February 23, 2024

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Government Supports Singapore Food Outlets Adopting Digital Service Solutions

Government Supports Singapore Food Outlets Adopting Digital Service Solutions

Mr Lim Hng Kiang, Minister for Trade and Industry (Trade), at the Singapore Food Services Productivity Conference 2015 highlighted the need for food services to adapt innovative digital service solutions.

The Food Services sector plays a vital role in Singapore’s economy as it meets a basic domestic need and supports the vibrancy of the tourism industry. The sector is competitive. The Government recognises the difficulties that food companies face in remaining competitive and this is why they provide support for raising productivity, and introduced greater support for innovation in Budget 2015 to allow companies to remain sustainable over the longer term.

Mr Lim Hng Kiang added “Another key trend which we have noticed is the sector’s continued heavy reliance on manpower. Over the period 2004 to 2014, the sector’s workforce grew at 8.5 per cent annually, slightly more than double that of the nation’s workforce growth. Moving forward, the labour market will continue to tighten and evolve. This reliance on manpower, especially on rank-and-file workers, is not tenable.”

He stated that innovation can benefit companies in various ways. It allows them to find ways of doing things better, thereby improving operational efficiency. It also allows them to develop new products and services, thereby growing top line. These require companies to constantly look at new ways to prepare and serve food.

The 2nd Food Services Productivity Plan supports the food industry in innovating and transiting towards a leaner workforce. One important initiative to improve front-of-house efficiency is to further drive the adoption of digital service solutions such as mobile apps, kiosks, and tablet ordering. 

These solutions facilitate self-service and reduce the manpower needed to take customers’ orders and payments. For example, Five Bar recently opened its fifth outlet housing offerings such as tapas, a whisky bar and a wine shop. This food court-like concept features a self-ordering and self-payment system which is projected to help the outlet achieve manpower savings of 50 per cent.

“To date, over 600 establishments have adopted digital service solutions, with about half of them coming on-board within the first five months of 2015. I am glad that the industry is becoming more receptive towards harnessing IT to improve efficiency.”

He added “The Food Services sector is one that touches our lives on a daily basis. As we work together to transform the sector, we as consumers can also look forward to more efficient and innovative business models. In fact, our openness to trying new concepts will play a large and important part in encouraging companies to adopt new business models.”

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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