Bharat Sanchar Nigam Limited (BSNL), a government-owned organisation recently announced a breakthrough satellite-based NB-IoT (Narrow Band-Internet of Things) device, which can be used across India where there are no mobile towers.
The move is in partnership with Skylotech India and aims to digitally transform every sector of the economy. It will bridge the digital divide, starting with fishermen, farmers, construction, mining, and logistics enterprises. With this solution, India will have access to a ubiquitous fabric of connectivity for millions of unconnected machines, sensors, and industrial IoT devices, a press release claimed.
The indigenously-developed solution will connect BSNL’s satellite-ground infrastructure and provide pan-India coverage, including the Indian seas. The technology has successfully been tested by the Indian Railways, fishing vessels, and enabling connected vehicles across India.
According to the release, the Skylo ‘User Terminal’ interfaces with sensors and transmits data to the Skylo Network and into people’s hands. The accompanying data platform provides an immersive and visual experience for industry-specific applications on mobile phones or desktops. It gives users the ability to take immediate and appropriate action, no matter where they are. This new digital machine connectivity layer will serve as a complement to smartphone-centric mobile and Wi-Fi networks and covers India’s entire geography to bring online new applications for the first time.
P.K. Purwar, CMD, BSNL, said, “The solution is in line with BSNLs vision to leverage technology to provide affordable and innovative telecom services and products across customers segments”. Skylo will also offer critical data for the logistics sector to enable the effective distribution of the COVID-19 vaccine in 2021.
Successful proofs-of-concept (POCs) have already been conducted by the two organisations and will soon approach various user groups before 2021 begins. This announcement comes amidst the ongoing Indian Mobile Congress. The new technology supports the Department of Telecommunications and NITI Aayog’s plan to bring indigenous IoT connectivity to India’s core sectors.
At the Indian Mobile Congress, Prime Minister Narendra Modi noted that telecom industry leaders and all stakeholders need to work together to for the timely roll-out of 5G technology as well as to make India a global hub for telecom equipment, design, development, and manufacturing.
He announced a plan for every village in the country to have access to high-speed fibre-optic connectivity over the next three years. The Andaman and Nicobar Islands have already been linked up with fibre optic cable. India has over a billion phone users and more than 750 million Internet users, and the Prime Minister said that half of the total Internet users in India were added in the last four years and half of them resided in rural areas. “Our digital size and our digital appetite are unprecedented. We are a country where the tariffs are the lowest in the world. We are one of the fastest-growing mobile app markets in the world.”
The Hong Kong Smart Government Innovation Lab recently announced that one of its incubatees launched a new solution which is now ready to be acquired by companies and institutions.
The solution is a delivery robot with IoT capability and a high-security function. It was designed to be deployed in hospitals and offices. The robot supports various user authentication methods, including face recognition, fingerprint, QR code, barcode and ID card. Valid user authentication is required for operating the robot or opening its cabinet which ensures a secure delivery to the right person.
The solution can be implemented in many areas including City Management, Commerce and Industry as well as Transport.
The solution employs Cloud Computing, the Internet of Things (IoT), Mobile and Robot Technologies.
The robot can work around the clock which helps to release staff from time-consuming delivery tasks. It is can also communicate with automatic door and elevator, and handle goods delivery across floors.
Demand for robots grows as a result of COVID-19
According to an Indian market research company, the top robotics market is projected to grow from US$76.6 billion in 2020 to US$176.8 billion by 2025; it is expected to grow at a Compound Annual Growth Rate (CAGR) of 18.2% from 2020 to 2025.
Collaborative robots are becoming more affordable and easier to program for novice users, leading to the growing demand for collaborative robots across all industry segments. Service robots are increasingly being adopted for new applications due to various advantages such as increased productivity, streamlined processes, and greater workplace safety. The main advantage of using service robots is the reduction in the cost of operation and high ROI.
The COVID-19 pandemic will have a varying impact on different types of industrial and service robots. Traditional industrial robots are expected to be most affected due to a decrease in investments in major industries such as automotive and metals & machinery. However, collaborative robots are not expected to be as affected as this is a growing market and is used in a more diverse set of industries. Service robots are expected to be the least affected.
As drones, AGVs, disinfectant robots, and telepresence robots are now being widely used for applications such as disinfection of premises, monitoring temperature, personal assistance, and for automated delivery, a steady demand for these robots during the pandemic is expected. However, consumer-based service robots will be greatly affected due to the fall in disposable income as a result of the pandemic.
About the Smart Government Innovation Lab
In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.
The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness. I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.
Use of technology has become more prominent than ever since the COVID-19 pandemic began. With this in mind, the Australian Digital Health Agency urges people to consider the security of the devices being used each day.
People are relying on digital transactions in all spheres of life, including healthcare. The expression “Internet of Things” IoT was coined to describe this increasingly pervasive layer of smart device-to-device and device-to-network interaction.
More and more devices are gaining “smart” functionality, in which connectivity enables interactions with other devices to deliver a richer, easier to use experience for end-users. While smart devices offer enhanced functionality, they also increase potential exposure to cybersecurity risks.
The Internet of Things may have been an intangible concept a few years ago but is now an integral part of everyday life, work and business. Smart devices including watches, home monitoring devices, mobiles and tablets are widely used. For the most part, every aspect of life is, in some way, shape or form already a part of the Internet of Things.
The ease of transaction, 24×7 access and convenience IoT poses are incredible but it also greatly exposes people to an increased risk of cyberattacks. This cybersecurity risk must be taken seriously, but the good news is that in most cases a simple regular maintenance routine will greatly improve security. Australian Digital Health Agency has suggested some key tips for users of smart devices:
- Software updates routinely include security patches, so be sure to check regularly that the software on your smart devices stays up to date.
- If any of your devices are no longer supported by the manufacturer, consider replacing them or disconnecting them from the internet.
- If you replace your device, ensure that you change the manufacturer’s default password and enable multi-factor authentication (if offered).
The Australian Cyber Security Centre’s Tips to secure Internet of Things devices and the Australian Digital Health Agency’s Seven Steps to Securing Your Smart Health Devices have more information and guidance.
Healthcare providers can also refer to the Therapeutic Goods Administration’s guidance on Cybersecurity for medical devices, as well as their information about news and updates. The Australian Digital Health Agency has also provided advice for software developers and IoT service providers. This is laid out in the ACSC code of practice.
Australia’s 2020 Cyber Security Strategy outlines the need for improved security practises for devices to reduce the risk of cyber compromise of Australia’s online community and critical infrastructure. In response, the Department of Home Affairs has developed a Voluntary Code of Practice for the industry to lift the security of Internet of Things devices in Australia2.
This document describes 13 principles, primarily targeted at:
- device manufacturers
- IoT service providers
- mobile application developers
The agency recognises that digital health skills and training are more important than ever with 29.6 million telehealth services delivered. A dramatic expansion in the use of telehealth has been a key element of the fight against COVID-19. Between 13 March and 9 September, 29.6 million Medicare-eligible telehealth services were delivered to 10.4 million patients, resulting in $1.52 billion paid in Medicare benefits.
The COVID-19 pandemic has highlighted the importance of these systems to ensure the delivery of quality patient care during an emergency. The government has invested in a range of areas to expand the use of digital health, including workforce training, incentives to providers, and support for telehealth, My Health Record and electronic prescribing.
As with every other sector, adoption of technology is critical for the healthcare system and the Roadmap sets out how the Australian health workforce of more than 767,000 registered healthcare providers (as of March 2020) can be transformed over the next decade.
A national digital health skills and training plan was released to empower the Australian health workers’ use technology and further drive the digital transformation of health services to meet community demand.
The development of the National Digital Health Workforce and Education Roadmap acknowledges people are the health sector’s most valuable asset and that we need to shape education and training to meet their needs and to support the provision of the best care possible to patients.
As part of the COVID-19 National Health Plan, the Australian Government also fast-tracked the start of electronic prescribing. This gives prescribers and patients the option to use an electronic prescription, sent by text message or email, as a legal alternative to a paper prescription.
The e-prescription contains an electronic token and other instructions which can be shown to or forwarded to the dispensing pharmacist, who scans the token to reveal the prescribed medicine.
The DBS Foundation Social Impact Prize at the Lee Kuan Yew Global Business Plan Competition (LKYGBPC) will be awarded to the most innovative business plans of start-ups or early-stage ventures that address pertinent urban challenges faced by cities of today.
In addition to the evaluation criteria for the LKYGBPC, qualifying applications for the DBS Foundation Social Impact Prize are also assessed on:
- Clear identification of the social / environmental problem
- Creativity in addressing the identified challenge statement and stakeholders involved
- Ability to measure the social / environmental impact created
- Scalability and sustainability of solution and impact
The award worth SGD 150,000 includes prize money of up to SGD 100,000 and post-competition support, such as:
- Access to DBS Foundation’s capacity building programmes
- Brand awareness and marketing features on DBS Foundation’s website, brand campaigns, media stories etc.
- Use of DBS premises when in Singapore for launch or community events
- Network and connection to DBS Foundation’s social enterprise alumni community and partners
One of the start-ups to be shortlisted this year is SenzIQ Pte Ltd.
OpenGov recently had the opportunity to have a virtual chat with three of its founders Mr Azeem Khan, Mr CH Kong and Professor Rajesh Balan to find out more about their solution, its technology, how their products will improve sustainability, and plans for the future.
Back to where it all began
SenzIQ Pte Ltd has an interesting story, it all began with researchers at the Singapore Management University’s (SMU) LiveLabs Urban Lifestyle Innovation Platform, or LiveLabs for short.
LiveLabs was launched on 5 November 2012 and was funded by the National Research Foundation Singapore and run via the Interactive Digital Media Programme Office.
LiveLabs was conceived as a testbed to trial research prototypes in real-life environments. It ran for seven years, from 2012 until 2019
Among the technologies developed at LiveLabs, the one that received the most traction was the LiveLabs Indoor Location Tracking & Analytics solution, which allows venue operators to conduct indoor analytics of how people move inside indoor spaces using just Wi-Fi.
They have turned data from smartphones, wearable devices and the physical environment into powerful insights using advanced sensor technology and real-time analytics.
The technology from LiveLabs is now entering a new phase, in the form of a new startup founded by Professor Balan to commercialise the technology, called SenzIQ Pte. Ltd. Professor Balan is the former LiveLabs co-director, and is SMU Associate Professor of Information Systems.
Understanding how people move through spaces
Mr CH Kong, CMO of SenzIQ says it has one mission: “help businesses understand how people move through their spaces”.
To do this they can track each individual’s movement across space and time in an indoor location. This data is aggregated to understand how people utilise and move indoors.
SenzIQ is an Indoor Location Tracking & Analytics solution, which allows venue operators to conduct indoor analytics of how people move inside indoor spaces using just Wi-Fi.
The solution provides both retrospective insights, such as heat maps, visit durations and group sizes; and predictive insights, such as the locations they are likely to visit next.
The system utilizes the enterprise Wi-Fi networks of businesses to monitor the location of Wi-Fi based devices such as mobile phones and laptops.
The technology uses public Wi-Fi networks to track the location of smartphones in real-time as they move around. The data is fed back to a dashboard that building owners can then use to understand how people interact with the space and manage their operations and logistics accordingly.
The devices are a proxy for the person in most cases therefore tracking the Wi-Fi device provides an insight into the movement of the person carrying that device.
The unique proposition of the technology is that it is a pure software play, and this enables it to work with most enterprise Wi-Fi networks without infrastructure augmentation or modification.
Optimising buildings and office spaces and analysing traffic flow at events
Based on this technology, they have developed two separate products. One deals with space analytics and the other with event analytics.
The space analytics product helps offices understand the usage of key spaces such as meeting rooms, suggests measures to improve the utilization based on actual occupancy and proactively implement approved measures.
“For example, in a university, it is very important to figure out where to put your seminar rooms, meeting rooms and study spaces, and to know whether your meeting rooms are underutilised or over utilised,” Professor Balan said.
The event analytics product helps event organizers study, compare and contrast and run what-if analysis of layouts and movement traffic patterns during events.
Since both products are part of the workflows of the businesses utilizing them, it is expected these products to become a key component in the value.
With the use of these technologies, venue partners such as malls, convention centres, office campuses and airports, will enable businesses to customize and deliver relevant location specific messages to their customers.
This personalized location specific incentives allow customers market leadership through innovative technology driven solutions.
“From our own research and research papers published by Gartner and others, we know this is likely to be a potentially huge market worldwide. Indoor location tracking technologies alone is estimated to be worth USD $12B by 2021.”
“So far the technology has been deployed in major university campuses in Singapore, including SMU, in malls as well as at the Suntec Convention Centre, and at tourist attractions such as the Singapore National Museum and on Sentosa Island”, said Professor Balan Rajesh, Co-Founder, SenzIQ Pte Ltd.
Space optimisation driving sustainability
By analysing the use of public and private spaces, ‘Smart Buildings’ can use these data insights to reduce energy consumption, optimise the functionality of the space and identify opportunities to make the building more productive and efficient. This all leads to creating more sustainable spaces and buildings.
This is an attractive solution to organisations wanting to reduce their carbon footprint, to building developers wanting to reduce costs and create a more sustainable option, and for many existing large premises wanting to better understand how they can use their space more effectively and efficiently.
The next stage
Years of research has been done, many many years of expertise has been invested into the technology, the products and now starting the business – the next stage now is to accelerate the solution to market.
With the HSBC-SMU Sustainability & Innovation Grant, the funding can be used to do just that – fast track the SenzIQ journey to developing their sustainable solution and business model.
In coping with the current crisis, the need for accurate and actionable information is paramount for an effective response – but there has never before been a scenario like the current COVID-19 pandemic. In case of a critical event, whether it is an active shooter, natural disaster or pandemic, access to information is vital.
One crucial lesson that emergency responders have learned from simulations is that information is often too fragmented to provide actionable intelligence: the larger the incident, the more complicated it is to collect and assess information and coordinate a response.
There are, however, many tools available to tame this complexity for more rapid and effective response and to minimise impact on responders. These generally address four stages of response management.
In the first, they gather data from various sources to help assess the context and severity of a critical event, calling upon analytical tools to digest and correlate data to help response teams understand what is happening now and what could or will happen later. A second stage locates assets, employees or vital equipment. In a third stage, these systems offer emergency responders and organisations the tools to act by informing people of actions to take, mass-scale notifications for people in affected areas and tools for collaboration between response teams. The final stage enables responders and others concerned to review and evaluate the critical event so that future response can be improved.
Incident response management platforms are often homegrown among responsible agencies and organisations, but technology providers exist to support efforts. Some of these technologies consolidate functionality for all four stages into a single system. Everbridge, for example, began with a focus on multi-modal text messaging after the tragic events of 9/11 and expanded into a platform used in 2012 to notify 10 million people after Hurricane Sandy, and in 2013 by the city of Boston after the Boston Marathon bombings.
As reported, Increasingly these platforms are embracing IoT systems and devices, given the expanded capability among a wide variety of endpoints that responders can use to connect directly with critical information, guidance and communication with those affected by an emergency. In particular, IoT can play an essential part in the information-gathering process. In a 2019 study, the European Telecommunications Standards Institute (ETSI) examined the possibilities of the use of IoT in emergency situations and identified a number of use cases such as emergency calling, mission-critical communications for situational awareness or to protect responder personnel, essential logistics support public warning systems and automated emergency response.
In smart buildings and smart cities, sensors can provide details about temperature, toxic gases and other hazardous conditions. Smart streetlights can analyse traffic congestion and plan evacuation routes through AI analytics. Body cameras can relay live intelligence from public safety workers to the Incident Command Center (ICS), while crisis teams can use IoT wearables to warn and guide civilians.
Artificial intelligence technology is used in several ways to diagnose, respond to or predict coronavirus spread. The radiology department of the Zhongnan Hospital of Wuhan University in Wuhan, China, has modified its AI-driven software to detect cancer in CT lung scans to detect COVID-19-related signs of pneumonia. This is to aid the overworked medics in triage, while in the United States, the Boston Children’s Hospital has created an AI-driven coronavirus map.
The Chinese search engine Baidu has made its Linearfold algorithm available to researchers and medical teams to fight the outbreak to assist in the analysis of the virus, while across the world researchers are turning to AI technology to predict its spread.
Even when everybody understands that it is vital to track data on people’s condition and location during the current times, but it has a definite privacy impact.
The privacy issues are relevant to technology providers, which also see a growing trend among companies that want to know which employee is in which location. In the case of the COVID-19 outbreak, employers may want to see which employee has been in close proximity to a person who has tested positive for the virus.
However, technology’s role in containing and mitigating the virus in the absence of a rapid and reliable diagnostic tool cannot be undermined. It lets governments respond and recover from the global pandemic which would have been a more herculean task than it already is.
Technology providers who are seeking to improve response, stewardship of sensitive data and transparency of processes moving forward must understand that establishing trust and confidence amongst people is of paramount importance.
Singapore remains on track to deploy two nationwide 5G standalone (SA) networks by 2025, with 5G SA capabilities covering at least half of Singapore by end-2022.
5G SA networks are completely independent of 4G networks, and can deliver a full suite of 5G capabilities including network slicing to support different use-case requirements, significant improvement in speeds, as well as ultra-reliable and low latency communications.
In the interim, Mobile Network Operators have indicated an interest in using Non-Standalone (NSA) networks as a short-term and transitory arrangement, while the SA networks are being deployed.
5G NSA networks are built over existing 4G networks. Its features are limited to faster speeds, instead of the full suite of 5G capabilities that SA networks can deliver.
Mr Lew Chuen Hong, Chief Executive, IMDA, said “We have made good progress on our journey to roll out the future-ready full-fledged 5G SA networks critical to maintaining Singapore’s competitive edge. We welcome, and are supportive of our operators’ interest to make incremental investment in the meantime and leverage 5G NSA technology to offer their customers some early 5G benefits such as faster mobile broadband experience while they build their SA network. These 5G NSA capabilities will also enable them to work with industry to develop early innovative business use cases to meet early demand.”
Riding on existing 4G networks, the 5G NSA networks will enable consumers to enjoy some 5G benefits such as faster mobile speeds on 5G-enabled devices. Upon IMDA’s approval, operators will be allowed to conduct market trials and offer some early commercial 5G services to consumers.
Meanwhile, IMDA will work closely with MNOs to develop a regulatory framework that ensures a smooth transition from NSA to the eventual SA networks.
The Infocomm Media Development Authority (IMDA) will support Mobile Network Operators’ (MNOs) plan to ride on existing 4G networks to deploy 5G Non-Standalone (NSA) networks as part of trials to allow consumers to enjoy partial 5G experiences in the short-term, with faster mobile speeds as a key feature.
When ready by 2025, 5G SA networks will support the growth of a thriving innovation ecosystem that fuels the creation of a diverse range of 5G applications and use-cases across various industries, including remote surgery, autonomous vehicles, and cloud gaming.
The latest solution by a firm within the Hong Kong Smart Government Innovation Lab is now ready to be acquired by companies and institutions.
The platform, called DragOnce, allows both IT and non-IT users to digitise their processes, including workflows, without coding, and it supports both web or mobile apps. In addition, the company provides implementation services which can help the Government to digitise the processes in a rapidly using the DragOnce platform.
The platform allows users of different roles to streamline the business approval process, control records access permission control, set scheduling jobs, notifications, reminders, upload or download files, pre-defined tailor-made reports or charts, etc. It supports better controlling for Government staff to manage internal processes at scale. The deployment supports both cloud or on-premises use. The solution’s existing clients consist of several governmental agencies including OGCIO, HKPC, Cyberport, HK Electric, HKUST and more.
The solution was developed to applied in the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.
The solution uses the latest in Cloud Computing, Internet of Things (IoT), Mobile Technologies and no-coding platform/HPaPaaS.
Public Sector Use Case 1:
The firm helped digitise over 100 forms in 3 months instead of one year by coding. The e-forms and processes are maintained by the organisation’s staff. After being deployed with the DragOnce platform, the IT team can easily digitise all paper forms with an agile methodology and consolidates all forms in a unified platform. A unified platform allows organisations to centralise all forms into one single data source, lowering the data integrity problem caused by the manual error.
Since there is no one-size-fits-all solution in terms of a single org chart structure for every enterprise, the DragOnce platform is designed to handle any structure of org chart and allows administrators to set permission controls on each level of user. With the permission controls, organisations can easily control the data accessibility on all end-users and ensure data security. This costs between HK$500,000 to HK$1.3 million.
Public Sector Use Case 2
The firm in need approached the tech company seeking an internal procurement system that could emancipate them from the manual purchasing process (excel spreadsheets, email, phone calls, sign-on print-out papers, etc). The system needed to be able to handle vendor management, quotation requests, purchase requests, purchase orders, approval processing, delivery schedule checks, purchase invoice checking and inventory management.
The platform developed by the tech firm met these requirements and allows for multiple-level approval, permission controls on end-users and dynamic workflows. After implementation, the system speeds up processes three times and allows users to easily monitor the status of procurement processes and vendor management. The cost is between HK$500,000 to HK$1.3 million.
Private Sector Use Case 3: Electric Utility Company
This electric utility company requires massive amounts of workflow data to be handled daily business processes. Thanks to the effort of the firm’s IT Team, the workflow request from the employees can be managed, but still, there are plenty of IT application requests from various Business Units and it is time-consuming to get through the traditional Software Development Life Cycle to deploy one application.
The company needs a solution to lower the workload for the IT team. DragOnce offers end-user computing solutions to them. This company needs a no-code platform to tackle the problem of numerous workflow requests on IT.
With a no-code platform, all employees can build their internal mobile applications easily without spending lots of developing time and no programming language is required.
End-user computing empowers the companys’ employees. When everyone, even non-IT employees, can build their application with few clicks, the IT team can finally focus more on critical projects. This not only results in higher productivity of the IT team but also encourages innovation in the company. All employees can now make use of their innovative ideas to build their own systems based on their understanding of the business flow. Thanks to end-user computing, the system created is 100% suitable for the end-users. The cost is between HK$500,00 to HK$1.3 million.
Thailand is looking to develop a better ecosystem to support the Internet of Things (IoT) which has been heralded as an important tool. This technology will help the government attain its ambitious goal of building smart industries following the Covid-19 period.
5G wireless technology, which promises super-fast exchange of data, is crucial but was not emphasised when a multinational networking and telecommunications company looked at how the country can move towards the fourth industrial revolution focusing on technological advances.
Experts instead proposed an IoT ecosystem that requires a combination of key players such as technology service providers and the government to jointly facilitate factories connecting their machines, making them “speak” to one another and having them work automatically with a minimal amount of human involvement.
At a webinar on smart industries, it was noted that the local ecosystem was not ready for IoT. The webinar was co-organised by the Thailand Convention and Exhibition Bureau, the Thai Chamber of Commerce, Post Today and Bangkok Post.
Some state regulations make it difficult for developers to design new equipment for use in certain industries. Procedures that need official approval are usually time-consuming and do not encourage product development in the country. Some entrepreneurs are also uncertain whether they should adopt high-tech equipment at their factories, the Managing Director of a holding company under the largest and oldest cement and building material company in Thailand and Southeast Asia.
An automated warehouse, for example, can help businesses better manage their stocks without the need to employ many workers, but factory owners view the technology as too expensive and tend to ask when they will see returns on investment if they decide to build it. Experts feel it is not necessary to look into the future and calculate what entrepreneurs will gain, because “the investment already paid them back yesterday”.
Building an automated warehouse, in which items are stored, sorted and picked along vertical space by a computer system, is a sound investment from the start because such management helps businesses reduce storage areas and better manage costs.
OpenGov Asia also recently reported that social distancing has made everyone more dependent on technology, and new health techniques highlight the power of 5G, cloud technology and artificial intelligence, the President of the Carrier Business Group of the Asia Pacific branch of a Chinese multinational technology company noted.
Thailand, which is striving to become the region’s digital technology leader, has also taken a very aggressive approach towards both mobile and fixed broadband development.
To stimulate the 5G development and alleviate some of the investment required for operators, the Thai government has introduced flexible payment terms that allow 700 MHz and 2600 MHz licenses to be paid over ten years.
In addition to long-term planning well underway, Thailand has also proactively accommodated the needs of users dealing with social distancing and financial uncertainty with additional support for users including providing upgrades of FTTH services to 100Mbps and xDSL services to maximum capacity.
Policies like this have allowed the country to easily accommodate the change in digital dynamics brought on by COVID-19 and these early investments will also better position the economy for faster recovery post-pandemic.
The ASEAN region is predicted to be one of the biggest, if not the biggest, economic entities in Asia. I light of this, proactive policies that accelerate the deployment and adoption of digital services are key to moving the economy ahead and ensuring continued reliable operation even in the face of adversity.