers and investors, regardless of location, technology or business activity.
This will be accomplished by integrating the individual and organisational connection demands that will result in a) Delivering a consistent and quality experience for all participants, b) Making human connection effortless, and c) Enabling rapid innovation to maintain relevance.
These results may:
- Satisfy both the primary business requirements and the consumers’ expectations
- Redirect internal resources from managing communications to new services and capabilities; and
- Increase the marketability and perceived agility within the organisation and in the market.
An organisation’s reputation is directly related to the quality of its communication services. In addition to the fact that employees, clients and customers can work remotely, those returning to the office do not t want to compromise on the at-home office environment to which they have grown accustomed.
Organisations must adapt to this new hybrid environment to guarantee that everyone receives high-quality service regardless of circumstance or location. Expectations are simply greater and it is unacceptable if a session fails due to dropped participants or subpar audio or video.
“With Zoom, you may use a top-notch infrastructure that is specially made to prevent failures to safeguard your company from communications disruptions. You eliminate a work-limiting unpredictability risk by doing this,” Lucas says confidently.
When communications are down nowadays, it is impossible to conduct business. Hence, organisations may provide a controlled experience by enabling their staff to work without being concerned about the underlying technology. Additionally, they can analyse the underlying cause of any problems in their surroundings and take preventative measures.
With this, employees can concentrate on their work without unneeded interruptions or ambiguity and will have faith that the communication solution their organisation has deployed will work as planned.
“Partnering with Zoom enables quick innovation to keep up with the times. You can take advantage of a constant flow of fresh features that correspond to actual user requirements,” Lucas says. “Moreover, by frequently communicating with their support group, organisations will rapidly realise what is possible.”
Fireside Chat: How to Prepare for the Transition to the “Cloud Culture”
Geetha Gopal, Head of Infrastructure Projects Delivery and Digital Transformation, Panasonic Asia Pacific believes that every day, new technologies emerge and the culture of change is driving a paradigm shift for which an organisation must be prepared.
“As the COVID-19 outbreak rocked the world and we were unsure of what to do, our investments in technology became our strength,” says Geetha.
As the trend toward digitisation of remote work transforms the traditional office culture, a cloud culture has evolved. Likewise, cloud computing has become a competitive advantage for these organisations.
Every step toward better efficiency in the manufacturing sector increases competitiveness. Because of this, the industry’s embrace of cloud communications has become a crucial turning point. Cloud communications have changed the game for manufacturing by enabling increased efficiency while lowering IT expenditures.
“Cloud computing is the future, and organisations are successfully transitioning from the traditional office culture to the cloud culture,” Geetha says firmly.
Streamlining operations using scalable technological solutions for essential tasks and process optimisation not only helps reduce costs but also frees up time for businesses to devote to value-adding endeavours.
This is crucial now more than ever as operations teams struggle to keep up with the quickening speed of product and investment strategy development being observed among clients.
The new service-focused, client-centric operating model for investment operations will be made possible by technology, data and scalability. Organisations need to realise that the greatest way to prepare for the future is to create it as they deal with this period of constant innovation.
As a result, operations leaders who are taking steps to redesign, reinvent and adapt their operations may ultimately be in a stronger position.
Geetha emphasises that collaboration, communication and connectivity are crucial for success in today’s work environment. The key to maximising these contacts is digital communication. “For efficient communication and productivity, your company primarily depends on specific systems, platforms, and applications.”
More organisations are understanding the enormous advantages of migrating their systems to the cloud as technology continues to progress. In addition to allowing organisations to remain relevant in a competitive market, innovation plays a vital role in economic growth. Innovations are required to solve key problems.
One of the tactics that may be employed to save money while maximising organisational resources and extending communication skills and reach is advance planning.
An advantage of cloud communications for aiding staff members in a hybrid workforce is the reduction in time spent travelling to the workplace. Employees can save time travelling with the hybrid model simultaneously offering the chance to be more productive.
Despite the importance of enabling technology, it is the human workforce that will not only execute the organisation’s digital transformation strategy but also ensure its long-term success.
Guaranteeing that personnel are up to the task, however, needs not only technical training but also a radical transformation in thinking and decision-making.
It is important to focus on organisational culture by changing the management programme and making concerted efforts to close the gap between the internal aspect and employees.
Organisations that are unable to develop and achieve new goals that will assist their employees and business to thrive are those that are unwilling to alter existing practices.
“The pandemic can no longer be an excuse or the reason – remote work is here to stay. If we want skilled employees then we need to concentrate on their needs – we must empower our employees,” Geetha concludes.
Lucas believes that every problem has a solution since most organisations fail to connect their strategy to their innovation objectives. “Change is a constant process, and what we say today might leave a legacy tomorrow. Any plan for digital transformation, in our opinion, must be built around digital innovation.”
The road of digital transformation must involve a competitive advantage that can only be sustained by introducing innovations and contemporary methods if it is to stay modern and please clients with cutting-edge goods and services.
For every change, there is a call for managerial backing to be successful and transformative. Zoom is happy to discuss how digital transformation budgets differ from traditional business or IT budgets to meet the demands of any organisation.
Lucas believes that cloud computing is transforming not only how many organisations access and store data, but also how many of these businesses run. It provides greater protection, flexibility, data recovery, minimal to no maintenance and ease of access.
“Although many people used to hesitate the cloud computing, they have now realised how important it has become to organisations,” Lucas has observed.
Mohit believes that changes in computers and how technologies are distributed are altering the ecosystem, especially for those who work in a hybrid environment. He encourages delegates to start establishing a strategy to utilise the cloud’s benefits for their businesses and services. “Organisations should determine the types of cloud services for which you require solutions, then meet with cloud service providers to determine the best long-term match.”
Both public and private organisations benefit from the adaptability, efficiency, scalability, security, improved collaboration and cost savings that cloud computing offers. “The COVID-19 pandemic has accelerated cloud adoption, but it is anticipated that cloud computing is here to stay, especially since hybrid work assumes a central role,” Mohit concludes.
Two tech companies operating within Hong Kong’s Smart Government Innovation Lab announced the roll-out of solutions that are now ready to be acquired by companies and institutions.
Solution I – Cloud-native Project Management & Collaboration Solution
A tech company under the Smart Government Innovation Lab has developed a cloud-native project management & collaboration solution called Julius. The solution is able with applications across the project lifecycle. Designed from the ground up with feedback from industry leaders, the solution enables digital transformation without server deployment.
The solution was developed to be applied in the area of City Management.
The solution employs the latest in Cloud Computing and the Internet of Things (IoT).
The solution allows users to:
- Gain control of and visibility into the customer pipeline as well as the sales and revenue situations of each project. Users can also track and manage cost vs. budget in real time; understand current progress status and stay ahead of potential risks and issues before it’s too late; enforce and evaluate against the quality standards without slowing down teams.
- Access and analyse customer and sales data on the fly; CRM functions tailored to the property sector including sales channel, commission and performance analysis; track inventories, sales velocity and payments; document full sales cycle between customer visit and contract payment to ensure smooth transaction; smart alerts on delays, returns and sales performance issues.
- Control every cost item to avoid cost overruns; manage change in real time – creating budgets that more accurately reflect where the budget stands at any moment; generate detailed financial reports to see how the spending decisions affect projected profits at close out; facilitate faster approvals, more accurate communication and eliminating the need to proceed at risk.
- Stay on schedule; quickly identify potential issues and their impact on schedule and budgets; avoid unwanted surprises with better visibility of every project task; track all steps and speed up the approval process.
- Understand and correct issues before they become a problem; built for the site, making it easy for site teams to contribute to and comply with construction safety regulations and quality specifications; all the necessary documentation, reference materials and records needed to ensure standards are met with verification methods that create accountability along the way.
Solution II – Vehicle Queue Monitoring Solution
Manual queue monitoring is a time and resource-consuming process that is prone to human errors and miscalculations. The Vehicle Queue Monitoring system uses computer vision to derive insights from the video cameras installed in the regions of interest. It analyses the traffic, calculates the number of vehicles in the predefined areas, conducts classification (taxi, public bus, private car), and notifies the user of specific scenarios.
For example, a user will receive an SMS/email alert if the queue exceeds 20 vehicles. The system also displays real-time and accumulated statistics in a web-based dashboard, tailored to the user’s needs. The Video Analytics system can be implemented in various locations that include vehicle traffic, such as car parks, tunnels, gas stations, highways, etc.
The solution was developed to be applied across the areas of City Management, Infrastructure as well as Transport.
The solution employs the latest in Artificial Intelligence (AI), the Internet of Things (IoT) and Video Analytics.
An example of the application of the Video Analytics system is in queue-monitoring in gas stations. The system can detect, classify and count the number of vehicles queueing at a gas station. Once the queue exceeds the predefined region, an SMS alert is sent to the chosen number of users informing them on the queue status. Users can view a livestream to verify the queue and take appropriate actions. Additional features include analytics services where various daily/weekly trends are recorded and presented in the form of graphs and diagrams in a user-friendly web-based dashboard.
An organisation’s functions could be severely impacted by even a single incident. Organisations need rapid data recovery from the cloud, the edge and on-premises in the event of any type of disaster, be it a natural disaster, hardware failure, data breach or ransomware attack.
The knowledge that one is as well-prepared as possible provides some solace in the face of unforeseen calamities. With the right disaster recovery tools and procedures, it can quickly and easily restore data and workloads.
Hence, organisations need a plan to immediately get back to business as usual in the event of an interruption. Given the fast-paced nature of today’s IT environments, it is crucial to maintain a state of perpetual readiness.
Many businesses and organisations are left exposed to critical events – either man-made or natural disasters – as most fundamental systems have been shifted toward IT structures and applications.
While we can manage physical defence by using survival kits – which include emergency supplies, security, and insurance – not all firms can genuinely claim to have all bases covered. Especially in an increasingly digital landscape, where threats are virtual!
It may seem obvious to have an established disaster recovery plan, but due to the complexity of the outdated replication and recovery procedures, this is often overlooked. People might assume there is one and may have even talked about it but may overlook the most crucial step – documenting the plan.
Creatively assessing the possibilities for affordably safeguarding the data in a location apart from those dangers is vital. Despite data centres’ high level of security and frequent remote locations, creating a plan is now simpler than ever to implement using a cloud-based method.
The OpenGov Breakfast Insight on 10 November 2022 at InterContinental Singapore with Singapore’s top public sector leaders offered the most recent information on the benefits of disaster-proofing an organisation through speedy and efficient data security and recovery.
The Needs for Data Backup and Recovery
Mohit Sagar, CEO & Editor-in-Chief, OpenGov Asia believes that plans for catastrophe recovery must be in place for organisations adding that the traditional backup strategies have focused mostly on the first part of the backup and recovery process.
“The backup’s objective is to generate a copy of the data that can be retrieved in the case of a primary data failure,” Mohit explains. “A primary data failure might be the result of a hardware or software malfunction, data corruption, a hostile attack (virus, malware) or accidental deletion on the part of the user.”
Backup copies enable data to be restored from a previous point in time, assisting the organisation in recovering from an unanticipated event.
Data protection demands a secondary copy be stored in case the primary copy is lost or corrupted. This additional media can be as basic as an external drive or USB stick or as complex as a disc storage system, cloud storage container, or tape drive.
To achieve the best outcomes, backup copies should be made on a consistent, regular basis to reduce the amount of data lost between backups. The longer the time between backup copies, the greater the risk of data loss when recovering from a backup. Keeping several copies of data gives the security and flexibility to restore to a point in time that was not impacted by data corruption or malicious attacks.
In addition, a single accident or mishap might completely interrupt company operations, with significant consequences. According to reports, 93% of organisations that do not have disaster recovery coverage and experience a big data loss go out of business within a year.
However, with the correct tools and disaster recovery methods, organisations can restore their data and workloads fast and easily. Through advanced technologies, policies and standards, establishing layers of infrastructure protection and controls increases resiliency and security posture.
Monitoring the environment and intelligently managing data, via a single interface, is one of the disruptive solutions to ensure the best visibility across the data to quickly identify risk exposure and coverage, data availability and business continuity across on-premises and cloud settings.
“When the unexpected happens, you must be able to swiftly restore your organisation’s operations. It is paramount to constantly be prepared, especially given the rate of change in today’s IT landscape,” advises Mohit.
According to Paul Lancaster, Director, Sales Engineering, Commvault, data is the competitive advantage in the modern digital economy. It generates corporate strategy, directs operational effectiveness, and forecasts consumer behaviour. “Data needs to be kept safe while still being always available.”
The problem is that the data is always changing and evolving as it expands, changes, and fragments into digital bits and bytes. Hence, the degree of an organisation’s success is directly correlated with how well they handle its data.
“In this situation, Commvault is useful. We support businesses in doing incredible things with their data. No matter where the data is located or how it is organised, our Intelligent data services can help these organisations become more efficient by changing how they protect, store, and use data,” Paul explains.
He advised organisations to always be prepared when calamity hits or whenever fraudsters attempt their best shot. Organisations should also be ready to take advantage of opportunities as they present themselves.
Further, Commvault offers flexibility in the deep integrations to:
- Connect (to Snaps/Replication via Intellisnap)
- Converge (roll new cyber harden backup infrastructure/stores with HSX)
- Cloudify (optimised stores for the cloud storage resources)
- Re-purpose (reuse existing open assets that still have a service life to the payoff from the prior investments)
Paul elaborated that their Control Plane offers comprehensive workload coverage coupled with key data management services to extend self-service roles so users can quickly and securely search and restore data. Data engineers working on a new analytics application can quickly call up a database clone to accelerate a new project.
Through hybrid cloud adoption, users can leverage cloud-based storage and realise the benefits of agile management, limitless scale, and cost savings of the cloud.
Commvault offers a comprehensive solution with deeply integrated workloads to simplify and future-proof. “We make the past more accessible and adaptable to the future faster and we span the solution across the customer’s full needs.”
Marcus Tan, Head of the Cybersecurity Department, Institute for Infocomm Research (I2R), A*STAR believes that business continuity refers to an organisation’s preparedness to keep delivering products and services at predetermined, acceptable levels despite a crisis.
“Business continuity plans detail how a company will operate during and after a disaster,” says Marcus. “It may include contingency plans explaining how the company will continue to operate even if it must relocate. In addition, smaller interruptions, or minor disasters, such as protracted power outages, may also be included in business continuity planning.”
On the other hand, recovering from a catastrophic incident, such as a natural disaster, fire, act of terrorism, active shooter, or cybercrime, is referred to as disaster recovery. Recovery from a disaster entails the steps an organisation takes to respond to an incident and resume normal operations as fast as possible.
“Disaster Recovery is an organisation’s plan for resuming normal operations following a catastrophic event. This is an essential part of the Business Continuity Plan,” Marcus elaborates. “And, importantly, strategies should align with the organisation’s goals.
There are various issues to be considered in terms of protection and recovery strategy. These are compliance requirements, budget, insurance coverage, resources (people, physical facilities), management’s risk appetite, technology, suppliers and data and data storage, among others.
Business Impact Analysis is the systematic process to determine and evaluate the potential effects of disruption to business operations resulting from disaster, accident, or emergency.
Risk Assessment, on the other hand, involves having to identify, examine, measure, and mitigate/transfer risks. Hence, it is important to identify critical business functions to keep the organisation going during a disruption.
The purpose of the Disaster Recovery Plan is Getting Ready (pre-disaster), Continuity (during a disaster), and Recovery (post-disaster).
Some of the key considerations of the Disaster Recovery Plan are identifying critical business processes to continue the minimum desired level of operations during disruption. It would also identify key data, storage, network and apps to support critical business processes.
There must be also a consideration of compliance with regulations, recovery point objective, recovery time objective, establishing management succession, reporting structure, roles in the event of a disaster, and budget.
A Disaster Recovery Plan should be updated when a significant change to system architecture occurs; and if it has changed in system dependencies and recovery personnel as well.
“Tools are great for making your job easier, but they can never take the place of doing the things we need to do,” Marcus concludes.
Chua Chee Pin, Area Vice President – ASEAN, Hong Kong, Japan, Korea & Taiwan, Commvault highlighted that data is getting more and more in demand. “The balance between data democracy and security is so important, hence protecting your organisation’s data is complex.”
Everyone is now aware of the significance of data, both in their professional and personal life. Digitisation, cell phones, and Internet of Things (IoT) sensors all contribute to the ever-increasing amount of data. Utilising this knowledge is crucial for both company competitiveness and empowering individuals in their daily lives.
“Commvault’s data management and protection unify and safeguard data at scale across on-premises, hybrid, and multi-cloud environments for all workloads,” claims Chee Pin. “Advanced detection, multi-layer protection, and rapid recovery against security threats, such as ransomware and data breaches.”
Mohit highlights the importance of a digital partner. External partners can be a pillar of support while facing digital transformation procedures. They are available to assist every organisation with any project based on their demands.
“They can guide you through a much broader and more sophisticated process, as they possess the necessary expertise and experience,” Mohit opines. “Partnerships can save the organisation from making unneeded errors, thus saving time and money.”
It is globally acknowledged that the public and private sectors can better comprehend requirements, desires and trends with the help of solid data and data-driven insights. These intelligent inputs help decision- and policy-makers find methods to better serve citizens and clients.
Like other nations across the world, in an increasingly digital landscape, Indonesia also heavily relies on a sound data strategy as the government has long recognised the usefulness of data and analytics.
The nation plans to develop an easily accessible platform and share data between national and regional authorities to provide accurate, current, integrated and accountable information. This would help the country’s economy and delivery of citizen services.
Given how crucial it is to give the digital transition a framework and protection, numerous laws and regulations have been put in place. Such guidelines normally focus more on data residency than they do the actual, reliable roadmap for the transformation path.
In this tech-empowered world, the need for integrated, connected and related data is on the rise – but it is only useful if it is reliable, usable, clean and accessible.
With the Satu Data programme, the Indonesian government is actively investigating how it might manage its data to its best potential.
The epidemic has caused enormous changes in culture and viewpoint all over the world, including, no less, in Indonesia. It is appropriate that leadership enables staff to easily track, manage and make decisions.
To enable quick decisions from siloed and unstructured data, leaders and teams require capable technology that can collect, sort, combine and analyse data. Bolstered by the cloud, this practice is quickly emerging as the standard in the hybrid work era.
The OpenGov Breakfast Insight on 1 November 2022 at the JW Marriott Hotel Jakarta for key public sector leaders from Indonesia aimed to present the most recent information on implementing cloud systems and cloud-based technology.
Indonesia’s Increasing Data Landscape
Kicking off the session, Mohit Sagar, CEO & Editor-in-Chief, acknowledges that because of its large population and growing need to improve its infrastructure, Indonesia is ripe for digital transformation.
Moreover, the G20’s demand for urgent global action to make digital transformation more equitable and accessible during Indonesia’s chairmanship is pertinent. It would be vital to enhance essential digital and analogue enablers for scaling up digital transformation, as well as assist underdeveloped countries in accessing and adopting technologies.
According to Mohit, data is a valuable resource only if it is complete, easily available, free of errors, and reliable. “The business and public sectors can better understand demand, supply, and trends with the use of data-driven insights.”
The Indonesian government has long understood the importance of data and analytics, and it is currently looking into the best ways to handle its data. Thus, to offer a framework and protection for digital transformation, laws and regulations have been put in place as the safeguarding of data is essential.
The major difficulties that must be overcome are caused by the enormous demand for services available on any device and at any time. As a result, embracing technology and adopting it can aid organisations in meeting clients’ increasing demands.
Indonesia’s older infrastructure may act as a barrier to change and advancement. With many variables to consider during the conceptualising and planning phases, the underpinning digital systems and platforms themselves must be agile.
Create a roadmap by first visualising the large picture and working through a succession of incremental phases and iterations, Mohit urges. Critical cognitive infrastructure is required for effective data storage to accomplish this.
To ensure that accurate and useful insights can be generated in a reasonable amount of time, security must be implemented, protocols and processes must be developed, and data must be in the proper location.
It is imperative to create a robust and resilient data structure. Then, rapidly adjust to change by developing data solutions.
“You have to think how you change the governance internally to drive the communication and action for external change the policy, through smart data, smart cloud and smart deployment, Mohit concludes.
Fetra Syahbana, Country Manager, Indonesia, Nutanix Indonesia opens by emphasising that the acceleration of digital strategies has forced people to change the way they live and interact with each other.
From Fetra’s perspective, Indonesia was better navigate the pandemic as compared to other countries in digital terms. This was done through applications that were created during the hard times by the Indonesian public sector. This was achieved, thanks to the usage of proper data in Indonesia.
Arief Pribadi, Technical Director, Nutanix Indonesia, knows that because of the pandemic, several other government programmes and initiatives in Indonesia have been expanding while some are put on hold. Adjustments in spending priorities and policy shifts have been made as a result.
Because of this approach, the nation was able to place greater emphasis on healthcare infrastructure and digital transformation initiatives.
However, he does note that “there needs to be a more productive digital ecosystem in Indonesia for the country’s digital space infrastructure to function effectively and securely.”
This can be accomplished by issuing several regulations, as well as implementing and speeding up digital transformation to increase the country’s internet link ratio.
By issuing several regulations, implementing and speeding up digital transformation and increasing the internet link ratio in Indonesia, a more productive digital ecosystem may be created, ensuring the efficiency and safety of Indonesia’s digital space infrastructure.
The National Registration Number, Catalogue Electronic System, Data Privacy, Electronic Trading, Export/Import, Transportation, and Customs are only a few of the many projects that make up the country’s Digital Flagship Programme.
There are a few steps involved in data management, all of which work together to guarantee that the information stored in a company’s systems is reliable, complete, and easy to retrieve.
Deploying the IT systems that run business applications and offer analytical information to drive operational decision-making and strategic planning by corporate executives, business managers and other end users relies heavily on effective data management.
The agile software development life cycle is the defined progression of steps taken by a product from inception to completion. There are six steps in the process: Meet, Plan, Design, Develop, Test And Evaluate.
Delivering usable products to customers on time is the top priority for every software development team.
Faster expansion requires more than just the ability to scale up. They require the flexibility to scale up to meet the demands of growing complexity and sophistication, adopting cutting-edge technologies and launching products more quickly.
The ability of a business to adapt its People, Processes and Technologies is a problem when implementing cloud technology.
Qualified individuals with an agile mentality are required when Business and Technology are together. “An agile mentality allows you to rapidly iterate from concept to implementation.”
These skills are essential for developing an agile methodology and culture, such as the DevOps culture, which allows for more frequent experimentation and research through action, as well as faster product delivery on a daily or even hourly basis.
Arief is convinced that the key to success in terms of process is the implementation of automated IT and business procedures. When all resources, whether they originate in a private on-premises cloud or the public cloud, are based on self-service and intelligent operation, IT must embrace fully managed services.
“On the other hand, when we talk about technology, we’re referring to things like computer programmes that run on servers,” says Arief.
He added that the application’s portability between clouds is achieved using software-defined everything, including the underlying infrastructure service, agile architecture, and lightweight computing technology, such as containers and their orchestration.
Arief highlighted that supporting any application and workload, anywhere, the Nutanix Cloud Platform incorporates hybrid cloud architecture, multi-cloud management, unified storage, database services, and desktop services.
“By providing an open, software-defined, hybrid multi-cloud platform, we help you streamline cloud complexity so that you may put more attention on business results and innovative ideas,” he reveals in closing.
Power Talk: Surviving the Defiance of Digital Economy Development: Building the Right Digital Solutions
Several government organisations still require assistance in acquiring and constructing suitable digital infrastructure considering the diverse digital needs across the large Indonesian archipelago and the uncertain economic conditions faced over the past few months.
When a company undergoes a digital transformation, it makes use of digital technologies to enhance its business processes, systems, and customer experience. As a result of the change, many organisations will save money on operating costs.
Likewise, staff efficiency and output improve in tandem, increasing the business’ bottom line. Hence, every successful company in the modern era has sped up the process of digitising its operations.
For Setiaji, Chief of the Digital Transformation Office, Ministry of Health, the key is to adopt collaborative tools so that employees will be able to work efficiently, especially in the health sector.
In an increasingly digital landscape, technology is here to stay and will be foundational to any strategy. Organisations need to embrace technology to survive, thrive and stay relevant.
Setiaji emphasised the importance of Indonesian healthcare to broaden and accelerate the digital transformation of health in the country. “We devised a plan to help us go faster in the health industry. First, we established a digital team, and then we upgraded our digital infrastructure.”
The cloud is quickly rising as more organisations have moved from a gradual to an end-to-end digital transformation. Successful organisations will be the ones who can adapt quickly to this shifting landscape, make wise decisions and work with strategic allies to strengthen their talents.
Sonny Supriyadi, Senior Vice President – Head, Pricing and Data Analytics, Maybank opines that organisations that put data first value risk models based on numerous data sources prioritise data-driven business innovation. To facilitate enhanced predictive analytics, data modernisation is a multi-stage process that enhances data accessibility.
The importance of upgrading the systems, especially in the banking industry is crucial. “To modernise, businesses must first extract data from ageing applications and infrastructure and reformat it for use in analytics across all deployment models such as cloud, edge, and on-premises.”
“Data is the most precious asset of any organisation, therefore it makes sense to create a plan that prioritises it. Your data’s value will be wasted if it remains dispersed across silos and legacy systems if you don’t have a modernisation strategy to bring them together,” Sonny cautions the delegates.
Agung Indrajit, Chief of Data, Satu Data Indonesia, Ministry of National Development Planning says that the government of Indonesia acknowledges the advantages of digital transformation. Thus, the nation is considering digitisation as a means of involving its citizens in governance, economic recovery and overall growth.
Agung believes that the Indonesian government’s efforts to digitise will result in “smart governance” and the nation’s digital journey will make public service better.
In addition, a safe and effective approach to responding to crucial decisions calls for integrated data management. Hence, a competitive advantage is driven by data, and in today’s fast-paced world, firms must be nimble and quick to adapt by constructing novel capabilities, according to Agung.
“To achieve this goal, businesses need to implement cutting-edge technology and industrialise data and analytics to increase their income through better decisions.”
Fetra emphasised the importance of data as a company’s most valuable asset in determining how to effectively implement business plans through analysis of target audiences.
Organisations must acknowledge a comprehensive data digitisation strategy for an effective digital transformation. As a result, digitising data has become a crucial prerequisite for organisations seeking to adapt to the rapidly changing industry.
“In the long term, digitising data will serve as the bedrock upon which additional layers of digital transformation can be built,” says Fetra. “Nutanix Indonesia will be happy to help any government agency improve its services through digitalisation.”
Mohit recognises that Indonesia is competing on a global scale. He knows that 5G is ready for its second wave of availability and that it has been implemented. Technology is now at the centre of most business strategies because of digital transformation. This method has the potential to lessen operational costs and boost productivity.
When it comes to handling digital transformation processes, he knows, that a digital partner can be the tower of strength.
“Digital transformation is typically backed by a digital partner who will contribute their experience to guarantee you make the right decisions. This is because it is simpler to reach the organisation’s goal with a unified approach across business and technology.”