We are creating some awesome events for you. Kindly bear with us.

Jamie Virtually Knows Everything

Jamie Virtually Knows Everything

If ever you need clarification on
government matters in Singapore, just ‘Ask
Jamie’. She is an expert on all things government. However, Jamie
looks nothing like her avatar. No chestnut brown hair nor a corporate getup.
Jamie is a robot, or more specifically, a virtual assistant.

Developed by the Infocomm Development
Authority of Singapore (IDA), ‘Ask Jamie’ answers questions like, “Where can I
read up on Tech News?”, to more burning ones like “When do I need to pay my
individual income tax?”. Virtual assistants are proving useful in improving
government-citizen relations. In a bygone age of less powerful technology,
opportunities for government-citizen interaction were hard to come by. However,
with more governments embracing information and communications technology in
their services, the gulf that once separated the polity is now narrowing.

to: ‘Ask Jamie’

Raising an inquiry with a virtual assistant
is similar to using a search engine. Ask away and the assistant replies as one
would over instant messaging. However, what sets ‘Ask Jamie’ apart from a
regular search engine, is its reliance on a Natural Language Processing (NLP)
engine. NLP falls under the umbrella of artificial intelligence capabilities.

While not all might take kindly to machine
interaction as a replacement for actual interaction with a public servant,
virtual assistants might be even more effective than citizens would expect. In
fact, citizens might be the biggest winners thanks to NLP.

Long waiting times to get an official
response for inquiries are slashed with the instant response ‘Ask Jamie’
provides. Citizens receive comprehensive solutions and targeted responses as
soon as they hit the ‘Enter’ key. Even if the virtual assistant is unable to
provide a satisfying answer, the government takes heart that at least citizens
will be able to direct their inquiries to the right agencies. Furthermore,
deaf-mute citizens might benefit the most from the tech initiative as they
would no longer need an intermediary to seek public consultation. The
overarching principle directing the move toward tech solutions for better governance
is “self-help is the best help”.


The dynamism NLP provides as an analytical
tool promises more development for ‘Ask Jamie’ in time to come. As the backend
database expands, the algorithms which wire the machines become smarter. Soon,
virtual assistants and chat bots can be designed to handle complex
queries.  ‘Ask Jamie’ developers hope to enable
the virtual assistant to become a conversational chatbot with transactional
capabilities. This will improve government-citizen interactions in the long

Additionally, ‘Ask Jamie’ will be available
on popular instant messaging platforms. Citizens will be able to communicate
with government without accessing government website prior to engaging the
virtual assistant. Citizens will be able to raise queries and carry out
transactions with ease.

One major hurdle that developers of virtual
assistants need to overcome is the nuances and evolution of language across
time and space. Machines need to be able to cope with these to continue providing
seamless and relevant services to citizens.

‘Ask Jamie’ is a big win not just for
e-government, but e-governance. Improving citizen’s lives is only the beginning
for Singapore’s public service. The gamechanger is transforming citizen
experience of government. As a new generation of tech-savvy citizens arise, the
level and quality of government interaction will far outweigh those of the
previous generation. The reason? Because technology is at the heart of the
government’s transformation.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend