February 29, 2024

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Los Angeles to Boost Smart City Digital Services

Technology Abstract with Futuristic Lines as Art

Departments and experts from the City of Los Angeles highlighted several strategic hurdles to overcome as they work to expand the capabilities of Smart City Digital Services by 2028. The city is committed to continually improving its digital user experiences and customer journey services. Among their identified difficulties are: Improving User Experience (UX) Across L.A. Digital Services; Accessibility and Awareness of L.A. Digital Services; and Privacy & Ethical Concerns.

In the City of Los Angeles, technology is fundamental to how we function in managing traffic, planning our communities, engaging our constituencies, and protecting our residents through the coordination of both existing and emerging Smart City Technologies, we are positioned to transform the way we live.

– Ted Ross, Chief Information Officer, City of Los Angeles/General Manager, Information Technology Agency

Ted added that technology enables the city of LA to improve the quality of life efficiently and ethically for the residents, businesses and other stakeholders. The city governance ensures that all communities and businesses have access to the internet. It includes the distribution of over 5,000 computers by the City of LA to families in need. However, it has identified some difficulties such as limited use of emerging technologies like Blockchain and Robotic Process Automation, which limits the public’s access to new technology.

City departments have varying levels of skill in providing digital services and experiences to their clients, resulting in inequitable digital experiences for the general population, particularly during natural disasters like the COVID-19 pandemic.

Procurement and contracting difficulties, resulting in sluggish IT adoption and limited access to emerging technologies. The public must juggle various digital identities due to the lack of a centralised, single user ID and password to access multiple City of Los Angeles digital services.

The lack of uniformity and misunderstanding among the public is due to varying functioning across several City of Los Angeles digital services in addition to the lack of timely and detailed customer input on the wide range of digital services offered by the City.

The LA City also experienced a lack of public understanding of the multiple, innovative digital services that are accessible to them for free; it has also limited access to public places including bus stops, walkways, and tourist sites.

In addition, limited access to digital services provided by the City of Los Angeles in Angelenos’ preferred language is also identified as a barrier the same with the lack of a regional procurement gateway that allows small and large enterprises to compete for contracts with the City of Los Angeles; and limited controls are in place to verify that all digital services conform with Section 508 of the Rehabilitation Act of 1973.

As people become more digital, they are also becoming more sceptical of digital technology due to privacy concerns, data breaches, and other issues. As a government that relies heavily on technology, the City of Los Angeles recognises the importance of digital services that are both innovative and ethical.

As the solution to these difficulties, the City of Los Angeles sought to create a digital public services toolkit for city departments to improve their expertise and constituents’ digital experiences; write and publish an ‘L.A. The Digital Code of Ethics includes technology guidelines that address public concerns about online privacy, unethical use of developing technologies such as facial recognition, and equal access to City of Los Angeles digital services.

Part of this endeavour is to design and deploy Robotic Process Automation (RPA) as an emerging technology for intelligent document processing starting with data entry for vendor bills and expanding to other City activities. The City aims to create and use blockchain as an emerging technology for smart contracts and small business registration in the years 2022-2023 to establish an innovative, secure record-keeping system.

The government is also working with the Chief Procurement Officer (CPO) to streamline and improve flexibility in the City’s IT procurement; designing and deploying an “Angeleno Account” that allows all residents easy access to City of Los Angeles digital services utilising a single digital identity and login.

Among other plans of the local government are to start a citywide advertising campaign using LA Cityview to promote increased public knowledge and use of popular, innovative City of Los Angeles digital services; create a regional procurement portal; add automated survey tools to gather timely user input and enable ongoing improvement.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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