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HK Government Tech Lab Unveils Digital Business Portal

A tech firm operating under the Hong Kong Smart Government Innovation Lab announced that it has launched a new solution that is now ready to be acquired by companies and institutions.

SOLUTION – DIGITAL BUSINESS PORTAL

Solution description

The Digital Business Portal (“the Portal”) is an integrated knowledge solution designed to be used in tax, legal, and compliance matters. The platform can act as an online one-stop solution for internal knowledge sharing and support the daily operational needs of different departments within the HKSAR government.

There are three modules in the Portal, and the Learning Module is one of them. Through this module, users can access online learning videos that cover various professional business topics such as tax and legal updates to keep the staff and relevant individuals with up-to-date business knowledge.

A customised, secured training program can also be tailor-made for every Government department’s specific request and be provided via the Portal.

In addition to the Learning Module, there are two other modules in the solution that are commonly used by the users and could also be used by the government for their daily work. These include:

  • Compliance Tool Module – provides Hong Kong tax compliance, company secretarial, and legal templates for general business use or to support staff with day-to-day operations.
  • Business Information Module – provides useful information for Government departments that regularly interact with corporations

Application Areas

The solution was developed to be applied in the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The solution uses the latest in Low Code Development Platform.

Use case

The Portal’s learning module was used to successfully deliver an end-to-end training programme equipped with online video playback and FAQ to facilitate the relevant business users in conducting their daily work and receive updated professional training materials.

To facilitate staff’s daily work, the company has developed a set of FAQs and the FAQs will be uploaded to the Portal. It enables the staff to locate the right answers much faster and much easier for them to refer to the answers prepared.

The Portal’s virtual training facility is particularly useful as employees may be under flexible work arrangements and stationed in multiple locations. It can also be used for further use and revision. This could largely increase the efficiency of their daily work.

It is crucial to keep the knowledge up to date. The company has provided comprehensive onsite and online training to the staff, offering business and professional knowledge-sharing over a wide range of topics including legal, tax, cybersecurity, industry updates, etc.

The firm believes that their professional knowledge can also be shared with other Government departments via the Portal.  The company offer both tailor-made training courses for a particular topic and general courses available on the Portal.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness. I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.

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