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India Deploys AI in Power Distribution Sector

The Union Cabinet, headed by the Prime Minister, recently approved the Revamped Distribution Sector Scheme. This reforms-based and result-linked scheme will provide conditional financial assistance to improve all power distributions companies and department (DISCOMs) operations by strengthening the supply infrastructure. It excludes private sector DISCOMs.

Under the scheme, the government will deploy artificial intelligence (AI)-based solutions in the power sector to modernise the DISCOMs. With the help of AI, the government aims to analyse data generated through IT/OT devices such as system metres, demand forecasting, Time of Day (ToD) tariff, renewable energy (RE) integration, and other predictive analyses. Also, for prepaid smart metres to prepare system-generated energy accounting reports every month, enabling DISCOMs to make informed decisions on loss reduction. Funds under the scheme would also be used for the development of AI-driven applications. The government expects this to promote the development of start-ups in the distribution sector across the country.

According to a news report, the implementation of the scheme would be based on the action plan worked out for each state rather than a one-size-fits-all approach for the country. Funds are available for the identified projects under IPDS and the approved ongoing projects under the Prime Minister’s development programme (PMDP) for the union territories in Jammu, Kashmir, and Ladakh till 31 March 2023. The scheme’s objectives are to enhance the overall efficiencies and financial sustainability of DISCOMs. Under this, there are multiple objectives like reducing aggregate technical and commercial (AT&C) losses to pan-India levels of 12-15% by 2025.

The government has been implementing technologies in public service delivery systems. Recently, the Ministry of Defence (MoD) launched an AI-powered grievance management application. It was developed by MoD and the Indian Institute of Technology in Kanpur (IIT-Kanpur). The application automatically handles and analyses complaints, reducing human errors, saving time, and enhancing transparency.

As OpenGov Asia had reported, this is the first AI-based system to improve grievance redressal for government operations. The tool can understand the content of the complaint and automatically identify repeat complaints or spam. Based on the meaning of the complaint, it can categorise complaints into different categories even when keywords normally used for such a search are not present in the complaint.

The tool enables the geographical analysis of complaints in a category including the analysis of whether the complaint was adequately addressed or not by the concerned office. The user-friendly search enables users to formulate their own queries/categories depending on management requirements and seek performance results based on the query. Thousands of complaints are received on the Department of Administrative Reforms and Public Grievances’ (DARPG) Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The application will aid in understanding the nature of complaints, geographies from where they emanate, and policy changes that can be introduced to create systemic improvements to address these grievances.

The government has been collaborating with several educational institutes to deploy technology-based solutions for public service delivery. Areas like AI, machine learning, and deep learning are quickly developing traction. In fact, machine learning, AI, computer programming, and deep learning have become the top online courses taken up by Indians, according to a report by an online learning platform, Coursera. About 10.6 million Indians have registered on the platform to date, falling behind only the United States.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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