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Are you on pins and needles to get back to the office, or are you a bit more hesitant? Our new Meeting Trends 2021 research uncovered 5 new trends for the hybrid workplace. One of them is that employees worldwide can’t wait to get back to the office. Read on to learn more about when and how we will be returning to the office.
When are we returning to the office? One year into the pandemic and the enthusiasm about working from home has taken a turn. At the start of the pandemic, many were over the moon about the benefits of WFH: no commutes, flexible work hours, etc.
However, our 2020 Hybrid Meeting research already showed that slowly but surely the downsides started to outweigh the benefits. Employees miss social interaction, experience Zoom fatigue and struggle to balance office and domestic tasks. Our Meeting Trends Research 2021 shows that 56% of employees are eager to return to the office, and 72% expects to be back by the end of June 2021.
When are we returning?
Right now, actually. 50% of the workforce already comes into the office on occasion. We do see some regional differences here. Australia and France appear to be at the forefront of the back-to-the-office trend, with respectively 82% and 61% of employees, having already (partially) returned. In India and the US, the majority of workers hasn’t returned yet, with respectively only 40% and 42% signalling that they are already back at the office. Most employees (72%) expect to be back by the end of June. However, in Germany, many employees believe that they will only be able to return from July to September and onwards.
Who is pushing the return?
C-level management is encouraging employees to come back, 66% of employees believe their CEO would like to see all employees back at the office. 41% also think their manager is also pushing them to return to the office. Employees themselves are also eager to return, on average 56% of employees want to get back to the office. In India, it’s even 76% of workers that are waiting to sit at their office desk again.
Will work at the office be the same?
Employees want to return but this doesn’t mean that they are ready to give up the newfound flexibility in their work that WFH brought. Workers want to choose when and where they work and are tired of struggling with virtual.
This leads to the ideal workweek balance shifting in favour of the office. In September 2020, people were still more optimistic about working from home and employees indicated that the ideal workweek would be 2 days at home and 3 days at the office.
Today, the desire to work from home has dropped to 1,5 days a week, with employees preferring to spend more time, 3,5 days per week, at the office.
Undoubtedly, in-office and remote team members will have to be united in the new hybrid workplace.
Lieven Bertier is the Segment Marketing Director Workplace at Barco.
Lieven is an experienced B2B marketer and has worked across multiple marketing disciplines in the technology industry. Since 2014 he has been part of Barco’s ClickShare team, responsible for all strategic marketing activities. He strongly believes in user experience and is convinced that the way people work together is the number one competitive advantage for companies in today’s dynamic world.
Lieven loves a good story, and always starts from user research to reflect on the role of technology and collaboration in the workplace.
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Vietnam’s Deputy Minister of Information and Communications, Pham Duc Long, highlighted the country’s recent focus on developing digital infrastructure, including significant investments in data centres and cloud computing. These efforts are aimed at driving national digital transformation and enabling the delivery of digital services to advance the digital economy and society.
At the 31st meeting of the Asia Pacific Telecommunity (APT) Wireless Group in Hanoi, Long emphasised that the world is currently confronted with a range of complex issues in the era of wireless devices. APT, in response, is committed to collaborating with member countries to address these problems and effectively overcome the associated challenges.
During the discussions, participants delved into various significant management-related topics. These included potential frequency bands for 6G technology, the effective management of broadband satellite beams, expanding wireless internet coverage through band extensions, and the advancements and implications of 5G technology.
The event serves as a forum for management agencies, organisations, and businesses in the fields of frequency and wireless to discuss and update research activities in the region and around the world. Among the topics discussed, Vietnam is particularly interested in the implementation of new technologies, frequency planning, and trends in the selection of appropriate bands and technologies.
The meeting was held in a hybrid format. The event saw the participation of more than 500 delegates who are leading experts in the field of wireless in the region and the world from member countries, corporations, and large domestic and international telecom enterprises.
In April, the Ministry of Information and Communications (MIC) announced an auction for frequencies in the 2300-2400 MHz waveband, which will enable network operators to advance their 4G and 5G technologies. The starting price for this waveband was VND 12.88 billion (US$ 548,481) per MHz per annum, and each company had the opportunity to bid for 30 MHz. The companies are allowed to use the wavebands for 15 years for 4G and 5G purposes.
Both mobile service providers and other telecommunication companies were able to participate in the auction if they met the requirements. This means that new players using 4G and 5G technologies entered the mobile market. Companies that do not currently possess licenses for telecom services were also permitted to submit applications to the MIC for consideration and evaluation of their eligibility to participate in the auction.
As OpenGov Asia reported, upon successfully winning the auction and paying the fees in full and on time, the businesses were awarded licenses to use frequencies and offer telecommunication services. Companies that participated in the auction for the right to use radio frequencies in the 2300-2400 MHz waveband were able to establish networks and provide telecommunication services that use IMT-Advanced (4G) or IMT-2020 (5G) technologies.
5G technology offers several benefits that can transform communication, work, and life overall. With its faster data transmission speeds, lower latency, and higher network capacity, 5G can provide seamless connectivity for a wide range of applications, from virtual and augmented reality to autonomous vehicles and smart cities. Digital infrastructure is among the government’s top priorities. Vietnam has set a target to be among the top 30 nations with the most advanced and robust digital infrastructure by 2025. Vietnam’s next wave of socio-economic development will come from innovation, science, and technology, driven by the digital economy.
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The digital economy of China has long played a significant role in enhancing work prospects, streamlining the employment hierarchy, and generating fresh approaches to resolving labour market challenges.
The recent publication “Research Report on China’s Disability Care (2023)” made note of the fact that the emergence of the digital economy era has given rise to the prospect of changing the job structure for the disabled.
Reports cited that with the rise of the Internet, the digital economy has created a lot of new jobs, and the ability of related businesses to take on workers has grown quickly. This has also made it easier for college students with disabilities to find work.
On one side, it illustrates the significance of the digital economy for high-quality employment. The digital economy has currently given rise to a substantial number of new industries, formats, and business models, as well as a significant number of new employment types.
The number of jobs supported by the digital economy will reach 449 million in 2030, according to the report “2023 Frontiers of China’s Digital Economy: Platforms and High-Quality Full Employment” published in February of this year.
The digital economy is inextricably linked to the actual economy. Through the coordinated growth of the digital industry, production efficiency is increased, scale expansion is supported, and old occupations and positions are endowed with new implications, such as online doctors and online vehicle drivers. Workers’ freedom of choice opens additional opportunities for different groups to find work.
At the same time, there are some issues that the nation has addressed immediately in the process of promoting employment in the digital economy. For example, there is a significant shortage of digital talent, inadequate protection of labour rights and interests for new types of employment groups, and employment services that adapt to labour mobility and diversification of employment methods must be improved.
In this regard, it is critical to capitalise on the digital economy’s potential to create new jobs, update the labour structure, and encourage higher quality and fuller employment of relevant talents.
Also, encourage the rapid development of the digital industry and the development of digital skills. Continually promote new formats and models of digital production, cultivate new economic growth points, and create more emerging employment opportunities in emerging industries such as the Internet, the Internet of Things (IoT), big data, cloud computing, and artificial intelligence (AI).
For China, promoting the deep integration of the Internet, big data, AI, and the real economy, encourage the digital transformation of traditional industries, and encourage more workers to switch careers to increase employment. In addition to promoting digital knowledge and skills education at all school levels and establishing and enhancing a multi-level and multi-type digital talent training system.
Alternatively, strengthen the construction of digital employment service platforms and enhance the employment security system that conforms to the laws of the digital economy. Through legislation that clarifies the labour relationship identification mechanism for new employment forms of workers, improves their labour rights and interests protection measures, and adapts the social insurance system to the characteristics of digital work.
Also, making detailed regulations on standard working hours and social insurance payment for digital practitioners, solving problems such as account transfer connection issues and risk compensation issues faced by flexible employees, and strengthening social security for new employment forms.
The nation also implemented “Internet +” public employment and entrepreneurship services that resulted to strengthen the construction of national public employment information service platforms, enhancing mobile terminal applications, developing an intelligent service system that combines policy interpretation, business management, and consultation as well as enhancing digital public employment and entrepreneurship service capabilities.
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The ASTRI Technovation Centre (ATC) was launched in the presence of the Secretary for Security; the Commissioner of Police; the Director of Crime & Security, the Hong Kong Police Force (HKPF); the Commissioner of Correctional Services; the Director of Fire Services; the Deputy Commissioner of Customs & Excise (Control and Enforcement); and the Assistant Director (Information Systems) of Immigration Department.
The event showcased the collaboration between ASTRI and the disciplined services, as they join forces to advance research and development initiatives, with the ultimate goal of establishing Hong Kong as a leading international smart city.
The opening events of the state-of-the-art ASTRI Technovation Centre (ATC) brought together the Security Bureau and Disciplined services, marking a significant milestone in the advancement of the smart city agenda. ASTRI has consistently demonstrated its dedication to transforming Hong Kong into a globally recognised smart city, while disciplined services play a vital role in shaping the city’s fabric.
Through this collaborative effort, both entities aim to leverage their respective strengths effectively. By combining the disciplined services’ extensive experience in law enforcement with ASTRI’s expertise in technology development and transfer, a comprehensive range of smart research and development applications will be introduced. This joint endeavour will undoubtedly contribute to the accelerated development of Hong Kong as a smart city.
ASTRI presented joint projects developed in collaboration with the disciplined services, showcasing remarkable accomplishments that have received prestigious recognition. One such achievement is the 5G communication technology. Another is the “HoneyNet – Early Threat Hunting and Anticipation Network,” aimed at enhancing proactive threat detection capabilities.
Additionally, ASTRI has developed a state-of-the-art speech-to-text recognition engine named “飛謄,” specifically designed to handle voice records of the Hong Kong Police Force (HKPF). Furthermore, a document processing system has been implemented to streamline administrative procedures, resulting in increased efficiency.
Moving forward, ASTRI and the disciplined services are committed to further strengthening their research and development collaborations, with a particular focus on key areas such as artificial intelligence (AI), big data, Internet-of-Things (IoT), and blockchain.
Through the delivery of advanced, efficient, and accurate R&D applications, their joint efforts aim to simplify complex work procedures and empower law enforcement officers to effectively tackle future challenges. This collaborative approach will enhance operational efficiency, elevate service quality, and comprehensively improve the safety and stability of Hong Kong as a smart city.
The Chairman of ASTRI emphasised that the essential element of building a smart city is ensuring the safety and convenience of its citizens. In response to the increasing challenges, it is commendable to witness the disciplined services allocating resources towards the development of new technologies, aiming to enhance law enforcement efficiency and service quality. ASTRI is committed to sustaining its partnership with the Security Bureau and disciplined services, striving to deliver innovative solutions that effectively tackle societal challenges.
The CEO of ASTRI highlighted the past achievements resulting from the collaborative research and development efforts with disciplined services. Looking ahead, both ASTRI and the disciplined services will concentrate on addressing technological requirements related to manpower allocation and law enforcement.
By jointly exploring and developing cutting-edge technologies, their aim is to bolster the law enforcement department’s capabilities and enhance service efficiency through the implementation of smart applications. This endeavour aligns with the goal of transforming Hong Kong into a safe and globally recognised smart city, providing its citizens with an optimal environment for living and working.
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A seminar aimed at providing IT Security knowledge to public health groups, schools, and government sectors was inaugurated by Mr Siraphop Maneerat, Manager of Central Region Sales and Operations at the National Telecommunication Public Company Limited (NT), and Mr Sanae Kamphaeng, Telecommunications Officer of Prachuap Khiri Khan Province.
The objective of this seminar is to equip IT officers from government agencies, schools, and local government organisations in the province with the necessary knowledge and understanding to safeguard data and mitigate cyber threats.
NT is prepared to offer a range of services and provide guidance in developing plans and budgets to prevent cyber-attack risks that could significantly impact organisational operations and management.
As the National Cyber Security Agency (NCSA) reported, Thailand witnessed a significant surge in cybersecurity threats, from 135 incidents in 2021 to over 772 incidents in 2022. The majority of these incidents involved data breaches, particularly through educational and public sector websites.
According to Mr Sanae, a Prachuap Khiri Khan Province Telecommunications representative, many organisations often neglect the regular maintenance of database security and lack proper protocols for handling cyber threats. In such cases, they require dedicated professionals to manage their systems, as threats continuously evolve, and new vulnerabilities emerge.
The Thai government has been concerned regarding the effectiveness of their organisation’s security protocols in mitigating data leaks. They acknowledge that insufficient personnel can result in significant damage. Seeing this, Thai government legislation, namely the Personal Data Protection Act (PDPA) and some Thai enterprises, passed the Cybersecurity Act in 2019.
The Cybersecurity Act aims to establish legal protections and measures to safeguard cyberspace security. One significant aspect of this act is implementing a cybersecurity risk assessment plan to prevent and address cybersecurity threats that could potentially jeopardise national security and public welfare. These threats encompass the economy, healthcare, international relations, and other governmental functions. The act aims to ensure the stability and integrity of these areas in the face of cybersecurity challenges.
Additionally, the Cybersecurity Act gives the Thai government the authority to monitor and access digital data if it determines that cyber threats pose a risk to the critical digital infrastructure of the country. Private organisations operating in sectors such as national security, financial services, and public services are obligated to provide the names and contact details of key stakeholders who own, use, or possess computer systems, comply with the code of conduct and cybersecurity standards as mandated by law, conduct comprehensive risk assessments, and notify stakeholders about any incidents involving cyber threats.
Basic protection needs to be improved in the current digital landscape, where online threats come in various forms. A comprehensive defence system is crucial. This law and issue is truly new for Thailand itself, so NT allows institutions or even individuals to dig for information regarding cyber security further. “Interested agencies can reach out to the National Telecommunication Company for inquiries and guidance regarding IT Security services,” said Sanae.
Thailand is more serious about bolstering its cybersecurity systems to create a safe environment in a digital era. Supporting this, NT has introduced IT Security services to provide system and equipment security for government and private sector agencies.
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Over the past few years, the Hanoi Transportation Corporation (Transerco) has made the implementation of technology a top priority in enhancing the quality of its public bus services. This involves utilising various technological advancements to better manage and operate their activities.
Up until now, Transerco has successfully installed GPS devices in all their buses. This has allowed the company to exercise control over bus operations, gather and analyse valuable data, implement measures to reduce violations during bus operations and develop tailored training programmes for drivers and staff to enhance the overall quality of their services.
Recently, Transerco built a smart operation centre and established a Call Centre along with a dedicated hotline. These initiatives aim to provide customers with prompt information, assistance, and a platform to provide feedback on Transerco’s bus services. Based on a survey conducted by the agency, it has been found that customers express a high level of satisfaction with the company’s responsiveness to their requests.
Additionally, Transerco has introduced the timbuyt.vn mobile app, available for free on Android and iOS platforms. This app offers passengers convenient access to comprehensive information regarding bus routes, bus stops, and bus frequency. It is available in Vietnamese and English, simplifying the process of finding the most suitable travel plan for passengers. Moreover, the app enables passengers to book monthly bus tickets.
Transerco has also implemented cashless payment options using VNPay QR codes on several bus routes. Transerco has adopted various software solutions to manage different aspects of its operations. They streamline and optimise the management processes across different stages of Transerco’s operations.
Moving forward, Transerco has outlined plans to further invest in IT applications and enhance their existing apps to meet customer demands and provide passengers with improved access to their bus services. The company aims to transition towards a smart, modern, and sustainable public transport system in Hanoi. In line with this vision, Transerco will incorporate green energy into its bus fleet this year.
To boost digital transformation in the transport sector, the Tourism Information Technology Centre (TITC) under the Vietnam National Administration of Tourism introduced the Viet-Smart Travel Card. Developed under the “Vietnamese Card – one national card” initiative led by the Ministry of Industry and Trade, the Smart Travel Card is integrated into the fields of tourism, health care, banks, trade, transportation, and education. It facilitates users with convenient one-touch and online payment capabilities.
As OpenGov Asia reported, the card has been seamlessly integrated into the “Vietnam Travel” application. By downloading the application, tourists not only gain access to the smart travel card but also unlock a comprehensive range of technological features. These include the ability to book airline tickets and hotels, purchase e-tickets, access tourist digital maps, and search for businesses that offer travel-related services.
According to Hoang Quoc Hoa, deputy director of the TITC, three key products, namely the Smart Travel Card, the Vietnam Travel application, and the Tourism Management and Business platform are widely used in the tourism community in Vietnam with the goal of promoting the digitalisation of the tourism and transport industry.
The smart travel card will play a crucial role in streamlining the operations of tourism managers and fostering a culture of innovation in the application of digital technology to support the growth and advancement of the tourism sector.
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The Ministry of Human Resources and Social Security supports innovative services for people’s convenience, such as “all-in-one online service” and “trans-provincial service,” which make people’s life easier.
According to the recently released “Digital China Development Report (2022)” by the State Cyberspace Administration of China, the number of users of electronic social security cards in the country has reached 715 million, and various online channels related to human resources and social security have served nearly 14.1 billion people.
Nowadays, electronic social security cards are widely employed in different fields of people’s livelihood services and have become a “favourite” for the masses to enjoy the fundamental carrier of people’s livelihood services comfortably and promptly.
The electronic social security card performs additional duties. Last year, 86 national services and over 1,000 territorial services were opened for the electronic social security card, and the public can receive the card through more than 480 APPs, small programmes, and other channels.
The electronic social security card also offers registration and identity authentication services for the national and provincial government service platforms.
There are 31 provinces that have issued financial subsidies to the people and farmers via social security cards, 25 provinces that have used social security cards for public transportation, and 30 provinces that have used social security cards to borrow books, access museums, exhibitions, and parks.
In recent years, the Ministry of Human Resources and Social Security has made significant efforts to create more advanced, smarter, more convenient, and more efficient human resources and social security services, as well as to promote the innovation and development of convenient services, such as one-stop services, and to continuously improve the satisfaction of the public.
China needs to make its social security cards digital for several important reasons. First, it saves time and money by cutting down on paperwork and making processes easier to follow. Second, it makes things easier for citizens because digital cards can be quickly accessed and used through mobile devices.
Third, it makes it easier to handle social welfare benefits and services by making it possible to track, analyse, and share accurate data in real-time. This digital transformation will eventually make China’s social security systems more open, lower the chances of fraud, and make them work better overall.
In May of last year, Guangdong Province introduced the “Guangdong Provincial Affairs” app that focuses on the long-term and high-quality development of mobile government services and actively promotes “one-stop service” for government, human resources, social, and public security services.
Guangdong Province relies on APP this year to continue to develop a service hub for people’s livelihoods, allowing them to do things more comfortably.
The Municipal Bureau of Human Resources and Social Security in Shanghai promotes the development of an efficient, collaborative, convenient, and intelligent online assistance model, focuses on deepening “one-stop service” reform and optimising the business environment, and further improves the level of online and offline intelligence of human resources and social services. Improve people’s feelings of gain, contentment, and security.
For the nation, managing human resources and social services via apps, public accounts, small programmes, and other “Internet + human resources and social services” platforms is now the norm.
Part of this is focusing on the needs of special groups such as the elderly, the human resources and social security system enhances traditional services, promotes the transformation of smart services appropriate for the elderly, and assist them in bridging the digital divide.
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In the rapidly evolving digital landscape of today, Josephine Teo, Minister for Communications and Information, emphasises the heightened significance of local media, also known as traditional media. With the proliferation of clickbait and misinformation vying for consumers’ limited attention, discerning reliable and trustworthy sources has become increasingly challenging.
Embracing new technologies and upholding journalistic ethics, accuracy and credibility are imperative for individuals and organisations aspiring to be reputable media and news providers in the current tech landscape.
“In the digital world, media organisations are told to follow the best standards of professional journalism, fact-checking, and responsible reporting,” said Minister Josephine. “This means stopping the spread of false and misleading information, encouraging openness, and building a culture of ethical journalism in the digital world.”
Singapore’s local media has maintained its business sustainability through its unwavering commitment to delivering accurate, unbiased, and timely news, fostering public trust. Acknowledging the importance of a strong local media industry, the government is dedicated to supporting the transformation endeavours of local media actors, underscoring their vital role in nation-building, an assurance that will continue under the 4G leadership.
“In return for the government’s support, our ask of the media companies is to strive towards successful digital transformation and be effective providers of media and news, whether in print, broadcast or on the Internet,” Minister Josephine stresses.
The interaction between the media and the government is an important part of a functioning democracy, as it shapes public opinion and fosters an informed population. This alliance has been critical to Singapore’s success as an independent country. Mutual trust and respect are critical building blocks for this partnership. While tensions may emerge, they must be controlled for the collaboration to be positive and fruitful.
During the COVID-19 epidemic, there was an example of effective involvement between the government and the media. The Multi-Ministerial Taskforce held regular press conferences, answering journalists’ tough questions, and giving timely and thorough information to the media and the public. Because of this open and transparent attitude, the media was able to adequately depict the situation and provide crucial information to the public.
Unlike in many other nations, Singaporeans did not become ideologically divided over public health policies. Even when they disagreed on subjects, the media and government functioned on the same set of facts.
The government’s support of the media does not jeopardise its independence or credibility. It is critical to maintain the confidence that the legacy media has built with the public. The 4G leadership looks to the media to play a critical role in nation-building and uniting Singaporeans.
The rise of digital technologies and online platforms has caused enormous changes in the media sector. Traditional business models have been called into question, and media companies must discover new ways to support their operations while providing great content to their audiences.
Utilising technology and digital platforms to optimise content development, distribution, and engagement strategies is essential for successful digital transformation. Media firms are encouraged to experiment with new ways such as multimedia storytelling, data-driven insights for audience comprehension and targeting, and promoting dynamic and engaging user experiences across digital channels.
