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While the global pandemic has not completely vanished, economies around the word are gradually opening and getting their employees to get back into the physical office.
With the risk of the virus still looming large, ensuring the safety of employees is mission critical for organisations – especially in certain industries where remote working is not a viable option.

In order to better understand the process of critical event management, OpenGov Asia spoke with Graeme Osborn, Vice-President, International Critical Event Management for Everbridge.
The discussion revolved around how different industries and organisations are formulating their return to office plans.
Graeme shared that it is a challenging time for all organisations and they are all following different approaches to deal with the current critical event.
While some do not anticipate having their employees back before the end of the year, others are coming up with new ways of tracking and ensuring the safety of their staff.
One industry that is particularly struggling is the construction industry, as unlike the office space the construction sites are not technologically enabled.
Traditional ways of doing everyday activities have to be altered in a manner that keeps physical contact between the workers to a minimum.
The office ecosystem is facing a different kind of challenge as employees are more resistant to being traced. With that in mind, employers are exploring new ways to ensure safety at work without constantly keeping an eye on their staff.
One of the ways of doing this is contact tracking. Graeme emphasized that contact tracking is very different from contact tracing.
In the former process, leverage points of information are used to understand the potential impact of the virus. Other ways include heat detection, daily health surveys, self-health certification etc.
He expounded further on the process approach involved in contact tracking. Once the application is installed by the employee, the app keeps track of whoever they encounter within a 2-meter radius. If at any point someone reports an infection, everyone they contacted and others in the organisation are informed of it through the application.
In case of a self-report, the app not only alerts the employees and the control team, it also helps contain the exposure quickly by scanning the exposure area within the organisation.
Critical events or disasters are never over; there is one after another and multiple critical events can hit us at the same time. Many parts of the world are dealing with floods, typhoons, bushfires alongside COVID 19.
Graeme highlighted in order to effectively manage multiple critical events, two aspects are very important: 1) Planning (having all the information and resources readily available) 2) Testing out the systems and processes that have been planned.
It is also important to understand that when an organisation is hit with a natural disaster or any other critical event, business continuity, life safety of employees, cybersecurity and operations are threatened.
Therefore, an organisation’s critical event management approach should unify all these business components rather than them operating in silos.
As the executive leader of an organisation, the CEO is ultimately the person responsible to lead its critical event management initiatives.
In the times of crisis and immense pressure, s/he is the one who will take the decision for the whole organisation. As such, it is very important for the CEO to be ahead of the critical event management approach.
Contrarily, when one looks at governments and public sector, it is very difficult to pinpoint any one agency or organisation to be responsible for handling critical events management as with pandemics and disasters multiple public utilities are impacted (health, transportation, food supplies, education, communication etc).
Of course, there is a collective responsibility of all the different agencies focusing of these aspects individually; and they must be directed by the leader of the country to ensure the safety of all citizens.
He concluded by emphasising that irrespective of the type of organisation it is imperative to have an integrated approach and clear leadership to effectively tackle critical events.
OpenGov Asia had earlier shared an interview with Graeme Orsborn on the value of Critical Event Management for any organisation as well as the basics steps to take in order to put in place a successful critical event management plan and how that applies in the global COVID-19 crisis today.
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Departing from one of the busiest airports in the world is about to become a remarkably hassle-free experience. Singaporean ministers have just unveiled plans for an automated immigration clearance system that promises to revolutionise travel with no passport required. This groundbreaking development at Singapore’s Changi Airport is set to launch in 2024.
According to Communications Minister Josephine Teo, this ambitious project intends to eliminate the need for tourists to “repeatedly present their travel documents.” Instead, biometric data gathered from fingerprint scans and facial recognition technology will take the central stage.
While Changi Airport already employs biometric technology in its automated immigration lanes, these upcoming enhancements will take convenience to a whole new level. The goal is to make the entire airport experience smoother and more streamlined for passengers.
Singapore’s Communications Minister, Josephine Teo, proudly announced that Singapore is set to be among “the first few countries in the world” to implement such a groundbreaking system. The first phase of this transformative scheme is expected to roll out early next year, featuring QR code scanning points that will pave the way for the biometric revolution.
These innovations are made possible by recent amendments to Singapore’s immigration laws, which facilitate the widespread adoption of biometric clearance at airports and various other checkpoints. The result will be a travel experience where your personal information seamlessly verifies your identity at every stage, from check-in to boarding.
This monumental shift in travel procedures brings with it a multitude of benefits. Firstly, it eliminates the stress and anxiety associated with keeping track of physical documents throughout the journey. No more worrying about losing the passport or having it stolen, hence, the identity is in the hands, quite literally.
Additionally, using biometric data enhances security measures, making it even more challenging for unauthorised individuals to access restricted areas. It’s a win-win situation for both passengers and airport authorities.
Singapore’s Changi Airport is on the cusp of transforming the way of travelling. The introduction of an automated immigration clearance system powered by biometric data promises a future where passports and boarding passes become relics of the past.
Instead, a simple fingerprint scan or facial recognition will grant access to a seamless, stress-free journey. Singapore is leading the charge into this new era of travel, and the world will be watching closely as the innovation unfolds.
The New Clearance Concept (NCC) and Services Centre Next Generation (SCNG) are two initiatives that the Immigration & Checkpoints Authority (ICA) implemented to enhance border clearance and registration services, as well as automated immigration clearance and digitalisation.
The Automated Clearance Initiative (ACI), which takes effect in May 2022, allows passport holders from 51 countries to use designated automated immigration lanes without prior enrolment. Over four million international visitors have been enrolled through ACI to date. The electronic visit pass (ePass) contains information on eligible foreign visitors’ enrolment.
During the pandemic-induced slowdown, the Civil Aviation Authority of Singapore (CAAS), in collaboration with Changi Airport Group and ground handling partners, has accelerated trials of autonomous vehicles (AVs) at Changi Airport’s airside. This time period was used to direct resources and capabilities towards technological and innovative developments.
Advanced robotic systems and adaptive platforms are also being developed to resist varied weather conditions and work well outside. These developments are intended to make aircraft turnaround operations and baggage handling easier, especially in inclement weather. CAAS is committed to strengthening its capabilities in order to manage the anticipated increase in air traffic, with a focus on both safety and efficiency in its operational approach.
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A representative of the country’s think tank, the National Institute of Transforming India (NITI Aayog), Ramesh Chand, formally introduced the Unified Portal for Agricultural Statistics (UPAg Portal). This marks a significant step in tackling the complex governance issues in India’s agricultural sector. It is designed to optimise and elevate data management within the agricultural sphere. It will contribute to a more efficient and responsive agricultural policy framework.
The portal standardises data related to prices, production, area, yield, and trade, consolidating it in a single location. This eliminates the necessity to compile data from multiple sources. The portal can also conduct advanced analytics, providing insights into production trends, trade correlations, and consumption patterns.
Furthermore, the portal will produce granular production estimates with increased frequency, improving the government’s capacity to respond swiftly to agricultural crises. Commodity profile reports will be generated using algorithms, reducing subjectivity and providing users with comprehensive insights. Users also have the flexibility to use the portal’s data for crafting their own reports, fostering a culture of data-driven decision-making.
The portal was developed by the Department of Agriculture and Farmers’ Welfare (DA&FW). During his speech, Chand hailed the platform as an investment and a monumental leap forward in the field of agricultural data management. He encouraged the audience to embrace a shift in mindset within agriculture, aimed at bringing about transformative changes. Research suggests that US$ 1 invested in data generated a US$ 32 impact, he said.
The portal empowers stakeholders with real-time, reliable, and standardised information, laying the foundation for more effective agricultural policies. He also asserted that when data is more objective, the room for subjective judgment in policy-making diminishes, resulting in more stable, transparent, and well-informed decisions. He advised that the portal should prioritise data credibility to maximise its effectiveness.
Secretary of the DA&FW, Manoj Ahuja, underscored the various ongoing initiatives by the department, such as the Krishi Decision Support System, the farmer registry, and crop surveys. He articulated that the UPAg Portal is envisioned as a public good, aiming to provide users with reduced search costs, minimised obstacles, and access to trustworthy, detailed, and impartial data. According to a press release, the UPAg portal tackles the following challenges:
Lack of Standardised Data: At present, agricultural data is scattered across multiple sources, often presented in diverse formats and units. The UPAg Portal’s objective is to centralise this data into a standardised format, making it easily accessible and understandable for users.
Lack of Verified Data: Reliable data is crucial for accurate policy decisions. UPAg Portal ensures that data from sources like Agmarknet is vetted and updated regularly, ensuring policymakers receive accurate information on agricultural prices.
Fragmented Data Sources: To construct a comprehensive understanding of any crop, it is necessary to consider multiple variables such as production, trade, and prices. The portal consolidates data from various sources, enabling a holistic assessment of agricultural commodities.
Inconsistent Frequency Variables: Data updates at different times, causing delays and inefficiencies. The portal offers real-time connectivity with data sources, reducing the time and effort required for monitoring and analysis.
The UPAg Portal is expected to play a pivotal role within the Digital Public Infrastructure for Agriculture, focusing on harnessing the diversity of the agriculture sector and leveraging data as a catalyst for growth.
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The Telecom Regulatory Authority of India (TRAI) has released a consultation paper on Digital Inclusion in the Era of Emerging Technologies. It aims to explore and address the challenges and opportunities that come with the rapid development of emerging technologies. The paper emphasises inclusivity for all segments of society and industries, specifically micro, small, and medium enterprises (MSMEs).
According to a press release, TRAI acknowledges the importance of digital inclusion as a means to empower every citizen at an opportune time. Without this, there’s a risk that disparities in accessing digital services could continue to expand, further excluding significant portions of society from experiencing inclusive growth. In its consultation paper, TRAI underscores the importance of establishing a strong policy framework and fostering cooperation among various stakeholders to guarantee that individuals can actively engage in digital economic activities.
The paper underscores the importance of establishing a strong policy framework and fostering cooperation among various stakeholders to guarantee that individuals can actively participate in digital economic activities.
The release said that the success of Digital Public Infrastructure (DPI) in establishing an inclusive financial society has garnered recognition on a global scale. The Jan Dhan-Aadhaar-Mobile (JAM) trinity has been important in facilitating transparent direct benefit transfers of welfare subsidies. The Unified Payments Interface (UPI) system has empowered users to easily send money from one bank account to another in real time.
Despite these accomplishments, it remains evident that disparities in both internet broadband penetration and its effective usage persist among various segments of society and across different geographical regions.
There are concerns regarding the accessibility, affordability, and safe and effective use of services and applications that rely on broadband connections, particularly among marginalised communities, women, and girls. Additionally, there is a need to ensure the participation of micro or small entrepreneurs operating in remote and difficult terrains or rural areas. These concerns must be addressed promptly, the release noted.
TRAI analysed various gaps in digital inclusion that exist within the country presently, including disparities in mobile internet usage, discrepancies in rural and urban internet penetration, gender-based disparities in internet access, and gaps identified through reference to various global indices.
The rapid progression of technological advancements, including the rollout of 5G-enabled services and the introduction of artificial intelligence (AI) and machine learning (ML)-based services, brings with it increased costs to adopting and implementing these technologies on a large scale. This could further exacerbate the digital divide, particularly for marginalised communities and underserved regions.
Furthermore, unequal access to infrastructure, limited digital literacy, and affordability issues could hinder the equitable distribution and use of emerging technologies, intensifying pre-existing disparities in digital inclusion.
The consultation paper, aimed at gathering input from the stakeholders, has been made available on TRAI’s website. Stakeholders are encouraged to submit their written comments on the consultation topics by 16 October and counter comments by 31 October.
India has achieved remarkable advancements in its digital transformation journey, emerging as the world’s second-largest telecom market in terms of subscribers. The nation has witnessed substantial growth in mobile broadband subscriptions and internet usage, coupled with a significant decrease in data costs.
Government initiatives, including Digital India, National Digital Communications Policy 2018, National Broadband Mission 2019, BharatNet, Common Service Centres (CSCs), and Universal Service Obligation Fund (USOF), have been instrumental in extending connectivity and fostering digital inclusion throughout the country.
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In September 2023, the China Academy of Information and Communications Technology (CAICT) China Telecom Laboratory reached a significant milestone when its industrial internet platform testing capabilities received certification from both the National Accreditation Administration (CMA) and the China National Accreditation Service for Conformity Assessment (CNAS).
The qualification recognition process garnered praise from experts who commended the laboratory’s proficiency in areas such as the industrial internet platform’s edge, general PaaS, industrial big data, data management, modelling, application development, human-computer interaction, industrial APP market, and inter-platform communication. They also applauded the scientific rigour applied throughout the testing process.
This achievement marks a noteworthy advancement in the domain of industrial Internet platform testing, solidifying CAICT’s role as a pivotal contributor to the growth of China’s industrial Internet sector. CAICT, a key driver of China’s industrial Internet development, has played a vital role in shaping the industry’s testing and verification standards.
The institute is responsible for critical national projects, including the “Industrial Internet Platform Testing and Verification Standards” and “Internet Platform Construction and Evaluation Standards.” It has also issued influential documents such as the “Industrial Internet Platform White Paper” and “Industrial Internet Platform Testing and Verification” standards.
Furthermore, CAICT has established the Ministry of Industry and Information Technology’s industrial Internet platform technology innovation and testing verification key laboratory, supporting the ministry’s selection of cross-industry and cross-field industrial Internet platforms.
With adherence to stringent China Taier Laboratory Management System requirements, CAICT has secured CNAS and CMA qualifications, further cementing its status as an authoritative testing body in the domestic industrial Internet landscape.
The vital force propelling the development of industrial Internet platform testing services is the unwavering support of industrial enterprises. CAICT’s industrial Internet platform testing services have consistently adhered to their mission of “advancing construction through testing and promoting application through testing.” This approach has allowed them to serve industrial enterprises effectively and bear witness to the remarkable success of China’s industrial Internet platform testing services.
From the initial stages of concept popularisation to rapid development and deep industry integration, CAICT’s industrial Internet platform testing services have garnered recognition from industrial Internet platform companies. As of now, they have conducted testing activities for companies in 18 Chinese provinces, assessing over 350 platforms and more than a thousand industrial applications.
The resulting testing certificates have been awarded to exceptional companies across various industries and regions, contributing to the enhancement of platform architecture, application development, model innovation, and product services. Additionally, these certificates have provided substantial policy support to regional governments in their efforts to advance industrial Internet product applications and expedite the development of the industrial Internet ecosystem.
The dedicated industrial Internet testing team at CAICT’s Taier Laboratory is committed to ongoing technological innovation, continually strengthening its testing capabilities. They are aligned with the evolving trends of the industrial Internet, expanding their evaluation services to encompass industrial digital twins, industrial large-scale models, industrial intelligence, industrial software, industrial applications, and more. These services aim to enrich the implementation pathways of industrial Internet platforms and drive their in-depth application across industries.
In the next phase of their journey, CAICT’s industrial Internet testing team will diligently adhere to the regulations of CNAS and CMA. They will utilize their professional technical prowess and proactive service approach to provide industrial Internet platform testing services to industrial enterprises.
Their goal is to actively promote CNAS and CMA qualification accreditations for various industrial testing capabilities, including industrial digital twins, industrial large-scale models, industrial software, industrial intelligence, and industrial applications. By doing so, they seek to accelerate the healthy development and widespread adoption of China’s industrial Internet.
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The world’s first integrated cyber defence, cyber security, and emerging technology event, CYDES 2023, took place at the Malaysia International Trade and Exhibition Centre (MITEC) in Kuala Lumpur, Malaysia, highlighting the importance of addressing cyber-threat challenges and fostering collaboration within the ASEAN region.
Cybersecurity leaders across Asia concur that collaboration and breaking down silos among organisations and sectors are essential for success in tackling the complex and ever-evolving challenges of cybersecurity, ensuring the preservation of digital infrastructure.

David Koh, Commissioner of Cybersecurity and Chief Executive of the Cyber Security Agency (CSA) of Singapore, emphasised the importance of collaboration among different agencies to effectively address cybersecurity challenges, “Cyber is a team sport. We can’t do this by ourselves.”
For example, the Cyber Security Agency of Singapore works closely with the Ministry of Home Affairs, the Ministry of Defence, and the Ministry of Communications and Information to share critical information and coordinate responses to cyber threats.
However, to effectively combat cyber threats, government agencies require the cooperation and active involvement of businesses, academia, and civil society as valuable partners in the collective effort to strengthen cybersecurity measures.
According to David, in the rapidly evolving cyberspace landscape, private companies possess valuable intelligence, operational capabilities, and technical know-how that complement government efforts, making partnering with the private sector essential for robust cybersecurity measures.
This collaborative approach fosters a comprehensive and unified response, leveraging diverse expertise and resources to safeguard digital infrastructures and protect against evolving cyber threats.
“Governments must therefore collaborate with the private sector to enhance their cybersecurity posture,” David believes. “Public-Private Partnerships (PPPs) play a crucial role in fostering information sharing, promoting collaborative research and development, and driving innovation in cybersecurity, enabling governments and private companies to jointly address the ever-growing challenges of the digital era.”
The successful partnership between the Singaporean government and a private technology corporation during the response to the SolarWinds attack exemplifies how PPPs can leverage private sector expertise to obtain critical technical information and develop actionable indicators of compromise, enhancing the collective cybersecurity defence capabilities.
This is merely one instance in which PPPs can assist the public sector in enhancing its cybersecurity posture. Governments and companies can make the digital world safer for everyone by working together and safeguarding individuals, businesses and critical infrastructures in the digital frontier.
David highlighted the importance of adopting a new perspective, urging governments to share information with private businesses and embrace innovative ideas. This shift is challenging yet essential for effective cybersecurity in the digital world. By adjusting their approach and collaborating with private companies, governments can contribute to a safer digital environment for all.
Indeed, Public-Private Partnerships (PPPs) play a crucial role in cybersecurity, as they bridge the gap between the public and private sectors. By sharing information, expertise, and resources, these partnerships enhance the collective ability to detect, prevent, and respond to cyber threats effectively.
Moreover, PPPs facilitate the development of new technologies and innovative solutions, fostering a collaborative environment for tackling evolving cybersecurity challenges. Ultimately, such collaborations improve the coordination of cybersecurity efforts, leading to a more robust and secure global digital landscape and the world (digital and physical) a safer place for everyone.

Shamsul Bahri Hj Kamis, Interim Commissioner of Cyber Security Brunei (CSB), highlighted the need to examine current systems to harmonise cybersecurity in ASEAN. In 2017, ASEAN member states developed the ASEAN Cybersecurity Cooperation Strategy, outlining directions, objectives, and action plans to strengthen cybersecurity in the region.
The policy aims to tackle communication challenges arising from the multitude of sectoral groups within ASEAN working on cybersecurity. This is particularly challenging due to ASEAN’s consensus-based decision-making process, which can sometimes hinder progress.
However, various measures to address cybersecurity in ASEAN are already underway. The ASEAN Computer Emergency Response Team (CERT), which coordinates the response to cybersecurity incidents, and the ASEAN Cybersecurity Capacity Programme, which provides training and assistance to ASEAN member states in developing their cybersecurity capabilities, are two examples.
“To move forward, ASEAN must devise a strategy for more effectively sharing information and collaborating on addressing the most severe cyber threats,” Shamsul elaborates. “This will necessitate tight collaboration among governments, corporations and civil society.”
Shamsul believes that collaboration within ASEAN can create a secure and resilient digital environment for people and businesses. He stressed the need for shared awareness of the region’s risks and challenges, as well as a clear division of responsibilities among the various sectoral bodies.
Strengthening information sharing within ASEAN and with other nations, along with a focus on capacity building in member states, is essential as cybersecurity should be embraced as a shared responsibility by all stakeholders.
“By resolving these issues, ASEAN can make substantial strides towards regional cybersecurity harmonisation,” Shamsul is convinced.

Shariffah Rashidah Syed Othman, Acting Chief Executive of the National Cyber Security Agency of Malaysia (NACSA), agrees that cybersecurity is increasingly becoming a critical concern for governments and businesses globally, particularly in the ASEAN region, where the rapidly growing digital economy necessitates strong cybersecurity measures.
According to Shariffah, the cross-border nature of cyber threats is one of ASEAN’s greatest cybersecurity challenges. Cybercriminals can simply target victims in one country while operating from another. As a result, governments find it difficult to confront cyber threats on their own.
“By combining the resources and experience of governments and businesses, public-private partnerships can assist in addressing this challenge. Governments can provide regulatory and financial support, while businesses can share knowledge about cyber dangers and best practices,” Shariffah says.
Partnerships between the public and private sectors play a vital role in addressing the barrier of a lack of understanding of cyber risks in the ASEAN region. By collaborating, they can raise awareness of internet threats, educate businesses, and individuals on cybersecurity best practices, and collectively work towards creating a safer digital environment for all.
“ASEAN leaders must recognise that cybersecurity is a shared responsibility. Governments, businesses, and individuals must all work together to secure the region from cyber dangers,” Shariffah stressed.
The comprehensive strategy for enhancing cybersecurity in the region must encompass strengthened government cooperation, information sharing on cyber dangers, increased cyber risk awareness, improved critical infrastructure security, and robust protection of personal data. By addressing these crucial aspects collectively, ASEAN can build a more resilient and secure digital ecosystem for its residents and businesses.
Shariffah outlines several key advantages of public-private partnerships in cybersecurity, such as bridging the divide between technical and non-technical skills, fostering trust and collaboration between governments and enterprises, and facilitating the effective implementation of cybersecurity measures.
By leveraging these partnerships, ASEAN can enhance its cybersecurity capabilities, as governments and companies work together to create a safer and more secure digital environment for everyone in the region.
Shariffah advocates practising “cyber hygiene,” urging individuals to be vigilant about online risks and take proactive measures to protect themselves. This includes using strong passwords, regularly updating software, and exercising caution when sharing personal information on the internet. By promoting cyber hygiene, individuals can play an active role in safeguarding their digital security and contributing to a safer online environment for all.
She also stressed the importance of empathy in cybersecurity, highlighting the need to understand diverse perspectives and communicate in a language that is accessible to all. Recognising the different viewpoints held by individuals is crucial in addressing cybersecurity challenges effectively and fostering a collaborative and inclusive approach to cybersecurity initiatives.
“Cybersecurity is more than just a technical problem – it is a societal issue. Thus everyone needs to be included in the discussion. We can all live in a safer digital environment if we all work together,” Shariffah is convinced.
Indeed, understanding that cybersecurity is not solely a tech challenge but also a community one underscores the importance of involving all stakeholders. By acknowledging the broader societal implications of cybersecurity, public-private partnerships can effectively address challenges and implement comprehensive solutions that safeguard everyone in the digital landscape.
Cybersecurity for SMEs: A Workable Model
David Koh, Commissioner of Cybersecurity and Chief Executive of the Cyber Security Agency (CSA), knows the universal importance of cybersecurity for all organisations but understands there are challenges faced by small and medium-sized firms (SMEs). Due to limited resources and experience, SMEs may find it more difficult to implement effective cybersecurity measures.
The Cyber Security Agency (CSA) in Singapore has created a variety of programmes to assist SMEs in strengthening their cybersecurity posture. The Cyber Essentials mark, which offers a set of fundamental cybersecurity measures that all firms should follow, is one of these initiatives.
The Cyber Essentials mark four important areas including:
- Asset management: Includes cybersecurity awareness for its employees, and classifying and identifying each asset in your company, including its hardware, software, and data.
- Secure and Protect: This entails limiting who has access to and what they can do with the resources of your company.
- Update, backup, and Respond.
“SMEs can begin by adopting Cyber Essentials as a foundational step to strengthen their cybersecurity posture,” David advises. “However, these are just initial restrictions, and SMEs may need to implement additional measures based on their specific requirements and threats.”
If SMEs want to strengthen their cybersecurity posture, they should start with the Cyber Essentials,” David says. It’s crucial to keep in mind that these are merely fundamental, basic restrictions. Depending on their particular requirements and dangers, SMEs may need to implement additional steps, adding that CSA would be happy to share its framework with regional partners like Malaysia and Brunei.
Alongside the Cyber Essentials mark, the Cyber Security Agency (CSA) offers a range of tools to support SMEs in enhancing their cybersecurity. These resources encompass a cybersecurity training programme tailored for SMEs, a dedicated cybersecurity helpline, and a list of certified cybersecurity consultants who can guide SMEs in implementing the Cyber Essentials effectively.
By leveraging the CSA tools, SMEs can significantly bolster their cybersecurity defences and safeguard their businesses against online threats, ensuring the security and protection of their valuable assets and sensitive information.
In addition to CSA’s initiatives, SMEs can bolster their cybersecurity posture through various measures, including ensuring regular software updates, which often include vital security patches to safeguard against known vulnerabilities. Individuals can enhance their cybersecurity by using strong passwords and password management software, while organisations can educate their staff about cybersecurity threats.
Moreover, having a well-defined response plan for cyber incidents is essential for effective cybersecurity management.
“By adopting these measures, SMEs can protect themselves from cyber threats and maintain the security of their businesses,” David concluded.
Shamsul spoke about the Cyber Consortium, a regional programme established in 2021, aimed at bolstering the cybersecurity posture of Southeast Asian SMEs. Comprising academic institutions, IT partners, cybersecurity experts, companies, students, and government regulatory agencies, this collaboration focuses on enhancing cybersecurity resilience in the region.
The Cyber Consortium offers a comprehensive array of services to SMEs, including cybersecurity assessments, training and education, technical support for implementing security measures, and networking opportunities with other SMEs and cybersecurity experts, all aimed at strengthening their cybersecurity defences.
“It is a useful tool for SMEs trying to strengthen their cybersecurity posture. SMEs can get the assistance they need to safeguard their companies against cyber dangers by joining the consortium,” Shamsul believes.
Shariffa acknowledges the dynamic nature of the cybersecurity landscape, with evolving technologies and adaptable cyber threats posing challenges for enterprises and individuals to stay updated with the latest security measures.
“Malaysia’s government has made several efforts to assist businesses in improving their cybersecurity posture,” she reveals. “Funding a programme to assess SMEs’ cybersecurity; collaborating with the local sector to deliver managed security services to SMEs; and collaborating with telcos to impose basic cybersecurity hygiene on their services are all part of this.”
While the mentioned actions are valuable, there are further steps that businesses and individuals can take to bolster their protection against cyber threats. Staying vigilant and informed about the latest cybersecurity risks is crucial, involving keeping abreast of security news, reading security blogs, and participating in security conferences to stay well-prepared.
Adopting a layered security strategy is essential for businesses, involving the implementation of multiple security measures such as firewalls, antivirus software, and intrusion detection systems to provide comprehensive protection.
For individuals, safeguarding against cyber dangers includes using strong and unique passwords, being cautious while sharing personal information online, and remaining vigilant about potential phishing scams to ensure greater online safety.
Education plays a crucial role in strengthening cybersecurity. Businesses should invest in training their staff to recognise and respond to cybersecurity threats effectively. Additionally, having a well-defined incident response plan ensures a swift and organised reaction to cyber incidents, minimising potential damage.
Regularly testing security systems and conducting vulnerability assessments are essential practices to identify and address potential weaknesses in the network. Keeping software up to date with the latest patches and security updates is a fundamental measure to protect against known vulnerabilities and potential exploits.
“The cybersecurity landscape is continuously evolving, but by taking precautions, organisations and individuals may help keep themselves safe from cyber threats,” Shariffa ends. “Combining various efforts can significantly enhance the cybersecurity posture for both businesses and individuals.”
Trust Building in ASEAN Cybersecurity
David believes that focusing on shared goals is a powerful strategy to build trust and foster collaboration among diverse parties in the realm of cybersecurity. Establishing common objectives, such as protecting critical infrastructure from cyber threats, enables everyone involved to unite their efforts towards a collective purpose, leading to more effective and coordinated cybersecurity measures.
“By aligning interests and recognising mutual benefits, stakeholders can work together in harmony to strengthen cybersecurity and safeguard digital environments,” he says.
Sharing information is indeed a crucial approach to building trust and enhancing cybersecurity efforts among different organisations. While it may be challenging to exchange sensitive data, the benefits of sharing outweigh the risks. Timely and accurate information sharing enables organisations to recognise and respond to cyber threats more swiftly and effectively.
“Cybersecurity is a complex challenge, but we can conquer it if we all work together,” David says. “Organisations can construct a more secure and robust digital infrastructure by breaking down silos across organisations and industries and sharing information.”
David stressed the importance of teamwork in cybersecurity, akin to an international team sport requiring countries to cooperate and work together. Global collaboration with partners worldwide was highlighted, as well as, investing in education and training to raise awareness of cybersecurity risks, and developing new technologies to enhance defence against cyber threats.
“We can make the digital world a safer place for everyone if we all work together,” David is confident.
Shamsul appreciates the necessity of trust for effective cybersecurity collaboration, noting that countries lacking trust are less likely to exchange information or cooperate in responding to cyber threats.
Several initiatives are currently underway in ASEAN to strengthen trust and collaboration among member states. Some of these efforts include:
- The ASEAN Cybersecurity Capacity Building Centres in Thailand and Singapore
- The ASEAN Partners Search Information Sharing (APSIS) initiative
- The ASEAN Cybersecurity Cooperation Strategy, which calls for the establishment of an ASEAN Computer Emergency Response Team (CERT)
“These activities are assisting in the development of trust among ASEAN member states as well as the improvement of the region’s cybersecurity posture,” Shamsul explains. “However, more work remains to be done.”
Establishing a shared understanding of cybersecurity threats and risks presents a key challenge for effective collaboration among ASEAN member states. Different countries may have varying levels of awareness and perception of cyber dangers, making it crucial to bridge the knowledge gap and foster common ground for tackling cybersecurity issues.
Furthermore, ensuring the safe and secure sharing of information is paramount to building trust and promoting collaboration in cybersecurity efforts. Governments and organisations need robust and reliable mechanisms to exchange critical data and threat intelligence without compromising sensitive information or exposing vulnerabilities.
Despite the challenges faced in establishing shared understanding and secure information sharing, the progress made in enhancing cybersecurity collaboration among ASEAN member nations is encouraging. By continuing to work together and build trust, these countries have the potential to create a more secure and resilient digital future for the region.
Shamsul underscored the importance of a “tangible platform” for knowledge sharing, highlighting its role in fostering trust among ASEAN member states and ensuring the secure and confidential exchange of information. Having a reliable and accessible platform can serve as a foundation for effective collaboration, enabling countries to share valuable insights, best practices, and threat intelligence in real-time.
The National Trust Framework serves as a valuable resource for ASEAN countries seeking to enhance their cybersecurity posture, offering a comprehensive set of recommendations to safeguard critical infrastructure, personal data, and sensitive information.
By exploring this framework, ASEAN countries can save time and costs while building a strong cybersecurity architecture, avoiding the need to reinvent the wheel as the framework provides a solid foundation for their efforts.
“ASEAN countries, I believe, may collaborate to localise and harmonise the National Trust Framework,” said Shamsul. “It would enhance the regional cybersecurity architecture and would improve effectiveness and readiness of ASEAN countries against cyber threats.”
According to Shariffa, building effective human firewalls requires confidence in the commitment of individuals and organisations to cybersecurity, which involves open and willing information sharing about security procedures, ultimately fostering trust and creating a safer and more robust digital ecosystem for countries.
ASEAN countries are dedicated to enhancing regional cybersecurity through collaboration, acknowledging their diverse capacities and competencies. They are working on a flexible framework to facilitate cooperation at individual countries’ respective paces.
As a result, ASEAN cybersecurity mechanisms were established to:
- be a valuable resource for ASEAN countries. It will provide them with access to information and expertise that they may not have otherwise had.
- help to improve coordination between ASEAN countries. This will make it easier for them to share information and respond to cyber threats.
- assist in raising awareness of cybersecurity risks in the region to protect individuals and businesses from cyber-attacks.
Shariffa emphasised that the implementation of the mechanism will involve designating a unit within each ASEAN country. This agency will be responsible for collaborating with other ASEAN nations, sharing information on cyber threats and incidents, and providing technical support to other countries.
The creation of this mechanism represents a significant advancement in ASEAN’s efforts to improve cybersecurity. ASEAN countries can better protect themselves from cyber-attacks and build a more secure digital environment for all by working together.
“The creation of the ASEAN cybersecurity mechanism is a great step forward. It demonstrates the region’s dedication to enhancing cybersecurity,” Shariffa ends.
ASEAN’s Commitment to Improve Cybersecurity
David explained that ASEAN’s ministers have approved a plan to establish a regional Computer Emergency Response Team (CERT) for the region. The ASEAN CERT will serve as a platform for knowledge sharing and skill-building within the region, complementing the existing national CERTs and working collaboratively to enhance cybersecurity across ASEAN.
The ASEAN CERT will strengthen sharing information about cyber threats and incidents; coordinating CERT capacity building programmes in the region; coming up with and supporting best practices for cybersecurity; and educating people about cybersecurity risks and making them more aware of them.
“The ASEAN CERT is a move in the right direction for the region’s attempts to improve cybersecurity,” said David. “By working together, ASEAN countries can protect themselves better from online threats and make the internet safer for everyone.”
The ASEAN CERT will be a valuable resource for member countries, providing access to knowledge and information that may not have been readily available before. By fostering better collaboration and information sharing among the nations, the ASEAN CERT will enhance their collective ability to address cyber threats effectively and strengthen their cybersecurity posture as a united front.
By providing valuable insights into hacking risks, ASEAN CERT will empower individuals and businesses to better protect themselves from cyber-attacks, contributing to a safer digital environment for all. This initiative showcases the region’s commitment to improving cybersecurity and fostering a collective effort to address cyber threats effectively.
Shamsul shares that the ASEAN CERT will collaborate with both foreign and regional groups to advance ASEAN’s cybersecurity objectives and interests. Currently, there is no official platform for CERTs to communicate with one another, making it vital for ASEAN CERTs to foster collaboration, share knowledge, and exchange best practices.
“This collective effort will strengthen the region’s ability to address cyber threats effectively and establish a more secure digital landscape for all ASEAN member states,” he is confident.
The ASEAN CERT will establish partnerships with businesses and higher education institutions, appreciating the valuable information and expertise they possess to enhance cybersecurity. Collaborating with these sectors ensures access to the latest knowledge and skills, enabling ASEAN CERTs to effectively address emerging cyber threats and trends.
By fostering these alliances, the ASEAN CERT can stay at the forefront of cybersecurity advancements, making the region more resilient and better equipped to safeguard its digital landscape.
Shamsul concurs that the establishment of the ASEAN CERT marks a significant advancement in ASEAN’s efforts to enhance cybersecurity. Through collaboration with international and regional organisations, as well as industry and education sectors, the ASEAN CERT can play a crucial role in creating a safer digital environment for everyone in the region.
By fostering partnerships and sharing knowledge, the ASEAN CERT aims to bolster cybersecurity measures, effectively respond to cyber threats, and promote a more secure digital landscape in the ASEAN community.
Shariffa reiterated support for ASEAN initiatives like ASEAN CERT, highlighting that the Malaysian government is actively engaged in strengthening cybersecurity measures. They are currently working on a new Cybersecurity Bill aimed at granting the National Cyber Security Agency (NACSA) enhanced authority to safeguard the nation’s critical infrastructure from cyberattacks.
The proposed Cybersecurity Bill in Malaysia seeks to enforce robust security measures for critical national information infrastructure (CNII) owners and operators. By mandating appropriate security measures, the bill has the potential to significantly enhance Malaysia’s cybersecurity posture, bolstering the nation’s resilience against cyber threats and safeguarding its vital information assets.
Shariffa explains that the proposed Cybersecurity Bill aims to grant NACSA expanded investigative and response capabilities, while also imposing a requirement for CNII owners and operators to implement robust security measures.
This comprehensive approach would significantly bolster the protection of Malaysia’s critical infrastructure from cyberattacks, thereby reducing the risk of cyber espionage and enhancing the nation’s overall cybersecurity resilience.
Shariffa sees the proposed Cybersecurity Bill as a positive and transformative step that has the potential to make Malaysia a more secure nation in the digital age.
“With its comprehensive measures to strengthen cybersecurity, the bill can significantly enhance Malaysia’s resilience against cyber threats and safeguard the nation’s critical infrastructure and digital ecosystem,” she believes.
The CYDES 2023 event showcased the determination of ASEAN nations to address cybersecurity challenges and advance in this critical domain. With a focus on cooperation, a wealth of cybersecurity expertise and initiatives like the ASEAN CERT, the region is taking substantial steps towards enhancing its cybersecurity posture.
By continuing to invest in cybersecurity measures, fostering collaboration among member states, and leveraging their unique assets, ASEAN countries are well-positioned to create a safer and more secure digital environment for their residents and businesses in the ever-evolving digital age. Together, they can forge a path towards a more resilient and protected ASEAN region in the face of emerging cyber threats.
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Two countries with long histories and similar ideals, Singapore and the UK, are starting a new phase of cooperation that will significantly alter the digital environment. Their recent announcement of a Strategic Partnership demonstrates their shared commitment to innovation, prosperity, and peace in the Asia-Pacific area.
Economic cooperation is the cornerstone of international relations; hence, Singapore and the UK are dedicated to strengthening their economic connections citing that digital trade and the digital economy are essential to this commitment.
The United Kingdom-Singapore Digital Economy Agreement (UKSDEA) and the United Kingdom-Singapore Free Trade Agreement (UKSFTA) are agreements that aim to foster an atmosphere that encourages digital innovation in addition to lowering tariffs.
A crucial component of the modern digital economy, cross-border data transfers are being explored by Singapore and the UK. To ensure that people and businesses can easily navigate the digital landscape, they also seek to encourage the adoption of interoperable digital technologies. Their goal is to expedite their digital transformation journeys by sharing best practices.
Nowadays, where cyber threats are just as serious as physical ones, the UK-Singapore cooperation understands the need to strengthen its defence and cybersecurity capacities. The strategies used by malevolent actors in the digital sphere also change as technology does.
To defend against new digital threats, the two countries plan to modernise the Five Power Defence Arrangements (FPDA) and increase their defence cooperation. In this endeavour, closer communication on threat assessments and deterrent tactics is essential.
Additionally, both nations’ Ministries of Defence are included in the cooperation, with an emphasis on addressing hybrid threats in the information, digital, and cyber domains. This partnership aims to make the globe a safer, more stable place in addition to defending national interests.
Singapore and the UK are dedicated to promoting sustainability and combating climate change. Their strategic alliance reaches into the field of innovation and technology to promote change in these domains.
Two countries are working to decarbonise economic activity through the United Kingdom-Singapore Green Economy Framework (UKSGEF). This project includes carbon markets, sustainable financing, green transport, and low-carbon energy technology. Further, the creation of a Green Skills Corridor highlights how crucial a skilled labour force is to sustainable sectors.
It is remarkable how well they work together on investments and sustainable infrastructure. Their objective is to improve the energy security and resilience of the area by providing funding for low-carbon energy and energy transition initiatives. This complex project includes upstream project development and creative finance options.
Singapore and the UK are at the forefront of creating solutions to global concerns because they are leaders in research, science, innovation, and technology. They demonstrate their dedication to innovation via their updated Science, Innovation, and Technology Partnership.
This collaboration encompasses important and cutting-edge technologies including engineering biology and artificial intelligence (AI). To ensure the proper and moral application of these revolutionary technologies, both countries aim to work together to create international standards for them.
Their common dedication to cybersecurity is demonstrated by their cooperation on Internet of Things (IoT) security, app security, and cyber skills development. They apply their scientific and technological prowess to confront global issues like pandemics and climate change to improve civilisation.
An essential component of this alliance is also strengthening public-sector collaboration. Both nations hope to gain knowledge and strengthen their respective capacities by hosting yearly Public Service Roundtables at the level of Permanent Secretaries, which will benefit both parties as well as the larger international community.
Also, their dedication to global development and the enhancement of culture and education is demonstrated by their participation in capacity-building initiatives and cultural exchanges with underdeveloped nations.
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A groundbreaking partnership between Monash University and the Australian Federal Police (AFP) resulted in a cutting-edge research centre known as the AI for Law Enforcement and Community Safety Lab (AiLECS). The lab harnesses artificial intelligence (AI) to drive technology-based initiatives that support law enforcement efforts and enhance safety within local and global communities, particularly in the digital realm.
The official launch of AiLECS marked a significant milestone in the realm of AI and law enforcement. The event was graced by AiLECS Co-Directors Associate Professor Campbell Wilson from Monash University and AFP Leading Senior Constable Dr. Janis Dalins, alongside Monash University Interim Vice-Chancellor and the AFP’s Deputy Commissioner.
The AiLECS Co-Director highlighted the transformative impact of emerging technologies on information accessibility and content creation. He underscored that the same technologies that offer tremendous potential for social good can also be misused, leading to a surge in cyber-attacks, identity theft, exploitation, and the proliferation of misinformation.
The research undertaken at AiLECS is at the forefront of leveraging machine learning, natural language processing, network analysis, and other AI techniques to empower law enforcement. Its scope encompasses countering child abuse material, detecting and classifying illegal firearms, identifying misinformation, and analysing expansive online criminal networks. An essential aspect of their work is the ethical sourcing of datasets to ensure that the AI systems they develop are not only effective but also responsible.
AiLECS originally emerged as a research lab in 2019 and has since initiated several projects aimed at bolstering community safety and providing support to law enforcement agencies. Monash University’s Interim President and Vice-Chancellor hailed AiLECS as a beacon of technological expertise leading the way in creating resilient and responsible initiatives. She stressed that these initiatives are pivotal in fostering safer and thriving communities worldwide.
In addition to the Monash University AI and technology scientists, the research centre boasts a diverse team that includes representatives from the AFP and seasoned experts with experience in law enforcement. Notable among them is Professor Jon Rouse APM, renowned for his pioneering work in countering child exploitation and his former leadership of the globally acclaimed ‘Taskforce Argos’ within the Queensland Police Service.
The Deputy Commissioner of the AFP emphasised the critical importance of this collaboration in combating tech-savvy criminals. These individuals increasingly leverage technology to facilitate illegal activities, which pose significant challenges to national security, social harmony, and economic stability. She pointed out that the partnership also aims to address pressing concerns related to privacy, AI, and machine learning to ensure that these technologies are deployed responsibly for the benefit of society.
The other Co-Director of AiLECS and a Leading Senior Constable in the AFP underscored the necessity for law enforcement agencies to actively engage with emerging technologies. He emphasised that through this partnership, AiLECS aims to merge cutting-edge research in AI and machine learning with the principles and expertise of law enforcement, becoming a leading voice for ethics and accountability in AI.
An example of AiLECS’s collaborative efforts is Project Metior Telum. In this project, Monash researchers, in collaboration with the AFP and an industry partner, have harnessed photogrammetry and 3D scanning technology to construct a comprehensive digital library of firearms.
This digital resource enables the rapid development of next-generation tools to detect and combat firearms trafficking. With Metior Telum, every element of the firearm library, from ownership records to specific models, can be meticulously traced.
The AFP, through the Commonwealth Confiscated Assets Account, has extended support to AiLECS Lab activities through a generous four-year funding program. Monash University has also made substantial contributions to this initiative, emphasising the importance of this collaboration in advancing technology and AI for the greater good of law enforcement and community safety.