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Improving security posture amid a global pandemic

The adoption of cloud computing across Southeast Asia has expanded in terms of services offered and the number of industry competitors entering the market. According to reports, the cloud computing market revenue in the region is estimated to reach US$ 40.32 billion by 2025.

Cloud technology is popular because it is cheaper than installing local servers and it allows regional companies to connect and compete on the global platform. Additionally, at least 57% of large enterprises in Singapore intend to move their finance systems to the cloud. The report also found that one-third (33%) of these companies expect to do so in the next six to 12 months.

However, with the rapid cloud adoption, it holds to logic that cyberattacks are also on the rise. Over a fifth, (21%), of businesses in the country, saw more cyberattacks during the crisis. This landscape necessitates a new optic where the risk profiles of organisations are prioritised and protecting sensitive data and its resources are critical more than ever.

With this phenomenal growth, there is more data in more places and it all must be protected. Data security and residency demand in Singapore are continuously growing as businesses expand. Customers assume and expect that when utilising digital programs and services, their personal information is safe.  IT and business leaders want to know where data is being stored to have more control over how it is being managed and protected. Thus, the need for better data integration and protection technology. With the vast amounts of information and data to collect, work with and safeguard, organisations in the country are increasingly embracing a multi-cloud strategy and cloud-based software as a service (SaaS) – exactly where ServiceNow fits in.

ServiceNow satisfies Singapore organisations’ demands to drive business-wide transformation in highly regulated industries with the Now Platform, available on Microsoft Azure Regions, in Singapore, certified to Singapore’s cloud security standard – the Multi-Tier Cloud Security Standard (MTCS).

The MTCS Standard for Singapore was prepared under the direction of the Information Technology Standards Committee (ITSC) of the Infocomm Development Authority of Singapore (IDA). The ITSC promotes and facilitates national programs to standardise IT and communications and Singapore’s participation in international standardisation activities.

Generally, MTCS provides a framework to enable cloud service providers are safeguarding customer data and meeting the necessary government regulations of Singapore. For many, embracing MTCS is not only about compliance – even those who are not formally required to comply with MTCS are beginning to use it. Industries like financial services, healthcare, and the public sector want to prove that they are looking for robust ways to protect private data.

MTCS Level 3 – an elite standard for data protection

Not all cloud security standards are created equal. MTCS’ tiered approach accounts for this by providing different security levels. It ranges from a lower cost, baseline option (Level 1) to an extremely rigorous certification (Level 3).

To achieve Level 3 standards, cloud services companies must pass an audit conducted by an authorised third-party Certifying Body (CB). The assessor reviews the breadth of the CSP’s Information Security policies and procedures to determine that the CSP has designed effective security controls in compliance with MTCS requirements. The auditors also review an entire suite of evidence to confirm that these controls have been implemented and operating effectively.

For example, if an organisation’s policy claims to conduct background checks on all employees, the assessor will ask for proof. They may request a list of 100 employees onboarded during the audit period and randomly select individuals from the list to review and test that those background screenings were conducted comprehensively and appropriately. This means that the organisation will need to provide evidence that proves they are complying with the MTCS requirements.

ServiceNow is certified to Level 3, the highest level in the MTCS certification tiering.

Advancing data protection in Singapore with ServiceNow.

It is no longer enough to have one area of the business under secure measures – organisations need security controls across the entire infrastructure. Having strong encryption and appropriate access controls allows Singapore organisations to prevent threat actors from unauthorised access – and ServiceNow provides these capabilities.

The company provides a clear picture of how the platform’s architecture is built, so users know where their data is being hosted and who has access to that data. With this, clients are the custodian of their data and they maintain control over who is permitted to access their data and when.

Multiple encryption solutions for the protection of data are also on the table. For example, with Edge Encryption, customers can configure fields and attachments for encryption, manage encryption keys and rules, and schedule mass encryption jobs from the admin console to mitigate data leakage. Even in the worst-case scenario, if a user experiences a significant data breach or cybersecurity attack, the data will remain encrypted upon exposure, preventing unauthorised parties from being able to read or understand the confidential information and all its content.

With the platform in place, customers can keep data within Singapore, meeting the growing demand for data residency. Government, financial services, and other highly regulated customers’ can accelerate their digital transformation while meeting MTCS Level 3 requirements and data residency laws. And by adopting and complying with the highest level of certification standards, the company meets customers’ data protection needs.

Successful partnerships are built on trust, and the company has a global team of dedicated security, privacy and compliance experts that protect data every hour of every day of the year. As cyber threats and compliance needs evolve, ServiceNow will identify, prioritise, and respond to threats faster, while complying with global standards to help everyone embrace data security and maintain confidence in the cloud.

Learn more about how ServiceNow protects data for organisations in highly regulated industries.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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