Jan van Houtte is the Vice President for Barco’s Learning Experience business unit. He works towards helping enterprises, business schools, and universities with the digitalisation and transformation of their training and education programmes. Jan believes in the power of technology to help faculty and trainers to increase engagement in their courses and training and to enable new and transformational use cases. Before leading the Learning Experience business unit, Jan held multiple product management positions in Barco and Philips.
As lifelong learning becomes more and more important for working adults who want to succeed in today´s ever-changing, competitive world, business schools must adapt their way of teaching to fulfil learners’ needs. Jan listed below some key considerations to reflect on, on the journey to designing optimal lifelong learning environments for adult learners.
“Lifelong learning, as stated in one of our previous articles, complements traditional formal education. It refers to the self-development of an individual and the accumulation of new knowledge and skills on a continuous basis. It can be an initiative for personal development, such as exploring a new hobby or for professional development – a key component of accelerating or changing one´s career trajectory.”
“When talking about lifelong learning in a formal context, we talk about adult learning which differs from the classic child-teacher interaction in learning. Andragogy, or adult learning theory, is the term we use to refer to the methods and principles used in adult education and is based on the premise that adults learn differently than children. Hence, adult learners have their own specific needs, which should be considered when developing programmes,” said Jan.
Jan also advocates using technology as a tool powering pedagogy, driven by learning objectives and desired outcomes. It is about being open, innovative and thinking of new, better ways of learning. The modern times we are living and working in require methods to adapt and be more flexible, more varied, easily accessible and interactive.
Learn by doing
Rather than listening to lectures and memorising theoretical content, adult learners require a different kind of learning environment. They need to be involved in direct experiences through active participation and engagement. According to the adult learning theory, adults learn best by doing. They benefit most from experiential learning strategies, like case studies and simulations. These offer them the opportunity to step away from abstract concepts and gain the problem-solving knowledge and skills to deal with real-life cases.
Time and resources
Adults often have neither the time nor the need to engage in extended formal learning experiences. They have jobs, families and a long list of responsibilities and obligations. For them, education is preferably an activity that they can easily fit into their hectic schedules. That’s why flexible, virtual, hybrid or blended learning are modes that work best for this category of learners. Additionally, a user-friendly uncomplicated learning environment is preferable.
No tabula rasa
For adults, it is important to be recognised for who they are: individual human beings with a lifetime of experiences and a vast array of acquired skills and talents to draw on. No tabula rasa. It means that instruction should consider this wide range of backgrounds and multiple learning styles. Effective learning for adults recognises and capitalises on the knowledge they bring to the table. How? Via interactivity, active participation and autonomy. Therefore, teaching methods must be adapted.
The future of lifelong learning is increasingly flexible and digital
Added to the complexities of adult learning is the digital acceleration because of the COVID-19 pandemic, which had a subsequent impact on the delivery and format of learning. Participants have now seen that learning can take place just as well outside the traditional classroom, standard hours or usual content formats.
In a 2020 journal article Bodo Schlegelmilch (Marketing Professor at WU Vienna and Chair at AMBA & BGA) states that ´we are witnessing a digital paradigm shift, which has vastly increased knowledge about the requirements of potential students, enabled the development of highly customised content, and widened the options for delivering learning material to students´.
He continues, adding that individuals ´want to learn wherever (e.g., on board a plane), however (e.g., by playing a business game), and whenever (e.g., at 2 a.m.) it best fits their individual needs. They also want to learn to be a stimulating and enjoyable experience. Commuting to a business school located somewhere in a city, struggling to find a parking space, and listening to a traditional lecture hardly fit this picture, said Bodo Schlegelmilch.
Considering the specific needs of adult learners and the impact of the Covid-19 pandemic on education, business schools must adapt their offering and facilitate lifelong learning in a flexible and digital learning environment.
How can business schools facilitate lifelong learning?
Business schools can successfully facilitate lifelong learning by designing flexible and varied learning paths alongside the traditional MBA and master’s programmes, paths that adults enrolling into programmes beyond their student years can realistically attend.
“At Barco, we consider the best option to be blended learning programmes. Blended learning means combining live-virtual sessions, in-class sessions and self-paced learning tools – multimedia or analog. There are two important aspects coming into view: flexibility and variety. For lifelong learners, the live sessions, whether virtual or onsite, should have a flexible schedule, from lunch-break sessions to evenings or weekends. Overall, learning should be varied in terms of activities and content: live discussions, quizzes and polls, live group work, short videos, slides or e-books – the possibilities are endless,” adds Jan.
Offering varied delivery and content methods in a structured manner can improve attention and retention for the participants. But such paths not only have a positive impact on the learner but also on the schools.
The advantages of integrating virtual solutions in lifelong learning programmes
There are many advantages to initiatives that drive flexible and diverse lifelong learning programmes in business schools, giving way to a wealth of possibilities.
- Diverse pool of students
Thanks to education technology solutions, business schools are able to expand farther than ever, teaching to a global pool of students and giving access to new segments of learners. It will no longer matter where a student is geographically, but academically. It will help bring together into one virtual classroom the best talents worldwide.
As learning keeps transcending more borders, the location of business schools will matter less. Their brand and reputation will have to precede it to stay ahead of the competition. Offering flexible and varied programmes directed at adult learners will present them as innovative institutions and increase their chances of a thriving future.
The ability to collect data from education technology tools will help teachers understand how well a course is being assimilated by participants. Gathering data opens the door to a more personalised learning journey and engagement analytics can improve students’ performance, the teachers’ efficiency, and the overall learning experience.
- Sustainability & social responsibility
Enabling virtual methods for lifelong adult learners supports sustainability and social responsibility – two important values in modern society. Virtual methods will lower the carbon footprint of the schools, decrease costs for schools and learners, and make learning more inclusive due to its improved availability.
Barco weConnect supports business schools in their lifelong learning strategy
Barco supports the initiative of business schools to offer successful lifelong learning programmes in an optimal learning environment. The Barco weConnect virtual classroom solution is suitable for both distance and hybrid teaching and learning, hence perfect for the flexible approach required by today´s adult learners. It offers a front-row experience to every participant, enabling fast and effective information acquirement. Participants can share content, break out into working groups, vote in polls and respond to quizzes. They will enjoy an engaging, interactive experience, across any device.
Jan states that one of the main advantages Barco is particularly proud of is that weConnect enables two-way engagement. The solution enables open-line discussions in a moderated, controlled and meaningful way. The healthcare market is extremely demanding, and the selection of weConnect shows the robustness of the Barco solution. In general, he notices an increased interest in Barco’s weConnect. These changing times are an accelerator for virtual classrooms.
“The data and analytics provided by Barco WeConnect will help adjust pedagogical methods, optimise future classes and overall enhance learning outcomes,” concludes Jan.
Join one of BARCO’s demo sessions or read more about how the Barco weConnect solution can enable successful learning experiences in your business school.
The government has approved a national programme for smart rural development. The programme will focus on building new, modern rural areas through digital transformation. It is expected to boost the rural economy, improve rural living standards, and bridge the gap in service quality between rural and urban areas.
The initiative will be implemented in all rural areas across Vietnam by the end of 2025, including extremely disadvantaged communes in ethnic minorities and mountainous and coastal regions. By 2025, the government aims to have at least 90% of central, 80% of district-level, and 60% of communal public documents handled online. And at least 97% of communes should meet the new-style rural criteria on information and telecommunications.
Further, to boost the rural economy, the plan will promote the digital economy. Accordingly, at least 70% of communes will have cooperatives and 70% of districts will have agricultural business models, which will connect the production and distribution of key farming products using digital technology.
Additionally, at least 40% of communes and districts should be able to provide at least one essential public service in healthcare, education, community surveillance, security, environment, and culture. They must collect feedback on people’s satisfaction regarding rural development on a virtual platform. All centrally-run cities and provinces should have at least one trial smart rural commune model in the field, which holds advantages of, for example, economy, rural tourism, environment, and culture. The models will serve as a reference for the development of a new set of criteria for new-style rural building plans for the 2026-2030 period.
The government is also pushing for the digital transformation of urban parts of the country under its smart city initiatives. The overall goal is to accelerate digitisation in urban governance by building an electronic government including features such as digitised transport, energy, and society.
In January, Politburo issued a resolution on the planning, management, and sustainable development of Vietnam’s urban areas by 2030 with a vision until 2045. It is well established that smart cities can be effectively and successfully developed when digital transformation is comprehensively deployed across all areas of a city. Sustainable cities are built on a foundation of robust urban management that employs a host of digital and tech solutions. Simultaneously, both government employees and citizens need to be upskilled and trained.
As OpenGov Asia reported, Vietnam’s digital transformation is based on three pillars: digital governance, digital economy, and digital society, with an average point of 0.3 on a 1.0 grading scale. From a focus perspective, digital government is ranked higher point than both the digital economy and digital society primarily because of the e-government development process. As of June, a total of 59 out of the 63 localities in the country launched programmes on digital transformation, which will be rolled out over the next five years.
Vietnam is in the early stages of applying smart city services. There is still much more to be added in terms of smart urban planning and smart urban construction management. Smart city projects must have a comprehensive approach with the goal of not only solving urgent problems of cities but also striving for long-term socio-economic development.
The distribution of FM radio channels in the border regions of eastern Sumatra, the Malacca Peninsula, and the northern portion of Kalimantan, which shares a border with Sabah, Sarawak, was considered by Indonesia and Malaysia.
“These are the two main agendas in the Indonesia-Malaysia bilateral meeting. With this coordination, state administrations can maintain each other’s radio stations and the use of frequencies will continue to run without any interference,” explains Yudhistira Prayoga, Deputy Head of the Public Service and Spectrum Outlook (PSSO) Team.
The two nations agreed to pursue frequency standardisation. In addition, two more agendas were reviewed bilaterally such as channel updates, digital TV implementation, and Analogue Switch Off (ASO) issues, as well as other concerns.
Deputy Head Prayoga acknowledged that the issue that frequently emerges in frequency coordination is the disparity between the frequency channels agreed upon with Malaysia and the actual field conditions. Information on frequency use and interference in the field must involve the other sectors and certain agendas may not be completed for the moment due to the requirement for more time for analysis and review.
A prior meeting between the two neighbouring nations in February 2022 resulted in an agreement on fixed channels moving forward that would simplify long-term planning, radio station licencing, and registration in the two nations.
The Joint Committee on Communication (JCC) is holding this special meeting to talk about radio and mobile services in the Malaysian-Indonesian border region.
In 2022, Indonesia and Malaysia both intend to host an offline JCC meeting. Both decided to get a JCC delegation ready and invite a few connected operators. The two countries are hopeful that several issues and agreements relating to their respective radio frequency spectrum will be resolved.
Meanwhile, the organisation recognised the outstanding greenfield finance and financial deals in the Asia Pacific and gave the Indonesia Raya Satellite (SATRIA-1) the title of Telecoms Deal of The Year.
SATRIA-1 is known as Project Space Dream and is a Public-Private Partnership (PPP) between the government and business entities. The first multipurpose satellite’s goal is to connect more than 149,000 public service locations across the archipelago, which is the primary motivating factor.
To significantly improve the social and economic conditions in isolated areas of Indonesia, the initiative makes use of satellite-based communication. The only practical access solution for Indonesia to reach these remote areas affordably is a satellite-based connection.
With a throughput capability of 150 billion bits per second (Gbps), SATRIA has three times the throughput of Indonesia’s nine telecom satellites. The phrase “Project Space Dream” refers to a singular transaction that demonstrates Indonesia’s robust investment climate.
The largest satellite supply contract ever signed and the most significant and strategic investment in the history of the country was used to build the SATRIA PPP, the first multi-function satellite in Indonesia.
In addition, OpenGov Asia previously announced that three Indonesian satellites would be sent into orbit by a US aerospace company’s Falcon-6 rocket before the end of the following year. Johnny G. Plate, Minister of Communications and Informatics, stated that the Falcon-6 rocket would be used to launch the three Indonesian satellites before the end of the next year.
He also stated that the Falcon-6 rocket has already launched a satellite using it. Instead, the High Throughput Satellite (HTS) is launched into orbit and returned to Earth using a Falcon-6 rocket. The minister wishes for a smooth launch procedure and for the satellite to be placed in its orbit at the appointed time.
The Asia Pacific University of Technology & Innovation (APU) recently launched a ground-breaking Bachelor of Science (Honours) in Psychology that incorporates technology modules with psychology, in an emerging field known as cyberpsychology.
According to the Programme Leader, “Cyberpsychology is the study of human behaviour and mental processes in the context of human-technology interaction. The focus of this module is on the psychology of online behaviour, to uncover how the internet and digital technologies affect attitudes, emotions, and the societal impacts of living in a digital age, such as the exploration of the motives and psychological makeup that contribute to Cybercrime, she said.
While psychology professionals work in human domains, students in this field must now develop a strong grasp of technological aspects, especially when the line between cyberspace and the real world is becoming increasingly blurred.
Globally, the adoption rate of emerging technologies – including cloud computing, connected devices, mobile, robotics and blockchain, have grown at an exponential rate over the past 10 years. As of April 2022, there were five billion internet users worldwide, which is 63% of the global population. Of this total, 4.65 billion were social media users.
Further, the arrival of the Metaverse will even reinforce the blurring of the lines between the physical world and the virtual one, the physical world will eventually merge with the digital – in fully immersive virtual reality.
As technology reshapes the way people live, think, and behave, the transformation of psychology studies has introduced new ways to provide treatment or therapy. This has affected the dissemination of knowledge and how research is conducted.
Within the programme’s modules, students will also be exposed to Psychotechnology, to understand user experience (UX), cognitive workload and use these results to solve practical problems. These updated, relevant modules allow students to develop vital skills and knowledge, enabling them to work in various sectors, such as e-sports, advertising, and more that require further study to determine their psychological impacts.
To create a conducive learning and studying environment mirroring the professional setting that supports both counselling and clinical psychology needs, APU has invested significantly to set up the Centre for Psychology and Well-Being at its campus.
The Head of the School who oversees the setting up of the Centre, explained that as a tech-centric and industry-driven university, APU has blended technology elements into conventional psychology teaching and learning. The University’s Centre for Psychology and Well-Being is an innovative facility that houses advanced equipment embedded with state-of-the-art technology that supports psychology learning and research – which itself has set us apart from our competitors.
The Centre aims to develop a professional-like high-tech centre which attracts students towards experiential learning coupled with a comfortable learning environment.
According to the Programme Leader, by placing psychological tools infused with modern technology to better predict and understand human behaviour such as Electroencephalogram (EEG), Eye Tracker, and Computerised Psychological Assessments, students can learn to make data-driven decisions.
Together with Eye-Tracking Laboratory, the design of the Centre includes Psychobiological Laboratory; Psychoanalysis Therapy Suites for both individual and group therapy; Psychological Testing and Measurement Room; Psychology Group Observation Suite that is complimented with a one-way mirror and AV capture equipment; Activity and Discussion Rooms; and teaching classrooms that are tied to instructional learning and research activities.
Some highlights of the training using the advanced setting and facilities mentioned include:
- The DSI-24 Electroencephalogram (EEG) – a wireless dry electrode EEG headset in the Psychobiological Lab enables students to learn about cognitive processes like attention and memory by placing conductive electrodes on the scalp which measure the small electrical potentials that arise outside of the head due to neuronal action within the brain.
- In the Psychological Testing and Measurement Room, the latest state-of-the-art Tobii Pro Fusion Eye Tracker which focuses on information processing such as scene perception, and visual searching, provides students with a first-hand experience in using the equipment.
- The Psychoanalysis Therapy Suite features the famous Freud psychoanalytic couch. This help students learn role-play skills or to conduct any activity relating to counselling or psychotherapy.
- The Psychology Group Observation Suite is equipped with a one-way mirror (semi-transparent mirror), brightly lit from one side, allowing students to inconspicuously observe people’s behaviour on the other side while maintaining privacy.
- Individual (and Group) Therapy Rooms are designed to provide a quiet, comfortable, energizing, and soothing space ideal for conducting individual or group counselling. Registered counsellors and educators will use the rooms to provide their respective services like consultation, teaching, and intern-related training.
With proficiency in using advanced technology, especially digital assessments, APU’s psychology graduates become tech-savvy and well equipped for the competitive world of the psychology industry.
The government has issued a national cybersecurity strategy to respond to challenges and crimes in cyberspace. The strategy sets objectives for 2025 as well as has a vision for 2030. Under the strategy, one of the main targets is to maintain or increase Vietnam’s ranking on the global cybersecurity index (GCI).
In a press statement, the Ministry of Information and Communications (MIC) laid out the major tasks and solutions in the strategy, including strengthening the overall management of the State over cybersecurity, completing legal frameworks, and protecting national sovereignty in cyberspace.
The government will also safeguard digital infrastructure, platforms, data, and national cyberinfrastructure. It will protect the information systems of state agencies as well as crucial sectors that need to be prioritised to ensure information security.
Through the strategy, the country will foster digital trust and build an honest, civilized, and healthy network environment. It will prevent and combat law violations in cyberspace and enhance technological mastery and autonomy to actively cope with cyberspace challenges.
The government will train and develop human resources in cybersecurity, raise awareness about cybersecurity skills, and work to secure funding to implement cybersecurity initiatives. The strategy also aims to improve national prestige and foster international integration.
Meanwhile, incident response teams of 11 priority sectors for network information security will be formed. The key areas include transport, energy, natural resources and environment, information, health, finance, banking, defense, security, social order and safety, urban areas, and the government’s direction and administration.
According to a report released by the ITU in June 2021, Vietnam jumped 25 places after two years to rank 25th out of 194 countries and territories worldwide in the GCI in 2020. Vietnam ranked 7th in the Asia-Pacific region and 4th among ASEAN countries in the field.
According to Vietnam Information Security Association (VINSA), there were over 5,400 cyber-attacks on Vietnamese systems in the first five months of this year. Of these, approximately 68% were malicious attacks. However, May showed a decrease in the number of cyber incidents, due to socio-economic stability and the resumption of more economic activities initiated around the Party’s solutions and guidelines, according to the Information Security Department, MIC.
Further, after MIC issued a warning, incidents were down 9.37% in April as compared to March 2022. The government has been proactive in raising vigilance, strengthening cyber information security as well as security and social order. This has made it difficult for bad actors to attack networks, spread infecting malicious code, and run scams to steal and destroy information of users and organisations.
In June, MIC stated that to ensure information security for information systems and Vietnam’s cyberspace, it would continue to strengthen monitoring and proactive scanning; it would evaluate statistics and promote propaganda and issue warning in the mass media so that users know and avoid the risk of cyber-attacks.
MIC also said it would address the situation by strengthening mechanisms for monitoring and proactive scanning, raising public awareness, and providing advance warnings of expected cyberattacks. Simultaneously, the Ministry would continue to urge the review of vulnerabilities and communicate signs of cyberattacks.
Marsdya TNI Donny Ermawan Taufanto, Secretary-General of the Indonesian Ministry of Defense formally inaugurated the ongoing 2022 Defense Research and Development Week with the theme “Research, Development, and Innovation of Defense Technology in Realising the Independence of Defense Equipment Tools.”
The Secretary-General urged all citizens to love, appreciate, and be proud of the innovations created by the nation’s youth. He cited that the activities have an important role in publication and scientific information to understand and produce the best solutions in the form of constructive and innovative suggestions for R & D development in the defence sector.
The activity was organised by Indonesia’s Ministry of Defense – Research and Development Agency in the form of an exhibition that displays defence equipment resulting from research and development of universities, R & D agencies, and domestic industries.
On the other hand, the Secretary-General acknowledged the exhibits of the innovative defence types of equipment, and his attention was focused on the Moto EV, a two-wheeled vehicle with an electric engine. The Moto EV is perfect for silent operation because the noise level has been minimised.
Also, the activity exhibited innovative creations in the IT sector like the Pasupati, a Pindad Simulation Product of Virtual Reality, which is a technology for digitally simulating shooting activities using weapon products.
Using VR principles, users will be invited to interact with the virtual world environment using the console, as if they were using and shooting with real weapons. With a level of ease that has a sensation like playing video games, Pasupati offers easy and real use of weapons while minimising the level of danger.
The activities of the 2022 Defense R&D Week honour the 27th National Technology Awakening Day, which aims to accommodate brilliant ideas from academics and researchers to contribute to the development of defence technology and attain future defence equipment independence.
Meanwhile, the Ministry of Foreign Affairs in collaboration with the Information and Communication Technology Training and Development Centre Research and Human Resources Development Agency of the Ministry of Communication and Information (Kominfo) held a Regional Workshop On Digital Diplomacy with the theme “The Essence of Information and Communication Technology for Government Leaders.”
The activity is intended for Government Officials for the e-government implementation of countries and territories in the Pacific region such as the Cook Islands, Federated States of Micronesia, Fiji, Kiribati, New Caledonia, Nauru, Niue, Palau, Papua New Guinea, French Polynesia, Republic of the Marshall Islands, Samoa, Solomon Islands, Timor Leste, Tonga, Tuvalu and Vanuatu.
Hence, the activity was a follow-up to the International Conference on Digital Diplomacy (ICDD) with the theme “Unmasking Digital Diplomacy in the New Normal” which was held by the Ministry of Foreign Affairs in 2021.
The ICDD 2021 activity was attended by 20 countries and produced the Bali Message on ICDD which has identified five focus areas, namely:
- Government Policy Framework to Support Digital Diplomacy;
- Crisis Management Through Digital Diplomacy;
- Data Management to Support Digital Diplomacy;
- Innovation to Support SMEs; and
- Capacity Building and Digital Inclusion.
The ICDD follow-up series will continue to be carried out by the nation’s Ministry of Foreign Affairs as the cornerstone of Digital Diplomacy. In the next activity, the Ministry will hold a Regional Government social media (GSMS) Conference, a scientific discussion forum on the use of digital media among governments to share new perspectives and experiences, which provide solutions to challenges in digital diplomacy through government social media.
The Ministry of Heavy Industries (MHI) launched an Automated Online Data Transfer system to collect critical domestic value addition (DVA) data from a Production Linked Incentive scheme (PLI) applicant’s enterprise resource planning (ERP) system.
The PLI scheme was launched to boost domestic manufacturing, investments, and the export of telecom and networking products. The PLI Scheme for Automobile and Auto Component Industry in India (PLI Auto) proposes financial incentives to boost the domestic manufacturing of Advanced Automotive (AAT) products and attract investments in the automotive manufacturing value chain.
Through the new automated online data transfer mechanism, MHI’s PLI Auto Portal will receive data from the applicant’s ERP system. All approved applicants under the PLI scheme have their own ERP system, which is software that enables organisations to manage business activities.
According to a press release, the application programming interface (API) will be embedded with the applicant’s ERP system, making processes in the scheme automatic and paperless. An API is a set of rules that lets different programmes communicate with each other, exposing data and functionality across the Internet in a consistent format. It is an architectural pattern that describes how distributed systems can expose a consistent interface in a secure cyber environment.
Through the previous system, PLI applicants were required to file voluminous claims. The new system eliminates a large amount of paperwork through automation. It reduces the compliance burden for applicants and speeds up claim processing. The release stated that it was created after exhaustive stakeholder consultations with leading original equipment manufacturers (OEMs) and auto component manufacturing companies.
MHI Minister, Mahendra Nath Pandey, noted that the system is an important step in enhancing transparency, ease of doing business, faceless and self-certification-based assessment, and the paperless delivery of services.
The government approved PLI Auto to enhance the country’s manufacturing capabilities for AAT with a budgetary outlay of US$ 3.9 billion. The scheme has been successful in attracting a proposed investment of US$ 8.5 billion against the target estimate of US$ 5.3 billion over five years. FY 2022-23 is the first financial year for which an approved applicant can claim incentives on the determined sales. Sales of AAT products with a DVA of 50% minimum, with sales from 1 April onwards, for a period of five years, shall be eligible for incentives.
Applicants should maintain a detailed DVA calculation for all their eligible products in their own ERP system. It will record the DVA calculation for each batch, product, and model with details of component-wise values, component-wise DVA, and final DVA at the AAT product level. Applicants’ ERP will push the product-wise DVA to the PLI Auto portal on a quarterly basis through the API.
Over the past year, the government has launched several portals and applications to automate the delivery of public services across several sectors. For example, in May, it launched a single national portal for biotech researchers and start-ups that seek regulatory approval for biological research and development projects. The Biological Research Regulatory Approval Portal (BioRRAP) allows stakeholders to see the approvals accorded against a particular application through a unique BioRRAP ID, as OpenGov Asia reported.
In June, the Department of Pension and Pensioners’ Welfare launched a mobile phone version of Bhavishya, an artificial intelligence-enabled common portal for pensioners and elder citizens. The portal aids the seamless processing, tracking, and disbursal of pensions.
Promoting digital transactions
Traders at Ha Long 1 and Ha Long 2 markets in the Quang Ninh province are now able to go cashless using digital payment services under a 4.0 market model. State-run enterprise Viettel Quang Ninh is the supplier of non-cash payment services in the two markets.
All small traders in the markets will make digital payments through Viettel Money, a digital payment platform. Payments can be made via phone numbers, QR codes, or bank transfers. Fees for electricity, water, and environmental sanitation can also be paid with a Viettel Money account.
According to an official, to achieve the government’s target to have electronic payment rates reach 50% by 2025, digital payments must become part of daily life in both urban and rural areas. Viettel Quang Ninh has readied technology and human resources to coordinate with Hạ Long city’s authorities to deploy cashless applications.
In April this year, Ha Long city issued a plan to develop non-cash payment methods for the 2022-2025 period, under which the city aims to have 90% of citizens 15 years and older own transaction accounts and have non-cash payments in e-commerce reach 50%. The average growth in the volume and value of non-cash payment transactions is expected to expand by 20-25% per year, while 100% of the tuition fees of educational institutions and schools in Ha Long should be paid through cashless methods.
Ha Long city’s public administration centre has guided and supported citizens in making payment transactions on the National Public Service Portal. By July, over 1,400 citizens had paid taxes and other fees through the system, with a total amount of over US$ 727,400, accounting for 84% of total transactions.
Quang Ninh authorities are promoting comprehensive digital transformation, especially in administrative reform, hoping to attract investment into the locality. Since June, digitisation and data extraction platforms have been piloted at the provincial public administration service centre and in the sectors of justice; labour, invalids, and society; education and training; health care; and information and communication.
Over 9,300 enterprises in the region have registered to use e-invoices. Quang Ninh has so far provided 1,712 Level-4 online public services out of the 1,832 administrative procedures. The rate of administrative procedure documents received and processed online via the online public service portal reached 62%. Up to 1,180 online public services at levels 3-4 of the locality have been synchronised on the national public service portal.
Local authorities are developing modern and synchronous infrastructure facilities and enhancing regional linkages to promote economic growth. As of early June 2022, the province’s non-budget investment attraction reached over US $1.6 billion. Last year, Quang Ninh topped Vietnam’s Provincial Competitiveness Index (PCI) and the Satisfaction Index of Public Administration Services (SIPAS). It also ranked second in the public administration reform (PAR) Index. The locality posted an estimated growth rate of 10.66% in the gross regional domestic product (GRDP) in the first six months of this year, which is 2.64 percentage points higher than the rate in the same period of 2021. Quang Ninh collected over US $1.17 billion for the state budget, an increase of 18% year-on-year.